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Jack S
Customer Reviews for MFS Alliance
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Went through some serious storms and our cargo stayed dry. Can't beat that.
LLOYD SI was worried that the Uhual would be a major gas bill because it didn’t look fuel efficient. But actually it was super super super good on gas!!
KIMBERLY HFirst, I suggest offering the customer the option to purchase or rent a lock for the Uhaul, to prevent potential theft from the start of the journey. Have them ask all the destinations, such as the drive back to their house, the location, gas station stops, etc. Also, they stated they listed my drop off location as "Customer is unsure of drop off location" but I was forced to drive 20 minutes out of the way to go to a location further away from me than the place I'd found later when I got here. The drive home plus that detour caused me to lose $42 that I hadn't planned for causing me to lack the funding for food and other essential items. I've very upset about this but there was no one I could complain to about it because U-haul isn't open on the weekends.
CHARLES DDidn't talk to anybody
TIMOTHY TU-Haul needs to make sure that the customer has enough miles to drive to another state and be able to actually use the U-Haul to move without being charged extra in the 4 days it is rented!
Lana JThe mileage assumed was way off. Fault of the software, not personell
PETER PGreat service by friendly people.
NEIL SAs a first time renting a uhaul this location was extremely helpful will come back to this location if we ever need a uhaul. Highly recommend anyone to rent here.
Jennifer YThere was no signage to know what to do when we pulled up. Once we figured it out, they got us hooked up speedily. Checkout out with paperwork and payment took longer than hooking up the vehicle. We looked around trailer, but out of choice. We used to, when renting a uhaul, fill out a paper that let us mark damages and assess carefully. It felt safer so that the customer isn’t blamed for another customer’s mistake. But that is a Uhaul policy thing, not this company’s.
Thomas WWas told before by many people that renting a u-haul was difficult. I had no problem at all. Everything was smooth and timely. No problems with the staff at the store ar the trailer that I rented.
BRIAN WFriendly service.
Jim IEveryone very nice and willing to help, even though it was pouring down rain.
DAVID REveryone was very nice and friendly and helpful..A great experience.
MISTY BEasy to maneuver in the lot to return rental trailer
Thomas JPeople were friendly
Eric FEasy access to drop off the equipment. It was after hours when I arrived so no personnel were present. No issues with the return.
jeanette bHelpful staff
Jason BVery friendly staff at this location.
Mitzie FNot well lit for after hours drop off..too long to return on mobile device
Karen FThe parking was minimal. The facility we dropped off told us we owed more money when we were told that we wouldn't unless we went over the miles by the rental facility. The computer program wasn't working correctly and she had to use her phone. Gas stations were not convenient for refilling the tank before drop off. Also, when we rented the truck it was below 1/2 tank and we were told to present the receipt for what we had to put in it; the drop off facility had no record of this and made us go put the tank up to 1/2 tank. Our issues were addressed by the personnel, but still wasn't the best experience.
Anna MEverything was great
Eric FFriendly staff and a really nice shop. Highly recommended!
John Ckeep the good work up
Timothy HNot much room for parking and it’s on a hill. Not good for trailers.
Aubrey BStaff was friendly and professional. Took good care of me.
Jack SNothing, thanks.
Jim IEasy drop off location
TABITHA KI reserved trailer from Ashley at Glasgow storage for a one way from Edmonton to her location only being she didn’t have a trailer. Dealing with Ashley has been always 100% the Best dealing with associates at the 800 number has not always been satisfactory MFS alliance was ok. Although my preference is doing buiss with Ashley athe Glasgow storage premier storage Solutions LLC
SCOTT KSuper people, friendly, easy to work with, will come back when I need a uhaul again definitely! 5 star people!
ROBERT CGreat customer service, if I ever need to rent a uhaul vehicle I will definitely come back. Thank you!
ROBERT CTruck did not shift properly. The driver had to really control the steering. We got to Texas safely.
ROBERT FI would like my deposit refunded please
DENNIS GVery caring and helpful. There is nothing like small town service!
JAMES KGreat customer service and very helpful and knowledgeable staff. They can take care of any of your moving needs. Highly recommend
ROBERT BMFS Alliance is one of the best U-Haul rental outlets that I have visited. Very friendly, professional and equipment is taken good care of. I recommend this location.
LESTER JThey were super friendly and helpful.
LISA WThe online drop off was too cumbersome. Taking all the pictures after an exhausting day of moving was just too much.
Henry DFree bottle of water while your doing paperwork
HENRY OThe drop of was also perfect. On a Sunday now one was there but it was a peace of cake to drop of. So easy. The whole process was smooth. Trailer was smooth. Good equipment like you have is the key. You will have people you can’t please. ??
david gQuick, efficient, and very kind staff they were knowledgeable about the equipment they quickly came out and removed the trailer from my vehicle and placed it at the location they wanted it at which is such a relief after moving which is so stressful
AMANDA WGreat folks very helpful got anything you need
ROBERT B