Customer Reviews for Michaels Service Center Inc
(U-Haul Neighborhood Dealer)

846 reviews

820 W Franklin Blvd   Gastonia, NC 28052
(Hwy 74 W)

(704) 865-0444

Location Hours

  • Mon-Fri: 8:30 am - 5:30 pm
  • Sat: 8:30 am - 2:30 pm
  • Sun: Closed

Services at this Location:

Contact Us

(704) 865-0444

820 W Franklin Blvd
Gastonia, NC 28052
(Hwy 74 W)

Services at this Location:

Location Hours

  • Mon-Fri: 8:30 am - 5:30 pm
  • Sat: 8:30 am - 2:30 pm
  • Sun: Closed
No photos available
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Great experience for us.

Emogene A. 
Rating:
5.0

Customer did not leave a comment.

ANTHONY S. 
Rating:
3.0

Customer did not leave a comment.

BRANDY D. 
Rating:
4.0

The truck which I received ran rough and felt like it had a misfire. Overall the location I rented from was great to deal with. Will definitely rent from here again.

Scott K. 
Rating:
5.0

The online check in didn't work.

STEPHANIE B. 
Rating:
1.0

Staff nasty and lack of professional attitude

NDUKA A. 
Rating:
5.0

Can improve nothing. Everything went smoothly. Thank you!

YOLANDA H. 
Rating:
3.0

It felt like it was an inconvenience to wait on U-Haul customers. Just not a good "customer service" environment. They don't answer phone nor do they return calls.

david eugene E. 
Rating:
5.0

Customer did not leave a comment.

keshiahines B. 
Rating:
5.0

Customer did not leave a comment.

Stephen D. 
Rating:
3.0

The online pickup wasn't simple enough. It took me 30 minutes to get the information uploaded to checkout and get my rental on the road. Some of these things could have been done in advance such as contact information and photo ID. I was at the location at the time I expected to start moving and wasted 30 minutes. When I gave an estimated drop off time I didn't take this into account.

Lester K. 
Rating:
3.0

Customer did not leave a comment.

angelayvette P. 
Rating:
4.0

Very friendly staff!

LARRY D. 
Rating:
5.0

Bobbie is absolutely amazing. I mean, just incredible. I'm going through a divorce and renting equipment to move your life around in a painful situation is already extremely difficult, so having someone there with a warm smile, and a caring heart meant the world to me. I'll always be grateful for the kindness and patience she exudes.

BRANDY H. 
Rating:
5.0

Customer did not leave a comment.

NATHAN H. 
Rating:
4.0

The uhaul leaked and all of my stuff was solved by the time I made it to my destination

Shadilynne C. 
Rating:
5.0

GREAT SERVICE!!!!

BRANDY H. 
Rating:
4.0

Customer did not leave a comment.

ALEXANDER R. 
Rating:
5.0

Great customer service and Very polite

everlene N. 
Rating:
5.0

Customer did not leave a comment.

CATHY M. 
Rating:
4.0

The truck got to the 50 mile empty before i got out of the state on 322 south. It only had an 1/8 of a tank when i pulled out the gauge said under a quarter in the lot. It is only 9 miles from there when it turned on the 50 mile warning. I told her that and she called me a lier but in other words. quote. Ee never let a truck go out of here with less than a quarter of a tank. I would not have written this excerpt she basically called me a lier. I told her so that they could keep a better eye on it not as a problem. Thank you.

Michael F. 
Rating:
5.0

Great people...Great service....

Rita F. 
Rating:
5.0

Awesome customer e

MARIANNE N. 
Rating:
5.0

Everything was perfect!

MELISSA L. 
Rating:
5.0

The staff was super friendly and helpful.

Nicholas F. 
Rating:
5.0

Customer did not leave a comment.

Geraldine M. 
Rating:
5.0

The Michael's UHaul doesn't need to improve. Bobbie and Chad are pros at what they do. I always use them for my truck rental needs.

DORIS G. 
Rating:
5.0

The process was online and surprisingly easy.

Felicia C. 
Rating:
5.0

Customer did not leave a comment.

ARNETTA C. 
Rating:
5.0

The cigarette smoke in the office was overwhelming.

LAURA V. 
Rating:
3.0

Customer did not leave a comment.

Anthony M. 
Rating:
5.0

Making the process shorter.

KIM G. 
Rating:
5.0

Customer did not leave a comment.

MARY M. 
Rating:
4.0

Customer did not leave a comment.

Roosevelt A. 
Rating:
3.0

The location of the key drop box was not easy to find. Had to leave the truck and return when they were open to bring the key.

Kenyia W. 
Rating:
3.0

Don't cheat people on gas after they done paid over 400$ for just 2 days

michaelscott P. 
Rating:
2.0

Me cobraron $115 por el camión más pequeño y aun no me devuelven el deposito

Omar A. 
Rating:
5.0

Great place

JONATHAN L. 
Rating:
5.0

Customer did not leave a comment.

Cameron B. 
Rating:
4.0

Customer did not leave a comment.

KIMBERLY A. 
Rating:
3.0

2 miles from location my truck showed a message that the right side trailer lamps were out. All lamps should be checked before releasing equipment.

thomas B. 
Rating:
5.0

Customer did not leave a comment.

Barbara H. 
Rating:
4.0

NOTHING

sharon C. 
Rating:
5.0

Nothing both locations where I picked up and dropped off we're great! No issues!

Brent J. 
Rating:
1.0

I drove in town for my rental! The receipt says I drove 43 miles! How I'm the hell can you drive 43 miles in town! I rented a truck at the same location a year ago and drove in town. My mileage was billed correctly. For IN TOWN!!!! This locations trucks are now being set to triple the mileage! There is no way that I should have been charged such a ridiculous, outrageous, overage amount!!! So my comment is to quit over charging on mileage on rental trucks!!!! UHaul at this location is scamming customers!!! The speedometers are set to overcharge on mileage!!!!

cathy M. 
Rating:
5.0

Everything was perfect. Trailer was cleaned, serviced and all lights were working. Being an over the road truck driver I pay close attention to safety issues that could cause unnecessary time lost during the trip, such as proper air pressure in tires and things like have enough grease in wheel bearing

glenn T. 
Rating:
4.0

Online checkin did not work and was super frustrating but otherwise a good experience.

Melinda S. 
Rating:
4.0

Customer did not leave a comment.

Seth J. 
Rating:
5.0

Great and prompt service with informed helpers that spoke with knowledge about the u-haul size just right to meet our family's moving needs.

johnnie W. 
Rating:
5.0

Customer did not leave a comment.

Danielle S. 
Rating:
5.0

Customer did not leave a comment.

augusta M. 
Rating:
5.0

Awesome location. People are always helpful and courteous.

Michele S. 
Rating:
5.0

Staff was very efficient and helpful.

Robert B. 
Rating:
4.0

I was taken care of quickly and politely, but the facility itself is definitely lacking. Its dirty and cluttered and does not feel inviting to a customer.

Jacob M. 
Rating:
5.0

Great experience with U-Haul! Great experience with Michael's Service Center, Inc.! Will definitely use again, given the opportunity. Nothing to do with the location, product, or the service quality - but the remote cell phone check in and check out didn't work for me. It couldn't detect my location, even though that was switched on for my phone. Not a problem to just talk to someone in person though.

Michael C. 
Rating:
4.0

Customer did not leave a comment.

angela C. 
Rating:
5.0

Customer did not leave a comment.

Michele S. 
Rating:
5.0

Service was polite, professional and helpful. Will rent there again.

Michele S. 
Rating:
5.0

This was a great experience - friendly and helpful!

Madeline K. 
Rating:
5.0

Customer did not leave a comment.

DAVID O. 
Rating:
4.0

The location was good but I only went there because someone stole the trailer I reserved the night before from a different location and didn't find out until I got there which caused me to almost miss my appointment.

Seth M. 
Rating:
5.0

Customer did not leave a comment.

ROBERT C. 
Rating:
1.0

I made a reservation 4 or 5 days before pickup. My reservation was scheduled as in person. The morning of move 29 minutes before I was scheduled to pick up the truck the reservation was changed to online pickup. I was already at the location when I found this out because the location was closed. I did not sign up for online pickup and my mobile device would not allow me to create a new account. Therefore I had to drive to another location 10 miles away. I lost over an hour of my time and had people waiting for me to help with the move. This is unacceptable and extremely incompetent. I will never use this location or Uhaul again.

Marc B. 
Rating:
5.0

Customer did not leave a comment.

randy L. 
Rating:
5.0

Excellent service!

mileswatson C. 
Rating:
5.0

Bobby has been great both times I've rented a U Haul from this location. Highly recommended!!

ty W. 
Rating:
5.0

very personable, remembered my name!

phillipjames S. 
Rating:
5.0

Customer did not leave a comment.

mark W. 
Rating:
5.0

Everyone there were friendly and so very helpful.

dana J. 
Rating:
2.0

The tow dolly had a flat tire just sitting in their lot. . Employee charged me another $25 for helping me with Tow Dolly. That was never mentioned up front and seems unfair..

CARYL S. 
Rating:
5.0

Best place to pick up a rental Fast and helpful. In and out in 20 minutes people were great

Kenneth F. 
Rating:
5.0

Customer did not leave a comment.

Jason N. 
Rating:
5.0

It was a very convenient location for us. The staff was very friendly although the computer was down we were still able to get the truck on time.

MARCO S. 
Rating:
3.0

Customer did not leave a comment.

Darrell A. 
Rating:
5.0

Customer did not leave a comment.

Jasmine B. 
Rating:
5.0

Customer did not leave a comment.

Davina C. 
Rating:
5.0

Bobbie was great. She helped me so much. Made me want to come back soon!!!!

Sheri C. 
Rating:
4.0

Customer did not leave a comment.

Matthew R. 
Rating:
5.0

Customer did not leave a comment.

kathrynelisabeth S. 
Rating:
4.0

We did have an issue with the overhead door to the cargo box, and were unable to close it when we were loaded. Fortunately, it was a short, local move. Additionally, I was unaware of the mobile checkin process, and had already dropped the keys in the drop slot and was unable to get a picture of the dash gauges for the checkin. This cost me a $20 "convenience fee" for them checking it in.

Kenneth H. 
Rating:
5.0

Great experience. Great service. Will use again.

daniel U. 
Rating:
5.0

Customer did not leave a comment.

douglashans J. 
Rating:
4.0

Customer did not leave a comment.

michael P. 
Rating:
5.0

Customer did not leave a comment.

Dwayneshiaunique C. 
Rating:
5.0

Bobbie was great. Very friendly and fast customer service. Definitely will go back to Michael's Service Center if I need to rent a moving truck in the future.

Debbie S. 
Rating:
4.0

Give unlimited mileage for town rides. At least give first 50miles free.

RICHARD O. 
Rating:
3.0

Customer did not leave a comment.

schrellsmith S. 
Rating:
5.0

Customer did not leave a comment.

Yolanda B. 
Rating:
5.0

Customer did not leave a comment.

ALEX J. 
Rating:
4.0

Customer did not leave a comment.

marksurham D. 
Rating:
5.0

Customer did not leave a comment.

Chance S. 
Rating:
5.0

Customer did not leave a comment.

RICARDO R. 
Rating:
3.0

Worst experience moving,,and over charged us,refused to gove any discount . Kim Lancaster, call me 7048422968 please.

kimberly anne L. 
Rating:
5.0

amazing staff and courteous representative will always use this faciity to rent

LIsa H. 
Rating:
4.0

Customer did not leave a comment.

kwabenaowusu O. 
Rating:
4.0

Bobby always treat her customers good.. I really appreciate the way she handles business. I will continue to use her services...thanks for all you do.....

garylouis B. 
Rating:
5.0

My experience went well. My contact person was very courteous. Great atmosphere. Easy and convenient location. I had no problem at all.

Lavonne M. 
Rating:
5.0

Bobbi was GREAT!!!!!

janiceeula A. 
Rating:
5.0

Very helpful and knowledgeable! I'll be back when I need UHaul!!

JAMES G. 
Rating:
5.0

Great and easy in and out....lady was great

Pedro M. 
No reviews have been submitted for this location.

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