No problems and folks at Mars are very helpful and accomodating.Blain N.
Customer Reviews for Men From Mars
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
drop off went smooth. Attendant was prompt and friendly. Gas station is around the corner so you can turn the truck in with a full tank.Eugene B.
Customer did not leave a comment.Haylie C.
Customer did not leave a comment.Colleen T.
Customer did not leave a comment.TIMOTHY G.
Customer did not leave a comment.JENNIFER B.
Customer did not leave a comment.James G.
Customer did not leave a comment.Adrien K.
Customer did not leave a comment.ROBERT V.
The truck rental experience was great. The Men from Mars during check-out and check-in process was the best I've had while renting from U-Haul as they were very helpful and did an inspection with me during check-out and check-in. Only suggestion I have is to try the A/C before check-out as it was not working properly. Thanks!Christopher S.
Men from Mars, Mike and family, were the ONLY good thing about our UHAUL experience. I would not recommend UHAUL rentals to anyone. I solidified my Uhaul reservation two months prior to our across multiple state move as I knew July is prime moving time and I wanted to ASSURE I had a truck and auto transport. I recieve a message on Wednesday night at 7pm (I'm still working) stating they canceled my reservation. I get the message call back, they closed at 7pm. I call the general number and am advised to call back first thing in the morning and speak with the manager Kayla. I call at 720am, they opened at 7am, I am on hold for 15 minutes. I finally get to speak with someone who confirms my reservation was canceled due to no trucks or auto transports. I explain I reserved my items 2 months prior to avoid issues to which the girl responds stating they are canceling people that had set up reservations 4 months in advance, how does that make me feel better? What's the point of a reservation? I explained to her I'm moving Thursday first thing, I have paid movers, and I will be homeless if I do not get a truck and auto transport. She really didn't seem too concerned with my significant anxiety. I stated I wanted to speak with Kayla, the manager, "she's busy". I stated they needed to fix this. She searched their system and stated the best they could do is have me drive 3 hours north to pick up a truck then drive another 2.5 hrs to another area to pick up my auto transport then drive another 1.5 hours back to my apartment. Feeling like I had no choice (we checked other rental businesses with no luck), I asked she set them up. I stated the pick up needed to be immediately considering we were literally driving from one end of the state to another to another. She agreed she would do so. I stated UHAUL should pay for our gas and the uhals gas, "we can't give you money for gas" in a flat response. Shocked that there was no wiggle room on helping us, I demanded they give us extra uhaul miles, "we can do that". Call was ended, we start getting ready for our whole day all state driving experience and I get a uhaul confirmation text stating our pick up times are 430pm and 730pm meaning we would be driving into the late hours and then need to wake up early for the movers to arrive. I call the one location who informed me that they close at 7pm...but my pick up was 730. They advised we get there earlier. I then call the 430 pick up, Men From Mars. I share my anger, anxiety, and disbelief of my move that takes place TOMORROW. Mike, the owner of Men from Mars, was so wonderful. He actually sounded like he cared. He stated he had a full fleet of vehicles and a auto transport available. He stated he wanted to make life easier and felt it ridiculous we had to drive to different sides of the state to get our items when we had a reservation set and was 10 minutes from our home. Mike was friendly and stated he was going to fix this. He canceled the auto transport pick up in the other location and reserved the truck and auto transport for immediate pick up at his business. He asked if we were given a break on cost for the mess, nope, not at all. The call ended, we drove three hours north to pick up our reservation. Mike and family were so great, kind, accommodating, helped set up the truck n trailer, ran through safety checks, joked around here and there. His business is highly recommended thats IF UHAUL stays in business as I shared my experience with many on my social media as I felt it was ridiculous. FOUR other people stated the same thing happened to them! We made it to our new home states away. My husband brings back the uhaul, no one helps him guide the vehicle off the trailer as I was home unpacking. Throughout the many calls to various uhaual centers and customer service I would NOT recommend UHAUL to anyone and I plan to call corporate as I feel there should be compensation for the significant inconveniences.JESSICA C.
Customer did not leave a comment.Nathan H.
The gentleman was very nice and patient. I had a transfer from a different store so it was more difficult but he was very professional and nice. He made sure that everything was set up for me. If you're anywhere near this area, this is the site to go to!Hannah B.
Trying to correct a prior survey that I sent in today. Mike from the company "Men From Mars" was extremely helpful and polite. He couldn't have been a better person to have when a truck goes down. His company took possession of the truck because it had to be towed. I did not mean in any way to mark him or his company below Excellent. My pickup experience was not good, and this truck should not have been in service, but, Mike was wonderful. Please call me if you have questions. (704)682-0963THOMAS H.
Customer did not leave a comment.GABRIEL R.
Customer did not leave a comment.CASSIE C.
Customer did not leave a comment.John B.
Nicest family owned dealer I've ever seenSharon P.
Customer did not leave a comment.JOHN C.
Customer did not leave a comment.Donald K.
No improvement needed! Great customer service!Jaquelyn E.
The process to get the information into the system took forever.Jay F.
Customer did not leave a comment.GREGORY E.
Customer did not leave a comment.John H.
Customer did not leave a comment.Mark R.
Customer did not leave a comment.ROBERT W.
Customer did not leave a comment.william F.
they were very friendly and helpful!Douglas R.
Customer did not leave a comment.RICHARD G.
Customer did not leave a comment.ROGER S.
Great people to work with. Large selection of rental options. I'll be back.blain N.
Customer did not leave a comment.Bob R.
Customer did not leave a comment.TODD S.
Beth and her family were welcoming, friendly, helpful, kind, and professional. I could not ask for anything better!Jacquelyn K.
Customer did not leave a comment.Margaret H.
Very happy with service but could use some additional space for parking and turning around.Stephen S.
Customer did not leave a comment.kurt W.
Customer did not leave a comment.jill S.
Customer did not leave a comment.DANIEL G.
Did a great job.Brendan E.
This facility was an amazing experience.They went the extra mile by checking the tire pressure on my tow vehicle and inflating the tires to the proper pressure. They gave me a tour of their facility and I was very impressed. I highly recommend Men From Mars for any U-Haul needsRICHARD R.
Customer did not leave a comment.TODD R.
Men from Mars are friendly people and willing to help.Tommy H.
Customer did not leave a comment.Daniel N.
Great customer service friendly and fastChristopher T.
Customer did not leave a comment.Joseph B.
Customer did not leave a comment.Joseph B.
Customer did not leave a comment.CRAIG R.
Was surprised I was charged for 10.4 miles over a limit on mileage. We used the truck for a one way move and the closest drop off that would take a drop off. Good thing I was able to drop off at this location. Otherwise it would have taken much more than the 10.4 miles to drop off at another location farther away.Mark V.
Very nice and helpfulKOLENA MARIE T.
Customer did not leave a comment.Caleb S.
Customer did not leave a comment.Michael H.
Customer did not leave a comment.Tami S.
Customer did not leave a comment.Radley W.
Customer did not leave a comment.Brian S.
Customer did not leave a comment.CLINT R.
No masks were worn even though it's a state requirement. Also, during checkout other staff kept asking about repairs for other vehicles so the person was distracted the entire time.Steve S.
Men From Mars was an excellent place to drop off to. I will tell everyone that is needing to rent a truck to go there. They are all wonderful people and I look forward to doing business with them in the future.Eric H.
Customer did not leave a comment.RANDOLPH S.
They were really excellent, and I definitely recommend them, and I will definitely go backSTEVE R.
Excellent experience! Would highly recommend this location and U-Haul products in general.Terry F.
you need to improve your internet because it is really slow and because of that it took longer than necessary.Thomas L.
She was very responsible and helpful, making sure everything was correct before I left. Was having some troubles with my truck lights and they assisted getting me up and running making sure all the lights work before I left town.Sawyer S.
They were kind and helpful. I would recommend them and rent from them again.Shari Y.
Nothing. It is a well kept enviroment. People very helpful. Nice friendly.Peter C.
Completly useless idiots telling me they never saw this before, well guess what asshole, I never did either. Plus I got charged for Uhaul equiptment failure.Mark B.