Customer Reviews for Melsons Service Center Inc
(U-Haul Neighborhood Dealer)

1,184 reviews

295 W Bridge St   New Hope, PA 18938
(across from Shppng Center)

(215) 862-5809

Office Hours

  • Mon-Fri: 7 am - 5 pm
  • Sat-Sun: Closed
Special Operating Hours
  • 7/6/2025: Closed

Services at this Location:

Contact Us

(215) 862-5809

295 W Bridge St
New Hope, PA 18938
(across from Shppng Center)

Services at this Location:

Office Hours

  • Mon-Fri: 7 am - 5 pm
  • Sat-Sun: Closed
Special Operating Hours
  • 7/6/2025: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

DENEISE M 
Rating:
5.0

Customer did not leave a comment.

ROBERT Y 
Rating:
3.0

Customer did not leave a comment.

James P 
Rating:
4.0

Customer did not leave a comment.

Alan L 
Rating:
5.0

All good friendly staff

Frank B 
Rating:
5.0

Customer did not leave a comment.

ADRIAN T 
Rating:
4.0

Overall, it was apositove experience; the truck was clean, well-maintained and in great condition.My only negative feedback is that I rented a 10' truck at 9:45am on Monday and told I had to return it by Tuesday at 2pm as there was another incoming reservation. I returned the vehicle by 2pm and was disappointed to see that I was charged a full day (for nothing insurance and the daily rental). I feel that was a misrepresentation and would have appreciated a pro-rated rate for the additional 4 hours of rental time.I would be happy to discuss this further with another agent.

ERICA Z 
Rating:
4.0

Overall, it was apositove experience; the truck was clean, well-maintained and in great condition. My only negative feedback is that I rented a 10' truck at 9:45am on Monday and told I had to return it by Tuesday at 2pm as there was another incoming reservation. I returned the vehicle by 2pm and was disappointed to see that I was charged a full day (for nothing insurance and the daily rental). I feel that was a misrepresentation and would have appreciated a pro-rated rate for the additional 4 hours of rental time. I would be happy to discuss this further with another agent.

ERICA Z 
Rating:
5.0

All good friendly staff

FRANK B 
Rating:
5.0

Customer did not leave a comment.

ADRIAN T 
Rating:
4.0

Customer did not leave a comment.

ALAN L 
Rating:
5.0

Tony and the other employee (didn't get her name) were fantastic, informative, helpful and engaging

Shawn P 
Rating:
5.0

Customer did not leave a comment.

GERALD C 
Rating:
4.0

Customer did not leave a comment.

JAMES T 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER B 
Rating:
5.0

Excellent service! Truck was clean and ran excellent

MARK S 
Rating:
5.0

No improvements needed Thank You to the Melson's!!!

ROBBIN W 
Rating:
5.0

Have used Melsons many times over the years. Good people !

VICTOR P 
Rating:
1.0

I get a bill and am informed that there was a damage to the door. I moved only card board boxes. Not sure how there can be a damage. There is no pictures of before and after. Be aware.

RAGHUVEER V 
Rating:
5.0

all seems to be well

JACLYN P 
Rating:
5.0

Customer did not leave a comment.

FLORIN I 
Rating:
5.0

Customer did not leave a comment.

JOSEPH L 
Rating:
5.0

Very easy to pick up truck even though location was closed

RAMONA P 
Rating:
5.0

Very efficient. Trailer was in great shape. Super easy process

kevin O 
Rating:
5.0

Allways good setvice

BARRY B 
Rating:
5.0

Customer did not leave a comment.

BARRY B 
Rating:
5.0

Customer did not leave a comment.

Andrew C 
Rating:
3.0

The self check in and out site needs to be more clear to understand especially for first time user.

TASHA W 
Rating:
5.0

Melson is great to work with. I have rented from them dozens of times and find them very efficient and conveniently located.

MARK S 
Rating:
5.0

Good people operate this place. Always super clean exterior of the property and the owners are nice.

VICTOR P 
Rating:
5.0

Customer did not leave a comment.

DANIEL P 
Rating:
5.0

Nothing - this location has wonderful customer service fort many years, and the husband-wife team keep all equipment in top-notch condition and could not be more helpful. Hi We have used Melson’s services since we moved to New Hope almost 20 years ago. A neighborhood gem.

MARY B 
Rating:
5.0

Customer did not leave a comment.

CHARLES F 
Rating:
5.0

Customer did not leave a comment.

DANIEL L 
Rating:
5.0

Customer did not leave a comment.

JOE M 
Rating:
5.0

Customer did not leave a comment.

MICHAEL C 
Rating:
5.0

Great experience!

ROBERT B 
Rating:
5.0

I ended up at this location because the original location I wanted to pickup from had not done the work to get the truck I needed ready for my rental. While the new place was excellent and I received a credit for the equipment not being ready it still delayed me and added miles and a toll to my rental. If I had more warning I might have picked a different location for pickup.

STEPHEN M 
Rating:
5.0

Great staff and customer service !

BRIAN E 
Rating:
5.0

Customer did not leave a comment.

JAMES S 
Rating:
5.0

With a lot of people moving over the weekend, was sorry you had no Saturday A M hours.

PERRY G 
Rating:
5.0

Customer did not leave a comment.

FREDERICK W 
Rating:
5.0

GREAT customer service!!

LAUREN F 
Rating:
5.0

Stay the course or make it free.

LAWRENCE B 
Rating:
5.0

Customer did not leave a comment.

ALEXANDER B 
Rating:
5.0

Customer did not leave a comment.

ROBERT M 
Rating:
5.0

Melson’s in New Hope is one of the friendliest and easiest to use locations I’ve dealt with. Really just a simple, perfect transaction

STEPHEN N 
Rating:
5.0

Great customer service!

STEVEN S 
Rating:
5.0

Customer did not leave a comment.

Sung K 
Rating:
5.0

Wonderful service long time business! Highly recommend

PERRY G 
Rating:
5.0

Customer did not leave a comment.

Lisa R 
Rating:
5.0

I’ve renting Uhaul vans from Melsons for decades. I have always had a great experience with them.

MARK S 
Rating:
5.0

Perfect experience! Would do it again if necessary.

ROBERT M 
Rating:
4.0

Customer did not leave a comment.

Marc L 
Rating:
5.0

Customer did not leave a comment.

TEYMOUR D 
Rating:
5.0

The van was new, the process was easy and hassle free. This is why I always use U-Haul. This was the first time I used this location and I was not disappointed.

David S 
Rating:
5.0

Customer did not leave a comment.

MARCIA C 
Rating:
5.0

Wonderful people always very helpful.!

JEANNE D 
Rating:
5.0

Great experience great price great service!

KYLE R 
Rating:
5.0

Customer did not leave a comment.

GARY H 
Rating:
5.0

Prompt courteous service!

THEODORE N 
Rating:
5.0

Customer did not leave a comment.

DANIEL L 
Rating:
5.0

Prompt courteous service!

THEODORE N 
Rating:
5.0

Customer did not leave a comment.

ADALBERTO M 
Rating:
5.0

Excellent service and equipment!!!!! Very friendly & knowledgeable staff!!!!

RUTH M 
Rating:
5.0

Owner took the time to show me all the features of the equipment. Nice guy.

JOHN B 
Rating:
5.0

Customer did not leave a comment.

DAVID P 
Rating:
5.0

Customer did not leave a comment.

MATTHEW G 
Rating:
5.0

Customer did not leave a comment.

scott M 
Rating:
5.0

Best rental experience that I have had. Excellent staff - friendly and helpful.

MARIE K 
Rating:
5.0

Customer did not leave a comment.

STEPHEN B 
Rating:
5.0

Melson's is exceptional!

Bill D 
Rating:
5.0

Everything was perfect and seamless!

Karen M 
Rating:
3.0

nothing was in n out like that

Matthew F 
Rating:
5.0

Customer did not leave a comment.

Joseph D 
Rating:
5.0

Customer did not leave a comment.

Quinn S 
Rating:
5.0

Muy buena atención y muy atentos los compañeros que allí trabajan mucha paciencia con los ispanos como llo qué no dominan aun muy vien el inglés

Carlos A 
Rating:
5.0

Customer did not leave a comment.

Brad B 
Rating:
5.0

Always a pleasure to deal with Melsons.

RANDALL R 
Rating:
5.0

Customer did not leave a comment.

JOE T 
Rating:
5.0

Customer did not leave a comment.

JOSHUA M 
Rating:
5.0

Customer did not leave a comment.

James B 
Rating:
5.0

Customer did not leave a comment.

Gerard C 
Rating:
5.0

GREAT customer service at this location. I was given the keys and a quick tour of the vehicle before I ever put the key in the ignition. Will be renting from here again, probably in the next couple weeks.

David P 
Rating:
5.0

Tie down straps

Gregory G 
Rating:
5.0

Customer did not leave a comment.

Seth B 
Rating:
5.0

Customer did not leave a comment.

JOSHUA M 
Rating:
5.0

Customer did not leave a comment.

Michael S 
Rating:
5.0

I’ve been dealing with Melsons for many years and appreciate their dedication to service, professionalism and the friendliness of this family run business.

RANDALL R 
Rating:
5.0

The gentleman who rented me the truck was extremely helpful, knowledgeable, professional and friendly. It was a great experience! I own a business and occasionally need to rent a vehicle and will continue to go to this location when trucks are available there.

Jessica H 
Rating:
5.0

Customer did not leave a comment.

Mark D 
Rating:
5.0

Customer did not leave a comment.

Eric B 
Rating:
5.0

Customer did not leave a comment.

Klaus B 
Rating:
5.0

Nothing - amazing team of people helped us. Unless you can control “moving in the rain” LOL. We are all good. This rental team is second to none. AMAZING!!! Will definitely rent again. Hopefully there will be some sunshine next time. 😊

Eric h 
Rating:
1.0

Bye smarter

Anthony S 
Rating:
5.0

Very friendly and accommodating

stephen J 
Rating:
5.0

Service is great, with personal attention to each customer. It's my #1 preferred U-Haul location.

Paul W 
Rating:
5.0

Customer did not leave a comment.

James P 
Rating:
5.0

Customer did not leave a comment.

Heather M 
Rating:
5.0

Nothing, the experience was smooth and efficient.

John M 
No reviews have been submitted for this location.
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