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Cheryl L
Customer Reviews for Metric Collision
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The location appears to be a one-man operation. There isn't adequate seating for those who have to wait.
CYNTHIA SAlways great customer service
KIMBERLY Wwonderful customer service - great overall experience
MAR'NIAYA MExcellent and polite
CRAIG SNothing you good
WALTER JLove him he a great man
YOSHANDA BN/A
Octavia GHe was good to his people I love him
LATRICE BExcellent experience! Nothing needs to be improved!
MARY GStaff very professional and very quick process.
LATOYA GEverything was excellent the representative was very nice, helpful and greeted us with a smile very knowledgeable about the equipment
NEIA TMetric Collision is the ONLY place I prefer to rent UHauls from. The owner is the kindest person and always goes above and beyond for us!!
Brianna VThis is now my permanent store! I love this location!
CANDACE MMr. Napoleon was a joy to work with! I had issues picking up my reservation before hours. He was able to walk me through and service me through the process. I will definitely utilize him again!
KEYUNDA ONapoleon is a pleasure to deal with !
PEYTON JThe customer service at this location was great but lacking adequate parking.
Sarah NThe location is run down and poorly maintain. The man was very friendly and provided good customer service. However, the physical location was not good. The trucks were old and were not ideal especially for a long distance move (12+ hours). No cruise control, poor shocks on the truck, and no ability to connect to Bluetooth.
Tyler OCustomer service was beyond measure. Thanks!!
JAMES HJust giving me a refund for charging me over $200 for roadside assistance due to the key locked inside the truck
PEDRIX SMy receipt said I received a refund of $10 but I never received that money when I dropped the truck off I helped the shop owner push a lady car out the way that was broken down at the entrance so we never discussed a refund of any kind I gave him his uhaul keys and he said I was good to go
Katrina LNothing
GREGORY ROwner is a standup guys. Very helpful.
ZACHARY SEnsure networking system is able to receive high traffic. Had it not finally started working properly Penske would have gotten our business. Mr. Nicodemus was extremely knowledgeable and efficient!!!
CHADASHAH Ykeep the good work up,
OLA WGotta get those dollies back in all the trucks. Really needed. But the value and easy rental processing was well worth it.
Ravena SThe customer service at the Mercer location is superior. I will always recommend it as a first call to any potential customer.
STEVEN VThe business inside/outside looks terrible, old cars in parking lot. The inside is very junky, no organization needs a professional cleaning, the building is old needs to be renovated to a modern business.
VASQUEZ HNapoleon was amazing as always, very accommodating, and professional!
lashone sMr. Napoleon has GREAT Customer Service because of Him I would Recommend this location to anyone. Thanks
DAPHNE CCustomer Service was the best.
MARCUS CThe gentleman that helped us was very kind and attentive. I would recommend this location.
ROY RGreat customer service thank you
PAUL KExcellent service all the time. This is the best professional service that I have received from anyone in over 5 years.
MARTHA HExcellent coustomer service
MACHELLE Cvery friendly and courteous
JAMES TQuick and easy process with pick up and return. Van was incredibly clean and very well maintained. Very friendly people, large selection of U-Haul vehicles/trailers, I will definitely rent from here again.
KIMBERLY HGreat friendly service.
PAUL KBetter customer service. Being prepared..The representative there tried to tell me I could not pick the truck up because he didn't have his personal phone to check me out. After demanding a number to call someone. I was able to call someone and they checked me out over the phone. Took me an hour to pickup after making reservations. Poor customer service.
DEMETRICE MGreat service, very professional, and caring.
MARTHA HDon't go to any other U Haul! The owner of this shop goes above and beyond to help you. He is the best!
MICHELLE SHaven’t recieved my deposit!!!!
EARL SThe gentleman who runs this location was a sweetie pie! He made sure I was taken care of and told me at least 3 times it was a pleasure to meet me! I will only use his location if I need a u-haul in the future!
Emily AAwesome customer service
ASIA EThe owner that was there was very nice and helpful even though he had people stressed from moving he handled everyone very nice and tried to the best of his ability to help with all of the customers needs. He was great. I will refer anyone looking to move to go to his location
BOBBIE WI received great service.
CARLandjataurius DGreat location
ANQUANETTA RService
CEDRIC PQuick,easy and very good service, agent was very nice and friendly
LAQUANDA FVery helpful and the truck was in great condition. Pick up/drop off was quick and painless!
REED P