Customer did not leave a comment.misty S.
Customer Reviews for MGM Towing
(U-Haul Neighborhood Dealer)
Enid, OK 73703
Services at this Location:
8 am - 12 pm / 1 pm - 6 pm
1 pm - 12 pm / 1 pm - 6 pm
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.STEPHEN B.
Everyone I came into contact to either in person or by phone was helpful, patient, courteous, knowledgeable and efficient. The trailer was in fine shape and we had no trouble. I can't think of anything they could improve. I would give them a 5 star rating Except maybe some coffee for the road--LOLdeborah H.
Treat everyone else as you did us. Great jobCLIFFORD S.
Customer did not leave a comment.Cynthia A.
Customer did not leave a comment.KATHY W.
There was no one on site when we went to pick up the u-haul. I understand the person that was supposed to be there was ill. We had driven 75miles to pick it up so it was stressful. The lady that came after we called was pleasant and an hour and a half past pick up time, we were able to leave. Stuff happens and it all worked out.James N.
Customer did not leave a comment.Kyle B.
Reduce prices in an environment of hyper inflation.Frank C.
Glen was excellentDOUGLAS B.
Customer did not leave a comment.Robin S.
Great customer service I'll use them againGARY T.
Customer did not leave a comment.GLENN H.
The guy that runs this is awesomeKiesha G.
Yes the vehicle was clean. Between the time I left the rental location until I returned, it leaked 3/4 of a tank of fuel out of the front of the fuel tank. Was also told I could pick it up at 7am on Friday morning and no one showed up. When the owner showed up at 7:45 am after I called him at 7, he asked who said I could pick it up at 7am, because they do not open until 8. When I told him who told me I could pick up the vehicle, I was told â€œshe's going to get her ass firedâ€.kale S.
Customer did not leave a comment.William H.
The truck was locked with the key inside which delayed my moving process about an hour for someone to unlock it. Would never go here again.James W.
Glenn was great and fun to talk to. There was no problem getting the trailer and I would recommend him to anyone!🤔😏BESTRICE B.
Great that he was open on a sunday to pick up trilerKathy S.
Customer did not leave a comment.David B.
Customer did not leave a comment.Timothy S.
Customer did not leave a comment.mary W.
Glenn was very nice and accommodating. He went to extra steps to make the pickup and return smooth, even staying late to help with the return. Highly recommended.James N.
Very professionalJon J.
Customer did not leave a comment.Jennifer T.
Customer did not leave a comment.MISTI M.
The truck was honestly the biggest piece of trash I've ever rented. It was over heating, the brakes were terrible, the steering was loose and it was dirty when I picked it up. Its a miracle the number one cause of death in the United States isn't uhaulJason M.
Customer did not leave a comment.SHERRY M.
I elected no insurance for my rental since USAA covers vehicles and trailers I am renting or borrowing. However, the individual that wrote up the contract added the insurance and unfortunately I didn't realize it until after the fact. Don't add insurance just because you may receive a premium.Joseph H.
Customer did not leave a comment.Peyton K.
Customer did not leave a comment.James H.
Customer did not leave a comment.DAVID S.
Customer did not leave a comment.Richard F.
Customer did not leave a comment.Robert C.
Customer did not leave a comment.Stephanie D.
Customer did not leave a comment.Jay P.
Customer did not leave a comment.RICHARD C.
Get the customers authorization before double chargingRandy M.
Unable to get U-Haul due to website being down and location being closed. Over an hour wait time to trouble shoot and gate of pick up location closed before able to speak to someone to help.Annelise H.
I made a reservation online to another location but when I got there the people that were to return the truck I was getting didn't return the truck so the gentleman was very helpful and got us a truck from the next closest location. All in all easy pickup and easy drop-off. Thank youLisa S.
Very enthusiastic owner. A pleasure to talk to.ALFRED F.
The owner at MGM towing was not at facility at 9:00am. We had to go to another uhaul facility in Enid to get his cell phone number and then he showed up an hour late. He made jokes about not being there on time. Extremely poor customer service!!TYLER T.
Outstanding service!TONY T.
Get off phone when helping someoneMichael J.
Customer did not leave a comment.Angela H.
Customer did not leave a comment.Lester L.
Customer did not leave a comment.RONNIE R.
Customer did not leave a comment.ALEXANDER J.
Several people were scheduled to pick up items at 8 AM, and there was no one there until 8:15. The truck was a little dirty on the inside, but nothing major. I requested 24 moving blankets, but they only gave me 6, since they didn't have the key to the building where the rest were stored. They did offer to bring them to the house we were unloading, but we were mostly done by the time the guy called. The "check engine" light was on, and the oil pressure light came on while driving.ROBERT M.
Very helpful!!!!KATHLEEN E.
Customer did not leave a comment.NELLDEEN E.
Customer did not leave a comment.DAVID D.
Customer did not leave a comment.RICHARD S.
Customer did not leave a comment.JENNIFER R.
Great folks to work with.James C.
Customer did not leave a comment.RACHAEL A.
Customer did not leave a comment.JORGE M.
Customer did not leave a comment.JESUS A.
Customer did not leave a comment.JIMMY S.
Customer did not leave a comment.Pamela K.
Customer did not leave a comment.LeRoy W.
The truck I rented wasn't the cleanest. But it wasn't to the fault of Glen the owner. He went above and beyond to go power wash the outside and inside after the previous user and get me out on time. I saw the truck prior to this and it was disgusting. Glen have his best effort to get it done.Gerrett S.
Customer did not leave a comment.EDMUND S.
Customer did not leave a comment.TONY T.
Customer did not leave a comment.CARMELA T.
Customer did not leave a comment.Crissa E.
Customer did not leave a comment.Jonathan V.
Customer did not leave a comment.MADISON J.
Nothing Very helpful straight forward i will recommend this location again. Robert Brooksgmail.com B.
Customer did not leave a comment.ROBIN B.
Customer did not leave a comment.Jerika A.
The guys was so helpful and fast to get me going. I would come back here next time if i needed an U-Haul. I would say go check it out for yourself.Jim G.
Customer did not leave a comment.Stephnie S.
Improve the online check in system. Tried to return my truck and kept telling me the mileage was lower then when I got the truck so had to add a zero and ended up getting over charged with no money back.MELISSA T.
Customer did not leave a comment.Elora R.
Customer did not leave a comment.ROY A.
Customer did not leave a comment.SHAREKA C.
Nice people to deal with.Michael A.
Customer did not leave a comment.KAY B.
Customer did not leave a comment.BLAKE H.
It was nice and laid back, plenty of room to drop the trailer. Friendly operator.Michael S.
Customer did not leave a comment.nanci M.
Customer did not leave a comment.james O.
first time I rented from U-Haul , or any rental place. Went smooth.KATHLEEN G.
We were overcharged and have been promised a refund numerous times. It has been over a week and we still don't have the refund.CURTIS L.
Customer did not leave a comment.Jackie L.
Customer did not leave a comment.John M.
Customer did not leave a comment.Roslynd C.
He was very friendly and helpful! Would definitely Recommend!Heather M.
Customer did not leave a comment.Terry C.
The staff member who helped me was friendly. The return process was very quick and easy.Breana S.
Customer did not leave a comment.Eric T.
There was no place to park at the facility and we had to hunt down someone to help. We were directed to a lot across the street and had to find a place to park the trailer ourselves and trailer was never inspected.Nancy M.
Excellent service. Drop the cargo van. It handled like car and was easy to load from the big side door and twin back doorsRONALD J.
Customer did not leave a comment.DAVID D.
Customer did not leave a comment.Chavon K.
I think they would go way out of the way to help get it done for a customerKent S.
Truck had not been sweptWILLIAM A.
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