Customer Reviews for Michaels Service Center Inc

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Michaels Service Center Inc

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CASANDRA G. on

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Very pleasant to work with.

Kimberly I. on

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TYKEYLAN W. on

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Thomas C. on

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Have dealt with these people for years, always received great service from them

walter M. on

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Robert J. on

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William M. on

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Excellent service and done quickly

VONN E. on

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I have rented from this U-haul location for many years. The equipment is always clean and ready to go when I get there.

Kerra la shae L. on

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The lady that checked me in was really nice.

grace L. on

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This location was quick to get my information processed and me on my way to moving my furniture. When I returned again I was processed quickly. Folks were friendly.

Francis S. on

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Suzanne M. on

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Daniel W. on

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I rented a truck with a dolly for my car. The person at the rental place wouldn’t even get up to show me how the dolly worked. When I asked him to at least watch me put the car on there so I knew what I was doing he said it would cost me $25 for him to just watch me or for him to even show me. Very unprofessional especially since it was my first time putting a car on a dolly. I could have damaged the truck and it would have been on me to pay for it. I’ve rented a same dolly from budget and they have me no problems when it came to showing me if anything I didn’t even have to ask they came out and offered to show me how it worked so I knew how to do it when I was ready to get my car up. Will never rent from you guys again and I would never recommend this store to anyone

William M. on

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Fast friendly service

Mary H. on

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ericdanelle S. on

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shawn B. on

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William M. on

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Great service as usual, friendly fast service

Roy D. on

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benjaminjoseph D. on

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Dwayne K. on

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keshiahines B. on

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William M. on

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Friendly service, in and out quickly. The way I like it

walterkent H. on

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James E. on

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Easy & quick

David W. on

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candic B. on

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keshiahines B. on

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Great customer service!!! I will definitely be using this location when I move. I will also Highly recommend them.

Tobie M. on

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amymichell T. on

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debbiepilkingto M. on

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I rented a truck @ Michael's U-haul/ W. Franklin Blvd., Gastonia, NC. I asked what fees were included with the $19.95, I got no direct answer. Just insurance which I expected and .79 per mile. I was not told that I would automatically be charged $39.50 for mileage before I ever drove off the lot! Nor the $1 enviromental fee, the $8.21 tax, nor that I would be charged a $20 fee for an after Hour return. I told her I would only be needing the truck for a couple hrs. and then returning it. She showed me where to put the key, but never mentioned the $20 fee nor the fact that if I kept it 24 hrs. it would be cheaper, Nor did she tell me she stuffed my receipt inside a brochure, which did have all these charges on it and had I seen it I would have gotten a refund! She also told me there was 3/4 in gas and it was actually below that mark. I put $5 gas in before turning after driving only 21 miles because that's all the cash I had! I gave her a $100 deposit and she charged me the entire amount. I have been in tears and sick to my stomach as I draw a small SS check each month and now I'm left with $7.97 in my acct. and will not receive my next check til Oct. 9! Now I understand why there were so many available trucks on the lot! This woman is a crook and if she can not refund me at least the ridiculous $20 fee for being nice and bringing the truck back early and cleaner than it was, I am going to let it be known all over Gastonia and Facebook. I will NEVER advise anyone to deal with this woman! Yes, I am very upset over this! This is False Advertisement!

William M. on

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Great , friendly service

Jessica L. on

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Have a bigger drop job sign.

johnny B. on

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No improvement Bobbie is the best!!

Johnglenn L. on

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Very nice employees. I will rent from them again.

Franklin H. on

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tyronmontoncarl R. on

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William M. on

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Great service! In and out with no issues

kristin D. on

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Robert B. on

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45 minutes to use your application to pick the truck up, another 45 minutes to return it. You call fir help and switched from person to person. I should have went with Penske like every said. U-Haul used to be the best!!

Caleb W. on

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brittany E. on

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michelle W. on

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jeffreytodd B. on

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Nothing they were very helpful and polite even though I didn't know anything about your process or what size truck I need! They. We're fabulous.

Brian B. on

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Christi B. on

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ZULMA M. on

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The gears are slipping and it smelled like a sweaty man in there. But just the needed it to move a teacher friend from her storage back to her classroom. It got the job done. Glad it wasnt far

richardvardryjr M. on

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Compliments to Bobbie who served me!

mathewcarlton C. on

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I thought everything was good, staff was friendly and had truck ready quick, and explained everything well as far as rates and where to drop the key

dana H. on

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No improvement needed when you go to Michaels Service Center! Definitely professional and helpful! Would recommend 1000 times over!

William M. on

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Always quick, friendly service

Anna H. on

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marlandgay E. on

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The truck broke down I spent 6 hrs on phone 90 minutes on hold ... they told me I was going to have to pay for the tow and then you wanted to charge me full price even though I only used half of the estimated miles and 3/4 of a tank of gas ..., total BS crooks .... never again!!!!!

Pamela H. on

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Sonya S. on

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Kimberlyann H. on

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Mary D. on

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All was great. The staff was polite and helpful and the truck was clean!

PAUL K. on

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Robertlavon S. on

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The truck was amazing and handled perfectly.

sherrythornburg A. on

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Ross C. on

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michael S. on

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The interior can of the truck had an overwhelming marijuana odor. But the box and exterior was clean and in good shape. The truck had no maintenance issues. Great, friendly staff too.

Judith N. on

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MCKEE C. on

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pamela U. on

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latrina W. on

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Sharon P. on

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ben B. on

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Never in my 40+ years have their been a problem, Ben.

dashatenise L. on

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Fast service and easy process!??

Bruce N. on

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Dave D. on

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Danielle T. on

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Was over charged

Yvette S. on

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William E. on

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Laura G. on

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Scott R. on

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The trucks need suspension. That's all I can really think of. The truck was good on gas even towing a car. We estimated that particular truck has 9.76 miles per gallon of gas with a car carrier and car on the carrier. The only other thing I would suggest is expand the size of the cabin, both in seating area and near the accelerator. The A.C. was ice cold, the sound system on the radio was great, the 120V didn't charge our phones quite as quickly as I thought, but it sufficed.

Lisa B. on

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edward M. on

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cory L. on

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These guys really helped us out.

Gregory Z. on

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nothing to do with this location, had early pickup,1 hr before store opened, could not get uhaul checkin to work on website or app, tried 3 different phones would not go past taking headshot photo, called in was told would have to wait for store to open. wasted 1 hr of my time that should have been used moving. used the week before no problems.

keyeriamaria H. on

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The lady told me my uhaul rental had to be returned at 5:30 because they didnt have a drop box then today when i asked why my paperwork said the rental was to be returned by 8pm i was told they indeed did have a dropbox. I was charged $160 for a small truck and 2 days. I will never recommend anyone going there.

terry J. on

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anthonywill S. on

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Nothing. The service was excellent. Donna was very personable and friendly.

DEBORAH C. on

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Simple and quick. No nonsense woman working the desk. Loved her!!!

Bill B. on

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benjamin L. on

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Robert S. on

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Excellent customer service!!

Tierra L. on

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Judith H. on

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Picked up a little early but not a problem. Dropped off using night time key drop. Simple and quick.

timothy H. on

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Anthony H. on

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Paul B. on

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My original pick up location did not have the correct trailer causing an hour and a half delay. They sent me to the location where I was able to get the correct trailer. I don’t understand why booking on line didn’t catch this and direct me to the correct location that had the correct trailer.

Thurman Y. on

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I did everything online but when I got to the location I had to do everything over ,Like where I was moving to ,hand trucks and how long I was going to keep the truck.

Rachallacy V. on

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It was never mentioned that I had to pay by the mile and I was not expecting to have to pay something of course not close to $70 for going 99 miles I have rented before and never had to pay that even from the same location

kathy C. on

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Joseph D. on

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Melanie G. on

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Great U Haul center! Fast, efficient, friendly and completely client service oriented! Thank you!

raymondlee O. on

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Verlivia A. on

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Billie was very kind and professional. Long time employee that needs a raise. West Franklin Blvd location. She waited for me beyond closing.

steve B. on

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Bobbi has always done an excellent job for us. She is GREAT