I didn't realize it was not a regular Uhaul. I didn't know that "after hours" started at 3pm and had to pay extra for that. I also had to pay $25 cleaning fee but when I picked up the truck it was GROSS and not cleaned from the previous user. Crushed goldfish crackers were all over the floor and dried liquid in the cup holders. The woman at the front desk, Jennifer was very nice.EMILY M.
Metro Storage Express
(U-Haul Neighborhood Dealer)
One-Way and In-Town® Rentals in Saint Louis, MO 63139
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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- 4.0 Average Customer Rating
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Worst experience. Will never use uhaul again. They guy there was not nice and a jerk. Really one of the rudest guys ive met. I guess penski from now on.Corey B.
I have not rented a UHAUL in over twenty years so I did not fully understand that it was necessary to take a picture of how much gas was in the vehicle upon accepting it. When I returned the vehicle, with more gas then I received it in, I was charged a fuel fee. The personnel was polite, but did not empathize the importance of photographing the gas gauge. .Karen G.
I had an absolutely horrible experience with my Uhaul rental. I specifically got a 24/7 reservation so that I could drop the truck off after hours with my phone. However, the mobile drop off did not work at all and I was charged an extra $20 + the next day for a staff drop off â€œconvenience feeâ€. I view it as completely unacceptable that I was charged extra for the mobile drop off service not working, which is no fault of mine. When I tried to dispute the charge, I was left on hold for hours. I was sure to leave a review of my experiences on google and will never rent a Uhaul truck again. I've also told 4 of my friends who are moving in the next several months about what happened and they will be switching from Uhaul to Penske, budget, etc. I'll continue to tell anyone who is moving not to use Uhaul, who scams you out of money for their faulty services that they advertise.Alexander O.
The staff was accommodating and friendly.RICHARD B.