It took a long time to get the truck. Plan for a lengthy time.
THOMAS H
Customer Reviews for Mega Saver 16th Ave
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The key wasn’t located where it was supposed to be, and it took the employee a while to find where the key was. I had to call customer service a few times because the app wasn’t working correctly to let me do a mobile check in. The process of getting my rental took almost an hour to complete, due to trying to track down the key, the freezing up a few times, including, not letting me upload the pictures of the vehicle. All in all…it was a terrible experience. Definitely way worse than I was expecting
TRAVIS MA new location in the Cedar Rapids area. Everything went well.
MICHAEL M