Wasn’t there at store open, made me wait 45 minutes after my reservation to even start helping me. Was telling me I was checking in wrong despite needing the clerk to give me the keys to the truck.
Elijah L
Cardinal Towing
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Euless, TX 76040
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Customer Reviews
- 2.5 Average Customer Rating
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I had the absolute worst U-Hal experience ever! Before I even stepped foot to grab the U-Hal I had spent hours on the phone with them because my U-Hal kept being relocated. I was promised by an employee that it would not happen again and it did. I was told I would be able to get a dolly but when they relocated my vechile no dolly’s were in the area but I was still charged for one. My U-Hal was relocated 3 times to the most sketchy block of land in the middle of no where were a group of people lived. It took me 45 minutes to even get access to the keys because U-Hal had not approved my application yet. Once I got into the U-Hal it smelled like pee but we rolled the windows down and kept driving. We get to our first stop and come to see a mouse crawling around inside the front of the truck. The mouse did not want to leave and crawls under our feet inside the van. The next day the mouse pees again and so the U-Hal smells even worse. Then I go to return the truck the next day and again I’m in a super sketchy area that I felt so unsafe. 2 men came outside of there car to come chat with me and thank goodness the manager of the tire shop came to my rescue and saved me. Then I got charged twice instead of once for my U-Hal. Worst experience of my life!
Lilian HDifficult to get in and out of the parking lot. I was told someone would need to drop me off and leave because they couldn't park anywhere. I was told that the owners wanted me to learn how to do everything on my phone, but they had never done it before and couldn't help me. The dolly was not secured in the truck and would roll around and make a lot of noise. The lot, being so small, made the return process very difficult and I was forced to spend quite a while moving cones around and praying I didn't hit anything.
Joseph KScam that you can't park a vehicle without a 200 fine. No gas in truck on razor edge of empty. App barely worked . Hard to park
logan bNeed better guidance, attendant was very busy with towing business that it was hard for me to understand what were the next steps. She was friendly though, but too busy. All kind chaotic.
LUIS B