Check out was quick and he was helpful.
Michael E.
Men From Mars
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Rhinelander, WI 54501
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Customer Reviews
- 4.5 Average Customer Rating
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So, when the clerk took me out for the unit it was not in the yard, so she indicated she would change the reservation to a different unit, Not a problem for us, however when she came back, I asked her if I would get a new condition test prompt like I did for the first unit and she said, "No". She said, "She switched the unit, and I was all set to go". We did not have a problem, but if we have to inspect the first unit, which was missing, and do a text reply, then why not the replacement unit? My thought is we were driving a unit with a different plate number, but were to do a damage check on a unit that was not there. Just seemed like a gap in the procedure. Also we had to wait about 20 minutes because of the slow computer.
Gary A.Everything went very smoothly and the equipment was in very good shape. The attendant was extremely helpful and efficient
Robert T.I had no problems with my rental. The trailer I reserved was ready to go, and both the check in and return were handled quickly.
Kevin M.Our pick up process was the most complicated U-haul pick up I've experienced. The original trailer assigned to us was broken and did not have working lights. It was also located way in the back of the property and was not easily accessible. After the complicated process of hooking it up, it was found that the trailer lights weren't working. Luckily, there was a newer trailer available and we were switched to that model. We had to return back to the far end of the property to then hook that trailer up. This whole process took close to an hour for pick up. If we had been on more a time crunch for our U-haul usage, this would have set us back greatly on our timeline. In the future, it would be nice if this U-haul dealer would have tested the trailer prior to our arrival and have it ready in a more accessible location. The customer service was friendly and the attendants were apologetic for our experience, but it was the lack of prior planning and preparation that created our negative experience.
Meghan R.