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Susan S
Customer Reviews for Merchants Auto Group
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
We had a mobile pickup scheduled for 8 am. When we got to the location to pick up the truck there was a vehicle blocking the exit for the 26' truck to be taken out. We then couldn't get the truck out until someone got there to move the pickup truck at 10:30. The location opened at 10.
Mikayla GI rented a dual axel trailer. The tires in the front axel were inflated to about 80 lbs. (max 65 lbs per the tire) and the tires in the second axel were inflated below 20 lbs. The trailer jack does not work at all. It slowly falls down while driving and you cannot crank it back up. I had to slowly lift it back into place. Because of this I had to lift the neck of trailer on and off my hitch.
JEREMY HNice if the pick up location was closer
RUSS JHave the trailer tongue blocked off the ground so I can back the ball under the coupler.
DONALD ACustomer service at this location was not very good.
STEVEN K