The after hours pickup process was very lengthy and it was very cold outside. It would have been helpful to have been sent some of the pre-arrival things in advance, like taking a selfie, photographing my drivers license. Also providing a photo of the key pickup box would have been helpful, the description was very confusing and again it was dark and freezing outside. I had to take so many photos of the vehicle upon pickup but didn't have to take a photo of inside the cargo area. But when I dropped it off, I did have to take a photo, only to find that there was trash back there that was NOT from us picking up a sofa.
Gina W
Metro Storage Express
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Saint Louis, MO 63139
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- 4.5 Average Customer Rating
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I called back the next day saying I left something in the glove box. The guy saying he didn't want to check because he said they had a lot of snow. Was not happu
greg hThis contract was originally at the Tucker St. location in St. Louis, however Tucker street did not have a truck so I was sent to Hereford location. I had declined the insurance at Tucker. At Hereford, I was told that all the information from the Tucker contract would be applied to the Hereford contract. However, the insurance was added at Hereford without my knowldege or approval.
JOHN LThe whole process was quick and easy. The app was easy to follow and gave excellent step-by-step instructions. The van was excellent as well.
Laura Di loved the bluetooth feature and the HUGE windshield! i felt so excited on my long drive south as i moved all my things. i loved the little bat on the side of my truck and the truck was easy to maneuver—i’ve always been so scared of them because of a bad budget truck experience. now i’ll always be loyal to uhaul!!
Lauren M