Customer Reviews for Miami Total Security LLC
(U-Haul Neighborhood Dealer)

546 reviews

13250 SW 128th St Unit111   Miami, FL 33186
(132 Ave Sw 128 St)

(786) 250-6458

Hours

  • Mon–Fri
    9 am–3 pm
  • Saturday
    9 am–12 pm
  • Sunday
    Closed

Services at this Location:

Contact Us

(786) 250-6458

13250 SW 128th St Unit111
Miami, FL 33186
(132 Ave Sw 128 St)

Services at this Location:

Hours

  • Mon–Fri
    9 am–3 pm
  • Saturday
    9 am–12 pm
  • Sunday
    Closed
  • 24 hour customer return
  • habla español

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

The experience was great and am very satisfied.

Milagros B. 
Rating:
1.0

Horrible experience.

Natheenashane S. 
Rating:
4.0

Customer did not leave a comment.

reiner G. 
Rating:
5.0

Fue perfecto, y fanny me ayudó muchísimo, Gracias fue un excelente servicio

Alexis P. 
Rating:
3.0

Customer did not leave a comment.

terry R. 
Rating:
4.0

Customer did not leave a comment.

Michel Q. 
Rating:
5.0

Muy buen trato y profesional

ALEXIS G. 
Rating:
5.0

Customer did not leave a comment.

KYLE M. 
Rating:
1.0

The dealer at the Miami Total Security, LLC location called me after i was already 30 min away into my move and said that she gave me the wrong truck keys and that I needed to drive back the 30 minutes and switch trucks... this forced me to have to cancel my movers that I had scheduled and put me behind completely on my move. She said she would give me a discount for the troubles and never did. One of the most stressful days of my life due to this dealers negligence and then also not keeping her word.

Harriette mayrim F. 
Rating:
5.0

Customer did not leave a comment.

Hidel H. 
Rating:
5.0

great job!

Juan Carlos C. 
Rating:
5.0

Customer did not leave a comment.

Ivan C. 
Rating:
5.0

Customer did not leave a comment.

Hidel H. 
Rating:
5.0

Very quick and great costumer service!

Jackie O. 
Rating:
4.0

If a person is not tech savvy, this would have been harder. It took a while for the instructions to load while I waited to get the vehicle.

Michelle C. 
Rating:
5.0

Customer did not leave a comment.

Demeris A. 
Rating:
5.0

Easy, quick and great service

Sonia V. 
Rating:
5.0

Customer did not leave a comment.

Robert W. 
Rating:
5.0

Customer did not leave a comment.

yves H. 
Rating:
5.0

Very Nice service

William H. 
Rating:
5.0

Customer did not leave a comment.

Hidel H. 
Rating:
4.0

Customer did not leave a comment.

David F. 
Rating:
5.0

Customer did not leave a comment.

Jossiel M. 
Rating:
4.0

Get the return app to work correctly. It took 4 tries to get it to finally get all my information entered. And 30 minutes for my time wasted.

Gary B. 
Rating:
5.0

Customer did not leave a comment.

Roberto A. 
Rating:
3.0

Customer did not leave a comment.

Sharon M. 
Rating:
5.0

Customer did not leave a comment.

Hidel H. 
Rating:
5.0

Customer did not leave a comment.

Jossiel M. 
Rating:
2.0

besides u-haul costumer service# you should have a local# where they can answer you.there were 2 different # supossedly "24/7". NO ONE ANSWER .

jose G. 
Rating:
5.0

Customer did not leave a comment.

Raylily R. 
Rating:
5.0

Customer did not leave a comment.

Hidel H. 
Rating:
1.0

I have rented twice this month and both times they have made the same mistake, they do not put the correct key in the mailbox, they do not answer calls, they do not answer texts, you have to insist many times so that they can correct their mistakes, customer service is very bad....unprofessional!

RUBEN H. 
Rating:
1.0

Customer did not leave a comment.

Oscar B. 
Rating:
5.0

Customer did not leave a comment.

Luliana M. 
Rating:
3.0

Customer did not leave a comment.

Twana M. 
Rating:
5.0

Easy and fast facility location!! 100% recommended!!

LUIS D. 
Rating:
1.0

Needed MORE THAN TWO HOURS to receive key after finding out the store was closed at 12:00 pm and my pickup was scheduled for 1:00pm!!!!! 24/7 ? What's that about? I had 7 different operators over the 3 hour phone thing! Does that mean there's someone incapable to answer my phone 24/7? Not to mention the scant 4 hour use I needed (from 1pm to 4pm) to pick up a piece of furniture! Turns out I needed to spend on UBER , waste MORE gas by missing appointment and you'll STILL NEEDED THE VEHICLE BACK AT 4:09pm the same damned DAY!!!!! I want an explanation of 24/7!!! I expect this! In the end I was told, thankfully, that I could keep the truck till the next day(4:00pm). And another spokesperson agreed to send a $50.00 “sorry fee”. But I haven't seen that as of now: 4/25/22

DONALD P. 
Rating:
5.0

Customer did not leave a comment.

Hidel H. 
Rating:
5.0

Customer did not leave a comment.

Jyrko C. 
Rating:
5.0

Customer did not leave a comment.

Julio V. 
Rating:
5.0

Customer did not leave a comment.

Hidel H. 
Rating:
5.0

Customer did not leave a comment.

Hidel H. 
Rating:
5.0

It would be helpful to get a phone call in addition to website info and prompts to inform customer what to expect with after hours pick up or return

Dian A. 
Rating:
5.0

Customer did not leave a comment.

Alejandro M. 
Rating:
5.0

Customer did not leave a comment.

Hidel H. 
Rating:
5.0

Customer did not leave a comment.

Jesus P. 
Rating:
5.0

Customer did not leave a comment.

oscar G. 
Rating:
2.0

No one works here. No working phone number

Mikel C. 
Rating:
5.0

Customer did not leave a comment.

Hidel H. 
Rating:
5.0

Customer did not leave a comment.

Allan A. 
Rating:
5.0

Excelente atención de Sra. Fanny, puntual y rápida la entrega, Gracias

YASMARY A. 
Rating:
5.0

Great and fast service

Franco A. 
Rating:
5.0

Customer did not leave a comment.

Hidel H. 
Rating:
5.0

Customer did not leave a comment.

Eduardo S. 
Rating:
4.0

Customer did not leave a comment.

Roberto P. 
Rating:
5.0

Excellent service!

Rosario Jean ros R. 
Rating:
4.0

Improve the check in and check out process. Check in takes a while to process and GPS location is not accurste. Check out process does not work sometimes. Your phone customer service needs to be improved considerably. Waiting times of 50-60 minutds are unacceptsble.

Alejandro D. 
Rating:
5.0

Customer did not leave a comment.

Alanys G. 
Rating:
5.0

Customer did not leave a comment.

Hidel H. 
Rating:
5.0

Customer did not leave a comment.

Hidel H. 
Rating:
5.0

Fanny was very friendly and professional! This was one of my best rental truck experiences!

BENJAMIN J. 
Rating:
5.0

Customer did not leave a comment.

Hidel H. 
Rating:
5.0

Customer did not leave a comment.

Hidel H. 
Rating:
5.0

Customer did not leave a comment.

Kevin O. 
Rating:
1.0

The truck only drive to 60 mile per hour left front tire was very bad after 60 star checking drove 14 hours to Miami to Nashville Tennessee the company should give me any compensation for a terrible experience need feedback

LEONEL DENYS G. 
Rating:
4.0

Keep the safe drivers cabin clean. I had to clean steering wheel all of the consul doorhandles seatbelt release with disinfectant wipes it was all dirty.

Juan C. 
Rating:
5.0

Customer did not leave a comment.

Jennifer F. 
Rating:
5.0

Amazing customer service. Rep at site very helpful and responsive. Check in quick and easy via online/text check in and checkout.

Rogelio F. 
Rating:
5.0

great customer service, fast and easy.

Lenar G. 
Rating:
5.0

Customer did not leave a comment.

Hidel H. 
Rating:
5.0

Customer did not leave a comment.

JOSE R. 
Rating:
5.0

Customer did not leave a comment.

FREDDY O. 
Rating:
4.0

Customer did not leave a comment.

Jeffrey M. 
Rating:
5.0

Customer did not leave a comment.

Hidel H. 
Rating:
5.0

Customer did not leave a comment.

Hidel H. 
Rating:
3.0

Update the UHaul site to reflect appropriate one-way drop off locations. I shouldn't have make a reservation for a one way when I'm moving 20+ miles and then be told that it needs to be returned to the original location. Very inconvenient

Alejandro H. 
Rating:
5.0

Exelente atencion de Fanny, los camiones muy limpios atiende de inmediato a cualquier solicitud que se tenga

Nicomedes B. 
Rating:
5.0

Amazing customer service

Rafael V. 
Rating:
5.0

Customer did not leave a comment.

Luis E. 
Rating:
5.0

Fanny was amazing

SCHILLER B. 
Rating:
4.0

Customer did not leave a comment.

HERNANDO D. 
Rating:
5.0

Customer did not leave a comment.

Alberto F. 
Rating:
4.0

Didn't know that because of the Coronavirus, the office was closed and you were supposed to register online and had to get the key for the truck from a padlock

EMILIA W. 
Rating:
5.0

Customer did not leave a comment.

Hidel H. 
Rating:
5.0

Customer did not leave a comment.

Rafael V. 
Rating:
5.0

Customer did not leave a comment.

Hidel H. 
Rating:
5.0

Customer did not leave a comment.

Carlos S. 
Rating:
5.0

Customer did not leave a comment.

Hidel H. 
Rating:
5.0

Customer did not leave a comment.

RAFAEL C. 
Rating:
4.0

The truck was clean, however it was old and a bit hard to handle. Other than that, good customer service and friendly staff.

Salvador G. 
Rating:
5.0

Customer did not leave a comment.

JUAN FERNANDO M. 
Rating:
5.0

Customer did not leave a comment.

Hidel H. 
Rating:
5.0

Customer did not leave a comment.

Hidel H. 
Rating:
5.0

Customer did not leave a comment.

Hidel H. 
Rating:
1.0

I could never check in the vehicle when it was delivered

Luz A. 
Rating:
5.0

Super helpful, thank you!

Mariana M. 
Rating:
4.0

I said yes to the question "Was the equipment clean and well maintained?," because it was clean, but the truck seamed to have transmission issues.

EMILIO V. 
Rating:
5.0

Customer did not leave a comment.

Hidel H. 
Rating:
5.0

Customer did not leave a comment.

ELOY MARCUS V. 
Rating:
5.0

Customer did not leave a comment.

Hidel H. 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

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  • Trailers & Towing

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