Customer Reviews for Metro Auto Mart
(U-Haul Neighborhood Dealer)

Rating:

5.0

NOTHING Everyone was very pleasant & professional. Great facility.

Rating:

3.0

Not make it so difficult to rent when the location is closed. It took over 45 minutes to get verified while we waited in the parking lot. For u haul support to get with us. Would not recommend this process to a friend.

Rating:

5.0

The customer service and location were the best. The only problem was the app. Since it updated, it doesn't read your license.

Rating:

2.0

Add what ever accessories that was charged and paid for I didn’t get the dolly and paid for it

Rating:

4.0

This location was uses because the first location didn't have a trailer on arrival. The McDonough Moving and storage Uhaul center, not only did not have my guaranteed rental, they changed the reservation without consent to mask their own error. Please see my reservation history as the McDonough location changed the reservation to Stockbridge to make it appear as though it was my request when it was not...........

Rating:

5.0

It was all good and easy to get the rental and return it too.. Would use again.

Rating:

5.0

WOW - could not be a better place to get your Uhaul !!!

Rating:

5.0

No issues at pickup location. Customer service was excellent.

Rating:

2.0

Clean mud off of the cargo van’s floor. Correct your business signage so that there is no confusion with the business next door. Provide better lighting for equipment parking area so after hours returns (at night) are not conducted in the dark.

Rating:

5.0

These guys are great ! (well gal) - I really enjoy renting from this location !!

Rating:

5.0

I rented the truck with my phone. Very pleased with this location. Truck ready to go and good cell service to make the UHaul app (prone to not working in medium to poor cell coverage areas) went well.

Rating:

5.0

This U-Haul location is very professional and always greets you with a smile

Rating:

1.0

Have every one on the same page sells representative was very rude and disrespectful and uncaring had my 2 week old baby in the hot heat because they couldn't wait 5mins for me to run to the Wells Fargo it really made me upset over all this was I very poor experience being my 1st time U-Haul I don't think I'll ever be using this company again

Rating:

3.0

Trailer had slow leak in tires had to keep fulling tire up every 2hrs with weight on Trailer

Rating:

5.0

Always a clean and ready truck. I usually rent from my phone but when I needed help - these folks are friendly, caring, and can solve problems !

Rating:

5.0

Happy with everything.

Rating:

5.0

Always excellent customer service. This was my 3rd time doing business at this location, and it has always been excellent!

Rating:

3.0

I had ordered a dolly and there was no dopey on pick up so I need my 7 bucks back

Rating:

4.0

Metro Auto Mart made the U-Haul rental experience easy. We were able to get the vehicle that we needed for our move. The Agents were courteous and professional, we would definitely do business with them again, and recommend them to family and friends.

Rating:

5.0

Excellent and friendly customer service!

Rating:

5.0

great customer service

Rating:

1.0

Attendant was rude and unknowledgeable of the prices and requested i paid more than what was on the site. Trailer was parked in an awkward spot on the lot that was difficult to get out. No one helped to attach the trailer. She was rude .

Rating:

5.0

The attendant was very nice and knowledgeable about UHaul. It was an easy and pleasant experience, on a really rough day.

Rating:

5.0

Lady was super nice

Rating:

3.0

Thanks it could have been better. I miss understood the day I had 2 bring the truck back.

Rating:

5.0

Very cool people’s for they quick and kind service. Thanks

Rating:

4.0

Everything & Everyone was great

Rating:

5.0

Friendly and helpful staff.

Rating:

5.0

Very friendly

Rating:

5.0

Nice folks with a good parking area for dropping off equipment.

Rating:

5.0

The 5x8 trailer was the right tool for the job. The folks at Metro Motors we’re outstanding. They were friendly, efficient and thoughtful. They made this process so easy so when I need to rent again I will return to them.

Rating:

4.0

Rented a 6 foot wide trailer. Well, the gate opening is less than 6 foot. It would be nice to know because it made my job a lot harder due to sizing of gate

Rating:

5.0

The back had a lot of mud really dirty overall everything else was great

Rating:

1.0

Brian was rude as hell. A complete asshole!

Rating:

5.0

The female security was extra nice. She made sure everything was in order upon renting and returning.

Rating:

3.0

Thank goodness we checked the oil in the truck before we drove it. Almost no oil! We had to ask them to put 2 quarts in. Truck drove terrible. The lady checking us in didn't know how to load the app to my phone. She blamed it on my phone. It turned out to be her app. We drove 52 miles. We put $20 gas in before we returned it. Next day they charged my debit card almost $40 more for gas. Does it cost $60 to drive 52 miles? I won't go there again.

Rating:

5.0

excellent service, friendly staff.

Rating:

2.0

The employees just pointed to the trailer and offered no help.

Rating:

5.0

I really like this location. I picked up after hours and felt safe at night as they are located right on a major road and I could see police officers filling up across the street. Truck has always been available, clean, and ready to go ! Thanks guys !!!

Rating:

3.0

The lights on the trailer didn’t work and I had to drive to nc at night with my newborn and I was terrified… I reached out several times to no avail.

Rating:

4.0

Found it challenging to drop off after hours due to the website being down and they were closed. So maybe having a secondary local location for drop off in case the website goes down

Rating:

5.0

The trailer was clean but the brakes were awful. I have rented these auto transports many times and I have never had one with brakes this bad. Extremely jerky with no load on the trailer.

Rating:

1.0

Overcharged! I Would NEVER Recommend This Place To Anyone.

Rating:

5.0

great help....

Rating:

5.0

I don't have any suggestions, but this is the third U-Haul location I have used, and this was the most efficient and friendliest one yet.

Rating:

1.0

Initial meet and pick up was great. After drop off the next day getting accused of steeling a trailer when the issue was lack of inventory control was very unpleasant.

Rating:

5.0

only issue i had, was there seemed to be something with the electronics that was staying " on", as if you had a light on, or door ajar, as it would beep continuously, with no key in the ignition. appeared on 2nd day, didnt notify Uhaul, as they were closed before i could report it. it was appearing to run the battery down very very slowly... process at this location, was easy/painless and very friendly, absolutely recommend them.