Customer did not leave a comment.Michael S. H.
Customer Reviews for Metro Floor Machines Inc
(U-Haul Neighborhood Dealer)
Euless, TX 76040
(located on west Euless Blvd at Wilshire Rd)
Services at this Location:
- Mon-Fri: 8 am - 4 pm
- Sat: 8 am - 11 am
- Sun: Closed
Special Operating Hours
- 5/30/2022: Closed
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Michael J.
The owners were not very customer oriented. I got there a little early. Two people ignored me. At 8 (my appointment time) a lady in a uhaul shirt came in and a couple of other people came and got in line behind me. I was somewhat rudely told that I was not the first person in line because the other people had been in the parking lot first. Then one of the people that had been ignoring me earlier came out and asked if I brought donuts then complained that I hadn't. Then that same person asked if I had been helped yet and helped me. I kind of wondered why he hadn't helped me before instead of just ignoring me.Frances C.
Customer did not leave a comment.URSALA W.
The customer service rental lady was a nice and friendly. This the best customer service I've ever received at any uhaul facilityTeniece C.
very friendly and helpfulnalina S.
Customer did not leave a comment.Alexsia G.
Truck was not cleaned out, previous renter had left what seemed to be part of a dresser in the cab and a box in the bed. I left them as the location has no where to clean out the vehicle.Michael S.
Customer did not leave a comment.Ayron B.
Customer did not leave a comment.Juan M.
Customer did not leave a comment.Pamela F.
Rental places should require people with animals (dogs, cats), to use seat covers during the rental, or they'll be charged a severe cleaning fee. Once animal hair gets into the fabric seats, it's near impossible to get out. There's not much the U-Haul business owner can do at that point, but it's not good for future customers.Jesse S.
Nice clean truck,,,,great customer servicePhilip B.
Lack of Wiper fluidWilliam B.
Customer did not leave a comment.Audrey B.
Great peopleGreg P.
Customer did not leave a comment.RICHARD K.
Customer did not leave a comment.David E.
Customer did not leave a comment.Aquiela B.
Customer did not leave a comment.Leland H.
Customer did not leave a comment.Tracy T.
Owners were great! Very friendly, fast and efficient! Great place!Connie B.
A family owned site that takes great care of their customers. 10 Stars from meKristina S.
Friendly and fast!Christie N.
Customer did not leave a comment.Christopher C.
Customer did not leave a comment.Kevin H.
Customer did not leave a comment.Martin E.
Customer did not leave a comment.Victor B.
The sign of this business broke and damaged my car!!! I have picture and a video of the damage and sign. Please call me ASAP! 972-814-8526Tracy B.
Customer did not leave a comment.Marco V.
What a pleasant experience!Ethan S.
Customer did not leave a comment.Joseph L.
Customer did not leave a comment.Marco P.
Customer did not leave a comment.Jane C.
It was expensive for 4 hoursMohammad W.
Customer did not leave a comment.Gilda L.
Opened late, very tight area.James C.
Excellent customer service!! Thank you 😊Lulu Y.
Truck had the front glass (windshield) broken, and he windshield was very dirty. Office is not clean and looks dark. I was expecting to have a pick-up by myself experience but that did not happen, I had to provide a credit card again, even I already provided one online and paid, so that self check-in is a bug lie ? Also, the person who gave me the keys told me that if I used more than 60 miles I will get a $25 discount, and I don't see that ton my receipt. One more thing, the person who took my order on the phone several days before I used the truck contacted me daily for 2 days to confirm the order, then after I did it, I needed extra help from her, but never replied to my messages. I'd like someone from customer service to contact me, please.Mario R.
Customer did not leave a comment.Dominic C.
Customer did not leave a comment.Kristina H.
Took way too long to return the truck. The questions that were asked they could have seen when they got back to it. They also asked for pictures, there is not option to upload them so you would have to take them while still in the truck. If you drop it off and you didn't know you had to submit pictures, there is no way to get back in the truck to turn it on. So if you haven't already taken pictures, you are kind of screwed to return it until you can speak with someone, good luck on a weekend.Tenerra C.
He provided me with a flyer for movers. He was really helpful and had amazing customer service. 10/10 . Will be coming back.Jamaria S.
horrible service, rude staffXavier V.
Customer service is awesomeChristie N.
The location was perfect for me. However, I waited on hold for over 18 minutes as I was told my another Uhaul location to call in to advise I dropped the box truck & trailer here instead of the one that the website wanted me to ( which was 30+ minutes out of my area and would likely have lead to an extra charge due to the excess miles - I've been hit with this before and was very displeased). As long as I am not charged for returning the equipment here and not the one noted on the website once I had been able to check it, after I had already unloaded my car from the trailer in the freezing weather, I will use Uhaul again. If I am billed anything extra I will never use this company again.Colten S.
Great customer service, friendly, accommodating, and very professional. Would highly recommend to friends and relatives!!Alex C.
The customer service was absolutely amazing and super friendly Thank you I haven't had such great service in years. Count me in as a loyal repeat customerDARLENE D.
I had trouble using the online system for pick up and return; however it worked fine on my husband's phone so it was probably a technical issue.Victoria W.
Customer did not leave a comment.JOSE R.
Customer did not leave a comment.WILLIAM B.
Customer did not leave a comment.JARROD WILLIAM K.
Very good customer serviceJOHNLOUIS B.
they had the parking lot blocked off. Even though they were closed the parking lot should have been open for drop offAustin A.
Excellent customer service from a very lovely coupleDooriya L.
I rented a trailer to bring a car home. It was one of the best trailers I have ever pulled. I don't know what you could do to improve for the next customer, great location,very helpful,and the contract was explained very well. First time to rent a trailer,and I was very satisfied.Ronald K.
Customer did not leave a comment.Luis T.
Friendly and Fast!Jayna W.
Customer did not leave a comment.James M.
Customer did not leave a comment.SHEILA J.
Customer did not leave a comment.Amy B.
Had a lot of problems with the online check-in process, particularly that the location service did not work and would not let me check in without it. The "help" on the website was not correct for my IOS device (Iphone 10) and I had to get help. I called the help line and was put on hold awaiting an operator. I was able to get someone who was leaving the store to help me. It was a very frustrating experience.FRANCIS G.
When I arrived, the Uhaul representatives were talking to another customer. I was standing waiting as they continued their conversation. I was made to wait while one of the representatives stopped to eat breakfast. The other representative went outside to help the customer that the representatives were talking. After they finished outside, they continued to talk. As other customers came in, the representative that was eating breakfast came out to assist me.Michael M.
I would ask for either LEDs or HIDs bulbs to be added to the trucks. The current lights are dim, yellowish and not very safe. We drove for many hours during the night and at times it was very hard to see the road. Thank you,Angel M.
Customer did not leave a comment.Lee G.
Very friendly and informative!Claude P.
It was after hours when we dropped off both trucks. It was very dark since no lights were on while dropping it off too.MARK R.
Customer did not leave a comment.THOMAS C.
Customer did not leave a comment.Denise C.
Customer did not leave a comment.jimmy C.
Customer did not leave a comment.Traci C.
The staff was friendly and knowledgeable, felt like borrowing a car from familyâ€¦â€¦. Without the nonsense. Would use them again and againRichard B.
Customer did not leave a comment.Tyler S.
Very good customer service here. Very down to earth. When it comes time to move again I will be calling this location again.Gilbert R.
Uhaul currently has a monopoly, so rental and mileage prices are very high. In spite of this, the location was friendly, efficient, the truck was clean and serviceable and after hours return was easy. I will do business with this location again, especially if they offer a more reasonably priced alternative to Uhaul in the future.Garry K.
The hosts were very nice and were very accomodating to me during the rental of a 6x12 trailer for 24 hrs. I will be using this location again in the future.James C.
Good nice staff best staff I ever metLevon H.
Fast snd friendly serviceChristie N.
Customer did not leave a comment.Maurice S.
Customer did not leave a comment.Christopher T.
Professional and personable!! A great combination. 5 stars in my bookBecky W.
The staff at the U-Haul store at 1603 Euless were excellent and provided great customer services.Deborah A.
Customer did not leave a comment.SOLOMON W.
Customer did not leave a comment.Terry P.
Customer did not leave a comment.ANTHONY M.
Customer did not leave a comment.Constance M.
Great customer service!Akil O.
Customer did not leave a comment.DAMIAN R.
He's a bad ass.BLAKE H.
Customer did not leave a comment.cassandra M.
The location was great, but scheduling was not. I was called at least 10 times the day prior to keep getting my pick up location changed. It was very confusing and frustrating.Bridgette M.
Customer did not leave a comment.Damon J.
Customer did not leave a comment.ROBERT S.
WOW. Personable and professional.Gary H.
Customer did not leave a comment.GEORGE J.
The mobile pickup did not work for me. I had to go inside and that took a minute, but the process inside was easy.JOSHUA U.