Great experience with this rental; everything from scheduling the truck online to return was efficient - and the staff was exceptionally friendly and helpful.
KAREN P
Customer Reviews for Metro Storage Express
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The move in process was great! The employee assisting was so nice and helpful. The whole process was really smooth. I’m happy I chose this facility.
Phillip E | ReservationHi! I dropped off my truck at the right location. My phone died while I was using the return app, but when I turned it back on, it looked like the return had already gone through. Great service—everything was perfect!"\
GILJAE LGreat customer service! I'll definitely work with them again.
STEVEN SMy movers were amazing! They were communicative and ultra-friendly. Very mannerly and quick and efficient. Honestly the best movers I’ve ever had.
savannah mJules was wonderful! They answered all my question with effortltess grace.
JOELENE WLike it never even happened.
Josh B | ReservationGreat customer service at this U-Haul location.
STEVEN SJules was super helpful and the entire process was so easy!!
PATRICIA WHire more people with the same level excellence for your customers. Outstanding Service at this location. I highly recommend this location.
CASSANDRA HThe office smells so good! Super clean, and major helpful people.
REBECCA WI rented moving blankets on Friday -- was told that if I had them back on Sunday, my charge would be $20. But when I returned them, it was $30...sigh.
JOSEPH SWonderful and helpful staff
Corissa M | Overall ExperienceOutstanding customer service!! Thank you!
KRISTEN KThe only location I will ever rent from in St. Louis!!
NATHANIEL SYou have the most courteous representative at this location. Helpful and friendly.
ASGHAR DSuper helpful staff went out of their way to help, even giving us a larger truck for the same price when the one we rented had issues.
JULIAN KI used this business for storage and Uhaul rentals. My experiences with the staff and space were always top notch. Jules was always so helpful.
Sara C | Overall ExperienceI couldn't complete the return truck portion via the app. Which I'm sure is a corporate issue, not the franchise problem. I was concerned I was going to be charged for multiple days since it wasn't working.
Cole LExcelente servicio
Wilson LThis was an excellent rental experience. Truck was as promised, clean and well maintained.
LAURA DAll in all the location was good easy access once you get app downloaded was pretty well explained step by step
Sherry WUsed 2 climate controlled indoor units. Great overall experience. Felt very secure.
John H | Overall ExperienceThe process was daunting and complicated mixed up. Thank goodness the gentleman who worked at the brick and mortar came in TWO hours early and was able to give us the keys. It was a shit show and I will never plan to use U-Haul again
Lisa KSo easy, no waiting, & great people.
Cynthia WVery friendly and efficient staff.
Kristen HExcellent customer service. The staff member made everything super easy and was an excellent communicator!
Amy BMy issue was maybe not with the location, but the app didn't provide the gate code prior to asking me for pictures (or ever), so I wasn't able to take proper photographs as I was blocking the entrance gate while waiting for the code. I had to reverse and pull into a parking spot to call uhaul before I could get in. No issues otherwise!
Sarah RThe staff was amazing and so friendly, it was an easy process and I am very satisfied with my experience, thank you!!!
Adrianna Hwent smooth other than the mobile online check in didn't work properly and required 20-30 min on phone to resolve as there wasn't anyone onsite at office to assist.
Ken CGreat customer service
Leontoinette RIan is knowledgeable and warm. Great representative for your company.
Teresa TWonderful staff!
RICHARD RNothing! Your employee was amazing.
SCOTT SGreat experience!
Cynthia KThe employee hasn’t hooked up a trailer before. There were only 9 moving blankets when I reserved 2 dozen. Had to drive around St. Louis to 3 stores to rent the blankets
Donna KEverything was very well organized, and Becca was very friendly and helpful. The pricing overall was a little unclear, but I have no complaints about the total amount.
Aaron WThe app was a nuisance. The woman that was working, Becca, was very helpful and kind. Would definitely recommend.
Ronald bJules and Ian were both great! They explained the rental process and were very helpful. I would use your rental services if I have a need in the future. Cheryl Kern
Cheryl KThe only thing I can think of is u haul didn't clear the computer from my previous rental 3/23 for a 95 dollar balance that was paid in full 3/23 & it held up time my rental but after a 30 minute phone call u haul apologized for there mistake and I was able to rent a u haul and I even purchased another storage unit that makes 3 storage units I now rent
Shane RThis is the best, friendliest, most efficient Uhaul location that I have ever used!
Christopher LJules and team are friendly, efficient and make it easy to choose this location. Thoroughly recommend them
RICHARD S | Overall ExperienceIt’s great service!
Federico B | Overall ExperienceThe employees were so lovely and helpful! This is the best experience I’ve ever had
Katherine HVery pleased.. Customer service excellence
Tiffany SGreat customer service!
Bruno DWhen I arrived, I needed to locate the van, which was inside a rather large parking lot. After walking across the parking lot to find the van, I then needed to walk back to the entrance to get the key and then walk back to the van. Not a big deal, but a bit inconvenient. When I got in the van, the low tire pressure light was on. There were no markings on the door for tire pressure. To get the odometer reading, I had to figure out how to clear the tire pressure warning. I also don't understand why vehicles can't be left full. It's easy to refill a tank to full. Not so much "a little over half."
PHILIP NThis was the first time I rented a U-Haul from this location. Both of the employees I encountered were courteous and helpful. I would certainly recommend this facility to anyone looking for Rental Services!
Eric ESuper fast, very friendly, great service. Highly recommend this place if you need one
Christopher KI left my sunglasses in the truck. They are Ray-Ban's in a blue protective sleeve. Went to location but the truck was just removed from the lot for scheduled maintenance. The manager was nice enough to take my phone number in case they show up but I doubt I'll see these again. who knows. Otherwise the experience of renting from this location was great.
Glenn HThe service was great and very flexible. I would suggest a light more clear instructions only the return policy.
Joseph PFix the app. Stop redirecting to the website. Seriously. Let the design team actually do their jobs with engineering. The app has "design by committee" and "creativity led by finance" written all over it.
Matthew SThe app is very clunky. The office and location is great and the staff are very helpful, but the cab was very dirty.
PHILIP Ncheck engine light was on. told by staff to ignore.
JOHN GEverything was great
James SThe office smelled so good and was comfortable and inviting it was so nice. The manager was professional and quick. While also being able to have a nice conversation which was comforting due to my situation. I absolutely adore this place and employees. The entire place was clean well maintained and I am a happy customer!
RAVEN M | ReservationCustomer service was great. I do not remember his name, but he was communicative and great to interact with. Will definitely use this service location over others
Ashish TCustomer service needs improvement! Car dolly was damaged the driver light didn’t work. And my pick up location was changed three times which was poor because I was out of state and I had no idea where I was.
Rodolfo PMobile drop off site closed
Sonya BI didn't realize it was not a regular Uhaul. I didn't know that "after hours" started at 3pm and had to pay extra for that. I also had to pay $25 cleaning fee but when I picked up the truck it was GROSS and not cleaned from the previous user. Crushed goldfish crackers were all over the floor and dried liquid in the cup holders. The woman at the front desk, Jennifer was very nice.
EMILY MWorst experience. Will never use uhaul again. They guy there was not nice and a jerk. Really one of the rudest guys ive met. I guess penski from now on.
Corey BI have not rented a UHAUL in over twenty years so I did not fully understand that it was necessary to take a picture of how much gas was in the vehicle upon accepting it. When I returned the vehicle, with more gas then I received it in, I was charged a fuel fee. The personnel was polite, but did not empathize the importance of photographing the gas gauge. .
Karen GGreat experience, would definitely use again and recommend.
Ann G | Overall ExperienceSebastian was a huge help getting started and made sure I had everything I needed to store my items securely for as long as I needed. Facility was clean and I never felt like my items were in danger of being damaged or compromised. Price for the space was definitely reasonable and they are in a good location for safe entry and exit. Would use this storage place again for sure.
Chad G | Overall ExperienceGreat place to store your things safely. Only thing I didn’t like was I tired to get my things out before having to pay another month. When I showed up up to enter the gate I didn’t have access. I called the office the next and they said I needed to pay a extra 20 for 24/7. My next off day was 4 days which put me in a new month. Yup! Had to pay another 80.00 and my things aren’t even in there. Other then that everyone is nice and the place is clean.
Ariona O | Overall ExperienceHad a fantastic experience and would definitely recommend this facility to others.
Tiffany P | Overall Experience