The workers and the location were very good. But the phone check in was TERRIBLE. I began the check in process at 8:05, and I did not receive authorization/verification until after 8:40. This made the phone sign in worthless since the location opened at 8:30. The workers at the location even tried to sign me in through their computer, but they told me they weren't able to since I'd started the process already on my phone. And then when I did receive verification, it did not give me the code to unlock the truck. I had to go back inside and ask the workers to open it for me. This caused me to be 40 minutes later that I was supposed to be. Movers were waiting for me at the house the whole time I was waiting on this verification with the phone log in. To be honest, I believe I should receive a refund due to the extremely poor quality of the phone check in. I made a schedule with my movers, and U-Haul's website said I could pick up my truck at 8:00 by using the phone check in. But it required me to wait over 40 minutes after 8:00 before I could take the truck. This was completely unacceptable service from U-Haul and their website. I would appreciate contact regarding how you could make this right. Your mistake and poor service cost me time and money.
Trailer Rental & Towing in Gastonia, NC at Michaels Service Center Inc
Moving to or from Gastonia, NC? U-Haul cargo and enclosed trailers are intelligently designed to protect and secure your precious belongings, while our open utility trailers are perfect for hauling building supplies, landscaping materials or bulky items. U-Haul car trailers have EZ load ramps for effortless loading of vehicles while our motorcycle trailers are lightweight and easy to tow. Get FREE trailer rental rate quotes in Gastonia, NC 28052 today.
Get FREE trailer rental quotes on car trailers, utility trailers, cargo trailers, and motorcycle trailer rentals in Gastonia, NC
Cargo trailers in Gastonia, NC are lightweight, aerodynamic, and engineered for better fuel economy which makes it easy to tow behind any vehicle. Millions of families use our enclosed cargo trailers to move every year. U-Haul has a large selection of enclosed trailers to rent in-town or one way, review our cargo trailer sizes and reserve a trailer rental online at Michaels Service Center Inc!
Utility trailers are perfect for towing large or oversize cargo in Gastonia, NC 28052. Many utility trailer rentals come equipped with a loading ramp for easy convenience. The utility trailer selection at Michaels Service Center Inc provides an affordable solution for home improvement projects, furniture delivery and for towing recreational vehicles. Utility trailer rentals are also popular with businesses for deliveries and trade-show events. Utility trailers come in a wide range of sizes and styles so that any car can tow.
Moving cross-country with your vehicle on a car trailer is a smart way to save gas and eliminate miles of wear and tear on your vehicle. Our Tow Dolly is a low-cost option for towing front wheel drive vehicles, while auto transports are ideal for long distance moves. Both car haulers fit most sized vehicles in Gastonia, NC and are also an economical alternative to calling a tow truck in the case of a break-down. Whether towing behind a U-Haul moving van or your own personal vehicle, you can rent a car hauler for both in-town and one way moves.
Motorcycle trailers in are lightweight, easy to tow and have an easy-access loading ramp. Each motorcycle trailer also comes equipped with an integrated chock for the front wheel and with heavy-duty tie-down rings to support even the heaviest of motorcycles. Reserve your motorcycle trailer rental in Gastonia, NC online today!
Trailer and Towing Supplies
The woman was very rude and swore a lot. I moved a playground and got some pine needles in the back she was very hateful and said what the H*** is that? I said pine needles. And she said well you can clean it or your paying me 25 dollars. I understand cleaning the pine needles completely understand, however she was just hateful. I will not use this service again and will encourage others to use a different service. I want to make this clear; I am not upset about cleaning the pine needles, I am upset how I was treated. Common courtesy is all I ask for.
Ms Bobbie has OUTSTANDING customer service skills...
I was charged 3 different times & only had the truck 2days. I questioned the charges & the lady behind the desk advised me to never use a credit care w/uhaul. I certainly know why now! What a rip off!
Love this location and staff
This is service center is best U haul location I have ever dealt with. Professional and always friendly and helpful. It deserves 10 stars.
Do away with all the new password and information requested. Have preferred customer that use frequently
This location is just fine the way it is. I have known the Michael's family for many years and I always use them for my u haul needs!
Keep doing what you are doing staff was great
I explained to the lady I spoke with to make reservation, I needed to haul my trike motorcycle that is 5ft wide, & I needed a ramp trailer. She said I needed a 5X9 trailer, which would have been fine, except this trailer was enclosed. while on way to pick up trailer locally was informed pick up location was now 22 miles & 25 minutes away. This lady also insisted my trike would fit. Guess what. An hour & a half of wasted time, gas, & $41.00 rental fee later, my 5ft wide trike would not fit this trailer. Please refund our payment.
i LIKED THE PEOPLE THERE. VERY COMPETENT AND FRIENDLY.
Thanks so much
Super friendly and helpful
They came out unlocked the back of truck before I get out truck, when I truned in to them.
No room for improvement. Everything was as expected and my move was very smooth because of the ease of the online check-in and drop off.
The truck had a very dirty windshield and mud at the bottom of both sides of the truck. When I asked the establishment manager who signed the paperwork initials "P.M." which is a gas station/auto repair shop to please clean the windshield prior to my departure I expected it to be cleaned with a wet soapy windshield brush. She drove the truck to the garage entrance and a worker got into the truch and used only the trucks windsheild wiper to clean the windsheild in which it left it partially clean and leaving the rest of the windsheid dirty. I feel this was very unprofessional and dismissive of a paying customer.
The Staff was the coolest
More efficient and knowledgeable she had 50 years experience. She had a team working with rentals vs an individual.
More customer service
Do a better job of calculating mileage. I went directly from pickup to loading (2 miles away) to drop off. No detours. No extras. I went 12 miles over allowed mileage.
The attendant did not discuss previous damage to vehicle. It was'nt major but it should have been mentioned. I noticed it and documented it with a time stamped photo taken before leaving lot.
They had everything you needed vehicle/trailer wise ,to move