The lady at the storage place was very nice. The issue is the app and all the nonsense that goes along with it. I downloaded the app, did the reservation online and all that and then when I went to pick up the vehicle, I had to start uploading my driver's license, photo of me, and a lot of jerking around that could have been handled in advance, instead of standing in the cold with other people who couldn't figure out how to pick up their truck. I finally parked the truck back in its spot only to find out that I needed photos of every side of it and the inside of the back, and the inside of the cab and all that. Almost no way to get a photo of the cab that makes any sense. After taking all the photos, I think I tapped the page somewhere it didn't like and immediately lost all the photos, so I had to do it all over again. Next rental will be someplace where I can get customer service. What's happened is that U-Haul is saving money on labor by having us to all the work. I know this is the current trend. It sucks and I'm tired of it. Not everything is better with yet-another-app.
william n
Michigan Road Self Storage
24/7 Rentals
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U-Haul Truck Share 24/7© Location
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One-Way and In-Town® Rentals in Carmel, IN 46032
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How U-Haul Reviews WorkExplain better where the key box is!
Timothy JI will NEVER rent from Uhaul again. Uhaul made multiple errors and I was the one, NOT Uhaul that was forced to take a poor solution due to Uhauls repeated last minute errors. Uhaul blatantly lied to me. They ‘upgraded’ me at the last min to a 20ft truck, which can’t fit in my driveway, forcing my UHaul labor to walk 4x as far! Increasing cost and time for me. Uhaul said they discussed with me, they did NOT. They then restricted pick up and drop off times. they ‘offered a 25 ft truck for $20 more!!! Can’t make this up. Uhaul’s ‘guarantee’, is worthless. If they error, they may pay you $50 bucks. Stupid, if it means you can’t move. Uhaul’s policy shares they have many options, at any time, to change or cancel your booking. Then they lie advising they discussed with me. Instead, as its a popular day and limited onvdntory, I was forced to change my pick up and drop off times and make multiple trips in a 9 footer. I oaid dearly for Uhaul’s multiple errors. Uhaul gets more revy renting MY reserved truck longer!, while I pay many times over for their errors! Never book Uhaul. Rent at your own risk! Oh, and customer service is terrible! Buyer beware!
Thomas SWith the severe weather it was challenging to get app to work. Got to location at 7:45am and did not have keys until 8:45am. Lost an hour of my scheduled time needed so was late bringing van back. Lock box sticks, so to line up code in thunderstorm and work, was another experience in itself. The van was easy to drive and clean, so very appreciative of that.
Amy HTruck ran rough, giving the feel that it wasn’t well maintained. Store was not open when they were supposed to be so I was not able to get help when the electronic check out process was not going well.
Jerry L