Customer did not leave a comment.AMANDA C.
Customer Reviews for Meineke Car Care Wesley Court
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Inside of truck had mud all over the floor board. The back inside of truck was littered with a dirty hand truck and nails. I had to sweep and mop the back of the truck before we could even start our move.Shana R.
Customer did not leave a comment.Sterling W.
If you tell a customer they won't be charged for a day of equipment is returned by midnight, that should be honored, regardless of if the employee that stated that was wrong. I am a Uhaul storage customer and have spent $2500 in the past year, so I was assuming the discount mentioned for using a Uhaul storage facility would be honored but this was wrong as well.Robert C.
We ordered blankets and a dolly online but when we got to the location they didn't have them. We should have been notified sooner.Scott P.
None of the dolly's I rented were with my truck. Pick up was schedule for 7:30am. Right rear tire was low.Ricky G.
Customer did not leave a comment.JAMES J.
Customer did not leave a comment.Roy W.
Customer did not leave a comment.Kevin D.
Customer did not leave a comment.tim G.
Dirty truck and check engine light was onBrandon W.
No one available despite midday arrival. I left the trailer in the back where other trucks and trailers were located, after calling twice without answer. Finally called one last time as I was pulling away and phone was answered. Was told abruptly to just leave it and nothing else needed.Dale K.
I went to pick up my rental at 945 for 10 am and didn't end up with it until almost 11 because they couldn't get signed into their system. Wasted over an hour of my moving time and lost some of my help. They sent me elsewhere then I was sent back. Huge hassle.Jason O.
Customer did not leave a comment.Richard Z.
Customer did not leave a comment.Thomas C.
Would not give me a receipt at time of drop off. had to wait for email later that night.Ralph P.
Without a doubt, the easiest Uhaul transaction I've ever had.Kyle P.
Have someone that knows what to domary T.
I have no complaints.Gary G.
Great staff. Manager was very accommodating in working with me and my son on time frame for the rental.John O.
no one there at allMcKinley A.
Everything went smoothly! Thanks, Meineke!Sunshine L.
I was a bit confused as we did sweep out the truck and folded the blankets and we did not receive a $25 credit. There was a sign inside the cab that said if we did those things we would get a credit.David S.
Customer did not leave a comment.ANDREW H.
Customer did not leave a comment.Carl E.
The U-Haul was very dirty both inside and outside. Amidst so many concerns of virus and cleanliness, cleaning the equipment should be a very high priority before handing it over to a customer.Anoop A.
After having an experience from HELL with the Uhaul corporation, the guy said he would get to it in a few days. I asked if he could give me some sort of paperwork to show it was turned in on time and not damaged I'd appreciate it. He told me I had to wait 30+ minutes because their primary business (Meineke) was backed up.Dan E.
Customer did not leave a comment.Veronica O.
Customer did not leave a comment.Zachary S.
They were so friendly. Customer service was excellent!Kimberley H.
Customer did not leave a comment.Herlando D.
Customer did not leave a comment.DOUGLAS M.
It would be beneficial if there was some way that when a customer "purchases" packing supplies, that if the place the rental is picked up at would have the needed packing supplies. When I placed my order for boxes and packing paper it took my order, but when I went to pick up the truck and boxes,they did not have ANY inventory on supplies so if I needed them badly I would have had to drive across town out of my way. UHaul needs to come up with a system to check with the location for supplies. (Even the gentleman I picked the truck up from said that it is frustrating because when an order is placed, supply availability at the location is checked on.)Linda D.
Easy, quick drop off experience. I enjoyed not having to interact with a U-Haul representative after our pick-up experience.James P.
Customer did not leave a comment.Richard V.
Very upset on two counts. First, having my reservation changed the night before pickup, on a Sunday when I couldn't do a thing about it, from a location 5 minutes from me to one a half hour away. Second, I was supposed to get an upgrade to a 20 foot truck "for my inconvenience" but the new location had no 20 foot trucks available. Unlikely I will ever risk using U-Haul again.John K.
Customer did not leave a comment.Heather W.
Check to be sure trailer lights are working!ROGER G.
Very nice customer service.Andrea J.
Should find time to check everything during return for matter of transperencyTapas N.
Customer did not leave a comment.Riccardo S.
Customer did not leave a comment.mark T.
Customer did not leave a comment.VICTOR V.
Get off their butts and help customersMike C.
Very friendly staff; quick and easy!!Tucker B.
I was very satisfied with the service and the equipment the only advice I can give is she's doing what you're doing thanks Jackie Leejackie S.
Customer did not leave a comment.Antoine H.
Customer did not leave a comment.Johnny P C.
Have your rep talk you through the start up!CATHY F.
attached an unfair 57.00 charge at last minute that was unfair. Would not explain charge and said to take it up with Uhaul corporate. will be disputing unwarranted charge with credit card company if uhaul billing can not rectify.Richard D.
Customer did not leave a comment.Mark S.
Customer did not leave a comment.Patty B.
Better cummincationKENNETH T.
Too expensiveJoe W.
Customer did not leave a comment.Donna J.
Customer did not leave a comment.Peter D.
Customer did not leave a comment.Glenn F.
Customer did not leave a comment.Glenn F.
Customer did not leave a comment.vickie B.
Customer did not leave a comment.Kimberly B.
The return of the Uhaul was a messoctavia B.
Customer did not leave a comment.Bruce C.
Customer did not leave a comment.jacob P.
Supposed to have gotten call 2 days ahead to confirm pick up location. Never received any callBONNIE P.
Clerk was rude and unprofessional, said â€œ he didn't work for u-haul, he just rented there equipmentâ€. no appliance dolly was provided. First location I went which is where I reserved the truck did not have a truck available. Had to drive across town. I will recommend u-haul to anyone after this terrible experience.Chad Gregory W.
Customer did not leave a comment.Richard H.
I had a one o'cloc appointment to pick up a uhaul trailer. When I arrived on time, I was told that there wasn't anyone present capable of processing the transaction. The â€œbossâ€ was at lunch and would be back in about 15 minutes. While frustrated due to this being during my own lunch break, I couldn't do anything but weight. After weight 5-10 minutes, I was advised the â€œbossâ€ had been contacted and would not be back for 45 minutes. I had no choice but to leave. I wanted to change locations but no other location in the area was open past 5. When I returned to the location later to pick up the trailer, I was offered no apology for the inconvenience this had caused. The transaction was processed and I was advised the trailer was out back. This is a Meineke Car Care business. My experience get like Uhaul is nothing but an inconvenience to this business. The Uhaul brand should not be satisfied with the level of service provided here.Damon S.
I had to hook trailer up myself. Person never came out back and checked anything.Fred H.
Customer did not leave a comment.Richard H.
didn't need a truck that big, but that was all that was availableVICTOR M.
Customer did not leave a comment.JOE C.
Had to wait 30 mins to get service at uhaul store. Then when Trying to return truck to uhaul center was told that I could not it had to be returned to rented from location even though my contract said I could return to any uhaul location. This resulted in me getting charged for about 13 more miles and having to get more gas to put it truck.Austin S.
Make sure equipment is where you say it is and the location is openOmar D.
Customer did not leave a comment.jacquelin E.
Customer did not leave a comment.james W.
Customer did not leave a comment.TAMMY B.
Customer did not leave a comment.Edward M.
Didn't have my truck and had to take a larger more expensive and fuel costs were moreNEAL S.
Great owner!Emily E.
Did not offer to help me unhitch the trailer, and was to busy to give me a receipt for drop off. Manager or his representative said he'd check it in later and sen me an email. I had to call go-uhaul 3 days after I dropped trailer off to inquire why I hadn't received a confirmation of my drop off. I dropped the trailer off on Monday 10/30 @ 4pm and did not get a confirmation until Thursday 11/02.Peter D.
Customer did not leave a comment.Steve O.
I feel if you have to make sure tank is full why should I be charged 99 cent a mileKrista B.
Customer did not leave a comment.
Customer did not leave a comment.Bethany P.
Awesome guys.Charles K.
Hire associates that know their jobs i.e. jolly Towing !Marty M.
The entire process can be improved. I am a single female renting a truck so I was ignored. Not ask if I wanted anything else. like a dolly, which I ended up not getting. None of the add on rates were explained, I was over charged, ect.sharon T.
It took multiple tries in the computer system for my rental to be completed. It was pouring rain so the agent did not go out & check the vehicle before we left. Once I was already on the road, I realized the air conditioning was not working properly. It was only blowing hot air. I had to drive over 200 miles with no air conditioning. I returned the vehicle one day early as well. This was a huge inconvenience. Please contact me regarding this issue.Lori J.
Customer did not leave a comment.Melissa M.
Customer did not leave a comment.Stephan S.
As it was not a U-haul Store and just a drop off point these should be different.Robert L.
Associate does not help with trailer hook up or checking lights. With a 6x12 trailer, one person cannot do the trailer hook up.Peter K.
I had a small problem - I was originally given the wrong truck. I got a call about 5 minutes after I left to return the truck I was originally given. Not a big problem. Overall service was good.Bob C.
Customer did not leave a comment.Randy R.
Ensure requested rental vehicle is available - I was given a larger moving truck (with lower mpg, which I had not accounted for)JORGE H.
Personnel was slightly rude and not overly helpful. I will not deal with them on my next rip unless I have to.Peter D.
Customer did not leave a comment.john F.