Tony and the other employee (didn't get her name) were fantastic, informative, helpful and engaging
Shawn P
Customer Reviews for Melsons Service Center Inc
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Excellent service! Truck was clean and ran excellent
MARK SNo improvements needed Thank You to the Melson's!!!
ROBBIN WHave used Melsons many times over the years. Good people !
VICTOR PI get a bill and am informed that there was a damage to the door. I moved only card board boxes. Not sure how there can be a damage. There is no pictures of before and after. Be aware.
RAGHUVEER Vall seems to be well
JACLYN PVery easy to pick up truck even though location was closed
RAMONA PVery efficient. Trailer was in great shape. Super easy process
kevin OAllways good setvice
BARRY BThe self check in and out site needs to be more clear to understand especially for first time user.
TASHA WMelson is great to work with. I have rented from them dozens of times and find them very efficient and conveniently located.
MARK SGood people operate this place. Always super clean exterior of the property and the owners are nice.
VICTOR PNothing - this location has wonderful customer service fort many years, and the husband-wife team keep all equipment in top-notch condition and could not be more helpful. Hi We have used Melson’s services since we moved to New Hope almost 20 years ago. A neighborhood gem.
MARY BGreat experience!
ROBERT BI ended up at this location because the original location I wanted to pickup from had not done the work to get the truck I needed ready for my rental. While the new place was excellent and I received a credit for the equipment not being ready it still delayed me and added miles and a toll to my rental. If I had more warning I might have picked a different location for pickup.
STEPHEN MGreat staff and customer service !
BRIAN EWith a lot of people moving over the weekend, was sorry you had no Saturday A M hours.
PERRY GGREAT customer service!!
LAUREN FStay the course or make it free.
LAWRENCE BMelson’s in New Hope is one of the friendliest and easiest to use locations I’ve dealt with. Really just a simple, perfect transaction
STEPHEN NGreat customer service!
STEVEN SWonderful service long time business! Highly recommend
PERRY GI’ve renting Uhaul vans from Melsons for decades. I have always had a great experience with them.
MARK SPerfect experience! Would do it again if necessary.
ROBERT MThe van was new, the process was easy and hassle free. This is why I always use U-Haul. This was the first time I used this location and I was not disappointed.
David SWonderful people always very helpful.!
JEANNE DGreat experience great price great service!
KYLE RPrompt courteous service!
THEODORE NPrompt courteous service!
THEODORE NExcellent service and equipment!!!!! Very friendly & knowledgeable staff!!!!
RUTH MOwner took the time to show me all the features of the equipment. Nice guy.
JOHN BBest rental experience that I have had. Excellent staff - friendly and helpful.
MARIE KMelson's is exceptional!
Bill DEverything was perfect and seamless!
Karen Mnothing was in n out like that
Matthew FMuy buena atención y muy atentos los compañeros que allí trabajan mucha paciencia con los ispanos como llo qué no dominan aun muy vien el inglés
Carlos AAlways a pleasure to deal with Melsons.
RANDALL RGREAT customer service at this location. I was given the keys and a quick tour of the vehicle before I ever put the key in the ignition. Will be renting from here again, probably in the next couple weeks.
David PTie down straps
Gregory GI’ve been dealing with Melsons for many years and appreciate their dedication to service, professionalism and the friendliness of this family run business.
RANDALL RThe gentleman who rented me the truck was extremely helpful, knowledgeable, professional and friendly. It was a great experience! I own a business and occasionally need to rent a vehicle and will continue to go to this location when trucks are available there.
Jessica HNothing - amazing team of people helped us. Unless you can control “moving in the rain” LOL. We are all good. This rental team is second to none. AMAZING!!! Will definitely rent again. Hopefully there will be some sunshine next time. 😊
Eric hBye smarter
Anthony SVery friendly and accommodating
stephen JService is great, with personal attention to each customer. It's my #1 preferred U-Haul location.
Paul WNothing, the experience was smooth and efficient.
John MNo improvement needed. Easy check-in and pick-up, truck was right next to the door, good overview of the safe operation of the truck. Truck was clean and well maintained.
Paul WProbably the best UHaul experience I’ve had. Melson’s was very knowledgeable and thorough. Great dealer!
Kevin GNothing! This is a small, family owned, local business of very nice people who know exactly what they’re doing.
Megan PThe equipment is fine, but I would not say it’s well maintained. The brakes are getting old in that truck. The biggest issue is the poorly functioning app. It took an hour and being on the phone with an ill informed rep to complete check in. Furthermore, the advertised price of $20 to rent a truck is complete bullshit. A 90 min project spanning 25 miles round trip cost $100.
Bryun HWas charged a wrong location drop off after trying to show them my receipt to make sure . They said they didn't need it then charged me 177 Dollars when the rental total was $53 for 2 hrs. Called to get it addressed and never heard back. Called customer care and haven't gotten a refund
Ryan MReservation system not good when it changed our location for pick-up with not enough head's up. Any confirmation e-mail we receive should state in the title that the location has changed! Attention!!!!!
Phillip H