Everything was great. We returned the trailer 2 days early and was not charged for the additional two days that we thought we were going to need it. Didn't need to request the credit, it was automatically applied to our card. Very grateful. Bruce and Mary Howell are great people to work with.Michelle C.
Customer Reviews for Mesick Storage Space
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.DAVE C.
Gas mileage 15 ft truck cost 25$ to go 14 miles. Truck wouldn't shift right but got me to where I needed to be over all will use again just wish the rates were better.Justin R.
I strongly feel that the couple who run the uhaul rental are not qualified to to the work Uhaul requires. Mary tried to enter my info into the computer several times, kept entering it wrong then deleted it. Bruce then tried and finally got it. He then sent Mary out to help me hook up the trailer, she was clueless. She was confused and had to send out the guy Bruce to look at it. I really didn't feel secure. I drove slowly to the gas station down the street and had a guy look at it. All in all it took over an hour to rent the trailer, which Bruce had supposedly typed in my info the night before to reserve it, and was pretty much done. .. But it all had to be redone. Please look into this matter! I would not recommend this location at all!Jolyn U.
The windshield washers were not working until half way through the trip. I stopped to put washer fluid in the tank and realized it was almost full. I kept pushing the button and working with the wipers until fluid started to come out of the drivers side. Later in the day the fluid started to come out of the passengers side.Chuck D.
Direct them to a different location! It will save them time, money, and a headache!Cody P.
Customer did not leave a comment.Ernest M.
Was a nice location and experienceDale P.
MOVING VAN WAS FULL OF SAND IN THE CAB AND DIRTY. TRAILER WAS COVERED IN MUD RATCHET STRAPS WERE JAMMED FULL OF SAND AND MUDJohn J.
NO PROBLEM --NOTHING NEEDEDJAMES V.
Provide an area where the trailer can be dropped but we don't have to check it in. Maybe give a receipt that has to be turned into a drop box when the trailer is returned? Hake did amazing at working through my missing uhaul trailer. Was pleasant the entire time and handled the issue professionally. Kudos!Morgan B.
Customer did not leave a comment.Josh C.
Customer did not leave a comment.DEBBIE U.
Customer did not leave a comment.Wayne S.
Bruce is very knowledgeable of uhaul equipment took his time to make sure my towing experience was successful four stars thanks againBRUCE H.
The Uhaul computer system used at this location was not working properly, so it took longer to book my reservation in person. Owners were good to work with. Will rent from them again.Suzanne B.
Loved the great service.Gary C.
Customer did not leave a comment.Suzanne B.
Customer did not leave a comment.Emily E.
Customer did not leave a comment.JOHN R.
Customer did not leave a comment.Heather S.
We had 2 trailers both 6 x 12 and the one we had for 2 days had a roller door that the cable jumped off the roller a couple times caused me a bit of hassle. the other is the newer one with the doors that open. very nice.WILLIAM B.
Nothing because it's perfect the hospitality, kindness, and willingness to go the extra mile for the costumer very well pleased with this locationJaime R.
No recommendations other than keep up the quality of equipment from year to year as you have been!PAUL W.
Customer did not leave a comment.Jordan D.
Was late as they where sleeping. Did not give 50 dollars for being late as they said it was due to the mobile app. However, we couldn't get the key as their was no key box and the guy was sleeping even though it was business hours. Had to clean off vehicle of snow and drive was barely plowed.Anthony C.
I was stuck in the snow for 6 hours until the tires were changed. Not Happy! The dealer was polite and I don't think it was his fault .KRISTINA H.
Customer did not leave a comment.Robert H.
Mary is very helpful ??Ken T.
Customer did not leave a comment.WAYNE B.
Customer did not leave a comment.Ned B.
Good selection! Own very helpful and accommodating for late night drop off.Shannon S.
The person in the office kept us there for almost 2 hours trying to give us our rental that we had reserved online! She had no idea how to figure out the computer and seemed very confused by the whole process!! Will never use again !!!Michele F.
mesick was where we were sent when our scheduled location Kalkaska didn't have the car hauler I was confirmed to pick up. Kalkaska didn't get the reservation from corporate scheduling. I lost 3 hours and plenty of gas to go to a different location to pick it up. Kalkaska and mesick staff were very helpful. Next time I will call before driving 4 hours to pick up a vehicle that isn't there. wasted a whole day.CYNTHIA H.
Customer did not leave a comment.michael H.
Trouble/anxiety getting 26 ft truck. Wanted me to take a 15 ft truck. I had to plead for the bigger truck. Reservation made one month in advance, and then told, no 26 ft truck available. I did get the 26 ft truck but two days of anxiety. Place of pick-up, computer problems, long check-out.JEANETTE W.
Customer did not leave a comment.Rod W.
Staff was very busyLee K.
Customer did not leave a comment.Tony B.
In the past a Friday night, weekend rental was not due back until Monday a.m. with NO additional charge beyond a 2-day rental (Saturday, Sunday.) I was disappointed to learn this is no longer true and I was required to pay for an additional day after returning the rental BEFORE midnight Sunday with a picture to prove it, On Monday, when I showed up to pay the bill, U Haul added a $40 charge for an extra day! I had the trailer for an extra six and one half hours. I paid it, but will be investigating a different rental agency the next time I need a trailer. U Haul used to be customer-oriented. The current policies reflect a desire to gouge. Too bad.Thomas S.
U haul computers couldn't find my reservation when returning trailer. Required a couple of phone calls to get everything straightened out. This small office was trying their best to get me taken care of on a Sunday morning. I thought all was already figured and paid, so couldn't figure out the problem in finding the contract.William A.
The people were very nice and very helpful!! Would recommend them.Linda B.
This place is confusing. I pulled into where it says office. It's not the office. The hotel check in is actually where you go to pick up a trailer. When I called to ask where I go the lady was very rude about having to give directions. Well then make it easier for people to find!! Pam didn't know what she was doing. I've been a U-Haul user for a long time and I've never seen anyone do it like that. Also, she didn't help hook anything up. That tongue was heavy!! Luckily while I was giving myself a hernia my gf helped back it under. She's never drove my truck before and definitely never backed under a trailer before. Sketchy. When I brought it back the lady was there again and took FOREVER to check me out. I'm used to dropping contract in box and leaving but she insisted that she needed to check it out. Then I called again to rent again and she was again very rude on the phone. I told her I needed one right away and she said â€œI can have one available at 8amâ€. Ugh, that doesn't help me when I'm needing one ASAP. Lol. Probably never going there again or recommending to anyone. I rent a lot especially now that I have a 4 wheeler but I won't be from there from now on.BRian P.
Customer did not leave a comment.james C.
Customer did not leave a comment.Todd B.
Customer did not leave a comment.Tom D.
Can't adjust rear view mirrors on truckDon H.
Customer did not leave a comment.Deborah P.
Very nice people to deal withJAMES C.
The man who checked us in needs computer classes. It took a long time to check in. Also, the truck drove TERRIBLY!!!Mary P.
The place where I rented the U-haul was great, the people were nice and helpful. However, the company itself leaves something to be desired. I reserved a truck to pick up in my hometown to be utilized locally. On the morning I was to pick up the truck I received call from the company informing me they're were no trucks available in my hometown and the closes available truck was in a town 20 miles away. When I questioned why I was allowed to book a truck that was not available, I was told by the lady on the phone that it was my fault because I had booked it there night before. I mentioned the mileage, she offered me 20 cents off per mile, bringing the mileage cost down to 79 cents per mile. Because I had movers scheduled I took the truck. I wanted to leave the truck in my hometown to cut down in mileage as well as saving me time. I was told that I had to take the truck back to where i picked it up or I would get charged $249. I had a total of 61 miles on the truck when I returned it. 44 of those miles was travel to pick up and drop off the truck. This deal cost me an additional $30. I will look at other rental companies if I need to use moving services again.Berneita C.
Would recommend UHAUL to anyone. We noticed during our travel to Az. That UHAUL vehicles on the road out numbered your rivals by 5 to 1. We are pleased.Cynthia B. | Overall Experience
Customer did not leave a comment.WAYNE H.
Extremely nice people. Clean truck. Our first experience with uhaul and it will not be our last. Thank you so much.Beverly H.
FRICKING ANSWER YOUR FING PHONES!!!lucy A.
All was great.James O.
Customer did not leave a comment.Charity M.
Pick-up was fast and easy. The attendant went over the trailer with me and hooked everything up.Steven G.
Great experience. Nice people that are friendly and easy to deal with.Frank A.
Very convenientjennifer S.
Everyone was friendly and helpful I would absolutely go to this location again. This was the best experience with U-Haul I have ever had.. thank you so much!Lisa V.
Customer did not leave a comment.bob H.
Customer did not leave a comment.Les B.
Customer did not leave a comment.William N.
Customer did not leave a comment.Alexander O.
Customer did not leave a comment.Sandra R.
Customer did not leave a comment.Lynda D.
real friendly and knowledgeable.Bryan K.
Customer did not leave a comment.Kyle R.
Very friendlySTEVEN S.
Customer did not leave a comment.MIKE L.
Customer did not leave a comment.DON S.
Customer did not leave a comment.DIANA C.
Customer did not leave a comment.Brandon R.
Customer did not leave a comment.James D G.
Customer did not leave a comment.Lynda D.
Customer did not leave a comment.James G.
The gentleman that helped me was very friendly and helpful.BONNIE S.
The people that run this place are nice. Definitely a mom and pop operation, but that is fine. They were helpful and courteous.patrick R.
Ty for a smooth transaction. Everything went well and they are very professionalJOHN D.
Desk staff was nice to mention possibility of requesting extra miles for one way rentals but was nevertheless required to charge for extra miles. Didn't have anyone on hand to help with unloading the car from Dolly and wasn't entirely sure how to do it (she is an older lady). She tried however which I appreciated.Hartmut A.
Customer did not leave a comment.Randy P.
Customer did not leave a comment.James D G.
Customer did not leave a comment.Tim C.
PrePayment andJanel J.
Customer did not leave a comment.Wayne B.
Excellent customer service. They hooked up the insert and ball for me when I had forgotten them in another state. Went above and beyondkaryl K.
Customer did not leave a comment.Craig D.
When you receive a truck back that obviously was through hell and back with hundreds of X's indicating damage... don't acuse me of damaging the truck on my uneventful 2.5 hr trip to your destinationTimothy A.
Customer did not leave a comment.Lola H.
I had to drive out of my way to pickup this truck. I was supposed to pickup the truck in cadillac mi. The truck I got was larger than what I needed. I made my reservation well in advance to have the proper truck at the proper location. When I dropped the truck off in lansing the attendant was very rude and argued with me over the amount of fuel in the truck.Paul S.
Customer did not leave a comment.robert B.
i reserved the same trailer i brought them and they said they would hold it because it was a W model , got a call two days before pickup and was told it was rented out and i would have to go elsewhere to get one, this is unprofessional and UNACCEPTABLE, this will be copied and pasted to twitter, facebook and everywhere else i can think of BAD FOR BUSINESSRobert H.
The employee at this location was great. My experience with uhaul overall was quite stressful. I originally scheduled a truck to pick up at a Cadillac site. I was called one day prior to my move to say there was no truck available in the size needed and was offered a much smaller truck. When i declined, i was sent to the Mesick site, comp'd a bigger truck and extra mileage. The issue became schedule as i had to travel out of my way and could not get the truck until late morning rather than first thing. I would suggest not allowing the reservation to go through if a truck in the correct size and location is not available OR calling the person with more notice (not less than 24 hours prior to moving a household).Jennifer H.
The operator was helpful and easy to work with. I would go to him again if needed.Peter E.
Customer did not leave a comment.george S.
Customer did not leave a comment.BONNIE S.
Very professional !WALTER R.
This location was VERY helpful! The associates were friendly and helped me "get on the road" in a very timely manner. The Cadillac, MI location on Boon Rd was very helpful as well. I stopped there first and the young lady at the counter took her time to help me find the nearest truck available as we did not make a reservation, and they only had a van available at the time. Thank you so much!AMANDA H.