Customer Reviews for Metro Floor Machines Inc
(U-Haul Neighborhood Dealer)

1,110 reviews

1603 W Euless Blvd   Euless, TX 76040
(located on west Euless Blvd at Wilshire Rd)

(817) 283-4451

Location Hours

  • Mon-Fri: 8 am - 4 pm
  • Sat: 8 am - 11 am
  • Sun: Closed
Special Operating Hours
  • 5/30/2022: Closed

Services at this Location:

Contact Us

(817) 283-4451

1603 W Euless Blvd
Euless, TX 76040
(located on west Euless Blvd at Wilshire Rd)

Services at this Location:

Location Hours

  • Mon-Fri: 8 am - 4 pm
  • Sat: 8 am - 11 am
  • Sun: Closed
Special Operating Hours
  • 5/30/2022: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

Customer did not leave a comment.

Michael S. H. 
Rating:
4.0

Customer did not leave a comment.

Michael J. 
Rating:
2.0

The owners were not very customer oriented. I got there a little early. Two people ignored me. At 8 (my appointment time) a lady in a uhaul shirt came in and a couple of other people came and got in line behind me. I was somewhat rudely told that I was not the first person in line because the other people had been in the parking lot first. Then one of the people that had been ignoring me earlier came out and asked if I brought donuts then complained that I hadn't. Then that same person asked if I had been helped yet and helped me. I kind of wondered why he hadn't helped me before instead of just ignoring me.

Frances C. 
Rating:
5.0

Customer did not leave a comment.

URSALA W. 
Rating:
5.0

The customer service rental lady was a nice and friendly. This the best customer service I've ever received at any uhaul facility

Teniece C. 
Rating:
5.0

very friendly and helpful

nalina S. 
Rating:
5.0

Customer did not leave a comment.

Alexsia G. 
Rating:
3.0

Truck was not cleaned out, previous renter had left what seemed to be part of a dresser in the cab and a box in the bed. I left them as the location has no where to clean out the vehicle.

Michael S. 
Rating:
5.0

Customer did not leave a comment.

Ayron B. 
Rating:
5.0

Customer did not leave a comment.

Juan M. 
Rating:
5.0

Customer did not leave a comment.

Pamela F. 
Rating:
5.0

Rental places should require people with animals (dogs, cats), to use seat covers during the rental, or they'll be charged a severe cleaning fee. Once animal hair gets into the fabric seats, it's near impossible to get out. There's not much the U-Haul business owner can do at that point, but it's not good for future customers.

Jesse S. 
Rating:
5.0

Nice clean truck,,,,great customer service

Philip B. 
Rating:
5.0

Lack of Wiper fluid

William B. 
Rating:
5.0

Customer did not leave a comment.

Audrey B. 
Rating:
5.0

Great people

Greg P. 
Rating:
5.0

Customer did not leave a comment.

RICHARD K. 
Rating:
5.0

Customer did not leave a comment.

David E. 
Rating:
5.0

Customer did not leave a comment.

Aquiela B. 
Rating:
5.0

Customer did not leave a comment.

Leland H. 
Rating:
5.0

Customer did not leave a comment.

Tracy T. 
Rating:
5.0

Owners were great! Very friendly, fast and efficient! Great place!

Connie B. 
Rating:
5.0

A family owned site that takes great care of their customers. 10 Stars from me

Kristina S. 
Rating:
5.0

Friendly and fast!

Christie N. 
Rating:
5.0

Customer did not leave a comment.

Christopher C. 
Rating:
5.0

Customer did not leave a comment.

Kevin H. 
Rating:
5.0

Customer did not leave a comment.

Martin E. 
Rating:
5.0

Customer did not leave a comment.

Victor B. 
Rating:
1.0

The sign of this business broke and damaged my car!!! I have picture and a video of the damage and sign. Please call me ASAP! 972-814-8526

Tracy B. 
Rating:
5.0

Customer did not leave a comment.

Marco V. 
Rating:
5.0

What a pleasant experience!

Ethan S. 
Rating:
5.0

Customer did not leave a comment.

Joseph L. 
Rating:
5.0

Customer did not leave a comment.

Marco P. 
Rating:
5.0

Customer did not leave a comment.

Jane C. 
Rating:
4.0

It was expensive for 4 hours

Mohammad W. 
Rating:
5.0

Customer did not leave a comment.

Gilda L. 
Rating:
3.0

Opened late, very tight area.

James C. 
Rating:
5.0

Excellent customer service!! Thank you 😊

Lulu Y. 
Rating:
2.0

Truck had the front glass (windshield) broken, and he windshield was very dirty. Office is not clean and looks dark. I was expecting to have a pick-up by myself experience but that did not happen, I had to provide a credit card again, even I already provided one online and paid, so that self check-in is a bug lie ? Also, the person who gave me the keys told me that if I used more than 60 miles I will get a $25 discount, and I don't see that ton my receipt. One more thing, the person who took my order on the phone several days before I used the truck contacted me daily for 2 days to confirm the order, then after I did it, I needed extra help from her, but never replied to my messages. I'd like someone from customer service to contact me, please.

Mario R. 
Rating:
5.0

Customer did not leave a comment.

Dominic C. 
Rating:
5.0

Customer did not leave a comment.

Kristina H. 
Rating:
4.0

Took way too long to return the truck. The questions that were asked they could have seen when they got back to it. They also asked for pictures, there is not option to upload them so you would have to take them while still in the truck. If you drop it off and you didn't know you had to submit pictures, there is no way to get back in the truck to turn it on. So if you haven't already taken pictures, you are kind of screwed to return it until you can speak with someone, good luck on a weekend.

Tenerra C. 
Rating:
5.0

He provided me with a flyer for movers. He was really helpful and had amazing customer service. 10/10 . Will be coming back.

Jamaria S. 
Rating:
1.0

horrible service, rude staff

Xavier V. 
Rating:
5.0

Customer service is awesome

Christie N. 
Rating:
3.0

The location was perfect for me. However, I waited on hold for over 18 minutes as I was told my another Uhaul location to call in to advise I dropped the box truck & trailer here instead of the one that the website wanted me to ( which was 30+ minutes out of my area and would likely have lead to an extra charge due to the excess miles - I've been hit with this before and was very displeased). As long as I am not charged for returning the equipment here and not the one noted on the website once I had been able to check it, after I had already unloaded my car from the trailer in the freezing weather, I will use Uhaul again. If I am billed anything extra I will never use this company again.

Colten S. 
Rating:
5.0

Great customer service, friendly, accommodating, and very professional. Would highly recommend to friends and relatives!!

Alex C. 
Rating:
5.0

Thanks!

Joseph K. 
Rating:
5.0

The customer service was absolutely amazing and super friendly Thank you I haven't had such great service in years. Count me in as a loyal repeat customer

DARLENE D. 
Rating:
4.0

I had trouble using the online system for pick up and return; however it worked fine on my husband's phone so it was probably a technical issue.

Victoria W. 
Rating:
5.0

Customer did not leave a comment.

JOSE R. 
Rating:
4.0

Customer did not leave a comment.

WILLIAM B. 
Rating:
4.0

Customer did not leave a comment.

JARROD WILLIAM K. 
Rating:
5.0

Very good customer service

JOHNLOUIS B. 
Rating:
4.0

….

Suresh P. 
Rating:
2.0

they had the parking lot blocked off. Even though they were closed the parking lot should have been open for drop off

Austin A. 
Rating:
5.0

Excellent customer service from a very lovely couple

Dooriya L. 
Rating:
5.0

I rented a trailer to bring a car home. It was one of the best trailers I have ever pulled. I don't know what you could do to improve for the next customer, great location,very helpful,and the contract was explained very well. First time to rent a trailer,and I was very satisfied.

Ronald K. 
Rating:
5.0

Customer did not leave a comment.

Luis T. 
Rating:
5.0

Friendly and Fast!

Jayna W. 
Rating:
5.0

Customer did not leave a comment.

James M. 
Rating:
1.0

Customer did not leave a comment.

SHEILA J. 
Rating:
5.0

Customer did not leave a comment.

Amy B. 
Rating:
3.0

Had a lot of problems with the online check-in process, particularly that the location service did not work and would not let me check in without it. The "help" on the website was not correct for my IOS device (Iphone 10) and I had to get help. I called the help line and was put on hold awaiting an operator. I was able to get someone who was leaving the store to help me. It was a very frustrating experience.

FRANCIS G. 
Rating:
2.0

When I arrived, the Uhaul representatives were talking to another customer. I was standing waiting as they continued their conversation. I was made to wait while one of the representatives stopped to eat breakfast. The other representative went outside to help the customer that the representatives were talking. After they finished outside, they continued to talk. As other customers came in, the representative that was eating breakfast came out to assist me.

Michael M. 
Rating:
5.0

I would ask for either LEDs or HIDs bulbs to be added to the trucks. The current lights are dim, yellowish and not very safe. We drove for many hours during the night and at times it was very hard to see the road. Thank you,

Angel M. 
Rating:
5.0

Customer did not leave a comment.

Lee G. 
Rating:
5.0

Very friendly and informative!

Claude P. 
Rating:
4.0

It was after hours when we dropped off both trucks. It was very dark since no lights were on while dropping it off too.

MARK R. 
Rating:
3.0

Customer did not leave a comment.

THOMAS C. 
Rating:
5.0

Customer did not leave a comment.

Denise C. 
Rating:
5.0

Customer did not leave a comment.

jimmy C. 
Rating:
5.0

Customer did not leave a comment.

Traci C. 
Rating:
5.0

The staff was friendly and knowledgeable, felt like borrowing a car from family……. Without the nonsense. Would use them again and again

Richard B. 
Rating:
5.0

Customer did not leave a comment.

Tyler S. 
Rating:
5.0

Very good customer service here. Very down to earth. When it comes time to move again I will be calling this location again.

Gilbert R. 
Rating:
5.0

Uhaul currently has a monopoly, so rental and mileage prices are very high. In spite of this, the location was friendly, efficient, the truck was clean and serviceable and after hours return was easy. I will do business with this location again, especially if they offer a more reasonably priced alternative to Uhaul in the future.

Garry K. 
Rating:
5.0

The hosts were very nice and were very accomodating to me during the rental of a 6x12 trailer for 24 hrs. I will be using this location again in the future.

James C. 
Rating:
5.0

Good nice staff best staff I ever met

Levon H. 
Rating:
5.0

Fast snd friendly service

Christie N. 
Rating:
5.0

Customer did not leave a comment.

Maurice S. 
Rating:
5.0

Customer did not leave a comment.

Christopher T. 
Rating:
5.0

Professional and personable!! A great combination. 5 stars in my book

Becky W. 
Rating:
5.0

The staff at the U-Haul store at 1603 Euless were excellent and provided great customer services.

Deborah A. 
Rating:
1.0

Customer did not leave a comment.

SOLOMON W. 
Rating:
4.0

Customer did not leave a comment.

Terry P. 
Rating:
5.0

Customer did not leave a comment.

ANTHONY M. 
Rating:
5.0

Customer did not leave a comment.

Constance M. 
Rating:
5.0

Great customer service!

Akil O. 
Rating:
5.0

Customer did not leave a comment.

DAMIAN R. 
Rating:
5.0

He's a bad ass.

BLAKE H. 
Rating:
4.0

Customer did not leave a comment.

cassandra M. 
Rating:
5.0

Nothing

Jennifer L. 
Rating:
5.0

The location was great, but scheduling was not. I was called at least 10 times the day prior to keep getting my pick up location changed. It was very confusing and frustrating.

Bridgette M. 
Rating:
5.0

Customer did not leave a comment.

Damon J. 
Rating:
5.0

Customer did not leave a comment.

ROBERT S. 
Rating:
5.0

WOW. Personable and professional.

Gary H. 
Rating:
5.0

Customer did not leave a comment.

GEORGE J. 
Rating:
4.0

The mobile pickup did not work for me. I had to go inside and that took a minute, but the process inside was easy.

JOSHUA U. 
Rating:
4.0

Nothing

Consatra E. 
No reviews have been submitted for this location.

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