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Chen Z
Customer Reviews for Michigan Road Self Storage
24/7 Rentals
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U-Haul Truck Share 24/7© Location
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The mobile app was not working a large part of the time. The people at this location were very helpful in overcoming the app's shortcomings.
MICHAEL MStart a frequent renters program!
Anne WThe bed and the floor boards were visibly dirty. The driver’s door had damage, but not to the extent that it wasn’t useable.
Joan BVery easy and convenient
Johnetta RSandy and her staff are amazing. They took care of every step of the process quickly and accurately. I highly recommend the Michigan Self storage location for U-Haul and storage needs.
DAVID WThere is no place to park while renting. There is no trash receptacle to ensure you clean out the truck. There is poor reception so it is hard to complete the rental process timely. Although the process is completely by phone, the inside person could be friendlier in directing someone how to get help.
MONICA WThe 24/7 checkout process was slow. I was prepared for it, had watched the video in advance, and it still took 30 minutes to pick up the van.
David MYour self-renting process and app is a terrible one.
Joseph KI was very pleased the gentleman working the desk/counter at this location - he was 100% willing to help with me. He was very helpful and took the time to do his best to "override" the 24/7 UHAUL technology/feature. As noted, I was using the 24/7 UHAUL rental feature/system and it isn't 100% functional, yet. It isn't "user friendly." I called UHAUL's "technology help desk" in order to modify my phone's settings - so my phone could upload images of the rental van. Leslie (UHAUL phone help rep) wasn't very helpful - and actually became frustrated with me when I asked clarification questions about her instructions that she was providing me during the call. In short, Leslie appeared to be "going through the motions" of her job - and she wanted to "move on" from my call with her. She left my call with her and she, regrettably, never returned to our call and left me "holding on the phone" without providing any help with my technology problem. Leslie needs more UHAUL customer service training and coaching on how to interface with customers/clients who need help with UHAUL's non-friendly technology (i.e., 24/7 feature). Again, the gentleman at the counter was a pro and he "saved the day" by overriding the 24/7 system thereby allowing me to secure my rental van (after 50 minutes on the tech phone call). Thanks... CDC
Dennis CNone. Was great start to finsih.
Monte WThe rental smelled really bad. Lady at counter was not very nice.
Frank RWe had an awesome experience at Michigan Rd Self-Storage. The staff was friendly, helpful and professional. The facility was extreme clean. We would highly recommend.
Jane B | Overall ExperienceI had an outside parking space for a Travel Trailer. I have only 2 concerns is I found several at different times nails and broken drill bits in my parking space that I had to pick up. The lot needs to be blown off more often. Also, I thought the monthly rental was a little high for outside storage but ended up paying it as they were close to my house. The staff was always friendly and willing to help. Will most likely use them again in the future.
David P | Overall ExperienceMost helpful, customer oriented, provided exactly what I needed
David LAir pressure in the tires was low and I was missing the furniture mover I requested on a Sunday pickup and they were closed. My move was very difficult because of this.
Darrin SHave more options for sizes of trucks.
Julia MThe manager was having difficulty getting the U-Haul software to work on her computer, but, she was able finally to get it to work. Good service!
JOHN AN/A
Tonja Gtruck was clean, but definitely in need of an engine tuneup and steering.
CHARLES WWas a very successful move. The truck and equipment were excellent. The service was good. Very smooth. Transaction very helpful. I would go again for future moves. Thank you very much Ross.
ROSS Mvery friendly staff and easy to rent; physical location is tough to drive through and get to due to tight parking lots and close buildings
ALLISON RDropped off at night
SHALINDA HGreat service. Only thing is the location has limited parking for your own vehicle and is a bit difficult to find even when you Google map it
STEVEN KCheckout on mobile app was the worst experience I’ve had with such a transaction. I’d almost not use U-Haul again because of it. Clean up the app.
CHRISTIAN ZLove Sandy and Reed!!! They always take great care of my business needs…speedy check out so I can get on with my day!
Susie MEquipment was maintained....but could have been swept out. Not a big deal and I was able to do that without any issues.
BRIAN GCustomer service was great. The guy is very helpful.And Explained everything great.
Adisa ZI tried to return my van at 7.00 and the app was not working. I tried for 45 minutes. And even tried to change my password. VERY FRUSTRATING. please make sure you do not charge me the extra $20 return fee.
Mark MFront desk person who was there on morning of the 5th and 6th was very helpful and went the extra step to get our rental to us.
RYAN LWonderful customer service with such an easy process - highly recommend this location
Ashley LJust a great experience. The manager accommodated a changing schedule, and the equipment was in great condition and perfect for the amount of items we needed to move. I would highly recommend this location.
Pete EThis place was great for my business. We where able to park our truck with confidence that nothing would happen. Plus the stuff was always helpful and accommodate.
Andres C | Overall ExperienceTruck quality is poor versus other rentals. Home Depot trucks for example are much more modern inside and drive better. Steering very loose in the truck.
Jon GEasy pickup. Friendly staff. Had everything I needed. Drop off was easy as well.
Brian OThe woman who helped me was very helpful and kind. Great customer service , clean truck and helpful. Thank you
CASSANDRA TThe best place to rent trucks and vans.....
Susie MCustomer service to rent and return was great. No improvement necessary.
David HUsed after hours phone supported dropoff process. Surprisingly painless and efficient.
Jim KThe online checkin is cumbersome to say the least. The office was closed on a Saturday which was scheduled to be open.
MARK DIt was my first time and the experience was very pleasant. Especially, the gentleman that was taking care of the trucks outside was absolutely great. He was patient, helped, and showed me how to operate the vehicle since it was my first time and I was nervous. To answer your question on how to improve, I think is best that when the truck is returned during office hours, office personnel should check the vehicle, mileage and gas with the customer at the time of return. Why let customer leave and check later? Why not verify then so there is no confusion and both parties agree… anyway, I didn’t have any issues with my invoice when I received it and I would use the service again if I need to. Thanks!
Arta XI always appreciate Sandy and Reed helping me out in any last-minute or long-term rental. It’s my favorite location and best service….a big part of supporting my bizz….
Susie MMoving can be a bit stressful, but renting a truck from U-Haul was completely completely hasslefree. Absolutely no complaints
Kerry DVery clean location and professional staff. Will definitely use them again in the future!
Ryan HI did not take the unit. I wanted the month free with a U-Haul rental and was informed it was not a U-Haul facility. Even though even this web site is bordered by the U-Haul logo.
Donna R | ReservationLove this location!!!!!
Susie MWe had a great experience!
Donald AVehicle was clean, staff was helpful and affable.
Youyan ZExperience was okay. The U-Haul application was not great. It took over 20 minutes to just get it to work when picking up. My drop off location was also changed without me knowing. I have a confirmation email that has a different drop off location than the one it was changed to on the day of the rental. I had to drop off at the original pickup location, which was thankfully still within 20 minutes of driving distance.
Alexis CNothing. This location is perfect.
Suzanne TEverything went smoothly, as planned. Thank you!
Corina MThe people at this location were fine. The app to return the vehicle did not work. It froze up multiple times and would not allow me to enter information to return. I had to call the 24 hour service 4 times to get it returned. I won’t use again because of this issue. (Also, my step son said he had the exact same problem with this app).
Jeffrey MExcellent service
Nabil TIt’s all good
Purushotan CBoth employees I encountered were friendly, professional and provided outstanding customer service. I will definitely use this location again!
Amy BThe check in process is too extensive.
Julie CHaven’t needed a U-Haul in a while. The speed, ease of use, and convenience of the online check-in really made for a great experience.
Ronald WI picked up the truck and the gas tank was HALF full and I was told to refill it only 1/2 full when I returned the truck. However, I was running out of time and could not fill the tank back up so I allowed you guys to refill it and I was charged for a FULL tank of gas,, despite not using even close to that.
Stephanie FExcellent experience!
Michael R | Overall ExperienceEverything was fine. Reed was very helpful when I needed to rent a van to move a few things.
Richard RThis facility is awesome. Staff is friendly and they take really good care of the property.
Christopher C | Overall ExperienceAlways an easy experience. Never had a problem.
Michael BClean the cars.
Karina VThe Van rented was very dirty outside - bird poop everywhere and the windshield was full of bug kill - had to clean it when home so could see properly. The tire pressure warning light was on at time of inspecting before taking - talked to the lady and she said it had been inspected on Monday, 8/28 and was cleared as okay. The indicator stated 59 psi passenger side, rear tire. It was lit the entire time and by that evening stated 58 psi; the following morning 57 psi.... I have rented at this location before. I have not run into these issues before. They should really make sure that their equipment is "ready" before a customer arrives. Customer should not have to inflate tires and clean windows so they can safely drive a vehicle they are paying to rent.
Colleen FI get I damage from mice, There is a lots there. You should treat!!
bassel m | Overall ExperienceThis is a great storage facility and highly recommend! We would definitely rent from them again!
Scott B | Overall ExperienceGreat staff and very polite.would recommend to anyone.very friendly atmosphere.
Samuel T | Overall ExperienceOverall, an excellent experience! Staff was knowledgeable and helpful, facility was clean and dry.
Stephen K | Overall ExperienceHighly recommend
Jason C | Overall ExperienceThe staff is exceptional.
Regina A | Overall ExperienceMove in was simple, friendly and patiently allowed us to try out a few spots that might work for our needs. Move out was on time, great communication. Best place we've rented from hands down.
Shauna A | Overall ExperienceWe are repeat customers! The staff is always incredibly helpful; and the facility itself is safe, secure, convenient and well maintained.
Mindy M | Overall ExperienceGreat storage facility! Staff was great, facility was always clean, and the location was very convenient. Thank you for providing me a safe place to store things while I figured out my next move!
Allison R | Overall ExperienceA most outstanding facility and storage service that was perfect in every way for our storage needs (with the requirement for all hours access). We have recommended this to others many times since starting our us and appreciate how easy both the electronic interface and working with the staff has been. We appreciate it so much!
Monte W | Overall ExperienceTop notch people and operation
Holland V | Overall ExperienceThe first unit we looked at had a puddle of water on the floor so the associate immediately found another unit for me that was completely dry.
Jeff B | ReservationAdvise that furniture be covered with a drop cloth, and that mice may gain access to boxes and nest in contents. We did have evidence that mice had been on the furniture, but not inside of it also.
ANDREW C | Overall ExperienceEverything was great. Thanks.
Craig B | Overall Experience-
ANDREW G | Overall ExperienceStaff helped my wife load an object to heavy for her to handle herself.
Ryan B | Overall ExperienceWe never used the unit
Josh W | ReservationGood place
JOHN S | Overall ExperienceThe unit was clean and we were able to move in without any problems. My only concern is how slow the gate closes. It's easy for someone to piggyback in and out.
Angela W | ReservationVery clean and great location. Friendly and helpful staff.
ANNE-MARIE B | First ImpressionsI found a bigger storage place closer to where I am moving and cheaper.Thank you!
Privacy R | First ImpressionsOutstanding services
Privacy R | First ImpressionsSmooth process. Friendly and knowledgable staff.
Privacy R | First ImpressionsI only had the storage from 8/19 - 8/28.
Privacy R | First ImpressionsWe were turned down due to the restrictions of the available space. I`m not happy that my credit card was charged for a denial of service. Please refund immediately.
Privacy R | First ImpressionsWhen my reserved storage unit was too small, they helped me to find the right size.
Privacy R | First ImpressionsI am very happy with my unit and the service. However, I wish this location was open on Sunday. I didn`t really feel safe being the only one on the property when I came on Sunday.
Privacy R | First ImpressionsHad to wait quite a while to be helped, but unit was clean and easy to get to.
Privacy R | First ImpressionsGood. Professional
Privacy R | First ImpressionsStaff were friendly and helpful.
Privacy R | First ImpressionsThe customer Service was excellent. I found the facility to be in exceptional condition and cleanliness. The process to set up rental was very expedient.
Privacy R | First ImpressionsManager was veryhelpful. After a 15 hour road trip and Murphy`s Law showing its head it was very refreshing to have someone care about the customer. Great job.
Privacy R | First ImpressionsThe customer service was very good. I don`t have any complaints. The storage area was sweeped out and was suitable for my things.
Privacy R | First ImpressionsUnit was perfect!
Privacy R | First ImpressionsGreat service.
Privacy R | First ImpressionsVery clean, really great staff, quick and efficiant. I am very happy with my choice. Thank You
Privacy R | First ImpressionsEveryone at Michigan Road Self Storage were extremely helpful. They did not mind showing me personally my facility. EXCELLENT SERVICE!!!
Privacy R | First ImpressionsNice facility - easy check in.
Privacy R | First ImpressionsThe front office staff was extremely helpful and friendly!!
Privacy R | First ImpressionsOutstanding facility and service.
Privacy R | First ImpressionsGreat facility! Clean, very secure! Awesome customer service!! Very thorough, attentive and sensitive to one`s time. Had registration paperwork ready to review sign and move in.
Privacy R | First ImpressionsVery helpful and accomodating to my needs.
Privacy R | First ImpressionsVery clean. Good customer service
Privacy R | First Impressions