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MITCHELL R
Customer Reviews for Metric Collision
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Service
CEDRIC PQuick,easy and very good service, agent was very nice and friendly
LAQUANDA FVery helpful and the truck was in great condition. Pick up/drop off was quick and painless!
REED PGreat customer service and a very resourceful person. When needed this location will always be my go to.
ZARIAH JWe rented a truck for a weekend move. Saturday thru Monday. We had the truck loaded and had just left the neighborhood, when I received a text asking when we would be returning it, that U Haul was hoping to help other families at the drop off location. I completely understand wanting to turn the truck around and rent it out again. I mean who doesn't understand trying to make a profit? But seriously, within 20 minutes of finishing loading it, asking when it will be returned. It came across as rude. Do better U Haul, do better. From a loyal customer, who has been using your company for over 30 years.
JOSEPH RThis was the BEDT location so far. The guy was very nice and through. He also had ALL of the equipment that I needed.
KATHERINE BIt was cluttered since it seems we all came in at the same time. But the gentleman was polite & kept everyone informed at each step. The gentleman was helpful & awesome personality.
SARA AGreat service!
SHAMEKA DNothing
walter jGreat service, friendly courteous and helpful
Graeme Tmy experience with this location is nothing but amazing. walked in to request and find out about pricing walked out with a key that same day.
EDDIE KThe Manager was excellent
Robert RFriendly people. The place itself looks a bit rough but never had a problem here.
John WFast and easy
Christopher WThe man who rented us the U-Haul was amazing. He was very nice and friendly. Unfortunately on the other hand, the woman was an absolute horror to work with. She came in with the absolute worst attitude and screamed her head off at any and everyone. It was honestly scary, and if i didn’t desperately need my U-Haul at that exact time, i would’ve walked out and never looked back. It was awful.
Lindsey gAmazing customer service! They were so sweet !
Zaakiyah MThis was not the scheduled place for pick up. I was scheduled to pick up at 4437 Bloomfield Rd ste C, Macon Ga. They did not have the requested 10' truck. Called them at pick up time and got voice mail. I called uhaul in Warner Robbins and they are the ones who hooked me up with the Mercer University Dr location. I would not recommend the Bloomfield location to anyone!
Robert HCraig and Sarah were great!
ALI GThe customer service team there is phenomenal! Most Uhaul locations are good, but I plan to use this team exclusively when ever I can moving forward.
errine wAbsolutely superb, a standard of excellency!
kathy gNothing to improve I just wanted to say how helpful they were! I forgot an item on the truck and they saved it for me until I was able to get back to pick it up also
Carly WGreat customer service. Good energy. Very excellent patient
Eric WGreg and his wife were amazing.
Brittany HWe had good trip with U-Haul and price was reasonable.
Marian PThe staff at this location is very friendly.
HERNANDO GI really wish I had gotten the name of the gentleman who helped me get the trailer who was working on that day. I would love for him to be given acknowledgment that he is an awesome asset to location in the company. He was working with a lot of people at one time and gracious and so helpful and helping me with the trailer.
christyanne gNothing
marquesha hThe location looked very old and run down. The man that was assisting me was nice. I would recommend updating the location to make it look more professional.
DeniseandErvin SN/A
Tristan SI'm a loyal customer with uhaul. I reserved a van but to my wife and I experience, we waited 30 minutes after pick-up time and the reserved van was still not there. The mercer university location asked if I would wait and I did, but to no avail. Still no van so I opted to accept a small truck. With that being said, the return time was 2 hours less than contracted, but I still get a call from the main office stating that I didn't return the unwanted truck. This location is really unprofessional and garbage. My advice....don't use this location......HORRIBLE!
Estee T.
Patrick JThis place is awesome. Great equipment and customer service.
Roshanda PThe owner / operators were nice and professional. Guided though all steps of process with no issues. Service was excellent.
MICHAEL BMaybe a little renovation.
Emanuel CMy experience at this location was outstanding. Greg was attentive and responsive throughout the entire rental process. I extended my rental several times and he called me daily and made the process extremely smooth. Very professional!!! 5 Star Service!!!
April CGet more tall vans
RONALD BAlways have a great experience with them
natasha jN/A
Lenroy GEverything was perfect, the manager is the best her name is Sarah, every business needs a Sarah running there business she was amazing!!!!
Patricia CStaff is courteous, accommodating, and professional.
Frank DEverything was good. No improvements needed
Steve JThanks!
Gyanae CThis location always have the equipment ready and waiting for me whenever I need it,location is very convenient for pickup and return of the equipment
PAUL FGreat customer service. Though they were extremely busy they took their time to get through our reservation. Though truck was 6 years old, it was extremely clean. Napoleon was fantastic to speak with when I called for the reservation.
Joe RGreat Customer Service!
terry mThe lock on the back door was bad, didn't wor.
randy cJust not like all other uhual they make things seem worst then wat it is bout a truck that barely move
Angelica WEverything was great! No improvements needed! Great customer service!!
Melinese CVery professional, and kind.
Akeylah HSeriously they are the best in my area!! Very personable and they know me by name. I rent from them often and I wouldn’t go anywhere else
Brianna VMr Napoleon, is one of the most kindest, thoughtful and very professional person I had the pleasure of him assisting me in my rental! I would most gladly recommend metric collision to anyone! I'm a very happy satisfied customer!
Judith GAlways and good experience when ever I rent a truck from this location keep up the good work !!
lashonda hExcellent
BRUNO AGreat customer service
carla eGreat location, great prices, and great customer service.
Thomas GBless them..
STACEY W