Staff was very friendly.
CURTIS D
Customer Reviews for Meineke Car Care Center
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Convenient location. Plenty of parking. Quickly checked in truck.
William MAssist customer with drop off location distance verses from unloading location.
Robert TWebsite and App are very glitchy. Had to go through the process multiple times because the app kept locking up.
TIMOTHY BBusiness was closed but I followed the drop off instructions without any problems.
Nolan NTrailer was dirty inside and had bald tire on drivers side showing two places with tire cord coming through. I took it home and contacted U-Haul to get a replacement tire. This should have been done by the franchisee where I picked it up. Clearly no check in was done on this unit. Tire person arrived quickly and trip went ok, but this should have been addressed when trailer arrived at drop off location. Also had to scavenge 4-way connector extension from another unit.
Timothy FNoted above
LORING BEverything is very easy and straightforward. Very user friendly from beginning to end. Thanks a lot
TONYA HEasy to return - off hours. Larger sign for after hour key return
KRISTI MWrong Email Address. I'm in New England, not Alabama or Georgia!
Zack MI don't like having to use my phone to check out the truck. It was raining. My only complaint is that I kept asking for help.
Heather DThe whole process was smooth as silk! Thanks!!!!
Jeff HTrailer pulled good had no problems
Donald WNever disappointed. Always friendly
Michael FTOP NOTCH CUSTOMER SERVICE
Michael FThey need to learn the paperwork. It should not take an hour and three people to fill out a form.
Daniel WVehicle has trash in it and needed an interior vacuuming. But it served the purpose.
Britt Bi just dropped off the vehicle and did not have a prolong interaction with the staff there....so no comment
Gary GFirst, I was very unhappy that my reservation was moved (night before) from a location next to my house to another one 20 minutes away in the opposite direction of where I was headed. So it added over an hour of extra drive time and wasted fuel. The pickup location was decent and people were courteous. But the crappy part was that I had to wait 20 mins for the "U-Haul guy" while the rest of them catered to their Meineke clientele. Not to mention, there were 3 other locations closer that I know for a fact all had the same truck available. Overall, a very inconvenient experience for what was expected to be SUPER convenient. This review should separate the location experience and the overall U-Haul experience. It wasn't the location's fault that my reservation was tossed way out of my way and super inconvenient.
Laura JInterior not clean nor hygienic. Other wise truck ran well an staff courteous and professional.
firooz nGreat customer service at this site...gave a helping hand!
Joseph GYall change mevall these extra fees the truck was dirty when u rented it and the back of truck was empty .u just try to get extra money any way u can
LAJUANA WThe truck was not available for mobile check in. I had to wait for the pick up location to open, which pushed back my moving schedule. I also reserved moving blankets, furniture dolly, appliance dolly, and a hand truck. This location had none of these. I had to complete my move without these necessary items. Extremely upset with Uhaul Corporate for not advising me that this pick up location is not set up for having accessory equipment. Will never do business with Uhaul again!
Duanne HI rented a furniture dolly that was not in the truck. Still charged and was not contacted when I disputed the charge.
Justin SNothing the staff at Meineke was great.
Rickey WVery good customer service.
Troy REasy to work with and communicate with. Battery on the truck died after going in a store and coming back out. Truck not checked/maintained but they were efficient at getting it back on the road!
Sarah HGentleman was very courteous to my son when he turned in the van.
EFFIE AMy truck was disgusting. There was spilled drinks and food remnants everywhere in the cab. I was told I would be receiving an email to upload images of truck /damages , which arrived 5 hours later and then the link didn’t work I’m very concerned as I’m renting again this weekend for a national move
Autumn DMaking sure the supplies is in the uhaul that you requested.
Dusten RDon’t overcharge me for 30 damn miles you worthless money grubbing cock smoker Have you ever moved before?
SAMUEL OBad everything
Liber RGreat service
Charles EWhen the customer drops off the rental may it be 2 minutes before closing or not give them an opportunity to get a printed receipt. I was not given this opportunity.
Jerry YMr.Napp is very rude. He does not care about the customer his associate Tonia did not care that I was reporting that the power steering is bad in this uhaul. She told me to check the power steering myself which is very unprofessional. Mr.Napp was very sexist
latika rThe chain hooks on your equipment do not fit a 2018 Chevrolet 2500. I had to spend $30 extra, at a hardware store, to get hooks. No bueno
JOHNATHAN DGreat experience! Thanks!
David Wvery bad experience didn't put attention but I told them that I need to rent the car hauler one way trip to Milwaukee and they say it was going to be 89 per day and it came out to be 300 because it was one way and I told them that it was one way so they did not put no attention to me very bad had to pay more money that I should have because I didn't put no attention to me bad location where I picked it up I'm ready to talk to corporate about this
Gualberto VAsked for and was told I had a one way contract. When it comes time to turn truck in, we’re not in the U-Haul system. I review the contract...it’s a local rental. So, I’m told I can either return it to the origin location, or pay the wrong location fee which is 3X the rental fee. When you're 65 miles away, this is not acceptable
Jay Wvery satisfied
Jeffrey DMeineke's fault, but it took over an hour to check in do to computer problems at corporate after I already spent an hour trying to "Express" check in. But even worse, Uhaul sent me hear after I reserved a truck, trailer, hand truck, and a dozen blankets. when I got here they didn't have the hand truck or blankets. So after I checked in I had to find another Uhaul place to get these items and went through the same hour plus check in while I had workers at my house waiting to load the truck. One word "Ridiculous". Definitely will look at Ryder or someone else next time.
Daniel GI absolutely hate all the pictures I had to take of the truck and all the questions I had to answer when I drop off the truck. Isn’t that the responsibility of the location that I rented it from?
Kyle S