Customer Reviews for Melsons Service Center
(U-Haul Neighborhood Dealer)

965 reviews

295 W Bridge St   New Hope, PA 18938
(across from Shppng Center)

(215) 862-5809

Location Hours

  • Mon-Fri: 7 am - 5 pm
  • Sat-Sun: Closed

Services at this Location:

Contact Us

(215) 862-5809

295 W Bridge St
New Hope, PA 18938
(across from Shppng Center)

Services at this Location:

Location Hours

  • Mon-Fri: 7 am - 5 pm
  • Sat-Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

I can't think of a thing besides them driving the van themselves. Very helpful and thorough. Answered any questions clearly and politely. I'd use them again but hope I don't have to move anything else.

cass G. 
Rating:
5.0

Nothing

David P. 
Rating:
5.0

Customer did not leave a comment.

Mark A. 
Rating:
5.0

Customer did not leave a comment.

Thomas H. 
Rating:
5.0

Customer did not leave a comment.

Bert R. 
Rating:
5.0

All good. Used auto-drop off. Very happy with this experience overall and in specific, this location. Thank you!

Cressey B. 
Rating:
5.0

Customer did not leave a comment.

Peter D. 
Rating:
5.0

Customer did not leave a comment.

Johna M. 
Rating:
5.0

Customer did not leave a comment.

William S. 
Rating:
5.0

Customer did not leave a comment.

Dennis F. 
Rating:
5.0

Friendly service and ease of pickup/drop off. Melsons took the time to explain all of the features on my rental and made Sure I had everything I needed for my move. Will definitely return to this location!

James J. 
Rating:
5.0

Customer did not leave a comment.

Bryan S. 
Rating:
5.0

Melsons is always the Best of the Best. When I need to pick up smaller equipment / lawn or landscaping equip etc, that can't safely be transported on my large car trailer, Melsons usually has a few different smaller landscape / motorcycle / utility trailers available. It's nice to know that in addition to driving Jane "crazy" will all of my title work, I can always pop in and see Jim and get the trailer I need to move my landscaping / other equipment. Plus the equipment is in good shape / maintained, so I know I won't have "issues" out on the road. Brian

Brian L. 
Rating:
5.0

All good. Second time I rented this vehicle this year and went back because the first time went so well.

Peter P. 
Rating:
5.0

The Manager was very helpful and made he event comfortable.

RUEKGAUER B. 
Rating:
5.0

The auto transport should have a front wheel system that makes it easier to move around, otherwise it was fine and great with my car transport.

Leo M. 
Rating:
5.0

Melson's is amazing, I was very well taken care of and the ban was clean, easy to drive and a great experience all around!

Blyth S. 
Rating:
5.0

Nothing I can think of. Melsons family run business is very accommodating, professional and an important part of our community.

RANDALL R. 
Rating:
5.0

Customer did not leave a comment.

Alan C. 
Rating:
5.0

Friendly professional overall a good experience! Thanks

Joseph G. 
Rating:
5.0

Customer did not leave a comment.

Alysun P. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey S. 
Rating:
5.0

Honestly, Tony made the hookup process an absolute dream! He was so kind and patient as this was my first time renting a U-Haul. I was a little scared but he explained everything very thoroughly and did an excellent job sending me off! Highly recommend this pickup location!

Kendra R. 
Rating:
5.0

great staff

barry B. 
Rating:
5.0

Customer did not leave a comment.

Chris F. 
Rating:
5.0

Great group

barry B. 
Rating:
5.0

Customer did not leave a comment.

Trustle B. 
Rating:
5.0

Check in was a breeze. Very helpful staff.

John G. 
Rating:
5.0

Jane and Tony we're great

April W. 
Rating:
5.0

Melsons is excellent!

James C. 
Rating:
5.0

Customer did not leave a comment.

EDWARD D. 
Rating:
5.0

Customer did not leave a comment.

Anne M. 
Rating:
5.0

Fantastic service and super nice people. Made it easy. Would highly recommend.

BRIAN I. 
Rating:
5.0

Customer did not leave a comment.

Michael M. 
Rating:
5.0

Customer did not leave a comment.

Joseph K. 
Rating:
4.0

Just be prepared for tight parking availability for when you pick it up. Friendly owners.

Barbara L. 
Rating:
5.0

Customer did not leave a comment.

Adam B. 
Rating:
5.0

Customer did not leave a comment.

Tom S. 
Rating:
5.0

Customer did not leave a comment.

Anthony B. 
Rating:
5.0

Everything was perfect.

christopher N. 
Rating:
5.0

Customer did not leave a comment.

william B. 
Rating:
5.0

Customer did not leave a comment.

Anthony B. 
Rating:
5.0

Melson's is wonderful!!! Thank you!

Natalie N. 
Rating:
5.0

Customer did not leave a comment.

Stephen C. 
Rating:
5.0

Customer did not leave a comment.

Mike E. 
Rating:
5.0

Customer did not leave a comment.

Michael P. 
Rating:
5.0

Easy and professional.

DANIEL D. 
Rating:
5.0

Melson's was so so helpful about what size truck would be best and also what was most available.

HELEN W. 
Rating:
5.0

Customer did not leave a comment.

CRISTINA R. 
Rating:
5.0

They were very nice and explained everything well. Process was quick and easy!

ROBERT B. 
Rating:
5.0

So nice! Saved me a fortune.

JEFFREY C. 
Rating:
5.0

Silky smooth transaction. Perfect vehicle. Recommended!

DAVID R. 
Rating:
4.0

Customer did not leave a comment.

LINDA T. 
Rating:
5.0

Customer did not leave a comment.

STEVEN W. 
Rating:
5.0

Customer did not leave a comment.

DOREEN P. 
Rating:
5.0

Great experience. Very friendly service.

Paul K. 
Rating:
5.0

Everything was great

THOMAS D. 
Rating:
3.0

Parking for a 26 ft truck was difficult.

ARPAD S. 
Rating:
5.0

Customer did not leave a comment.

ROSE A. 
Rating:
5.0

Customer did not leave a comment.

JOSEPH S. 
Rating:
5.0

Customer did not leave a comment.

Elizabeth C. 
Rating:
5.0

Customer did not leave a comment.

kathryn K. 
Rating:
4.0

Customer did not leave a comment.

SHANE M. 
Rating:
5.0

Customer did not leave a comment.

joesph I. 
Rating:
5.0

i don't know whose responsibility this is, but when i turned on the headlights, i lost all dashboard lights. this can be a real problem

THOMAS B. 
Rating:
5.0

Your phone pick up program didn't work. Neither did the phone drop off. I couldn't sign in using my ID and password, so I called and the operator, after 15 min wait, said these were correct. She was very friendly. Upon drop-off, the app got stuck on some old fashioned security check asking, "How many fire hydrants do you see?" Really? I found to whole process frustrating.

Eric V. 
Rating:
5.0

Tony was extremely helpful and professional

JOHN S. 
Rating:
5.0

Customer did not leave a comment.

Gregory T. 
Rating:
5.0

Customer did not leave a comment.

JOSEPH F. 
Rating:
5.0

Great and friendly service

LAWRENCE G. 
Rating:
3.0

Customer did not leave a comment.

Rochelle G. 
Rating:
5.0

Customer did not leave a comment.

CHARLES O. 
Rating:
5.0

Awesome and friendly management. No problems. Thanks

DAVID N. 
Rating:
5.0

Great experience. Super smooth and easy rental. Will use again.

David R. 
Rating:
5.0

Customer did not leave a comment.

DAVID D. 
Rating:
5.0

Customer did not leave a comment.

Vicky W. 
Rating:
5.0

It was a great experience --- Tony at the U-Haul was very helpful.

Lee S. 
Rating:
5.0

Customer did not leave a comment.

Robert Q. 
Rating:
5.0

Customer did not leave a comment.

Edward D. 
Rating:
5.0

Customer did not leave a comment.

JOHN K. 
Rating:
5.0

Joann sold her business near buy so this was a first time customer and they were GREAT. We NEED truck / 15 foot ASAP to finish moving this week ... None around. U-Haul needs to get more trucks into the Bucks County, PA area ... Le Sheppard

EDWARD S. 
Rating:
5.0

Customer did not leave a comment.

JOSHUA B. 
Rating:
5.0

Customer did not leave a comment.

DAVID P. 
Rating:
5.0

No improvement necessary, service was flawless

RANDALL R. 
Rating:
5.0

Always professional, quick and friendly service!

JAMES C. 
Rating:
5.0

Customer did not leave a comment.

JOHN G. 
Rating:
5.0

Customer did not leave a comment.

Lawrence N. 
Rating:
5.0

Both pick up and delivery sites were perfect. Staff explained all of the features of the vehicle prior to leaving, and drop off was seamless. Thank you U-Haul!

DOUGLAS C. 
Rating:
5.0

Nicest people ever

THOMAS D. 
Rating:
5.0

Melson is my first choice for UHaul services. I have used them dozens of times over the years and would highly recommend them to anyone in need of a truck rental.

MARK S. 
Rating:
5.0

Customer did not leave a comment.

William M. 
Rating:
5.0

Fantastic experience.

PAUL K. 
Rating:
5.0

Customer did not leave a comment.

Nancy Z. 
Rating:
5.0

Customer did not leave a comment.

FRED P. 
Rating:
5.0

Melsons is the best!

JANE Y. 
Rating:
5.0

I didn't get the trailer I ordered because it wasn't returned by former customer. I wasn't very happy with the trailer I got because the floor wasn't flat so it was hard to roll heavy things on it

BRIAN S. 
Rating:
5.0

Customer did not leave a comment.

John K. 
Rating:
1.0

Until my issue is resolved my rating stands as followed. I rented a truck from July 12th through the 14th. A Mark Lowe rented a truck from July 14th through July 16th and has gotten citations on the vehicle. For some reason my email entered in for his email and now I'm being harassed by uhaul for a debt that I didn't create.

JOHN-CURTIS P. 
Rating:
5.0

Very helpful and friendly staff. I've rented trucks from Melsons several times and I've always had an excellent experience. I highly recommend Melsons.

KEVIN H. 
Rating:
5.0

The people at this location were very help full and nice.

Chuck S. 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Truck Icon
    Moving Trucks

    We have the largest selection of new trucks!

  • Trailer Icon
    Trailers & Towing

    Our cargo and utility trailers start at $14.95!

Back
To Top