Customer Reviews for Mehtas Enterprises LLC
(U-Haul Neighborhood Dealer)

86 reviews

797 E Ray Rd   Gilbert, AZ 85296

(480) 833-9777

Location Hours

  • Mon-Sat: 5 am - 7 pm
  • Sun: 6 am - 7 pm

Services at this Location:

Contact Us

(480) 833-9777

797 E Ray Rd
Gilbert, AZ 85296

Services at this Location:

Location Hours

  • Mon-Sat: 5 am - 7 pm
  • Sun: 6 am - 7 pm
No photos available

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

ZEESHAN S. 
Rating:
5.0

Friendly customer service. Everything went very smoothly.

SARA M. 
Rating:
3.0

My receipt says $38 and my credit card statement says $48. Ever since I gave my email address, I've been spammed with wewe.global email addresses. I called the location and they said they couldn't help with either issue and gave me a number to call where another lady said she couldn't help and I shouldn't have called. I called back and after arguing with me about the number, I was hung up on.

AARON A. 
Rating:
5.0

Customer did not leave a comment.

William B. 
Rating:
3.0

The check in process was honestly pretty confusing :/ we were in a hurry and the picture wasn't working and we couldn't find the cars/were so lost. We also ordered a different size than they gave us and had to pay a lot more per mile than we had ordered. Finally, no one told us we couldn't drop off at a different location. The app said we could and let us finish the owner. It was rough.

Jonathan S. 
Rating:
5.0

Customer did not leave a comment.

William B. 
Rating:
5.0

Thanks for the extended store hours.

ZEESHAN S. 
Rating:
1.0

Used a trailer for less than 24 hours and the location charged me for 2 days. Even the customer service person said they don't know how they charged 2 days but they did. Requested a refund and it has to be approved before I can get my money back. Very annoying.

DANIEL N. 
Rating:
5.0

Customer did not leave a comment.

FELIX C. 
Rating:
5.0

Customer did not leave a comment.

MARTHA J. 
Rating:
4.0

I was overcharged for gas as I returned the truck with the proper amount but was charged for a quarter of a tank. I believe i was also charged for returning it late but I returned it at 7:30pm and my return time was supposed to be 9:00 pm.

MITCHELL M. 
Rating:
5.0

Great location Ricardo was awesome.

LUIS M. 
Rating:
5.0

Couldn't have been better

CHRISTOPHER K. 
Rating:
1.0

It looks like they charged $11.0 for fuel it was filled to the same amount as when i picked it up!

KELLY G. 
Rating:
5.0

Customer did not leave a comment.

Robert W. 
Rating:
4.0

Maybe have connections for lights that comes with rental rather than buying them.

JOHN O. 
Rating:
5.0

Customer did not leave a comment.

STACY L. 
Rating:
3.0

Customer did not leave a comment.

BRUCE S. 
Rating:
5.0

Customer did not leave a comment.

barbara M. 
Rating:
5.0

Customer did not leave a comment.

Louis T. 
Rating:
4.0

Customer did not leave a comment.

MARY G. 
Rating:
5.0

The owner (I think) has always been fairly friendly, but I did notice he was intentionally much more friendly this round which was refreshing. This plus the fact he appears to have a new helper (who was also very friendly) will woo me back to this location. Yes, lately I've been intentionally renting from other locations further away from me.

Jeffrey C. 
Rating:
4.0

Customer did not leave a comment.

ALISON M. 
Rating:
5.0

AWESOME PLACE TO RETN FROM. ALWAYS A EASY CHECK OUT AND CHECK IN. GREAT TEAM!! THIS IS MY PLACE TO RENT FROM

ERIC M. 
Rating:
4.0

Provide more current pictures of the trailer. The trailer number matched but the license plate didn't. This raised a red flag for me so I took my own pictures of the trailer before leaving.

STEPHEN M. 
Rating:
5.0

Customer did not leave a comment.

SEAN C. 
Rating:
5.0

I like the long hours they are open. Very convenient.

Donald P. 
Rating:
5.0

This location is great. Great customer service, but Uhaul as a company is not. I was scheduled to pick up the equipment from one location to be directed to a different location at the time of pickup. This has happened twice and I am the one to pay for extra miles and more gas, let alone the time it takes to go to a different location. I my opinion this needs to improve.

John M. 
Rating:
3.0

While it was not the location were I picked up from that game me the run around, I did get the run around from u-haul after having reservations moved only to have them change them and move me further out and charge me 99 cent per mile when what I needed the truck for would have taken me less than a total of 6 miles

JOSEPH C. 
Rating:
5.0

Customer did not leave a comment.

SHAWN T. 
Rating:
5.0

It was in a gas station that was unexpected but Luis (I believe his name was) was amazing. Super friendly, and also informative, but the thing that made it and experience was during the transaction I asked for cash back, and I forgot to get it. Luis set it aside and remembered me when I came back to return the truck and gave me the $20 cash back then! Was amazing to know that honesty still exists and will definitely use uhaul as long as it with Luis is present. Thank you!!!

COLE P. 
Rating:
5.0

Customer did not leave a comment.

Lisa B. 
Rating:
5.0

Customer did not leave a comment.

FRANCINE G. 
Rating:
4.0

Customer did not leave a comment.

MARWAN T. 
Rating:
5.0

Customer did not leave a comment.

Joseph R. 
Rating:
5.0

easy pickup and helpful staff

JESUS E. 
Rating:
5.0

Michael got me all set up and was very helpful. When I picked up Ray was fast and friendly.

Matherw M. 
Rating:
5.0

The gentleman who helped us check in and out was very helpful and kind. We had a great experience with him.

Skyler S. 
Rating:
4.0

They saved me when another location canceled my reservation with no warning. It's convenient that it's at a gas station so you don't have to go out of your way to replenish the tank.

CASSIE B. 
Rating:
5.0

Super helpful staff, easy check in and check out. This location is my go-to for rental needs.

Elizabeth B. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL Y. 
Rating:
5.0

Fill all vehicles to completely full so it's easy for the next client to easily re-fill the tank to the same level. Not too big a deal tho! We had a great experience.

DAVID S. 
Rating:
5.0

Great service very convenient. They do a good job.

BRET R. 
Rating:
4.0

the final locations was good i had to move my reservation 3 times though due to lack of trucks and was told my account would be credited 50 dollars which has not happened.

devin R. 
Rating:
1.0

Not only did the 26' box truck that I rented have no working AC in the middle of the AZ summer, the brakes went out in the truck causing me to have to call roadside assistance and having it towed. The worst part about this entire experience is that for roughly a week after this incident I was told by uhaul that any charges that would've normally incurred for the rental would be waived due to the issues I had, I felt this was acceptable and was happy however 3 weeks later, over a month from the rental date, apparently the uhaul team regained possession of the truck from the tow company and decided it would be a good idea to charge me at 1am over 30 days later for the truck FOR THE ENTIRE TIME SINCE I RENTED IT. So, at 1-2am I get an email receipt for just over $2,000. I called and spent about an hour in the phone immediately and was told that someone in the morning, the director, would call me because she/he's the one who would have to issue the refund due to the amount. No such call came. I proceeded to spend the next 3-4 days calling every uhaul phone number I could find until I eventually got ahold of a group who was able to have their manager submit the refund. The issue was never that they didn't agree it should be refunded, it was that APPARENTLY NOBODY OUTSIDE OF A DIRECTOR POSITION CAN ISSUE A REFUND THAT LARGE. So, after about 4-5 business days I get my refund only to then have uhaul charge me at that time the original $155 for the rental; the fee that was suppose to have been waived due to the struggles. Of course I called the same lady back, who was incredibly nice and resolved the issue for what it's worth, but it took her another few days to figure out how she could refund the $155 as well. This was such a roller coaster of an experience that I can't confidently say I would trust any uhaul in this state again. (Because I had to call several different locations in order to find the solution). I've never been more disappointed in a service/rental company in my life. I would strongly recommend going elsewhere. I will say this though, I booked Brothers in Arms moving company through uhaul at the time of my rental as well and they sent the two workers to my house. Those two gentleman were exceptional workers and really kicked butt for me. I would highly recommend those guys

STEVEN W. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL G. 
Rating:
5.0

Michael was great very knowledgeable it was refreshing to talk to someone who knew there job. Michael was a elite employee. Thank you to everyone at this location. This was my second time doing business here. I will always go back great job.

guy P. 
Rating:
5.0

2nd time renting from them in the last 2 weeks. They are friendly and are open early and close late! a great bonus! Would recommend to everyone!

CATALINA Z. 
Rating:
5.0

Very friendly staff and I like that they are open early and close late. I needed a truck last minute at 7:30am and was able to rent one from them. Great service!

CATALINA Z. 
Rating:
5.0

Customer did not leave a comment.

VINCENT J. 
Rating:
4.0

Customer did not leave a comment.

GLEN P. 
Rating:
5.0

Michael was fantastic. He followed up with us, and accommodated everything we needed

Dan J. 
Rating:
5.0

The gentleman that assisted me was very efficient and processed the pick-up and return quickly.

ALICIA H. 
Rating:
5.0

Michael Melland was an amazing help. Made the whole thing very easy for me. I really appreciate great help like this guy.

Amen B. 
Rating:
5.0

Customer did not leave a comment.

SCOTT H. 
Rating:
5.0

Customer did not leave a comment.

rich K. 
Rating:
5.0

Michael was very helpful, courteous, and professional.

April H. 
Rating:
5.0

Great customer service, both at the pick-up and drop off! I believe his name is Mike who was working on 8/12 around 6:30pm was super kind and friendly! My husband and children all felt the same! Thanks for a great experience.

SHERMADINE B. 
Rating:
5.0

Great customer service

SHAUN W. 
Rating:
5.0

Nothing needs to be improved. Everything was easy and pleasant to deal with. Less paper work to rent and return was so very easy.

CHRISTOPHER E. 
Rating:
5.0

Michael was very helpful and took his time to answer all of my questions. I would use this location again!

Berlin V. 
Rating:
5.0

Customer did not leave a comment.

MIGUEL G. 
Rating:
4.0

Add to the location information whether the location has gas pumps available, and a notice that trucks are not full of fuel when picked up. And perhaps a notice that locks are not provided with the truck rental, so the renter will need to provide their own.

Debbie B. 
Rating:
5.0

Create a ramp from the loading level to ramp for Dolly's to operate more hassle free. The 3" lip between the 2 was very hard for me to haul heavy furniture and loads alone. Other than that had a great experience.

Alex J. 
Rating:
5.0

Customer did not leave a comment.

Reena S. 
Rating:
5.0

I have relocated to Arizona and have not had the greatest experience with rentals. I had not used them before. But my experience at 797 E. Ray Rd. was great ! Friendly and helpful. I misunderstood about the furniture protectors and the gentleman that called me made that issue a resolve in minutes and I was truly grateful ! Kudos to 797 ! Mike B.

Michael B. 
Rating:
5.0

Customer did not leave a comment.

MORAN M. 
Rating:
5.0

Customer did not leave a comment.

JULIE B. 
Rating:
5.0

Michael was a Complete Professional. And an Angel regarding Our Situation. He Communicated with Me with Understanding and Compassion. I won't Forget You “LUNCHBOX”! Lol.. YOUR A GREAT MAN! Thank You so very much for your Kindness. God Bless You Always…

JANICE M. 
Rating:
5.0

Customer did not leave a comment.

Brennon S. 
Rating:
5.0

Staff very friendly and helpful

Darrin A. 
Rating:
5.0

Great customer service!

VICTORIA M. 
Rating:
5.0

The people working at this location were great! They were friendly and professional. The vehicles were very clean for a moving truck. The only problems I had with my experience were with the online check in system. When I made the reservation online the website didn't say they were open at the time for my pick up and I would only be able to do online check in. Well thankfully there were people there to help me in person because the online check in system was not working for 20 minutes. Overall great experience!

VALERIE M. 
Rating:
3.0

This is the only U-Haul I have been to that doubles as a gas station/convenience store. With one person doing both jobs, there was a lot of distractions and the personal attention was divided. Overall the pick up still went smoothly and we have no complaints.

Stephen W. 
Rating:
5.0

Great customer service!

veronica L. 
Rating:
4.0

Customer did not leave a comment.

RICHARD S. 
Rating:
5.0

Customer did not leave a comment.

Daniel H. 
Rating:
5.0

The customer service here was excellent!!! I would absolutely go back and refer out to my friends.

ROBERT C. 
Rating:
3.0

The UHAUL app was not very user friendly, in my opinion. You asked for 3 different items for check in. #1 Passport (how many people actually carry their passport, unless they are traveling out of the country)? #2 Lease agreement: who carries their lease agreement in the middle of the move? #3 An alternate person/reference. First and foremost, it does not mention that UHAL MUST call the reference before the client can proceed with truck check-out. It is in the best interest to notify the client in order to give the alternate/reference person a heads up on the call. In addition, truck pick up was set for 5:30am. Who calls an alternate person/reference at 5:30am? I can't imagine many people would answer at that time. With all of that said, it would have been helpful to have this check in process completed prior to the truck check-out. It was all an inconvenience and took up time, which makes the move process even more stressful. Check-out: the app would not accept the mileage input and I had to go into the clerk of the convenience store. Needless to say, lessons learned for any future rentals. Thank you,

Megen C. 
Rating:
5.0

The person helping was very friendly and knowledgeable.

MARK ALLEN E. 
Rating:
5.0

Friendly and knowledgeable staff that made the process easy.

MARK A. 
Rating:
5.0

Everything was fantastic.

AGNES W. 
Rating:
5.0

Very nice and welcoming personnel.

Debra J. 
Rating:
3.0

Customer did not leave a comment.

Vito C. 
Rating:
5.0

Customer did not leave a comment.

KURT S. 
Rating:
5.0

Michael and Ricardo are great. Super helpful, know their stuff and friendly. Michael specifically did a great job with this rental (I have rented fro here before and will continue to do so).

Rick K. 
No reviews have been submitted for this location.

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