I had no part of the drop off. I can’t answer about the service. I am familiar with the location and it’s not the greatest area.
Rae S
Customer Reviews for Michaels Service Center Inc
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Top notch location and service
William HEverything was good from check out to drop off. Truck drove smoothly and was very clean.
AMBER BThey were closed when I dropped off, the drop box location was a little difficult to locate.
William BNuting did good job
JOHN KSmoothest hookup ive ever had... like butter. Great experience. Satisfied customer!
SEAN BIt was his off day but he was there and was very helpful. He even checked the truck in and made sure I was okay. Great Service!
ALEXIS BThe cashier has terrible customer service skills she is one of the most racist people I have ever had interaction with. I would not recommend this place of business to anyone of color
Sharonlynay MKeep up the friendly and helpful work ethic!
DAVID JMobile pickup and return went super smooth
YASHASVI DAlthough I don't recall her name, the woman who assisted us was pleasant, very helpful, and made this experience very easy & positive. This has not always been my experience with U-Haul, but in this case, she was a great representative for your company.
Robin HThere was a discrepancy with the fuel on the truck. The office was showing more than it really had on the truck.
Edgar DBest U-Haul Dealers Ever! Very friendly staff. Great location!
ERIC GNothing ever thing is great
JUANITA BBeen doing business with this location for years they are very respectful reliable and very very helpful
DONALD WThe only thing was it drove a little rough but overall good
BARBIE SNeed a public restroom
CARLETON MI only use this location to rent from. They always have the size truck I need. Customer service is great, very polite and knowledgeable.
Felicia CEvery thing was awesome. Team was very friendly and welcoming at pickup. Very genuine and quick and efficient process.
CHRISTOPHER SJust keep up the good work
MARY ALocation closed at drop off
KIMBERLY WNew tires. Dont wait until they blow
Danny QStaff is friendly and very knowledgeable as to what equipment you need.
KEITH QI was immediately helped by friendly staff. He showed me where to park and disconnected the trailer for me. Easy access location right on Franklin Blvd near the new baseball stadium.
MARK HPeople were unfriendly and unwilling to help.
Michael BReturn process took less then 5 min was satisfied
Ron BOther return options as this was not in a good part of town.
Chuck DGreat service
James AVery veteran friendly
David GVince was very helpful in finding a solution to my issue regarding a trailer to haul a micro truck.
JAMES HThis location for pickup was great! Bobby and her crew went out of their way for me. Two of the tires were bad on my trailer and she swapped them out quickly to get me on the road! Thank you Bobby!
DUKE MGreat people here.
Bryan HAll good, no problems picking up or returning, good experieince.
Ken GThe location was 10 mins from my house. Very convenient.
TERENCE DThey got us in the U-Haul fast and was very nice. Will be using them again
Tebaris GActually, everything went great at rental location with knowledgeable and professional people on hand thats willing to help their customers.
joe jVery nice
ROBERT SThese people are amazing. 55 years doing this shows. I was in and out in about 5 minutes hitched up and in route. Thank You
Douglas ROnline check in was a pain in the butt.
Benjamin PThe folks were friendly. However, they rented me a trailer with bald tires, very bald tires! It made a 550 mile trip which was miracle. Before you leave here, check the equipment over carefully!
Francis LAlways get my truck from here. Great people
Deborah CThe staff was professional and efficient. They were responsive to my questions and ready to issue me a truck when I arrived. The site itself could use a little bit of updating. The truck that I was provided was excellent. The ride was so smooth that I forgot that I was driving a truck for most of the trip.
Mark DExcellent service, top notch!
Martin WI had tried to reserve trailer online for this location and somehow it had been reserved at another location. The employee (Vincent, who had arrived early) was able to fix me up with everything I needed. Don’t know anything that could be improved at this location. Website maybe
fred wAbsolutely perfect
MARVIN MFriendly staff, fast and easy rental process.
pedroangel hHad a great experience there. Staff was very knowledgeable and helpful.
Felicia CMy deposit still hasn’t shown up on my card
Brian SThe truck should not be on the road. As a mechanic of 20 plus years there is no way this truck would pass inspection the truck has so much play in steering it’s kind of a joke. Truck needs to just be retired it caused me more travel time and will most likely not use U-Haul unless it’s a newer truck. Could also hardly see on the back roads due to the headlight and no washer fluid to clean the windows
John W