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NATHAN F
Customer Reviews for Meridian Express LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Excellent Customer Service. The staff was super friendly and made everything so simple and explained everything very clearly. Smiling faces is hard to find these days so thank you!!
KATHERINE KThis was the best U-Haul experience I have had. The employees were friendly, helpful and knowledgeable.
TONYA WWas a great place the representative was very polite and knowledgeable and helpful.i would use this site always .
TERESA SThe stor
CAROLYN FSuper excellent customer service.
JUN HThe staff was amazing!
John DStaff was great at this location.
MARK RThe truck's check engine light came on, and it was hard to shift from drive, to reverse, to park. Other than that, the experience was great.
James SCustomer service was wonderful , service was fast and elegant
DENEYA BPaul and Leely(sp) were very friendly and helped the experience to go very smoothly.
Sara POnly available to drop off at this location and there’s no drop box. I had to cut my move an hour short cause of this. Worst uhaul experience I’ve ever had
CAMERON NWe were referred to this location from a different site whose truck I refused to use because it was unsafe in my opinion. When we came here they followed the correct procedures to check out the rental; The Van was clean, safe and the equipment they gave away at the previous location was available at this one. The check-in was clear, concise, and they walked us through everything. They made sure the vehicle was safe. Had a dolly and blankets we could rent. And walked us through the vehicles features and the way it worked. I am so grateful that this location had the van and the people there were amazing to work with.
DETTA SOn site bathroom is always locked (have fun with that one) and rates went through the roof! They get you in at a reasonable rate, then increase it on you without warning. I was paying $335 a month for a 10×10 unit that was originally $135 when I moved in three years ago. Absolutely ridiculous. Very happy to be out!
Christian RSee above comments. Charged me for miles!!!! Wtf.
MICHELLE HFix your equipment
Leisa SPaul was the only one that would help me when U hauls system was down at all the other locations. If I could give him 10 stars I would. Thank you for the best customer service!!!
joann sCustomer service is always with a smile. Never a dull moment. Everything is explained to you. Great atmosphere work environment.
SHEENA KI have rented here over the years and have always received great service. Linley provided exceptional service, was friendly and informative and made the process easy and quick.
ANGELA SPaul, the old guy and Miss L. Were so helpful. I appreciate them so much and the time that we had an emergency in our family had to go up the mountain to pick up our son and his girlfriend and they made the process of getting the hall trailer so easy. Truly appreciate both of them
JOHN MThe “old guy” and lady who served me were fantastic!!!
MICHAEL SThis isn't for the location in general but for U-haul. I had a reservation for a specific van at a specific location. I needed to finish moving some big furniture items from one apartment to another in the same complex. I chose the location that was one block from my place. They confirmed the reservation Friday the 7th. Three hours before I was scheduled to pick up the van, they called telling me it wasn't available at the location we agreed upon and that I would have to go to a location about 5 miles from my house. Due to the short notice, it was impossible to make other plans and couldn't cancel my reservation. I had to walk the 5 miles to get to the location and 5 miles back when I dropped it off. This added extra cost to my rental in the form of an extra fee for each mile that I drove as well as the extra cost of gas I had to replace. I went from expecting a $30 charge to having to pay $56 and some change. Thinking of doing a chargeback on my credit card due to this service. Or at least a partial one. Changing reservations on customers last minute is unacceptable.
CHRISTOPHER HThe old guy really helped me out!
JOSEPH SOutstanding employee’s!
KENNETH GGreat experience. Made my move much easier.
BENJAMIN NI always go to this location and always will, they're better than the rest!
TYLER HThe staff was excellent and worked efficiently together to assist customers as well as myself in a timely manner and keep the flow moving.
FRANK Lgreat costumer service! shout out to paul
kylee fStaff communication was terrible at both pickup and drop-off. They made assumptions rather than asking questions, they did not communicate clearly with each other or myself, their processing of the drop-off was inefficient. The parking lot is small and inconvenient when towing a trailer (even a small one). Received a text at pickup telling me to take pictures of the trailer using the link provided in order to ensure not responsible for any existing damage. The link would not connect to my camera and when I mentioned it to the staff they just acted dumbfounded and provided no assistance. The trailer called for a 1.5 to 2” hitch ball, but rattled really really terribly when towing with my 2” hitch ball. I reserved the trailer online at a specific location, then got a call the day before telling me the trailer was not at that location and that they moved the reservation to another location (miles away and at a much less convenient location traffic wise) even though the website showed the trailer available at the original location when setting the reservation. Overall, not really a great experience, but the trailer served its purpose. If I ever rent another trailer/truck…it will not be from this same location.
CHRISTY SVery polite and always available
SHEENA KHaving to go to office twice to rent trailer waste of time no place to park
ARTHUR JEveryone was nice and fast
RHONDA JGreat customer service
ANGELA SIt was a great experience with great customer service.
JOSHUA FFantastic customer service with the young woman who helped us out with our rental.
Christopher OI was in and out of the location and got the truck very quickly. One of the few locations that has pick-ups in my area
JASON SThe older gentleman that’s there is great! Keep that guy he know his stuff!
CHRISTOPHER BThe staff was super friendly! I scheduled to reserve it for 4 hours and they extended it until the next morning for no extra charge as they closed close to when the drop off time would be. I’m super happy with the experience and visit.
FRANCINE CThe man who worked there called himself “the old guy”. He was extremely helpful and courteous.
AARON GThank you Paul, very helpful and friendly!
SYNEVA SOld Man Paul was great, super easy to work with and super friendly!
TIMOTHY TLinley was super helpful with the process of info when it came to renting the truck. Very polite and precise.
ASHLEY TVery good customer service people
GARY JAwesome customer service!
Julie MVery friendly staff, and quick service!
ANDRE HStaff was very friendly and helpful
DEREK DThe tie down straps needed lubricated
GARY GFriendly,knowledgeable, and fast service
William WThe two people helping at the front desk were very nice and helpful!!
EMILY CGreat help and service!!
Gregory CVehicle was clean inside, but not outside. Customer service was GOOD.
Rubiel HLily and “ The Old Guy “ as he says were great and I’ve rented 3 trucks in the last 2.5 weeks lol. Keep up the great work!
AMBER M