Customer Reviews for Meineke Car Care Center

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Meineke Car Care Center

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Kim A. on

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Alyssa M. on

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Great quick service

Shanda P. on

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Subpar customer service.

natasha w. on

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Tyrone S. on

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Terrible Uhaul experience. Do not do business at this location: 1. I drove on Dorchester and was pulled over by the police because the break light was out. The employees failed to inspect the vehicle properly. 2. Vehicle was filthy on the inside 3. Filled the tank up with extra gas but no money reimbursement. They will charge extra if it is not filled completely so they don't care about you the customer honestly.

Brittany F. on

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Explain the charges up front and let customer know that they will be charged twice for renting a truck from you guys

David M. on

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The tire pressure monitor light was on the entire trip, which made the mileage on the odometer impossible to read. The person at Meineke knew about this and was supremely unconcerned. How was I to know if the tires were properly inflated?

David R. on

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Lakeywia A. on

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I was pulled over due to the left signal light and brake light being out.

SCOTT B. on

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Reserved extra items, but they were not available when we arrived. Don't accept the reservation if you can't fulfill the order. The extra items were necessary for the move and I could have bought them myself in advance.

Shawn J. on

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Parking lot was a bit cramped, but its understandable with the other work they do there. Could probably move the Uhaul equipment to a more easily accessible area. Kid working the paperwork was new and learning, but the experienced guy took care of it.

JOHN P. on

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I was initially denied rental because of a previous reservation. I made the reservation but I did not pay for the rental or pick up the rental. Despite me calling in to inquire about my name being involved with the rental and the agent saying that I would not have a problem......I did. I may rent from Uhaul in the future but they will be my second or third choice.

taneisha m. on

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Have a ph number to where someone can be reached!!!

Nicole B. on

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Truck was fine, we gased up ourselves before returning. When we returned they told us eveything was good to go. Didnt find out til i got the email they charged us 10 dollars for gas. They should have brought this up to us at the counter so we could dispute it. The gauge doesnt lie and it was clearly at the mark it was when we got it. Wont use again .

Roy C. on

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Ebonee S. on

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Gary R. on

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Richard S. on

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Vehicle inspected and fueled for the trip. The windshield wipers were inoperative and the weather was rainy.

Damian R. on

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Terrible customer service and overpriced. I rented my 5 x 5 foot truck for maybe 4 hours and paid almost $70

Twala S. on

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Robert T. on

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They didn't include the appliance dolly I needed and refused a military veteran discount.

Felicia W. on

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Change management

Jonathan B. on

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Parking area was extremely small and hard to park the truck. Cab and bed needed sweeping out. Did not have a formal walk around to look for defects. I was told if I find damage "just take a picture" of the damaged area. When I returned the truck they told me just leave keys on the desk and they would check it in later.

Alaina G. on

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benjamin r. on

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There's always something that we can do to improve, but not enought business yet to know what?

Rebecca M. on

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Shamiquia G. on

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My reservation was never put in the system. I was told I was lucky they had a truck. The guy who served me was not pleasant at all. I will never return to this location, the customer service sucked.

anna r. on

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The gentlemen that helped me at the counter, was very professional and nice, he answered every question I had! The prices are definitely right and I'd recommend this company to anyone!

MARIA M. on

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This location and the employees are very professional. I am happy it is so close to my house as I intend to use the facility again.

MARIA M. on

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Bruce S. on

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KATIMA R. on

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Todd F. on

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MARIA M. on

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I like that my car was serviced next door while it was stationed there.

SCOTT W. on

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Awesome!!! In and out quickly! You rock!

Timmy L. on

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The fuel gauge was wrong. They said was 7/8 and was 3/4 so for 31 miles I added 12 gallons of fuel to realize it won't go to full. All my personal belongings were soaking wet that were in the roof my know due to the roof leaking.

Lindsey G. on

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The rep at the front desk was rude to say the very least. He attempted to outsmart me on vehicle maintenance not knowing that I have extensive knowledge and experience involving auto mechanics as a woman. When the vehicle was returned he refused to even get up to check the mileage to finish the billing process, saying he only does it at then end of the day. He couldn't even be bothered to sit up and engage us professionally. He was slumped back in a chair with his feet kicked up. We used the vehicle on behalf of our business and wanted the paper copies then for our records. He was asked if he was the manager and responded no that he was the owner. I was extremely disturbed to find out that the owner of an establishment would treat first time clients with such a blatant disregard of class and dated sexism.

Talmadge G. on

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Scott C. on

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Dawn B. on

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Eduardo L. on

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The person at the counter is very nice and cordial.

Steven W. on

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jonathan B. on

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Jessica S. on

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KENNETH K. on

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PAULA B. on

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Theresa K. on

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The folks at Meineke are the best! This will be the only location for us to use!!!!! ????????????????????????

Ashley B. on

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I did not add the “renters insurance” but still got charged for it anyways

LAVERN W. on

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They sent me out with the key. No walk through or anything. After I got to my house I discovered there was no breakaway tabs on the blankets or dolly so they charged me for them I found out later. Now no one will respond to my inquiry. I have used them 5 times before but this has turned me off. I will not use them next year when I move.

Russell S. on

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william p. on

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TIANA D. on

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I didn't even use it and the Auto shop still charged me..I want my money back. My car got water logged and needed to be towed and I couldn't use the dolly and was still charged

Sven L. on

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MINDY C. on

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My first time renting a U-Haul and it was so easy. Definitely the place to go.

Javon A. on

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The only improvement I would suggest is that they improve the organization of the parking lot its connected with meineke and you have to dodge the car there for service to get you Uhaul truck in and out.

leticia r. on

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Michal J. on

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The floor of the truck was dirty upon pick up.

Warren C. on

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Cindy B. on

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Kierra B. on

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David was very rude on every occasion I encountered him. I think he is the owner of that store or at the very least a manager so it is clear he does not value customer service. I felt disrespected and would never recommend someone use his location or speak with him. I don't know if he was dismissive and rude on purpose or whether it was because I was a woman or what but I suggest U-haul consider not letting him be a part of their brand or that he get a front desk worker because his people skills suck. Truck had ants infested in the vents.

Christina R. on

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Robert H. on

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Stephan S. on

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I actually reserved a 15' truck, but got a call from U-Haul saying they only had a 26' truck. It worked out ok, but it would nice not to have overbooking.

Edward C. on

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yolanda b. on

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