Customer Reviews for Men From Mars
(U-Haul Neighborhood Dealer)

126 reviews

9552 County K   Harshaw, WI 54529

(715) 453-3118

Location Hours

  • Mon-Sun: 9 am - 7 pm

Services at this Location:

Contact Us

(715) 453-3118

9552 County K
Harshaw, WI 54529

Services at this Location:

Location Hours

  • Mon-Sun: 9 am - 7 pm
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Joseph C. 
Rating:
5.0

Customer did not leave a comment.

Berine T. 
Rating:
5.0

The staff was extremely helpful, knowledgeable and friendly. We couldn't have received better care. They ensured we had the safest trip possible. Men from Mars are simply the best.

Larry T. 
Rating:
5.0

Customer did not leave a comment.

Gregory W. 
Rating:
2.0

We had a hard time getting the truck because we were sent to 2 locations. First was closed. Final location in Harsha "Mem from Mars" was excellent.

Candy S. 
Rating:
5.0

Customer did not leave a comment.

SCOTT E. 
Rating:
5.0

Thank goodness the end result was a good one

Frank T. 
Rating:
5.0

Very helpful and friendly, I recommend them for your moving needs.

craig B. 
Rating:
5.0

waiting for me friendly and helpful

Andrew M. 
Rating:
5.0

Customer did not leave a comment.

Leslie S. 
Rating:
5.0

Customer did not leave a comment.

Kurt H. 
Rating:
4.0

This survey does not allow me to share my dissatisfaction with the trailer. The interior dimensions of the 12'x 6' trailer are NOT listed accurately. This made a huge difference to us since we measured and plotted out what would fit where and one or two inches made a huge difference. The problem is that the side bumpers and the ceiling reinforcements are not taken into consideration. If we had known the true inside dimensions, we would not have rented the trailer -- we probably would have rented a larger truck. Now we are forced to make a second trip. Not happy.

Christa M. 
Rating:
5.0

Mike at Men from Mars in Harshaw was great. Very friendly and personable. I am glad that we had a chance to meet. The drop off was very smoorh.

John I. 
Rating:
5.0

Customer did not leave a comment.

Clint M. 
Rating:
5.0

Customer did not leave a comment.

Keith H. 
Rating:
5.0

Customer did not leave a comment.

KEvin B. 
Rating:
5.0

Customer did not leave a comment.

Gregory M. 
Rating:
5.0

Customer did not leave a comment.

John S. 
Rating:
4.0

The online drop off was very convenient for me

Chad P. 
Rating:
5.0

Exceptional help. I'll use them again for sure

Donald K. 
Rating:
4.0

Customer did not leave a comment.

Jim T. 
Rating:
3.0

Customer did not leave a comment.

James T. 
Rating:
5.0

Customer did not leave a comment.

Geoffrey B. 
Rating:
5.0

Customer did not leave a comment.

Robert G. 
Rating:
5.0

Nothing. All good.

Kent L. 
Rating:
5.0

The owner went out of his way to see that I had. 15ft. truck for our moving, as to the 10ft truck which all he had left in smaller trucks. It is service like that, which I greatly appreciate. Thanks again!

Denis Z. 
Rating:
1.0

Most uncomfortable vehicle I have ever driven in

Rich J. 
Rating:
5.0

Customer did not leave a comment.

Donald K. 
Rating:
5.0

Thank you

Mary Jo W. 
Rating:
5.0

Nothing. I was very pleased with the customer service and overall experience with local office.

Denis Z. 
Rating:
5.0

I was very upset to see that I had to drive 15 miles out of my way to drop off the unit. I was 1 mile from my local dealer.

Scott P. 
Rating:
5.0

Customer did not leave a comment.

Daniel R. 
Rating:
5.0

Customer did not leave a comment.

John K. 
Rating:
4.0

Customer did not leave a comment.

Chad C. 
Rating:
2.0

Customer did not leave a comment.

Yvonne P. 
Rating:
5.0

Customer did not leave a comment.

Richard R. 
Rating:
2.0

Children not allowed to take paper out of the printer while I'm trying to get a paper receipt. I had to wait while their child took paper out to draw on. Very rude people

Edward P. 
Rating:
4.0

Customer did not leave a comment.

MARK P. 
Rating:
5.0

Customer did not leave a comment.

KENNETH L. 
Rating:
4.0

Rented a enclosed trailer from this location after renting another one from pukall lumber and hardware which had a locked up wheel which was smoking down the road one block from the store. Thank heaven Men from Mars location keeps their equipment maintained.

David W. 
Rating:
5.0

Nothing, I found the team to be very helpful and personable

Donald C. 
Rating:
5.0

Customer did not leave a comment.

MARK W. 
Rating:
5.0

Customer did not leave a comment.

Daniel H. 
Rating:
5.0

I have zero issues renting a U-Haul from Men From Mars. Great business and fantastic, friendly people. My issue has to do with the app and website. This is the second time, in as many rentals, that when I attempt to complete a return via the app or the website that something went wrong during the transaction. The previous time was for a trailer, where any time I attempted to "share my location" the process would timeout or outright fail. This time, when returning the truck, I was able to navigate through the entire process of returning the truck until I got to the payment screen. I tried paying with the card on file, that failed. I tried re-entering the same card as a new card, that failed. I tried entering an entirely different card, that failed as well. At that point, I gave up and hoped that it will all work out in the morning. Thankfully it did because the folks at Men From Mars took care of it. I have used U-Haul because the process is easy and convenient, most times. However, the past 2 transactions are causing me to rethink my continued use of the products and services. I just want to ensure that I get proper credit for the time of day when I return equipment and that I am paid in full when I use the app or website to complete the return. My only other complaint is related to fuel levels. It is difficult to judge sometimes how much fuel I should be putting into the truck when returning it. This time around I picked the truck up with 7/8 of a tank and ended up returning it 8/8 of a tank because I wanted to ensure that I had enough in there as I would be charged extra for returning it with less fuel. However, it does not appear that any credit is applied when a vehicle is returned with more fuel than I received it with. Given that fuel is more than $3.00/gallon in most places in the US it would only seem fair since I'm already paying per mile to use the truck that some credit could be applied to the rental contract if the vehicle is returned with more fuel than it went out with.

Jeffrey I. 
Rating:
5.0

Nothing

catherine L. 
Rating:
4.0

Customer did not leave a comment.

Carla B. 
Rating:
4.0

Customer did not leave a comment.

Audrey T. 
Rating:
5.0

Uhaul reservation system is glitzy. Took three contacts to get correct reservation. Showed up for one only to find needed trailer on site but only available for in town. In another case, there was untimely communication between on-line reservation systemand local Uhaul dealer.

Linda K. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey I. 
Rating:
5.0

Nothing. Very easy going and easy to work with. Fast service and very knowledgeable about all info I needed before I used the trailer.

KYLE S. 
Rating:
5.0

None! Place is best in vilas/oneida County

Darren L. 
Rating:
5.0

Excellent service, friendly staff

David J. 
Rating:
5.0

Customer did not leave a comment.

JOHN S. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey I. 
Rating:
5.0

Great Service and availability!!!

CRAIG K. 
Rating:
5.0

The owners of this establishment are awesome! Very friendly and helpful! You can tell they care about their customers.

Jeffrey I. 
Rating:
5.0

I don't think there is anything that needs improvement. All the people who work at this location are friendly and helpful. Elizabeth, Mike and Matty are among the best I have ever met while dealing with U-Haul. I would recommend them to everyone. Thanks so much.

ROBERT K. 
Rating:
5.0

Customer did not leave a comment.

Judith S. 
Rating:
5.0

Customer did not leave a comment.

Margaret T. 
Rating:
5.0

My only complaint is that we became very stressed that they were not going to have what we ordered because they never contacted us 2 days before like they said they would. I spent hours trying to call them the day before to verify that they did in fact have the trailer we reserved.

James S. 
Rating:
5.0

No problems and folks at Mars are very helpful and accomodating.

Blain N. 
Rating:
5.0

drop off went smooth. Attendant was prompt and friendly. Gas station is around the corner so you can turn the truck in with a full tank.

Eugene B. 
Rating:
5.0

Customer did not leave a comment.

Haylie C. 
Rating:
3.0

Customer did not leave a comment.

Colleen T. 
Rating:
5.0

Customer did not leave a comment.

TIMOTHY G. 
Rating:
5.0

Customer did not leave a comment.

JENNIFER B. 
Rating:
5.0

Customer did not leave a comment.

James G. 
Rating:
4.0

Customer did not leave a comment.

Adrien K. 
Rating:
5.0

Customer did not leave a comment.

ROBERT V. 
Rating:
5.0

The truck rental experience was great. The Men from Mars during check-out and check-in process was the best I've had while renting from U-Haul as they were very helpful and did an inspection with me during check-out and check-in. Only suggestion I have is to try the A/C before check-out as it was not working properly. Thanks!

Christopher S. 
Rating:
5.0

Men from Mars, Mike and family, were the ONLY good thing about our UHAUL experience. I would not recommend UHAUL rentals to anyone. I solidified my Uhaul reservation two months prior to our across multiple state move as I knew July is prime moving time and I wanted to ASSURE I had a truck and auto transport. I recieve a message on Wednesday night at 7pm (I'm still working) stating they canceled my reservation. I get the message call back, they closed at 7pm. I call the general number and am advised to call back first thing in the morning and speak with the manager Kayla. I call at 720am, they opened at 7am, I am on hold for 15 minutes. I finally get to speak with someone who confirms my reservation was canceled due to no trucks or auto transports. I explain I reserved my items 2 months prior to avoid issues to which the girl responds stating they are canceling people that had set up reservations 4 months in advance, how does that make me feel better? What's the point of a reservation? I explained to her I'm moving Thursday first thing, I have paid movers, and I will be homeless if I do not get a truck and auto transport. She really didn't seem too concerned with my significant anxiety. I stated I wanted to speak with Kayla, the manager, "she's busy". I stated they needed to fix this. She searched their system and stated the best they could do is have me drive 3 hours north to pick up a truck then drive another 2.5 hrs to another area to pick up my auto transport then drive another 1.5 hours back to my apartment. Feeling like I had no choice (we checked other rental businesses with no luck), I asked she set them up. I stated the pick up needed to be immediately considering we were literally driving from one end of the state to another to another. She agreed she would do so. I stated UHAUL should pay for our gas and the uhals gas, "we can't give you money for gas" in a flat response. Shocked that there was no wiggle room on helping us, I demanded they give us extra uhaul miles, "we can do that". Call was ended, we start getting ready for our whole day all state driving experience and I get a uhaul confirmation text stating our pick up times are 430pm and 730pm meaning we would be driving into the late hours and then need to wake up early for the movers to arrive. I call the one location who informed me that they close at 7pm...but my pick up was 730. They advised we get there earlier. I then call the 430 pick up, Men From Mars. I share my anger, anxiety, and disbelief of my move that takes place TOMORROW. Mike, the owner of Men from Mars, was so wonderful. He actually sounded like he cared. He stated he had a full fleet of vehicles and a auto transport available. He stated he wanted to make life easier and felt it ridiculous we had to drive to different sides of the state to get our items when we had a reservation set and was 10 minutes from our home. Mike was friendly and stated he was going to fix this. He canceled the auto transport pick up in the other location and reserved the truck and auto transport for immediate pick up at his business. He asked if we were given a break on cost for the mess, nope, not at all. The call ended, we drove three hours north to pick up our reservation. Mike and family were so great, kind, accommodating, helped set up the truck n trailer, ran through safety checks, joked around here and there. His business is highly recommended thats IF UHAUL stays in business as I shared my experience with many on my social media as I felt it was ridiculous. FOUR other people stated the same thing happened to them! We made it to our new home states away. My husband brings back the uhaul, no one helps him guide the vehicle off the trailer as I was home unpacking. Throughout the many calls to various uhaual centers and customer service I would NOT recommend UHAUL to anyone and I plan to call corporate as I feel there should be compensation for the significant inconveniences.

JESSICA C. 
Rating:
5.0

Customer did not leave a comment.

Nathan H. 
Rating:
5.0

The gentleman was very nice and patient. I had a transfer from a different store so it was more difficult but he was very professional and nice. He made sure that everything was set up for me. If you're anywhere near this area, this is the site to go to!

Hannah B. 
Rating:
5.0

Trying to correct a prior survey that I sent in today. Mike from the company "Men From Mars" was extremely helpful and polite. He couldn't have been a better person to have when a truck goes down. His company took possession of the truck because it had to be towed. I did not mean in any way to mark him or his company below Excellent. My pickup experience was not good, and this truck should not have been in service, but, Mike was wonderful. Please call me if you have questions. (704)682-0963

THOMAS H. 
Rating:
5.0

Customer did not leave a comment.

GABRIEL R. 
Rating:
4.0

Customer did not leave a comment.

CASSIE C. 
Rating:
5.0

Customer did not leave a comment.

John B. 
Rating:
5.0

Nicest family owned dealer I've ever seen

Sharon P. 
Rating:
5.0

Customer did not leave a comment.

JOHN C. 
Rating:
5.0

Customer did not leave a comment.

Donald K. 
Rating:
5.0

No improvement needed! Great customer service!

Jaquelyn E. 
Rating:
4.0

The process to get the information into the system took forever.

Jay F. 
Rating:
5.0

Customer did not leave a comment.

GREGORY E. 
Rating:
4.0

Customer did not leave a comment.

John H. 
Rating:
5.0

Customer did not leave a comment.

Mark R. 
Rating:
5.0

Customer did not leave a comment.

ROBERT W. 
Rating:
5.0

Customer did not leave a comment.

william F. 
Rating:
5.0

they were very friendly and helpful!

Douglas R. 
Rating:
4.0

Customer did not leave a comment.

RICHARD G. 
Rating:
5.0

Customer did not leave a comment.

ROGER S. 
Rating:
5.0

Great people to work with. Large selection of rental options. I'll be back.

blain N. 
Rating:
5.0

Customer did not leave a comment.

Bob R. 
Rating:
4.0

Customer did not leave a comment.

TODD S. 
Rating:
5.0

Beth and her family were welcoming, friendly, helpful, kind, and professional. I could not ask for anything better!

Jacquelyn K. 
Rating:
5.0

Customer did not leave a comment.

Margaret H. 
Rating:
4.0

Very happy with service but could use some additional space for parking and turning around.

Stephen S. 
Rating:
5.0

Customer did not leave a comment.

kurt W. 
Rating:
5.0

Customer did not leave a comment.

jill S. 
Rating:
5.0

Customer did not leave a comment.

DANIEL G. 
Rating:
5.0

Did a great job.

Brendan E. 
No reviews have been submitted for this location.

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