Customer Reviews for Mendenhalls Garage
(U-Haul Neighborhood Dealer)

894 reviews

2963 Telegraph Rd   Elkton, MD 21921

(410) 392-4701

Hours

  • Mon-Fri: 7:30 am - 6 pm
  • Sat: 7:30 am - 3 pm
  • Sun: Closed

Services at this Location:

Contact Us

(410) 392-4701

2963 Telegraph Rd
Elkton, MD 21921

Services at this Location:

Hours

  • Mon-Fri: 7:30 am - 6 pm
  • Sat: 7:30 am - 3 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

There isn't much to improve on. I always had quick professional service. The people are very friendly and helpful.

ANGEL O. 
Rating:
5.0

Customer did not leave a comment.

WALTER F. 
Rating:
2.0

Our uhaul leaked and ruined many of our items.

KAYLEE M. 
Rating:
4.0

Customer did not leave a comment.

Charles L. 
Rating:
5.0

Top notch service. Keep up the good work!

JOSEPH M. 
Rating:
5.0

Customer did not leave a comment.

ANGEL O. 
Rating:
5.0

Customer did not leave a comment.

Roy C. 
Rating:
5.0

This will be my go to for any future rentals. very friendly and helpful. 100% will recommend if asked.

Christopher K. 
Rating:
5.0

I rented a truck in the north east md location. Received a call two days before my move that the truck i had reserved would not be available. I asked for the $50 guarantee since the location, equipment, truck, guarantee were not met. They said we can find you another truck somewhere else. The whole idea of the guarantee is to have what I need where I need it. Not ten miles away costing me $30 extra between gas and $1 per mile just to pick it up and return it. Honor your guarantee. Simple as that.

John P. 
Rating:
5.0

Customer did not leave a comment.

ROBERT D. 
Rating:
3.0

Customer did not leave a comment.

CHRISTENE A. 
Rating:
4.0

Customer did not leave a comment.

MICHAEL P. 
Rating:
5.0

Customer did not leave a comment.

Anthony A. 
Rating:
5.0

Customer did not leave a comment.

Don K. 
Rating:
5.0

Very Friendly to work with and everything was in good shape. Will use them again in the future!

STEVE H. 
Rating:
5.0

All went smooth. No issues.

Thomas K. 
Rating:
5.0

Customer did not leave a comment.

DAVID J. 
Rating:
4.0

Customer did not leave a comment.

MICHAEL D. 
Rating:
1.0

had to travel 26 miles out of my way to pick this truck up, totally unacceptable, got charged for 20 more miles over due to this outrageous travel, there were several u haul locations in our more immediate area that had 26 foot trucks ,why were we sent out of our way to do this, i will tell you why, more money for u haul for extra miles,not happy

JIM E. 
Rating:
5.0

I have rented u-haul equipment from Mendenhalls garage on numerous times. The units have always been clean of debris and or any items that may be from a previous renter or from servicing the u haul trailer itself. The u-haul it equipment is very sturdy and dependable. As any other time that I would rate a U haul piece of equipment, it was always cleaned of any debris from the previous job. I have come to expect this every time that I rent a piece of equipment from U-Haul it at Mendenhalls Garage, that may not sound like much but I am no pushover, I have come to expect this level of quality From U Haul it at Mendenhalls garage and they also require this level of products from the U-Haul Fleet of equipment!! I would recommend any of the UHaul equipment that is under the Mendenhaul's control!!

GLEN S. 
Rating:
5.0

Customer did not leave a comment.

STEVEN H. 
Rating:
5.0

Customer did not leave a comment.

CAROL M. 
Rating:
5.0

the 5x9 utility trailer is not 5x9 ft on the inside. It's more like 4'10'' x 8' 10''. Ask me why this matters.

daniel S. 
Rating:
5.0

Customer did not leave a comment.

james C. 
Rating:
5.0

Nothing from my perspective....They were prompt, quick, and responsive at pickup and drop off.

Donald R. 
Rating:
5.0

Received excellent service and the gentleman was very helpful. Great service!

Sylvester N. 
Rating:
5.0

Customer did not leave a comment.

Dyrol P. 
Rating:
5.0

Keep up the good work.

Donald C. 
Rating:
5.0

This is the very best location for all your Uhaul rentals. They are always great folks to work with and always go the extra mile to make sure you have the best service possible.

Scott B. 
Rating:
5.0

friendly and helpful

PAUL A. 
Rating:
5.0

Customer did not leave a comment.

David O. 
Rating:
5.0

Customer did not leave a comment.

DAVID B. 
Rating:
5.0

Would like a closer location to me that have theses types of trailers

Jose B. 
Rating:
5.0

Customer did not leave a comment.

Shannon M. 
Rating:
4.0

Mendenhall's is always been good to me and making sure my needs are meet. Great customer service.

Luis M. 
Rating:
5.0

N/a

KELLY P. 
Rating:
4.0

The availability of equipment in the Aberdeen area has be completely lacking for almost two years. I attempted rent a trailer 18 months ago and received $50 because my rental wasn't at the location in Perryville Maryland. This rental I had to travel an hour away to pickup and drop off as there once again was nothing available with in the Aberdeen area. I understand people rent stuff, but there should be some type of equal distribution of rental equipment. The location I rented from was very friendly and met my needs.

Jamie S. 
Rating:
5.0

Please call 443-406-5400 it was not a good experience

David G. 
Rating:
5.0

Customer did not leave a comment.

NICHOLAS U. 
Rating:
5.0

Nothing.

Joseph M. 
Rating:
5.0

The service was exceptional. No improvement needed.

Gerard W. 
Rating:
3.0

My original location for pick up was North East Md. My reservation was moved 2 times By U Haul finally landing in a completely different town and on the entire opposite side of the county. I AM NOT HAPPY. this cause excessive unnecessary mileage to me. I will NEVER book in advance again and will look elsewhere in the future. You will be my very last resort.

Meloney W. 
Rating:
5.0

Customer did not leave a comment.

Arthur F. 
Rating:
5.0

The service through Mendenhalls Garage was outstanding. Thank you! Best, Eddie Washington

eddie W. 
Rating:
5.0

Customer did not leave a comment.

JERRY W. 
Rating:
5.0

Customer did not leave a comment.

William H. 
Rating:
1.0

HAVE THE ACTUAL VAN THAT WAS RESERVED READY AND AVAILABLE WHEN THE RESERVATION WAS FOR.

Jazmin P. 
Rating:
4.0

Don't attempt to charge a person 700$ to drop off a uhaul at another location.

Amy T. 
Rating:
5.0

Customer did not leave a comment.

Paul J. 
Rating:
5.0

Very helpful and thorough even though they were extremely busy at time of pick up

Matthew Y. 
Rating:
5.0

Customer did not leave a comment.

TOM M. 
Rating:
4.0

Customer did not leave a comment.

William J. 
Rating:
5.0

The Mendenhall family is always friendly and flexible in their renting U-hauls. They have helped us out each time! Will only rent from them!

Doug V. 
Rating:
5.0

Excellent service!

brian C. 
Rating:
5.0

Very friendly, low key. definitely recommend.

MICHAEL G. 
Rating:
5.0

Great place to rent and even get work done on your vehicle or trailer

Kenneth K. 
Rating:
5.0

The guys there were great. My key for the hitch lock broke off in the lock and the mechanics there were extremely helpful to get it out. I ended up reserving the wrong trailer and need a different one. They reversed the order and I got the trailer I need. The people there were awesome they really helped me out 10/10 recommend this shop

Dietrich Y. 
Rating:
5.0

Customer did not leave a comment.

MCKENNA D. 
Rating:
5.0

Trailer was clean and ready when I arrived. Jay guided me in, then hooked up all connections/checked lights, and I was on my way.

dennis C. 
Rating:
4.0

Customer did not leave a comment.

TYSON B. 
Rating:
4.0

The distance was a little farther than where we made the reservation for initially but was accessible. The owners/staff of the location were pleasant and the equipment was ready to go when we arrived. The trailer we had was somewhat aged, but certainly usable and we had no problems during use.

Dane H. 
Rating:
4.0

Customer did not leave a comment.

JAMES L. 
Rating:
5.0

Customer did not leave a comment.

DAN M. 
Rating:
5.0

This is a family run business and all of the great attributes of such a business are present here. Jay and his wife were pleasant, cheerful and helpful. Would definitely recommend this operation.

TOM Z. 
Rating:
5.0

Customer did not leave a comment.

Bonnie R. 
Rating:
5.0

Such a great experience. Will return to Mendenhall's Garage for all my UHaul needs! The husband and wife team went ABOVE and beyond to help us during our move!

ALEXA A. 
Rating:
4.0

Customer did not leave a comment.

GREGORY M. 
Rating:
4.0

Customer did not leave a comment.

MICHAEL C. 
Rating:
5.0

Customer did not leave a comment.

ROBERT B. 
Rating:
5.0

Great service!!

John T. 
Rating:
4.0

Customer did not leave a comment.

Robert C. 
Rating:
5.0

Great people walked me through the whole process It was the first time I had ever rented a truck

Allen L. 
Rating:
5.0

Service was awesome and they worked with us for scheduling!

LORI G. 
Rating:
3.0

Paperwork was not in order and pick up took 30 minutes

henry S. 
Rating:
5.0

Wonderful people in a beautiful location. Organized, helpful and friendly. Experience could not have been better.

Wendy R. 
Rating:
4.0

Customer did not leave a comment.

Annette W. 
Rating:
5.0

Other than offering free use of rental equipment. I can not think of anything that would improve my experience.

Clay A. 
Rating:
5.0

Very friendly and helpful. Thank you!

GARY D. 
Rating:
5.0

Customer did not leave a comment.

Thomas S. 
Rating:
5.0

Customer did not leave a comment.

Ronald P. 
Rating:
5.0

Customer did not leave a comment.

CURTIS M. 
Rating:
5.0

The owners and staff were very pleasant and helpful, I was "loaned " a attachment for signaling "which I did remember to return, lol this tool was invaluable. They both attached and

Monte G. 
Rating:
4.0

Customer did not leave a comment.

David M. 
Rating:
5.0

Everything worked out perfectly, clean trailer, well maintained. Trailer was larger than what I planned on but it towed without an issue. The added size always helps in a move. If I had to do it again I'd request the 6x12.

WARREN B. 
Rating:
5.0

The inside bumper strips were falling off. Did the job. Nice people. I've rented there before.

Melvin N. 
Rating:
5.0

Customer did not leave a comment.

Terrelle B. 
Rating:
5.0

Customer did not leave a comment.

Terrelle B. 
Rating:
3.0

Customer did not leave a comment.

ron B. 
Rating:
5.0

The two store owners were friendly and efficient. Great Experience.

Joseph U. 
Rating:
5.0

Customer did not leave a comment.

Luis M. 
Rating:
1.0

The vehicle was excellent and served my purpose perfectly However it was absolutely pouring down raining, I was never given an opportunity to do a walk around of the vehicle or take before and after pictures like the self registration allows for, When the contract was signed they handed me keys and aid here you go, They have a front lot, a side lot, then another lot around a corner behind a house facing an adjacent road (Great for marketing and exposure, however they had no Idea where my truck was. I had to walk in the rain and look for the truck and ..you guessed it it was in the other lot after I checked the first three, had to walk through a mini flood to get there. So to recap, the vehicle was nice, it was clean, served my purpose, the customer service by not helping me during a really nasty storm left a bad taste in my mouth Thanks Brian Kilgore 443-466-9560

BRIAN K. 
Rating:
5.0

Jay, the owner, was fantastic. He is super skillful, wonderful customer care, explained exactly what I needed for my receiver on Subaru Outback. Did all the hookup, checked lights and brakes. A really terrific experience. Can't recommend him too highly.

miranda L. 
Rating:
5.0

Mendenhalls Garage was great! Easy pick-up and drop-off. I felt very safe as they hooked up the trailer and made sure it was done properly. Thank you!

matthew M. 
Rating:
4.0

Customer did not leave a comment.

LAURIE C. 
Rating:
5.0

Customer did not leave a comment.

Jeremy T. 
Rating:
5.0

Good experience and will use again.

KELLY N. 
Rating:
5.0

Easy and helpful, I'll rent from them again definitely.

David L. 
Rating:
5.0

Very nice people to do business with!!

Kevin P. 
Rating:
5.0

Nothing. Very smooth transaction. Good folks there.

MILTON J. 
Rating:
5.0

As always, the Mendenhalls provide excellent customer service.

Beverly P. 
No reviews have been submitted for this location.

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