Awful experience. Being charged for equipment I did not receive, being told I never returned the truck (even 2 days later!). UnacceptableKyle K.
Customer Reviews for Meineke Car Care Center
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.TENIQUA K.
Customer did not leave a comment.PAMELA H.
This location was awesome. I had a horrible experience at 8220 Dorchester road location that i normally use. The general manager there ignored me while I waited in the line as she got fussed at for charging a wrong account. Apparently last week someone came in and paid with a check and she applied it to the wrong account. She was getting fussed at by her manager. She went on to lie and say she did greet me. But she didn't. I normally use that location if you check my account history. That manager was the only one working. She ignored me and never said anything. I left and notified the 1 800 number. She lied to them and told them she did greet me. She didn't. Even if she had, why would I leave? Why not put her manager on hold? Why am I seen on camera standing there waiting and driving around the lot for help?Ericka B.
Continue to sanitize and keep clean ðŸ˜ŠTANESHA H.
I ordered and paid for a dolly. It was not included. Called to see if I could pick one up and told they would check and call me back, but didn't receive a call back. I was still charged for the dolly.Tanya G.
Customer did not leave a comment.BRIAN B.
Nothing. You were the last rental agency with an asset to use - all car rentals had zero resources available...you had a 15 foot truck. Saturday you exchanged it for a van, which better met our needs. Many thanks.ROBERT K.
The store clerk was disrespectful. Has no customer service. Was very rude and this needs to be seen and cleared. I was double charged by him because of his foul intentions. NEVER COMING BACK TO THIS LOCATION.Aaron B.
The worst customer service I've ever hadJEFFERY R.
Truck windsheold trim made noise all the way to Atlantastan P.
Customer did not leave a comment.Harry C.
Customer did not leave a comment.Scott D.
Customer did not leave a comment.HARRY C.
They did nothing to help me load the trailer. They simply said it's outside and I'll come out to inspect before you leave. I had to drag it out of the spot (by hand) and fight to get it on my hitch. I asked if they had any suggestions on loading the vehicle and he just said watch some YouTube videos about it. He was eating popcorn the whole time. When I confirmed online, I declined the insurance coverage. I didn't notice until after the renal when I received the emailed copy of the contract that I was charged the insurance. It was such a miserable encounter that I don't even feel like going back there to protest the charge. Horrible experience. Please refund my insurance charge.Rhett H.
Customer did not leave a comment.Christopher W.
Customer did not leave a comment.kevin E.
Customer did not leave a comment.Sydney J.
It took some time to get assistance in getting the car carrying trailer hooked up to the U-Haul truck.michael F.
The whole transaction from start to finish was smooth and efficient. Will do business with again.DEB N.
Customer did not leave a comment.Michael P.
Customer did not leave a comment.Jeffrey M.
The transmission on the truck was slipping and in two instances the truck almost didn't start after filling gas. Otherwise it was clean and as expected.William B.
Customer did not leave a comment.Deidra W.
Customer did not leave a comment.Robert P.
Upon arrival waited at desk 10min to speak with employee. Stated I was dropping off tow dolly. Was told ok, find a spot and put it there. I asked if anyone would assist unhooking, wanted to inspect for condition and he said no. It was raining, I am an older customer, and was wearing an elbow cast from recent injury. I unhooked dolly, stowed chains/webbing and pushed the dolly into an empty space. The location was scattered with vehicles for repair and random UHAUL equipment. The one staff member I interacted with was terse and matter of fact. I was charged for 2 days although I had the dolly for 19 hours from A to B. Over all was not completely satisfied with experience. If UHAUL has a policy at all centers that you have to do your own install and disconnect, I think I will look for alternative solutions to my moving needs.forrest H.
Customer did not leave a comment.Antwoin T.
Was charged for 20 miles, did less than 10.ROGER S.
Customer did not leave a comment.Michael B.
Customer did not leave a comment.Debra C.
Make sure they have a dolly.Ardys H.
Customer did not leave a comment.frank A.
Customer did not leave a comment.Oveta K.
Customer did not leave a comment.Lisa Marie S.
I should have counted blankets before I left. Was shorted 2 blankets. Truck gas tank was only half, would rather receive a full tank.JOHN F.
Customer did not leave a comment.April S.
Customer did not leave a comment.KAREN T.
Stave was great.Andrew G.
Customer did not leave a comment.keeton K.
No complaints at all everything was good!james M.
Was after hours just dropped keys in boxKrystopher B.
Nothing mechanically was wrong with the truck and the gentleman that worked with me to get my keys was incredibly friendly. The truck just had a bad odor in bed from what looked like a previous customers move with old kitty litter. We cleaned it out before we put our stuff inside and everything was great after that. Pick up and drop off were smooth and easy.Daniel S.
It was not easy to find parking for the truck at this location.Brian B.
I was charged additional charges without explanation later to be told that they will refund me in a few days although they didn't know why they charged meEmit R.
Customer did not leave a comment.Kim A.
Great quick serviceAlyssa M.
Subpar customer service.Shanda P.
Customer did not leave a comment.natasha W.
Terrible Uhaul experience. Do not do business at this location: 1. I drove on Dorchester and was pulled over by the police because the break light was out. The employees failed to inspect the vehicle properly. 2. Vehicle was filthy on the inside 3. Filled the tank up with extra gas but no money reimbursement. They will charge extra if it is not filled completely so they don't care about you the customer honestly.Tyrone S.
Explain the charges up front and let customer know that they will be charged twice for renting a truck from you guysBrittany F.
The tire pressure monitor light was on the entire trip, which made the mileage on the odometer impossible to read. The person at Meineke knew about this and was supremely unconcerned. How was I to know if the tires were properly inflated?David M.
Customer did not leave a comment.David R.
I was pulled over due to the left signal light and brake light being out.Lakeywia A.
Reserved extra items, but they were not available when we arrived. Don't accept the reservation if you can't fulfill the order. The extra items were necessary for the move and I could have bought them myself in advance.SCOTT B.
Parking lot was a bit cramped, but its understandable with the other work they do there. Could probably move the Uhaul equipment to a more easily accessible area. Kid working the paperwork was new and learning, but the experienced guy took care of it.Shawn J.
I was initially denied rental because of a previous reservation. I made the reservation but I did not pay for the rental or pick up the rental. Despite me calling in to inquire about my name being involved with the rental and the agent saying that I would not have a problem......I did. I may rent from Uhaul in the future but they will be my second or third choice.JOHN P.
Have a ph number to where someone can be reached!!!taneisha M.
Truck was fine, we gased up ourselves before returning. When we returned they told us eveything was good to go. Didnt find out til i got the email they charged us 10 dollars for gas. They should have brought this up to us at the counter so we could dispute it. The gauge doesnt lie and it was clearly at the mark it was when we got it. Wont use again .Nicole B.
Customer did not leave a comment.Roy C.
Customer did not leave a comment.Ebonee S.
Customer did not leave a comment.Gary R.
Vehicle inspected and fueled for the trip. The windshield wipers were inoperative and the weather was rainy.Richard S.
Terrible customer service and overpriced. I rented my 5 x 5 foot truck for maybe 4 hours and paid almost $70Damian R.
Customer did not leave a comment.Twala S.
They didn't include the appliance dolly I needed and refused a military veteran discount.Robert T.
Change managementFelicia W.
Parking area was extremely small and hard to park the truck. Cab and bed needed sweeping out. Did not have a formal walk around to look for defects. I was told if I find damage "just take a picture" of the damaged area. When I returned the truck they told me just leave keys on the desk and they would check it in later.Jonathan B.
Customer did not leave a comment.Alaina G.
There's always something that we can do to improve, but not enought business yet to know what?benjamin R.
Customer did not leave a comment.Rebecca M.
My reservation was never put in the system. I was told I was lucky they had a truck. The guy who served me was not pleasant at all. I will never return to this location, the customer service sucked.Shamiquia G.
The gentlemen that helped me at the counter, was very professional and nice, he answered every question I had! The prices are definitely right and I'd recommend this company to anyone!anna R.
This location and the employees are very professional. I am happy it is so close to my house as I intend to use the facility again.MARIA M.
Customer did not leave a comment.MARIA M.
Customer did not leave a comment.Bruce S.
Customer did not leave a comment.KATIMA R.
Customer did not leave a comment.Todd F.
I like that my car was serviced next door while it was stationed there.MARIA M.
Awesome!!! In and out quickly! You rock!SCOTT W.
The fuel gauge was wrong. They said was 7/8 and was 3/4 so for 31 miles I added 12 gallons of fuel to realize it won't go to full. All my personal belongings were soaking wet that were in the roof my know due to the roof leaking.Timmy L.
The rep at the front desk was rude to say the very least. He attempted to outsmart me on vehicle maintenance not knowing that I have extensive knowledge and experience involving auto mechanics as a woman. When the vehicle was returned he refused to even get up to check the mileage to finish the billing process, saying he only does it at then end of the day. He couldn't even be bothered to sit up and engage us professionally. He was slumped back in a chair with his feet kicked up. We used the vehicle on behalf of our business and wanted the paper copies then for our records. He was asked if he was the manager and responded no that he was the owner. I was extremely disturbed to find out that the owner of an establishment would treat first time clients with such a blatant disregard of class and dated sexism.Lindsey G.
Customer did not leave a comment.Talmadge G.
Customer did not leave a comment.Scott C.
Customer did not leave a comment.Dawn B.
The person at the counter is very nice and cordial.Eduardo L.
Customer did not leave a comment.Steven W.
Customer did not leave a comment.jonathan B.
Customer did not leave a comment.Jessica S.
Customer did not leave a comment.KENNETH K.
Customer did not leave a comment.PAULA B.
The folks at Meineke are the best! This will be the only location for us to use!!!!! ????????????????????????Theresa K.
I did not add the â€œrenters insuranceâ€ but still got charged for it anywaysAshley B.
They sent me out with the key. No walk through or anything. After I got to my house I discovered there was no breakaway tabs on the blankets or dolly so they charged me for them I found out later. Now no one will respond to my inquiry. I have used them 5 times before but this has turned me off. I will not use them next year when I move.LAVERN W.
Customer did not leave a comment.Russell S.
Customer did not leave a comment.william P.
I didn't even use it and the Auto shop still charged me..I want my money back. My car got water logged and needed to be towed and I couldn't use the dolly and was still chargedTIANA D.
Customer did not leave a comment.Sven L.
My first time renting a U-Haul and it was so easy. Definitely the place to go.MINDY C.
The only improvement I would suggest is that they improve the organization of the parking lot its connected with meineke and you have to dodge the car there for service to get you Uhaul truck in and out.Javon A.
Customer did not leave a comment.leticia R.