Customer Reviews for Metric Collision
(U-Haul Neighborhood Dealer)

1,429 reviews

2055 Mercer University Dr   Macon, GA 31204

(478) 745-3659

Location Hours

  • Mon-Fri: 10 am - 5 pm
  • Sat: 10 am - 1 pm
  • Sun: Closed
Special Operating Hours
  • 5/29/2022 - 5/30/2022: Closed

Services at this Location:

Contact Us

(478) 745-3659

2055 Mercer University Dr
Macon, GA 31204

Services at this Location:

Location Hours

  • Mon-Fri: 10 am - 5 pm
  • Sat: 10 am - 1 pm
  • Sun: Closed
Special Operating Hours
  • 5/29/2022 - 5/30/2022: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Always doing good job.

JULIUS A. 
Rating:
5.0

great customer service

QUERONI H. 
Rating:
5.0

This is the best location to rent Uhauls in Macon. I have rented from here a couple of times & the customer service is A1!!! Never have any issues with gettin the size truck I need or any additional equipment needed for a move. I highly recommend!!!

Lamesa C. 
Rating:
3.0

Very polite and friendly gentleman, would definately come back because of his service but the location is very run down and a lot of junk cars make it hard to get in and out of the lot.

Scott J. 
Rating:
5.0

Excellence customer service

JANICE L. 
Rating:
5.0

Customer did not leave a comment.

Ashley A. 
Rating:
5.0

He is always there when I need a truck. He is very courteous and mannersble.He always gives me his best.I want to say thank you for your service. Because when ever I call on him he is always,s there.

sherleathea J. 
Rating:
5.0

Customer did not leave a comment.

CENISE F. 
Rating:
5.0

Nothing. Everything was OUTSTANDING. Napoleon is GREAT!!!! Definitely will be using this particular location again.

Valerie B. 
Rating:
3.0

The rent price isn't bad but I can't see myself renting a u-haul again just because the price per mile killed my wallet in a matter of hours. I don't even have money to feed my kids now thanks to that.

gavin A. 
Rating:
5.0

professional service my visit was very good I will use uhaul again

shirley M. 
Rating:
5.0

Napolian the manager of 32yrs was very helpful & Friendly and took care of us quickly!! We will rent from Him again to return to Lake Wylie SC IN THE FUTURE IN ABOUT 6 mons.

Michael W. 
Rating:
5.0

Customer did not leave a comment.

Isom E. 
Rating:
5.0

Customer did not leave a comment.

SHIRLEY G. 
Rating:
3.0

I had to take a shot of the odometer far too many times for it to upload totally unacceptable.

Stephanie N. 
Rating:
5.0

Extremely nice guy. Would go back in a heartbeat.

Charles M. 
Rating:
5.0

Customer did not leave a comment.

MS. S. 
Rating:
2.0

The place to return the truck was small and hard to get into to park. The representative was out for lunch and the gate was locked up. I only found out because of two other sets of customers walking around outside. I had to go online and find out what I needed to do to return the truck when someone was not there. This was a little nerve racking because you are responsible for the truck and things could happen to it after you already drop it off.

Rob J. 
Rating:
1.0

Returned during nonbusiness hours. No room to turn around so had to back in off very busy street. High risk for collision with passing vehicles while backing in to narrow site. I am good backer but I was challenged. Average person would not have been able to do it.

Perry W. 
Rating:
5.0

Customer did not leave a comment.

Robin C. 
Rating:
5.0

Customer did not leave a comment.

Kierra L. 
Rating:
5.0

Online app booking and check in is slow at best, not working at all some of the time. This needs to be upgraded. Right now it takes longer than a manual transaction. If the intent is to move the business, you have to spend the money on the infrastructure

robert H. 
Rating:
5.0

Customer did not leave a comment.

shayla I. 
Rating:
5.0

I love renting Uhaulll thank you

tierra W. 
Rating:
5.0

Customer did not leave a comment.

JOSLYN D. 
Rating:
5.0

I left my personal dolley in the bk of the uhaul I'll be to pick it up on tomorrow .Natasha Hall I returned the truck on Sat &3:30 .478-952-6223

natadha H. 
Rating:
1.0

Customer did not leave a comment.

Tachovia K. 
Rating:
2.0

While the owner was incredibly nice. He was 2 hours late and the lot was closed. We called Gray Highway store who tracked him down and gave us the time to meet him as well as called the 1-800# . He explained he had car trouble to someone else and told us his daughter was in labor as well. There were 5 customers including us waiting originally 1 return and 4 customers pick up. The lot and that's what it is is very run down. The trucks are in good condition and maintained. The manager is a very kind and accommodating gentleman and apologized profusely. Wr would have not returned to this location x there were no other trucks w any company w/I 25 mi for our dates and destination. It all worked out for us

Peggy B. 
Rating:
4.0

Customer did not leave a comment.

Philip S. 
Rating:
5.0

Customer did not leave a comment.

antoine D. 
Rating:
5.0

Customer did not leave a comment.

JACQUELINE M. 
Rating:
1.0

Set up everything online for a one way rental. When picking up trailer the operator changed it to a one way rental for no reason, even after reading off what I had set up and paid for online. Uhaul Customer service called after I left to tell me this. They then proceeded to tell me I could not drop off where I had set up online AND PAID FOR. Hour plus on 2 phone calls, several conflicting texts and I had to return the trailer almost 2 hours from where I had originally scheduled.

Robert F. 
Rating:
5.0

Customer did not leave a comment.

HENRY C. 
Rating:
5.0

Very Friendly service and we will certainly be back when needed.

eva G. 
Rating:
2.0

The wait time was extremely long with hardly anywhere to park safely. The truck was clean with no smell so that was a plus. We were able to do what we needed though.

Isaiah C. 
Rating:
5.0

Thank you so much

quardulin D. 
Rating:
5.0

Customer did not leave a comment.

Melvin J. 
Rating:
5.0

Customer did not leave a comment.

Alana J. 
Rating:
5.0

Everything was perfect 👍🏾 Napoleon had the truck ready as promised, is very professional, personable & friendly. It was truly my pleasure to do business with him once again.

LINDA C. 
Rating:
5.0

Very nice from start to finish I didn't have to wait long at all

MELISSA B. 
Rating:
5.0

Excellent customer service

JANICE L. 
Rating:
5.0

Customer did not leave a comment.

Charles B. 
Rating:
5.0

Customer did not leave a comment.

SHANANNA G. 
Rating:
4.0

Customer did not leave a comment.

ANTHONY B. 
Rating:
5.0

Customer did not leave a comment.

Nell O. 
Rating:
5.0

Return the truck to the specified location and checked in using the online return and submitted requested pictures, As it was during operating hours I just return the key to the office and the gentleman asked me a few questions if everything was good, and was on my way in minutes, very good experience

KENNETH B. 
Rating:
5.0

I only rent from this location. The representative here is extremely kind and helpful.

APOLLONIA G. 
Rating:
5.0

To make sure that the vehicle is road worthy before renting it to costumers. Because I had a problem with another location with a vehicle it was horrible.

celia M. 
Rating:
5.0

Nothing.

Dwayne A. 
Rating:
5.0

Customer did not leave a comment.

MARK B. 
Rating:
5.0

Customer did not leave a comment.

Tracie R. 
Rating:
5.0

Customer did not leave a comment.

TRAVENA H. 
Rating:
5.0

Customer did not leave a comment.

Keisha K. 
Rating:
5.0

Customer did not leave a comment.

KIM S. 
Rating:
2.0

One employee, line of 12 people out the door, equipment was half cleaned and rusty. Only clicked agree to the contract because I was in a hurry and we had to wait for 45 minutes for the worker to check out two trucks

Nicholas R. 
Rating:
5.0

Customer did not leave a comment.

SHANE J. 
Rating:
5.0

Mr. Napoleon was very friendly & professional during the entire process. When I arrived he was prepared & got me in my truck in under 15minutes. I will definitely recommend this location.

LAMESA C. 
Rating:
2.0

Customer did not leave a comment.

RIDGE P. 
Rating:
5.0

Customer did not leave a comment.

Nikiki H. 
Rating:
3.0

Customer did not leave a comment.

Rikeyna B. 
Rating:
5.0

No matter what Always polite and mannerable. Always helps you however he can. Every time I move that's where I Always go best customer service l could ever ask for.

SHERLEATHEA J. 
Rating:
5.0

Customer did not leave a comment.

harley F. 
Rating:
5.0

Customer did not leave a comment.

NICHOLAS W. 
Rating:
2.0

Make sure everything is working properly, as well as a tuneup.

GLENDA B. 
Rating:
5.0

Customer did not leave a comment.

BYRON W. 
Rating:
2.0

.

Ashauna J. 
Rating:
5.0

Customer did not leave a comment.

TINA H. 
Rating:
5.0

The professionalism of the dealer was over the top ... super trooper!!

JACQUELINE S. 
Rating:
5.0

Nothing everything was Good❗️❗️❗️

LATRICE B. 
Rating:
5.0

I had a great experience

JOSHUA A. 
Rating:
5.0

I absolutely love this place!! Always great customer service and he goes over n beyond everytime!!

Charlie W. 
Rating:
4.0

The customer serviceman was very nice, however, he needs more help for faster service.

DAVID H. 
Rating:
5.0

Customer did not leave a comment.

KENNETH F. 
Rating:
5.0

Customer did not leave a comment.

VALAYA H. 
Rating:
5.0

He was very prompt and very helpful. I would recommend anyone to Metric Collision

LISA J. 
Rating:
4.0

the truck consumes a lot of gasoline. the windshields do not work for the truck

JOSE M. 
Rating:
5.0

Customer did not leave a comment.

Brandon D. 
Rating:
5.0

Nothing

MIGUEL V. 
Rating:
5.0

Customer did not leave a comment.

CLIFFORD C. 
Rating:
3.0

Customer did not leave a comment.

Demetria B. 
Rating:
5.0

Customer did not leave a comment.

THOMASENA G. 
Rating:
5.0

Great job done by Napoleon.

JULIUS A. 
Rating:
3.0

The site was run down and basically a junk yard. The person I dealt with was Napoleon and he was fantastic. He was friendly, professional and very helpful. He was a pleasure to work with. I had a good experience and would use him again. The site just needs some cleanup.

ANTHONY B. 
Rating:
5.0

Customer did not leave a comment.

NORMAN D. 
Rating:
5.0

No improvements needed

Ronald D. 
Rating:
5.0

THIS HAS ALWAYS BEEN MY U-HAUL PROVIDER. I LOVE THIS LOCATION MR. NAPOLEAN HAS ALWAYS BEEN SO NICE. :-)

THOMASENA G. 
Rating:
5.0

The retailer does an excellent job. He is people friendly and helpful.

LAQUITTA C. 
Rating:
5.0

A++ service and management

ANDREW C. 
Rating:
3.0

Mr. Danielly was extremely nice and had great customer service skills. He deserves a nice clean professional office, a comfortable and safe office. NO reflection on him but the location is a dump. I expected more from the U-Haul brand. Again Mr. Danielly was informative, very helpful and extremely knowledgeable.

SHARON M. 
Rating:
5.0

Great customer service

LASHONDA D. 
Rating:
5.0

Excellent helpful service, will always use this location for my future moving needs👍👍

ANDREW C. 
Rating:
5.0

Customer did not leave a comment.

Ronnie M. 
Rating:
5.0

Excellent Customer Service!!!!!!

TERRILYN W. 
Rating:
4.0

The gentlemen (who was by himself) that checked us out was extremely nice and apologetic. He had some difficulty getting his internet up and running and we were supposed to pick up the truck at 10. It was 10:40 before we left, but again, he was VERY nice and it ended up not being a problem for us. Would do business with him again. This was at Metro Collision in Macon, GA. Thank you.

Jonathan W. 
Rating:
5.0

Give them the same great customer service that I received.

anthony J. 
Rating:
5.0

Everything was great

Daphillip B. 
Rating:
5.0

Customer did not leave a comment.

LAURICIA D. 
Rating:
5.0

Customer did not leave a comment.

ADAM S. 
Rating:
5.0

Napoleon, The manager was very kind and very very helpful. Although we went through a few difficulties in the beginning due to website issues, he was very patient and working with us the entire time until things were situated. He was very friendly and definitely very welcoming I would recommend this area to anyone.

MARVIN F. 
Rating:
5.0

None

SYKITHA A. 
No reviews have been submitted for this location.

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