Customer Reviews for Melody Muffler
(U-Haul Neighborhood Dealer)

933 reviews

2301 N 1st St   Hermiston, OR 97838

(541) 567-3352

Hours

  • Mon–Fri
    9 am–5 pm
  • Sat–Sun
    9 am–2 pm

Services at this Location:

Contact Us

(541) 567-3352

2301 N 1st St
Hermiston, OR 97838

Services at this Location:

Hours

  • Mon–Fri
    9 am–5 pm
  • Sat–Sun
    9 am–2 pm
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

I‘ve rented a uhaul on 3 different occasions in the last 2 years. Every time it was fast, easy and fair. Never had any issues with the process or any of the trucks. I recommend them to friends and family any time they need to move or clean out storage. Will keep going back in the future 100%

Kayla M. 
Rating:
5.0

Customer did not leave a comment.

GEOFF T. 
Rating:
5.0

The whole experience was great!!!!!

Fernando B. 
Rating:
2.0

Customer did not leave a comment.

Christie B. 
Rating:
5.0

Customer did not leave a comment.

Jacob H. 
Rating:
4.0

Customer did not leave a comment.

Rockford T. 
Rating:
3.0

Both front tires on the trailer were too worn. One blew out, and when roadside assistance arrived we found the other was just about to go as well. Wish I had checked the wear bars but honestly I think I just tacitly assumed that level of inspection would have already been done and that U-Haul wouldn't rent out equipment with tires that are worn out. Lesson learned.

Roderick Rick R. 
Rating:
5.0

Customer did not leave a comment.

Jeff S. 
Rating:
5.0

equipment need to get up keeped ratchets we're rusted and hard to open and close other then that everything was good

MARTIN R. 
Rating:
3.0

Customer did not leave a comment.

Lidia C. 
Rating:
5.0

The staff was friendly, professional and made the experience easy. Their service was excellent

Robert A. 
Rating:
5.0

Customer did not leave a comment.

Kevin O. 
Rating:
2.0

Customer did not leave a comment.

JONATHAN S. 
Rating:
3.0

Customer did not leave a comment.

Maria R. 
Rating:
3.0

I personally wasn't there but a family member picked up the equipment for us. They said it wasn't the best professional looking place but the guy was nice and the equipment was good. It did so its job over multi states so it was a good experience over all.

Adam S. 
Rating:
5.0

Customer did not leave a comment.

Kendrick B. 
Rating:
3.0

Customer did not leave a comment.

jeanette W. 
Rating:
5.0

Great service.

Marsha S. 
Rating:
5.0

The trailer needs a tongue Jack. Took the employee and myself to hook up. Upon returning a 67 year old man had to muscle it off himself which is not safe

LOUIS S. 
Rating:
2.0

The customer service from the gentleman was not that great And the location is very dirty inside Standing water on the floor inside

TRISTA J. 
Rating:
5.0

Customer did not leave a comment.

George T. 
Rating:
5.0

Customer did not leave a comment.

jeff C. 
Rating:
5.0

Customer did not leave a comment.

Douglas R. 
Rating:
5.0

Customer did not leave a comment.

Elizabeth S. 
Rating:
3.0

Customer did not leave a comment.

Jeremy E. 
Rating:
1.0

Worst time ive ever had renting a Uhaul..they over charged us ..$89.00 for maybe 28 miles ...local use only...then refused to talk

JOSE B. 
Rating:
5.0

Customer did not leave a comment.

Stephen T. 
Rating:
5.0

Very efficient!

EMILY F. 
Rating:
5.0

Customer did not leave a comment.

Julia A. 
Rating:
3.0

Rude representative

Amanecer S. 
Rating:
4.0

Customer did not leave a comment.

Kay W. 
Rating:
4.0

Very helpful..

Brent R. 
Rating:
3.0

Customer did not leave a comment.

EarlC W. 
Rating:
5.0

Customer did not leave a comment.

TAMMY M. 
Rating:
4.0

Information about the trucks should be more specific on the website.

Candice F. 
Rating:
4.0

Customer did not leave a comment.

Ronald G. 
Rating:
5.0

Customer did not leave a comment.

Miguel M. 
Rating:
5.0

The Melody Muffler staff was amazing and very helpful. Would highly recommend them to anyone planning a move.

Dennis N. 
Rating:
5.0

When drop off if the location is close maybe can call a live agent with miles cause i pay 5 miles more. When i got the miles picture

Zoila B. 
Rating:
3.0

Customer did not leave a comment.

Matthew B. 
Rating:
3.0

Customer did not leave a comment.

Nathanial M. 
Rating:
4.0

keep up the good work!

Tomas M. 
Rating:
3.0

Had to keep Air Conditioner OFF as it smelled like rotten/sour milk or something. It was stomach turning. Suggest cleaning vents on this truck.

Brian D. 
Rating:
5.0

Customer did not leave a comment.

Amanda B. 
Rating:
4.0

Customer did not leave a comment.

JOHN R. 
Rating:
1.0

Customer did not leave a comment.

Lynkin M. 
Rating:
5.0

Customer did not leave a comment.

Dalrie H. 
Rating:
5.0

Customer did not leave a comment.

Valerie P. 
Rating:
2.0

Customer did not leave a comment.

Noah H. 
Rating:
3.0

Customer did not leave a comment.

JESSICA B. 
Rating:
4.0

Customer did not leave a comment.

Jennie C. 
Rating:
5.0

Customer did not leave a comment.

Mark B. 
Rating:
1.0

My Reservation Time for pickup was at 0800am, the hazardous to walk in and dirty muffler shop didn't open until 0940am!

Dion S. 
Rating:
4.0

Customer did not leave a comment.

joe M. 
Rating:
3.0

Customer did not leave a comment.

Mike H. 
Rating:
2.0

The trailer i reserved was unavailable, had to take a small truck cost me 300$ for milage, I put 40$ in gas in it, which probably wasn't enough, but I was so mad at the situation. I had to clean it out before I used it. In fairness to the business, they said they had just got it in, and then I took it , before they chance to di it.

kevin K. 
Rating:
2.0

Do not double charge for pads and dolly.

Keith S. 
Rating:
4.0

Customer did not leave a comment.

Susan F. 
Rating:
4.0

Customer did not leave a comment.

Larry L. 
Rating:
5.0

Customer did not leave a comment.

Alonso A R. 
Rating:
2.0

I rented an enclosed trailer on 7-5 to haul a couch and brought it back the same day, about 4 hours later. I got my receipt and it said the trailer wasn't returned until 7-7 and charged me the additional amount. This is the second time I have rented equipment from this location and had this happen. The last rental was a moving truck. It was never logged back in and then rented to someone else that took it to Montana and I got charged for the trip to Montana. I had to call Uhaul to dispute those charges. I have called Melody Muffler seeking a refund for this occurrence.

Russell H. 
Rating:
4.0

Customer did not leave a comment.

Steven S. 
Rating:
1.0

This location or the drop off location had nothing to do with the overall nightmare I experienced with Uhaul.com. 4 days prior to picking up the uhaul I reserved 2 weeks ahead of time they called and let me know the trailer was in one location { 60 miles North} and the Truck would be in another location {60 miles west} at $6.00 a gallon on top of the plane ticket i purchased to fly to specific pick up location I was very upset. One rep so much as said I was lucky they didn't call me on Friday since I had a box marked saying I would receive a Friday call for confirmation. I thought my confirmation was to confirm I didn't let you down, not the other way around! In the end I did change moving date and schedule around trying to get accommodations and was able to at a different pick up location and date. But the customer service from 1 rep took away from all the others that tried to help me in my situation. this was horrible to handle with all last-minute changes and details. I was also told I'd get a discount for all my troubles which I didn't. Just one bad thing after another with all last-minute changes in a well-planned move that fell apart very quickly on your end. I would second guess using Uhaul every again!!!

GARY DEAN P. 
Rating:
5.0

Customer did not leave a comment.

Kathy M. 
Rating:
3.0

Charged for gas after I put gas back to original needle point across the street from uhaul drop off site. No appliance dolly available at location when I ordered one had to get from seperate location.

Stefani P. 
Rating:
5.0

Entire transaction was easy and the truck worked great. No surprise charges and everything was ready to go when we got there. Would definitely use again!

McKenzie B. 
Rating:
5.0

Very helpful people!

George T. 
Rating:
5.0

Customer did not leave a comment.

Zachary V. 
Rating:
4.0

Customer did not leave a comment.

Sherri O. 
Rating:
5.0

Customer did not leave a comment.

alexander Z. 
Rating:
4.0

I did not get a phone call from scheduling office in Spokane the day before I was to pick up a trailer.ITT was messed up. The crazy thing was that the distributor in my home town had 2 trailers not being used at his location on the day I needed one for some local work.Lights on nobodies home!!!

trent W. 
Rating:
5.0

Excellent service, very helpful and quick service.

Che C. 
Rating:
1.0

The truck was reserved for 10:30 am was not available when we arrived at 10:15 wasn't able to get truck until 12:15 the guy at the rental location was very very rude as well as the truck was filthy in the cab and in the moving area we had to clean it ourselves before we could put our stuff in and after we moved all our stuff before returning it

Farra N. 
Rating:
4.0

Customer did not leave a comment.

Jaimee M. 
Rating:
5.0

Customer did not leave a comment.

Milan R. 
Rating:
5.0

The guy there was super nice. Waited after hours. Everything was great!

Miguel E. 
Rating:
5.0

Customer did not leave a comment.

Juan L. 
Rating:
1.0

Sent us out on a 20' truck that they never looked at prior to the start of the trip from Hermiston to Henderson Nv. Only made it 30 miles and gas was leaking out of the tank, they covered a hole with tape. Fire department on scene and called u-Haul. They showed up and we had to transfer the entire load from one truck to another bye ourselves. This could have turned into a big deal if the truck caught on fire or exploded. They put my son & granddaughter in danger because they never ever looked at the truck prior to sending it out. Still have not heard back from them yet only took one money. Disgusting in every way.

Jurgen S. 
Rating:
1.0

Wanted to charge me $25.00 because I didn't check in online. I picked up in person in Kennewick so there was no need to check in online.

Kellie M. 
Rating:
1.0

Truck had blown fuse so trailer lights would not work. Took over an hour to fix. Parked truck overnight at home and next day trailer lights didn't work. They only had 6 of the 24 moving blankets I ordered and I was still charged for all 24.

Justin R. 
Rating:
3.0

The muffle shop was very messy.

Nick G. 
Rating:
4.0

Customer did not leave a comment.

KURT W. 
Rating:
5.0

Customer did not leave a comment.

Earl S. 
Rating:
5.0

The drop off was easy and fast.

Dustin A. 
Rating:
5.0

Customer did not leave a comment.

Michael S. 
Rating:
3.0

That truck was the bumpiest riding truck I have ever been in. Shock the cramp out of me!

pearl T. 
Rating:
5.0

The papa and his grandson are very professional, friendly, very sweet. We have rented from them a few times and it's been excellent and budget friendly every time. They are the easiest part of the move.

Jacob M. 
Rating:
3.0

Customer did not leave a comment.

JAMES C. 
Rating:
4.0

Very friendly personnel.

GEORGE T. 
Rating:
1.0

I had a reservation to pick up the trailer on Wednesday @ 4:30. Business hours were until 5 pm. When I arrived at the location for the trailer at 4:32, the office was closed. I called every number I could find and no one ever answered, not even a voice mail box. I called Uhaul and spent an hour on the phone with them trying to help me but they could not get a hold of anyone either and there was no other location in my area with a trailer. I ended up having to pick up the trailer the next day. My daughter and her spouse are military and were being relocated to Spokane. She had to report on Thursday morning and I had all of their stuff at my house. They ended up sleeping on the floor of their apartment with the few blankets they had with them becasue of this issue. I went the next day to pick up the trailer. The location opened at 9 am. I called to make sure they were open and still had my trailer and the gentleman that answered the phone was very irritated and real pleasant. When I arrived at the location to pick up the trailer, the only person there was helping another customer so I patiently waited my turn. As the owner was finishing up with the first customer another customer arrived. This customer walked up and stood behind me. The owner looked at the customers that got there after me and said come on up, I will help you guys first. I was fuming at this point. I spoke up and requested to be helped first and after a few mutterings from the owner, he finally helped me. This was the worst experience I have ever had obtaining a uhaul trailer. I would not recommend this location to anyone. In fact, I strongly recommend to NEVER UTILIZE this location for anything!!!

Erlinda W. 
Rating:
5.0

The Rep was great! Thank you sir!

JOSE F. 
Rating:
1.0

He charged me an additional 28.00 to my card for the rental. I called and he said he needed to talk to his boss but they'd call me back that day. As of today I have not received a call and the extra charge for renting the trailer is still on my card. I paid all rental costs when I picked up the trailer in the Dallas including the moving blankets.

steve W. 
Rating:
1.0

Got scammed for 50 miles. Drove only 50 was charged for 94

NIKITA N. 
Rating:
2.0

Customer did not leave a comment.

ALLEN N. 
Rating:
5.0

Customer did not leave a comment.

ERICK M. 
Rating:
3.0

Not happy with being charged for fuel wen I returned same way I goy it

Susana G. 
Rating:
4.0

Customer did not leave a comment.

Jerri M. 
Rating:
1.0

The uhaul was not full of gas when picked up. We filled uhaul when dropping off which was 50.00 and still got charged 7 something for mileage.

Michelle K. 
Rating:
5.0

Customer did not leave a comment.

Justin L. 
Rating:
4.0

Nothing

STEVEN M. 
No reviews have been submitted for this location.

Additional Services at this Location

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