Customer Reviews for Metro Food Equipment
(U-Haul Neighborhood Dealer)

Rating:

3.0

This location did not work for us and was not our Choice for pickup as it was 45 minutes away from where we are moving from. Despite this uhaul informed us via email, less than 24 hours before our move that we would now have to pick up from this location. Which resulted somehow in being "over kilometers" and an additional charge on our account. Though we did not sign up for a kilometer check and we returned the truck full of gas as required.

Rating:

2.0

When I brought the truck back (and it was an hour early) it said the fee would be $225 when I checked out and then my credit card charge was $325.

Rating:

5.0

after hours drop off

Rating:

4.0

Simple, friendly, no fuss

Rating:

5.0

Friendly, efficient, and easy!

Rating:

3.0

The equipment was a little dirty, had to wait for them to return from break to pick up equipment. Staff were very friendly. No parking for own vehicles at this location, would have been nice to have known prior to coming.

Rating:

1.0

They changed the pickup location and never contacted me. I had to rebook on the spot to a much bigger van. Very disappointed in the service.

Rating:

5.0

i went on a last minute for a booking and was accommodated with a happy face. thanks for the consideration. it was of good help.

Rating:

5.0

I know there are apartments next door but it was pretty dark when I returned the vehicle. Nothing that made me feel unsafe but I could see how it may be an issue for others. Everything else was excellent, though!

Rating:

2.0

The truck was dirty when we received it. A simple vacuum and wipe-down would have made a big difference - it’s clear this isn’t something they routinely do. I have photos as evidence.

Rating:

2.0

Its a very sketchy office. It would feel better if it wasnt' cobbled together in the store room of a another business. The people were good but the place itself is very sketchy

Rating:

2.0

Truck was dirty. Left at 1/4 fuel. It would be nice to see this and any locations try to make the trucks better, even if their previous renters don’t try the same. As a paying renter, would expect a reasonably non dirty cab (mine had mud) and full gas tank(mine had 1/4)

Rating:

2.0

I hesitated to use U Haul again. This experience was much better compared to my last. U Haul customer service as improved greatly. The truck was newer and more reliable. We had a 1600 mile trip that could not have gone any better. I would use U Haul again, after the improvements they have made.

Rating:

3.0

The staff person was helpful and there are no serious complaints, only that I had pre-booked some moving pads but they had none when I arrived at pickup. Also the lever controlling the back of the driver's side seat was broken, limiting the adjustment of that seat to a comfortable driving position. If issues like these were addressed, I would recommend the location.

Rating:

5.0

The front desk staff kind and caring

Rating:

1.0

I paid double than what i was told while reservation and also i had to pay for gas even though i filled the tank exactly as they asked me to fill while returning the truck. So disappointed and would never go Back to uhaul again

Rating:

4.0

Your check-in system does not work. Fortunately, an employee was on site and helped us by doing it manually. The link did not work. Your system would not accept our address. We would have been stuffed without the help. The check in took about 1/2hour. The van side door was frozen closed and this should have been addresses before we arrived.

Rating:

2.0

We booked the truck for 9am, and the website/app was not working and we we had to wait until the location opened. This put us behind schedule for an important event. The Self Pick-up option shouldn't be an option if it's not dependable.

Rating:

5.0

The manager (owner) was exceptionally helpful and knowledgeable. Overall it was a 5 Star ⭐️ experience!

Rating:

2.0

Parking lot is not well maintained given the snow and ice. Very limited parking for your personal vehicle while you have the uhaul. Check using the 24/7 system was challenging. It required multiple verification contacts and it took about 40 minutes to get it all figured out since we had to call multiple people to ensure they’d be available to take a call from a uhaul agent. The process was glitchy (eg the photo of the back of the vehicle wouldn’t upload properly for numerous attempts). When we dropped the vehicle off the building was open and drop off was much easier.

Rating:

5.0

Thanks so much- Jake made the rental so easy

Rating:

1.0

The parking lot was an absolute skating rink. I almost couldn’t get the truck back in the spot. Clearly, nobody has been maintaining it through the winter at all. Not a spec of sand or salt anywhere, and snow has not been shovelled. It was a serious hazard. On top of that, it’s extremely dark there. No lights at all, so all in all, a very dangerous place and a huge lawsuit waiting to happen.

Rating:

5.0

Friendly staff Great service

Rating:

1.0

Parking lot horrible icy. Fell multiple times. Uhaul got stuck more than once. Had to switch vehicles

Rating:

5.0

The lady that checked me in was really friendly !

Rating:

1.0

Jay was very rude. I was asked him to show me how to operate the truck but he seemed to be irritated. He’s approached me very rudely as soon as I entered the office. He try to rushed me into taking my license photograph very quickly. While taking my information he is very unprofessional and inpatient. The lady was nice though. I would recommend Jay to take a customer service training or you will lose your client including me.

Rating:

1.0

The vehicles seem to be parked randomly in the parking lot without being within the parking lines. When picking up my vehicle, it was located tightly in between two large trucks making it almost impossible to get the vehicle out. I had to call roadside assistance to move the vehicle parked next to us over a few feet to allow enough room to exit our parking space. Additionally, the parking lot was very dangerous in winter months due to the lack of maintenance. The lot was covered in ice and snow. I had great difficulty getting our vehicle out of the parking space due to the ice causing us to slip and have no traction on the tires. We saw two other people in the parking lot later in the day get stuck in the snow as well. There is also garbage and random items like furniture pieces littered outside of the building. With the snow covering these items, I slipped and fell very hard on a piece of plexiglass laying by the building entrance. The experience outside of the parking lot driving around was great, but this parking lot was not a great experience and is quite dangerous. This parking lot needs to managed and maintained more frequently.

Rating:

3.0

Make sure the vehicle is ready to be driven by getting the ice cleared off the roof and snow cleared around the vehicle.

Rating:

4.0

The only issue was difficulty using the app. The lady at this location was friendly and very helpful when dropping off, definitely saved me as the app wasn’t letting me proceed to drop off process

Rating:

3.0

The person couldn't answer any questions, she just started. She had to call someone in to look at the van. The guy said you leave the same amount of gas when you get it. It was so close to being empty when I picked it up. Van worked great and clean

Rating:

5.0

Customer service rep was friendly, organized and helpful. Made renting and returning rapid and without fuss.

Rating:

5.0

Good customer service care

Rating:

5.0

Excellent and helpful service, would highly recommend

Rating:

1.0

Overcharged me because they thought Westphal was in the valley, as a wheelchair user I couldnt go inside and have the conversation myself. They overcharged on miles and charged us for gas when we actually put more gas in than we used. I called the main company and had it confirmed that we were way overcharged and now its gunna take a while for them to figure out how these people effed up

Rating:

5.0

Super accommodating and kind.

Rating:

4.0

Nice people spoke with over the phone.

Rating:

5.0

Great customer service, made my life easier. Thank you

Rating:

5.0

Very good

Rating:

5.0

The people here are amazing. They remember you even if they haven’t seen you in a year, they are kind and patient and efficient. I’ve had to move three times in the past 3 years and they ALWAYS make the process simple and easy and stress free. 10/10 would recommend.

Rating:

3.0

I only visited the parking lot, I didn't need to go into the office but someone from the office came out to meet me.

Rating:

3.0

This was the drop off location and they were closed when we arrived so there was no interaction. The parking lot area looked super sketchy though and I couldn't wait to get out of there.

Rating:

3.0

The clerk at the desk gave us excellent service. We were very pleased with her service. The vehicle looked well maintained, tires looked good. Overall, an excellent experience.

Rating:

3.0

U haul need to get your act together. I booked a 15’ truck locally only to get a call in the evening before to tell me that the only truck they could give me was a 26’truck and I had to drive 2hours to pick it up. This is the second time I have had this happen. It’s totally unacceptable. The extra cost of gas alone was over $100

Rating:

5.0

Close to our location for the drop off,easy process and friendly as well.

Rating:

5.0

This location is was very helpful. Your on line people tried but were not. Your app is by far the worst experience I’ve ever encountered with any brand. After 40 min of trying to get my key from the lock box I finally got it when the owner showed up an hour before they were to open. Please get your shit together U-HAUL. This has happened 2 out of 2 times I’ve booked on line.

Rating:

5.0

Very friendly and took pride in the state of the vehicles. Great customer service.

Rating:

2.0

Not stealing money, just because you can't wait for the tank reservoir display to stabilize and decide to add gas and charge us.

Rating:

1.0

very sketchy location

Rating:

5.0

Wonderful people who went out of their way to help us. Would rent again.

Rating:

3.0

The general appearance of the facility is in much need of upgrade. Especially the entrance door, I would not be surprised to learn someone fell coming or going on the steps.

Rating:

4.0

There was a booking error at some point in the ?central booking process and the person on site and Green st went above and beyond to get us a van for a short time which we HUGELY appreciated.

Rating:

4.0

Excellent service at this location, and very convenient. The parking area surface is ridden with potholes. Excellent staff and communication.

Rating:

2.0

Very disappointed in the service and the lack of compensation for the inconvenience and expense on this rental service. Will not be renting from uhaul again.

Rating:

5.0

Jay is excellent. Polite, friendly, professional

Rating:

5.0

Good job