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Karen D
Customer Reviews for Men From Mars
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The rental was very easy going and the employees were very friendly.
April PYou changed pick-up location without providing notice. That started off my day that ended in a mess, thanks to U-Haul
John AIt was very difficult to find a place to park the truck and still not sure it was parked in the appropriate location. No signage at all to indicate where to park.
Jeanette LSuper helpful
Greg GTried to call before dropping off and the phone mailbox was full. Unable to confirm someone would be there.
Lisa KThe last two times we have rented they weren't there at our appointment time. We had to call a number and then wait 20 minutes for them to show up.
Jeremy Veverything went as planned. thanks,
Gary BCheck out was quick and he was helpful.
Michael ESo, when the clerk took me out for the unit it was not in the yard, so she indicated she would change the reservation to a different unit, Not a problem for us, however when she came back, I asked her if I would get a new condition test prompt like I did for the first unit and she said, "No". She said, "She switched the unit, and I was all set to go". We did not have a problem, but if we have to inspect the first unit, which was missing, and do a text reply, then why not the replacement unit? My thought is we were driving a unit with a different plate number, but were to do a damage check on a unit that was not there. Just seemed like a gap in the procedure. Also we had to wait about 20 minutes because of the slow computer.
Gary AEverything went very smoothly and the equipment was in very good shape. The attendant was extremely helpful and efficient
Robert TI had no problems with my rental. The trailer I reserved was ready to go, and both the check in and return were handled quickly.
Kevin MOur pick up process was the most complicated U-haul pick up I've experienced. The original trailer assigned to us was broken and did not have working lights. It was also located way in the back of the property and was not easily accessible. After the complicated process of hooking it up, it was found that the trailer lights weren't working. Luckily, there was a newer trailer available and we were switched to that model. We had to return back to the far end of the property to then hook that trailer up. This whole process took close to an hour for pick up. If we had been on more a time crunch for our U-haul usage, this would have set us back greatly on our timeline. In the future, it would be nice if this U-haul dealer would have tested the trailer prior to our arrival and have it ready in a more accessible location. The customer service was friendly and the attendants were apologetic for our experience, but it was the lack of prior planning and preparation that created our negative experience.
Meghan RNothing it’s great
chuck lPICKED UP LATE DUE TO MANAGER OPENING LATE AND WAS HOPING TO PULL A DOLLY BUT WAS OUT OF STOCK. AFTER RENTING THE CAR HAULER AND PULLING I WAS GLAD FOR THE CHANGE AS IT PULLED VERY EASY AND WAS VERY EASY TO USE. I WOULD RECOMMEND IT OVER A DOLLY.
Ronald RWonderful family and equipment was in perfect condition
nicholas gMore inventory, particularly, pickup trucks.
Lawrence CMore specific instructions on where to park upon rental return after hours
Terrence AVery nice lady!
MELISSA GNo one was present when I dropped off the trailer.
Jack SVery easy to rent and be on my way. Super-helpful and friendly staff. I've rented twice and will rent there again if needed.
Scott BVery friendly people at this location.
Michael EI had great service
John SWe received exceptional service. Pick-up and drop off were totally smooth. I’d absolutely recommend Men From Mars and when we need to rent again we will be back.
Frederic HThe owner, a lady was so cordial and accommodating. The facility is very accessible and they have access to anything you need.
Jim WCheck equipment before rental.
laura gI don't know her name, but she couldn't have been more friendly or accommodating. Other U-Haul locations are closer, but I might prefer to use this location for future rentals because of the customer service provided.
Frank LWeren’t overly concerned out the cab being so bouncy. Did remind me that I was driving a big vehicle. I have driven them before but was concern by how hard it shook.
Amy PThe staff was extremely helpful, knowledgeable and friendly. We couldn’t have received better care. They ensured we had the safest trip possible. Men from Mars are simply the best.
Larry TWe had a hard time getting the truck because we were sent to 2 locations. First was closed. Final location in Harsha "Mem from Mars" was excellent.
Candy SThank goodness the end result was a good one
Frank TVery helpful and friendly, I recommend them for your moving needs.
craig bwaiting for me friendly and helpful
Andrew MThis survey does not allow me to share my dissatisfaction with the trailer. The interior dimensions of the 12'x 6' trailer are NOT listed accurately. This made a huge difference to us since we measured and plotted out what would fit where and one or two inches made a huge difference. The problem is that the side bumpers and the ceiling reinforcements are not taken into consideration. If we had known the true inside dimensions, we would not have rented the trailer -- we probably would have rented a larger truck. Now we are forced to make a second trip. Not happy.
Christa MMike at Men from Mars in Harshaw was great. Very friendly and personable. I am glad that we had a chance to meet. The drop off was very smoorh.
John IThe online drop off was very convenient for me
Chad PExceptional help. I’ll use them again for sure
Donald KNothing. All good.
Kent LThe owner went out of his way to see that I had. 15ft. truck for our moving, as to the 10ft truck which all he had left in smaller trucks. It is service like that, which I greatly appreciate. Thanks again!
Denis ZMost uncomfortable vehicle I have ever driven in
Rich JThank you
Mary JNothing. I was very pleased with the customer service and overall experience with local office.
Denis ZI was very upset to see that I had to drive 15 miles out of my way to drop off the unit. I was 1 mile from my local dealer.
Scott PChildren not allowed to take paper out of the printer while I'm trying to get a paper receipt. I had to wait while their child took paper out to draw on. Very rude people
Edward P