This was the worst experience I have ever had. I picked up the rental 10/9/21, the gas was on empty, it was dirty inside which is very scary considering we're dealing with "COVID", the price on the truck said $19.99 but they charged me $39.99. I turned the truck in that night, put the keys in the night box as instructed by the attendant but when I got my final bill it stated I returned the vehicle on 10/10/21 @3pm. That following Monday I was emailed a final bill of $174.50 OMG!! highway robbery. I called customer service to straighten this out but was put on hold several times for over 40 minutes at a time. This place is a total rip-off, I would not recommend them to anyone. One thing for certain and two things for sure, I will be reporting them to the BBB and calling the Attorney General.Kathy S.
Customer Reviews for Metro Storage Express
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.BILAL K.
Customer did not leave a comment.Michael B.
At the time of this review, this location is new to the U-Haul truck rental business. The person who checked me in had trouble navigating the computer system, but got it figured out eventually. Truck itself was fine, but the gas tank came only 3/4 full and the person had recorded it as 7/8 full.KEVIN L.
Customer did not leave a comment.David S.