I had requested to do the pick up through the app, when I tried it confirmed that I had chosen the option to do it through the app but still required me to wait for someone at 1000am, there was already a gentleman there who assisted me though it still delayed me. I also did not have the dolley already in the vehicle
Keegan B.
Metro Food Equipment
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Halifax, NS B2W3E6
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Customer Reviews
- 3.5 Average Customer Rating
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The person at the desk was fine but the location was not the greatest. The outside was not inviting at all.
Wendy K.There was nothing special about this location, but for someone moving to downtown Halifax it was extremely convenient and easy to get to. It had a nice large lot for navigating a large U-Haul. The location itself was ok. Help wise there wasn't much to do other than drop off the keys. I note that there was another very upset couple ahead of me who also had booked a 15' truck and were being told they had to take a 26' truck. I did get an extra charge on my card after the fact that I had to call about and they explained it was for mileage. With regard to the mileage charge, I was charged for additional miles used. As noted on my pickup location comments, I had to pickup in Saint John rather than Sussex which is almost 80KM father from my final destination than Sussex where I wanted to pickup the vehicle. Not to mention I had to drive around Saint John taking extra miles to pickup the moving materials (that second location by the way was very friendly and helpful). It is completely unacceptable to charge me for miles that occurred as a result of U-Hauls actions not mine. I have two more needs for moving vehicles in the next 4 to 5 months and without some form of rectification of the issues I faced on this rental experience, I will be looking to other options for my future rentals.
Jeff C.On the online check in process, it indicates no symbols or spaces when entering your license number. However, after several unsuccessful attempts, it accepted the number with spaces. I checked with online chat and phone for assistance and no response from either. We lost a lot of time because of this.
Lori M.The pick up building was disgustingly dirty ! The worst I've ever seen. I would never go back there nor would I ever recommend it to anyone.
Kimberley S.