Customer Reviews for Metro Food Equipment

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Metro Food Equipment

Overall rating:

Reviews without text are currently hidden. Show them shown. Hide them

Madison M.
Rating:

I was told I would get my deposit back as soon as I dropped the hula off and then was told when I got there that that wasn't gonna happen and I would have to wait for a check this was very disappointing and the person working was not friendly at all

Ken B.
Rating:

Excellent person @ reception. Clean van and efficient check in / check out. .

steven T.
Rating:

Customer did not leave a comment.

Athena M.
Rating:

Customer did not leave a comment.

steven T.
Rating:

Customer did not leave a comment.

Aaron C.
Rating:

Get furniture dolly

Franklyn S.
Rating:

it was good

ASHLEY TAYLOR L.
Rating:

This location is very convenient to me and I rent from here quite often, but also quite often have issues. For eg, I am charged for insurance even though I decline every time and the staff don't seem to know how to rectify, as I have to go through the call center to get a refund every time.

steven T.
Rating:

Customer did not leave a comment.

Bradley K.
Rating:

Customer vehicle check in after hours method is egregious, buggy, and forces the consumer to do the U-Haul employee's job

Tammy G.
Rating:

Customer did not leave a comment.

Syed A.
Rating:

Customer did not leave a comment.

Jimmy R.
Rating:

Customer did not leave a comment.

Mike S.
Rating:

Customer did not leave a comment.

ERIC S.
Rating:

It was the worst experience . I ve schedule to pick up a trailer at 10:00 am in Halifax , because they did not offer an earlier time. Nonetheless, when I got there, The store was closed. No one answer the phone, I stayed 1:30 h waiting outside in the cold weather ( -7 degrees celsius!). A lot of customers were in the same situation, complain about it. Moreover, the trailer was dirty inside. In addition, in the drop of location , the supervisor was extremely rude, impatient . It was the worst service ever! After driving almost 2,000 km from Halifax to Toronto, I was not expecting to be treated like a garbage.

Amanda P.
Rating:

They showed up over an hour late no apology, no let me make it up to you, no here take an extra dolly to help you move faster, no extra time. It was -10 degrees Celsius with over 10 people waiting for their pick ups for well over an hour.

Julian M.
Rating:

There was no one at the location when I went to pick up my truck at 10am. The employee didn't arrive until 11am and there was 20 people standing outside in -4 who had to wait almost another hour in line for him to process each person in a tiny unheated office. This location is a dump and it is obvious that U-Haul has no standards for or the wellbeing of their customers or employees.

TIM W.
Rating:

Service was excellent. Property is cluttered and run-down.

Deborah L.
Rating:

Customer did not leave a comment.

Richard B.
Rating:

Customer did not leave a comment.

Matt W.
Rating:

After returning the key and re-fuelling the truck, I was called and told I had not returned the key to the office, which is not true. I have now been charged $309 (on top of the $60 for the service) with no explanation as to what the charge is for. very upset with the service I received and will never be working with this location again unless this is promptly fixed

JENNIFER KATHERI F.
Rating:

Terrible service. I scheduled pickup at 9am and had to wait on hold on my phone for 45 minutes because the on-line check-in process didn't work. I was told it doesn't work with Android phones using Google. Umm..that is a HUGE issue as Google is the most popular browser ON THE PLANET. And there was no previous warning that this would be a problem.

Keith P.
Rating:

Your booking tool allowed me to select 8am for pickup when in reality we shouldn't actually pick the van up until 10am.

Peter B.
Rating:

Overall the truck worked well for my job

Syed F.
Rating:

Customer did not leave a comment.

Anna L.
Rating:

Customer did not leave a comment.

Frank C.
Rating:

The engine wasn't running that great competing to the other van I rent last week. The owner made aware.

Prashanth R.
Rating:

Customer did not leave a comment.

Meaghan C.
Rating:

Customer did not leave a comment.

abdallah H.
Rating:

Great customer service and very welcoming.

Michael B.
Rating:

Customer did not leave a comment.

Sarah M.
Rating:

The woman who served me was absolutely lovely but the truck was filthy inside (not good during a pandemic). someone had left their earphones on the dash, sticky cup holders and steering wheel, dusty dashboard. Loved the lady though!

jay A.
Rating:

Great location . Great service.

monet L.
Rating:

Please make sure to clean the vans and free of any smell that is not good for the health of the renter. The lady who helped me is nice but very unorganized. Also, there was a deposit of 100cad and mentioned that they will return to my account and it has been 5 days since then and upon calling the finance department of Uhaul, it should have been settled when the truck is returned but it wasn't. Such a disappointment and waste of time going back to the place to just get the refund.

mike C.
Rating:

The truck had a shimmy at certain speeds. The steering wheel, arm rest and cup holders were covered in dried on coffee.

Emmett M.
Rating:

I ordered a dolly and furniture blankets for after-hours pick-up. When I arrived, none of the equipment was there, despite being billed for it. Since my move was time sensitive, I was forced to take the truck anyway and pick-up the furniture. Several pieces of furniture are now scratched and I have UHaul on Green St to thank for it. I've submitted a complaint and have yet to hear back.

Dominique S.
Rating:

Customer did not leave a comment.

Jack H.
Rating:

I arrived at the Uhaul office. Nobody at the desk, I said hello and a voice answer “coming” No mask, was eating and extremely rude. I have my name to which he replied “you are late” I was an hour late which I explained why (which I should have to as someone who paying for the service. His directions of getting the truck were again rude. Getting a Uhaul means you obviously have a major job that day, I expect a common curtesy of someone being polite.

David R.
Rating:

I had a fantastic friendly experience at the pickup location!

patrick K.
Rating:

Customer did not leave a comment.

Brady F.
Rating:

The employee at this location was incredibly rude and seemed very unwilling to help anyone. The van was filthy when we got it, and the parking brake was broken. The location itself is chaotic and unorganized.

marvin M.
Rating:

Eman the last helped us get the van for us that day and fixed the problems! She is a God sent!

Alvena C.
Rating:

Customer did not leave a comment.

Kevin Y.
Rating:

It was not made clear to me if I was late checking in my reservation would be cancelled. Check in form was buggy, and ultimately did not work at all. Fortunately, staff I reached on the phone were very helpful, even when a problem with the phone system caused me to lose touch with the person I started with.

Darren L.
Rating:

Customer did not leave a comment.

Brandon M.
Rating:

Answer the phone

GERALDINE K.
Rating:

Not a thing...your receptionist is excellent & an asset to your company

Jayde H.
Rating:

When filling out the application for the uhaul, I selected pick up location green street and drop off location Bayers lake. I drove to Bayers lake to find out the system “changed my drop off location to green street”( says the lady at green street) so I got charged more because I drove to Bayers lake location for no reason.

mohamed H.
Rating:

Customer did not leave a comment.

Paul L.
Rating:

Customer did not leave a comment.

Darren L.
Rating:

Customer did not leave a comment.

Yongming X.
Rating:

Customer did not leave a comment.

Steph L.
Rating:

The rental was perfect - as promised except for the dolly not being in the truck. The actual location itself is disgusting. Saw three rats/mice running under trucks and in front of building. The "office" area looks like a dumping ground - both inside and outside. No public washroom available - the clerk at the location said she has to go to grocery store down the road to use the washroom - I suspect its just filthy and they don't want anyone to see. There are packing pads and blankets hung on the fencing of the property and garbage throughout the lot. And the parking lot itself is in such disrepair that some of the pot holes are 3-6 inches deep. Definitely not somewhere I wish to go again.

Stephen M.
Rating:

Customer did not leave a comment.

jay A.
Rating:

Customer did not leave a comment.

breanna B.
Rating:

I paid for a dolly and never received it. Not very impressed with that. When we got to the moving location we didn't have time to go back and get one.

toby L.
Rating:

I have been charged a $25 cleaning fee. The receipt was printed 20 minutes after I dropped the vehicle back with no mess.

Jack H.
Rating:

This was the absolute worst experience I've ever had with a rental company before and will never use your service again. Requiring to be on the phone with customer service for over two hours for a pickup and drop off process of a vehicle is absolutely absurd. I will be contacting your customer service department for a refund

jay A.
Rating:

Great service

donald M.
Rating:

Customer did not leave a comment.

John R.
Rating:

Customer did not leave a comment.

Sarah M.
Rating:

Customer did not leave a comment.

Allen L.
Rating:

Customer did not leave a comment.

yan S.
Rating:

Customer did not leave a comment.

manpreett S.
Rating:

Instructions were not clear as dropping off the vehicle. Extra charge for no fucking reason

Elizabeth W.
Rating:

Clean your trucks, I was accused of using the dolly half hour later decided to give 20 dollars back . Please was not wearing mask when coughing and continue to avoid washing hands.

nedjma A.
Rating:

No key for the lock, and when I asked for a properly functioning lock to store my items in the truck overnight the owner insisted I didn't need a lock, "what are people going to do, steal your furniture?". Every truck should have a functioning lock with the key provided especially where rentals are for 24 hours.

Ozomata O.
Rating:

Disclose all fees associated with the rental prior to giving out your trucks

judith S.
Rating:

No contract or paperwork......then a different person looking after the return and everything had changed.....

Alan M.
Rating:

Have vehicles equipped with cruise control.

Avaneesh S.
Rating:

The dealer told me that he would charge $20 to unload trailer when I confronted that there is nothing in contact he reduced it to $10. I asked that if he could guide me I can do it but he said he can't help. At last with no options left I asked him to unload. he behaved like parasite.

DAVID S.
Rating:

Disclose the after hours charge I wasn't expecting

ALBERT KA CHUNG K.
Rating:

Had me an average UHaul experience. Pickup went fine, did it in the store (yes, the mobile app option is terrible and should only be used when absolutely necessary, e.g. after-hours pickup, or if you need a truck on the first of the month and there's a hour-long lineup at the counter). Person running the place was friendly and competent. Drop-off had a bit more of a hiccup. Was incorrectly charged a convenience fee, but when notified, the area field manager responded quickly and issued a refund promptly. Was actually pleasantly surprised and impressed by how smoothly the issue was resolved. For that reason, I would still recommend this location. Still, with U-Haul, unwanted added charges are always a risk, and it's best to drop off the rental during business hours whenever possible to get a final receipt issued on the spot.

Ali H.
Rating:

Customer did not leave a comment.

nancy M.
Rating:

Very helpful and good customer service.

Paul S.
Rating:

Customer did not leave a comment.

Gregg H.
Rating:

Customer did not leave a comment.

Shahin M.
Rating:

Improve on unfriendly staff and dirty vehicle.

Monier Z.
Rating:

Customer did not leave a comment.

Stefan B.
Rating:

When I checked in the back of the truck, I saw the moving blankets and dolly strapped in there. This was new compared to the last time I rented a UHaul, so I went back into the store to ask about it. The checkout person could have mentioned it during our initial conversation to spare me a moment of confusion.

DANIEL C.
Rating:

Customer did not leave a comment.

Bruce L.
Rating:

regular inspections on your trucks

leanne C.
Rating:

Really wonderful customer service!

zachery P.
Rating:

I like dealing with this location. The staff are efficient and polite. There is always an element of uncertainty involved in renting (e.g. people not returning rentals on time and affecting other renters), especially at a location largely used by students, but whenever complications arise the staff here have always worked hard to resolve them.

Aayoosh S.
Rating:

Was charged for insurane even though i refused it at the store. I filled the gas tank up to the top, even though the level was 7/8...because I was asked by the store owner to. When I brought this discrepancy up later he pretended like that didnt happen...I had to dispute fuel tank level anyways. I lost $25 dollars on the insurance and extra gas. Not happy. He was also smoking in the small office in which the transaction was conducted and he had an aggressive dog on the premise...very uncomfortable and unprofessional transaction

matthew M.
Rating:

Great staff, I thought I broke the truck and was worried but staff reminded me that uhaul takes care of the customers. Will rent again Thank you Matthew

justin D.
Rating:

Customer did not leave a comment.

Zachary L.
Rating:

Good service only downfall was no payment reimbursement by debit so have to wait for a cheque

warren S.
Rating:

Paid significantly more for fuel then I should have as the truck was only a quarter full when I received it and was half full when it was returned. Uhaul should then credit customer difference. Would not be an issue if it was full out and full return. Call me @ 9026314900

Patrick C.
Rating:

Send the online pick up steps before the customer arrives and has to figure it out on the spot.

Sukh B.
Rating:

Have more payment options may be.

Bryan D.
Rating:

Location not close to public transit But ample Parking, Staff was friendly and helpful

NIKKEL D.
Rating:

While I gave my credit card to make the reservation I asked specifically NOT to have the charge taken from it, I wanted to pay by Debit. This did not happen.

Katie S.
Rating:

Customer did not leave a comment.

Brendan C.
Rating:

Very helpful and knowledgeable staff.

Jane G.
Rating:

Customer did not leave a comment.

Stephen Aaron G.
Rating:

My reservation was unexpectedly changed to another location. However, the staff at this location helped me contact the customer service and resolved the issue quickly.

Jules R.
Rating:

Jay was more than helpful and we really appreciated his service

Mike C.
Rating:

Comply with their requests. I had asked for a dolly and furniture pads and neither of those were left in the van when I went to pick it up.

Rachel T.
Rating:

The online checkin worked well but my return experience was very frustrating. I was able to checkin using the safari browser but I could not complete the return on it. The return only worked using google chrome.

No reviews have been submitted for this location.

Back
To Top