The vehicle did not have half a tank of fuel in it on pick up and we told the lady. She said she would adjust it, but we were charged for extra fuel even though we fueled it up beyond where it was after use. They also gave us the wrong paperwork.Sharon M.
Customer Reviews for Metro Food Equipment
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Suhaila D.
Great people and were very helpful. I needed the cargo van an extra day and they extended the contract for me with no problems. Great south end Halifax UHaul company with reasonable rates. Thanks all, Rob BRobert B.
Such a friendly staff, very helpful, efficient and kind. Will go back to this specific location :)Brittany O.
Pick up and drop off was made extremely easy due to the friendly and efficient owners.ARTHUR S.
The dealer was fabulous but the self serve option was ridiculous. I arrived an hour before the office opened only to find out I needed passports and had to wake up bunch of reference people back home just to pick up the vehicle. Very stupid. So I waited in a gravel parking lot with a suitcase and was behind by an hour all day. Thank God I didn't go any earlier.Claudio T.
Customer did not leave a comment.Megan M.
Fees were much more than anticipated or advertisedDaphne S.
Customer did not leave a comment.Luke H.
Incredible experience with this branch! Helpful, friendly and informative.Trymore M.
Customer did not leave a comment.James R.
The outside of the truck was clean, but the inside had a dirty floor and there were papers left from previous users. However, the agent did apologize and compensate us for this problem. There was a small error in the billing but that was quickly corrected when we brought it to their attention. The gentleman who looked after our pick up and the lady who looked after our return and billing were very friendly. The location was very convenient for us too. We would rent from here again!Graham B.
Customer did not leave a comment.Kevin B.
Truck was smelly and not cleaned well. There were Food rappers in the truck, I uploaded pictures of same too. Additionally, there were dog hair all over the both seats, my wife is allergic to those and had to get out of truck without completing our household movement. Very bad experience. I wish I could ask for refund. I have pictures clicked if you need.Aman G.
I drove way less than the estimate of kms & I have yet to receive a revised bill. There appeared to be 1 person serving many & did not have time to check mileage. Will I get a revised bill.Gregory M.
Appreciated an in city drop off .patrick B.
The folks who work here are kind and helpful despite uHauls systems and processes being helplessly outdated.Adam T.
Customer did not leave a comment.Martin G.
The office is an absolute dumpMichael Y.
Open at 8 amjeff B.
The fuel service should be free. I had to return back the vehicle after a long day of stressful shift and returned the vehicle at 12.30 in the night. During which a lot of questions were asked for the return process to be completed by uhaul. And the extra charge of 80 was too much for the stress we have been taking in the whole process. Like what i mean to say is that i have given the vehicle way before the return time and uhaul could have easily manage to fill fuel on their own. I did not go through the whole contract which was my mistake, but during return process uhaul should have prompted me to fill fuel and before charging you should have mentioned this is the additional charge. Otherwise the ride was good and clean.Austin P.
Customer did not leave a comment.CYNTHIA H.
The store is not run very professionally, the office is full of mess and the people working are not professional. The lady that sits at the main desk is very rude. She doesn't communicate the terms of renting a U-Haul clearly. Luckily I went with a friend who has used U-Haul in another city and knows the ins and outs. The first truck we were given was out of fuel. We told her and she didn't even know the fuel level and was baffled to learn. Then she asked us to take a different truck. There was no strap inside the truck to secure the heavy items but luckily we had one of our own. We returned the truck after refuelling it back to a level slightly higher than what was at the time of renting but the next day I got charged extra for fuel. I went to the store and I was very rudely told that they can't do anything. I have to get in touch with the company.furqan K.
I like the online experience. However, I do not like that I had to go several times to the office because the equipment that I rented was incomplete.juan G.
Customer did not leave a comment.James A.
Very good personal service.paul E.
Encourage customers to UHaul app ahead of time. Online stuff easy to follow but glitchy. Take personal photos as well as those requested by app in case it faults. Agents were helpful. Store not open all of posted hours. Easy location in downtown Halifax.Andrew S.
Customer did not leave a comment.Matthew G.
It's very small and the staff are disorganized.mr L.
Customer did not leave a comment.John Y.
Customer did not leave a comment.Doug M.
Ur service is very good and more and the employees are very respectful and friendly Thank u uhaulMohammad A.
Customer did not leave a comment.Dylan S.
Very pleased with our service.AGNES MARIE L.
Staff are very nice and helpful.lian J.
It is too hard do myself moving. Next time If I try to asking some moving helpers.okjo K.
There was a old condom in the dash board it was horrible I will never come backkevin F.
The process to pick up the truck was absolutely terrible. Not only was the app and site broken so logging in and actually using the site was a terrible experience, but not letting people know that they need 2 contacts that UHAUL calls! My father was awoken after a night shift just to say that I was who I was when I could have simply uploaded ID. It is a terrible feature. Our truck also did not have what we ordered in the back. We needed a utility and furniture dolly and was only given a utility dolly which was of no help when it came to extremely heavy furniture. When we told the employee when returning her response was â€œthey were all takenâ€ which is completely unacceptable. She also refused to let us actually tell her our issues and just spoke over us. When uhaul was called morning of when we noticed the dolly was missing we were told to just go to different uhaul stores or call them ourselves to see if they have any. Overall, the truck was fine but the customer experience and service was completely unacceptable. The 24/7 pick up was absolutely awful to work with and I will never recommend it to someone.Brandon F.
Customer did not leave a comment.gabriel G.
There was no windscreen washer fluid in the van.Mohammad Z.
Check engine light was on and the vehicle was dirty inside. Kinda hard to avoid the mess in winter though. But not fun having to clean the cab before I could load my items in.John F.
They over charged mePrabh S.
Customer did not leave a comment.Evan F.
Vehicles often need to be swept out when I pick them up. The parking lot is not properly maintained and can be very icy. It is difficult to keep social distance inside as the place is so small and cluttered. (And cold.) I often have billing issues that take days to resolve - eg, I'm charged for insurance even though I declined at reservation.Ashley L.
The truck didn't had any washer fluid and temperature was below -10 Celsius the truck took time to clear out the windshield and window so for that i have to wait for to windshield to be cleared by it selfVrushank P.
Customer did not leave a comment.Kulwinder S.
This location is a total dump. Garbage all over the property. No pride of ownership what so ever. Scam artists. Woman/operator blames the system and very bad uhaul organization.Gary M.
Customer did not leave a comment.YASSIN ALI A A.
The App didn't work but at least the live help was live and told me not to use it. Then the location mistakenly hadn't put out the key for me to retrieve the night before, so I had to wait an hour past my pick-up time hoping for the location to open on a cold covid Saturday. Worst of all, zero apology, just excuses. How rude, my money will go elsewhere in future.Michael P.
Customer did not leave a comment.Jeremy S.
Customer did not leave a comment.DANIEL W R.
Customer did not leave a comment.Jaswanth K.
Please show all the rates. There was hidden charges I had to pay. When you book for the U haul, its says 19.95 but when you pay there is so much more added into it.Gurkirat S.
Easy to drive great service. Good price on the 26 foot truckNEFERTARI XINDEL C.
This my second rental from this location: the first I was over-charged for insurance and mileage, the second charged for fuel when the tank was not initially full. (It seems impossible to use 10 litres (2 gallons) of fuel for 25 km (15 miles). The vehicle was clean, the location convenient, the staff helpful - but the business not trusworthy.Michael Y.
Gave me old vehicle and it got broke down in middile. Said $50 will be refunded if I don't find my vehicle at reservation start time. Charged for extra miles than what we have used. When we complaint about it. Customer care never reverted back. I would never take uhaul again. Customer service is so frustrating and not friendlyRISHI ARYA J.
1. The 9' van i booked was not ready, so I was given the 17' truck which was absolutely unnecessary. 2. After 2 weeks after I returned the truck, I am still waiting for my safety deposit refund.Eonjoo K.
Customer did not leave a comment.FRANCISZKA R.
First of all, We were not informed when we reserved our truck in Truro that we would have to pick the truck in Halifax and pay an extra $70.00 in gas. Second, we were not informed that there was a leaky roof. There was a sign that the truck was not waterproof, but the amount of water that came in was a lot and destroyed some contents. I think that someone should be aware of the leak and look into fixing it. Very upset that this happened.robert P.
Better cleanup.JEAN-RAPHAEL DAN F.
Customer did not leave a comment.Devarshi Virinch P.
Have the vehicle and equipment I rented available and stick to the pick-up schedule.alec F.
Customer did not leave a comment.ASHLEY TAYLOR L.
Customer did not leave a comment.TAYLOR MICHAEL S.
The virtual pickup and drop process is too lengthy. It take like 20 mins to complete all the request. If it can be streamlined by asking the license and other details before that would be great!MANDAR L.
Truck was dirty on the outside, back was unlocked, and gas cap was off when I picked it up - clearly had not been checked since last user. Also I had come before during business hours to pick up supplies and nobody was there (there were also a couple other customers waiting). I would not recommend this location.Conrad P.
Thank you for excellent service and a simple process of pick up and return!Edward Lewis M.
Customer did not leave a comment.JUDITH BAILEE G.
Customer did not leave a comment.Andrew M.
The customer service was excellent. The staff is very friendly and they took care of us right away. Thanks again for everything.YOHAN P.
Customer did not leave a comment.August B.
This experience was an absolute nightmare. Truck wasn't ready, cops were called on us, the engine grinded for the entirety of the trip and could barely take hills, and then I was almost attacked when dropping off the truck. Will never again be a customer with your atrocious company!Aaron M.
The dashboard and seats were full with dirt.FANG-CHENG C.
be more upfront about the overall cost, as I had to pay upfront and then again, when I returned the vehicle.RICK D.
Almost everything, and customer service is flawed bigtime. Feel like I got robbed.KEITH EARL M.
Very confusing and way to complicated to check in. We wasted at least 2 hours trying to figure it out. We are Very computer and systems literate so Technology was not the problem. We were shifted from location to location and then back to the original location. Waste of time, the truck was fine. Thank youAndrew R.
Customer did not leave a comment.GREGORY T.
VERY FRIENDLY STAFF.Larry Rodger S.
Customer did not leave a comment.HYUNJEONG K.
Location is meh. Truck wasn't clean and there was garbage left inside the cab. Truck wasn't where I was told it would be doing mobile pickup.Josh V.
Service was second to none, great location great staff highly recommend!Ross M.
Customer did not leave a comment.MANI KIRAN REDDY M.
Customer did not leave a comment.Todd M.
Inside of of windshield had not been cleaned in months. Furniture pads were dirty and tamed in grarbage bags.STEVEN JOHN R.
Customer did not leave a comment.PRADEEP KUMAR C.
Customer did not leave a comment.STEPHEN T.
(Owner?) operator largely incompetent, poor communication skillls, poor reasoning, review of my order seemed like threats (â€œonly 4 hours and then tou bring right back here by 2pmâ€ in a very condescending tone), pick up took 5 times longer than it does at other uhauls or enterprise, mostly because she had personal conversation and MADE A CALL during my check my pick up. Office looked like a dump. Far beyond unacceptableDerek D.
Customer did not leave a comment.Mostafa E.
Dropped off after hours so not able to measure service.GLEN ADRIAN M.
Nothing to add here . The -Haul rep was very helpful and offered recommendations that actually saved me money . Top NotchCHRISTOPHER D M.
Customer did not leave a comment.Jonathan S.
U-Haul's reservation website is horrible. You deliberately overbook trucks, and change the truck type on my reservation without telling me. You 2FA and requirement for location services make the mobile experience horrible. I tried calling the 1-800 number multiple times to confirm my reservation and complain, but no one ever answered and the voicemail was full. Instructions on self-check in were not clear. I did not get the truck I wanted.IAN JAMES M.
J was very helpful in getting what I neededJames Victor H.
The man who served us should look up the definition of service worker because he seemed like we were bothering him and was rude .Ari G.
Customer did not leave a comment.Scott Richard P.
The guy was helpful. He showed around the car in detail and told which route to take which was really important.Can K.
Personable, quick, efficient. Great service and great deal. Will definitely use this outlet againBrian Joseph L.
I wish we had taken the gentleman's name that helped us. He was so good we asked if he was the owner! Hopefully you can figure iout who he is based on our contract. This is our third Uhaul rental I'm the last 2 months. He was clearly an excellent employee!! He was going out of his way to help us and the other customers at pick up.Richard G.
Customer did not leave a comment.Jim S.
Customer did not leave a comment.DAVID F.