The lady that helped my husband and I was so fantastic she was so helpful so patient overall the bestRenee D.
Customer Reviews for Metro Floor Machines Inc
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I was very pleased with the ease of renting the truck and being able to return it after hours. Very good service.Carolyn S.
Customer did not leave a comment.Benjamin W.
Customer did not leave a comment.Jeffrey P.
Customer did not leave a comment.Kayla A.
Great location to pick up from.Gary B.
Friendly, professional service.DAVID W.
I believe it's a husband and wife that run this operation and they were very helpful to me not knowing that I was under a tremendous amount of stress. They made a difficult situation tolerable and we're both very kind and helpful. I would definitely use this facility again. They are a great team.valerie P.
It's not always easy to check , however I rented a truck 26 ft, which I got as it was dropped off, the important numbers were exchanged an off I went, the previous customer didn't clean out the back all that great, I always leave better than I found it , be careful not to be taken advantage ofJohn R.
Customer did not leave a comment.Roberto B.
Very good customer service! I recommend anyone looking for a u-haul to visit this location first.Roderick H.
Customer did not leave a comment.DAVID W.
THANK YOU CERY MUCH.Gabriel A.
Customer did not leave a comment.WILLIE B.
Be familiar with Texas and Tarrant County Mask Rules.Pedro R.
Easy drop off. Very convenient!JASMINE S.
Customer did not leave a comment.Pamela R.
Customer did not leave a comment.Igor S.
The team at this location is very efficient and friendly. It was like doing business with family so to speak. The older gentleman that helped me explained everything I needed to know and broke down the process so that from start to finish it was all easy.Charles B.
Customer did not leave a comment.Elaine M.
Customer did not leave a comment.Paula M.
Almost perfect!gary L.
Customer did not leave a comment.Robert R.
Customer did not leave a comment.CHARLIE K.
Customer did not leave a comment.pamela F.
So let me start off my saying this is the best Uhaul company out there! I went around town on a Saturday looking for a uhaul the day I was supposed to move out my apartment which no one should do, I had forgot the make a reservation. I kept hearing the same story company after company how they didn't have any uhauls , I was getting very discouraged until I came across them. Well the customer service was everything , not only were they awesome and nice they even went to extra extent to put me on a waiting list to where someone would reach out to me instead of me driving all town feeling hopeless. I went up the road for about 5 mins to get food they had called me back and said they just had a truck that just came in. Anyways they are great and you can tell that they are passionate about helping others. So thank you again! I would definitely recommend to anyone.KEYERICA G.
Customer did not leave a comment.Lisa C.
Staff EXTREMELY friendly and accomodating. Went out of their way to hook-up our auto transport trailer after the truck was loaded and assisted in placing the vehicle being towed onto the trailer. Highly recommend this U-Hual dealer.David T.
Customer did not leave a comment.CHRISTOPHER E.
I don't like the after hour rental. I rented a uhaul a mile from me and time another apartment in the same complex. I tried to use the bar to tell how much gas and I was charged 30 bucks and it was wrong.Amanda S.
Customer did not leave a comment.Fletcher H.
Customer did not leave a comment.Lisa M.
Customer did not leave a comment.RUSSELL F.
Customer did not leave a comment.Dorothy P.
Customer did not leave a comment.Dezshana L.
Customer did not leave a comment.Leslie G.
I will always show my friends the u _ haul placeDARLINGTON W.
Excellent customer serviceZORAIDA D.
Perfect..Customer Service was Awsome..james D.
Customer did not leave a comment.ROBERT G.
Easy, convenient rental. Love the online option!Delonda P.
This was my very first time renting a UHAUL and the experience far exceeded my expectations. Packing supplies and moving assistance...! SuperbKisha G.
Customer did not leave a comment.James W.
Everything was goodReginald M.
Customer did not leave a comment.Chad H.
Customer did not leave a comment.Steve S.
Fast and Friendly serviceRICHARD H.
I as a black woman don't appreciate/approve of someone telling me they were raised in the "ghetto".... I certainly was not!!! And being told he no longer watches football because "they" want to neal....who is they??? The black players???? I once again am a BLACK woman!!!Valarie J.
Customer did not leave a comment.TAYLOR D.
No one was available to help. Didn't give me the equipment I asked for.Matthew M.
Customer did not leave a comment.COREY C.
Customer did not leave a comment.bill C.
My issue was that when I picked up the key for my vehicle, it was the wrong key. It took almost an hour on hold before I ever got to speak with a representative and this all happened after the location's business hours so I couldn't get the key for vehicle I desired to rent. The representatives I spoke with were very nice and helpful and tired their best to remedy the situation. They informed me I could just use the vehicle that I had the key for, and they switched all the paperwork over for me as well. The vehicle was clean and in working condition. The only issue I had was that I had reserved a truck and ended up having to drive a van, which was harder for me to control and made me very uncomfortable driving it. My biggest issue was having to receive the wrong vehicle and that waiting on hold took time of my day that I was needing to move.Destiny V.
Customer did not leave a comment.Cindy P.
Customer did not leave a comment.Shayna F.
Customer did not leave a comment.Pratistha S.
Awesome customer serviceJoan M J.
Super Friendly!!!Sabrina W.
Customer did not leave a comment.Sara C.
N/A keep up the good work guys and thank you for a wonderful/hassle free experienceKaren B.
First they did did not have the correct truck we reserved which was fine but we paid WAY over what was quoted over the phone and the after turn in with the truck in better condition than we recieved it in and a full tank of gas we were charged nearly double in random fees. Have already stopped two people from making reservations here cant wait to tell more about it. Thieves.matthew V.
Customer did not leave a comment.Robert G.
Every thing was fine.Debora G.
Great, easy experience!nancy E.
Customer did not leave a comment.Yvette W.
Customer did not leave a comment.Djelloul B.
Make sure to inspect your truck before leaving. I rented a van and the airbag service light was on and the oil life was at 42%. Overall great customer service and good quality vechiclesmack M.
First of all, I would like to give you guys a thumbs up. It was my first experience using a mobile device to checkout my reservation. Keep up with the good work and continue to amaze your customers. Thanks!Cartouche N.
Please give information on the truck to the driver.....rafael B.
Uhaul could have a "quick summary" of all the dashboard and onboard "utilities" so we do not to pull the whole truck manual to figure it out...for a day rental. You cannot expect the rental place owners to go though all sorts of details when they have other customers waiting (they can be quite busy) Also notes on "stupid stuff you might do" would be helpful: for ex when (a few years ago) I forgot to latch the door locking gizmo properly and then allowed the door to rollup...and get jammed inside the inner roof...very hard to undo (needed a crow bar). Another from yesterday, for those of us who only deal with floor parking brakes: to properly pull the brake release handle do not jut pull the whole thing towards you but rather pull SLIGHTLY AND UPWARDS !!!Martine P.
I forgot her name. The lady inside so very nice.Gary B.
This lady charge me $18.00 more for nothing. She still my money saying that I drove 23 miles. She lied by God knows the truth. Goes around comes around. She is going to pay not matter what.Gode M.
Great service, friendly smile and welcoming attitude. Wonderful down home and friendly family owned business.Julie M.
Customer did not leave a comment.TAYLOR A.
Customer did not leave a comment.ceida C.
Friendly service and well kept vehiclesDaniel P.
Customer did not leave a comment.Leo H.
Customer did not leave a comment.Jeff L.
This location was terrible. Larry called me accusing me first of not returning my dolly (the one I didn't receive). Even after I explained that it was missing upon delivery and that I had called customer service to notate it, he continued to say â€œwell we need to figure this outâ€ as if I hadn't done what I was supposed to. He also accused me of causing damage to the truck. To which I replied that I also reported the damage during my pickup inspection and documented the damage in the notes and pictures. Then he called me and said the truck was covered in an oil. I explained that I wasn't sure what he was talking about and then continued to ask me what the oil was. The truck had been sitting empty in Texas heat for approx 13 hours so again, I didn't know what he was talking about. He told me there would be an unknown cleaning fee and I was going to be charged for time that he couldn't check it in. He never provided photos to me of the issue. It was pretty ridiculous overall.Callie R.
Customer did not leave a comment.Rory H.
Customer did not leave a comment.Christopher H.
Customer did not leave a comment.Taiteyi C.
Customer did not leave a comment.Manuel P.
Was charged for a dolly that I didn't use after speaking with owner to have the charge removed my card is still being charged. After speaking with him again he referred me to the 800 number now I have to take time out of my day to correct their incompetence....Joe F.
The truck leaked water on the driver side when we was moving and the horn kept going off automaticallyVickie B.
Customer did not leave a comment.Richard D.
The lady checking us out was super friendly and helpful.jeff C.
Customer did not leave a comment.Corey W.
It is a nice friendly atmosphere. The owners are very pleasant.Seanique M.
No comment. Very sweet lady!Clarence W.
Customer did not leave a comment.Richard C.
Customer did not leave a comment.Conrad C.
Fill the gas up so we just know what is the final difference to pay for.LUC H.
Customer did not leave a comment.Marcos M.
Not open at drop off time.Kathy C.
Customer did not leave a comment.Rory H.
Friendly peopleRobert S.
Omg! This location was absolutely amazing. I had a hiccup with on line drop off and the service rep the next morning was a delight. Thank you so much for being compassionate. It's good to be back home. I love Texas!!!!Sonya R.
Customer did not leave a comment.Herve L.