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DAROL K
Customer Reviews for Michigan Sports Academy Livingston
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Great
CHRISTOPHER FSimple drop off
ZAIDEN SEasier access to getting the keys
Todd BExcellent experience
GREGORY WAmazing customer service. Helped me out so much. Thanks!
Elena SAll good here
JOHN MTuck was in rough shape. Operable but rough. Shifter felt like it was gong to break off and truck needs an alignment. Staff was friendly.
PETER LDon't lie to your customers
Amanda WVery helpful. Easy drop off of trailer and no issues
Brock DI rented a trailer for a day. It was quick in and out with renting and returning. I recommend renting from here if you need a trailer
AARON MTruck was high mileage and very basic. The preformance was as expected and the entire transaction was effortless. I recommend this location.
Theodore BThe young man that checked me Out/In was very friendly and helpful.
DAVID AClean and looks like an actual rental location unlike the pickup location which was very “Hood” like
Andrew OClose and convenient. Manager is very helpful!
Bruce ENo issues.
VINCENT GMobile app is horrible, we arrived 25 minutes early and it took nearly 45 minutes to realize only google chrome works to pinpoint our location. Communication your app works with chrome would be helpful. Also the truck doors barely latched, check engine light was on and the truck shifted hard making it hard to accelerate . I’m sure it’s expensive to service your vehicles but damn. This was my first time using U-Haul but I’ve heard the horror stories. I thought they were exaggerated but apparently they were spot on. Gonna go with Ryder next time even if it’s more expensive. At least they have a smooth process.
Daniel Nthere was no one working, you just left trailer and hope they check it in for return. I attempted to use this location one other time to rent a truck, the access code was not proper to access keys and i had to rent from another location that had a human working at it, automated systems arent always efficient.
CRAIG JYour lock is hard to open to get the key out. For some reason our phone did not pick up the location on the GPS at the exact spot we needed to be even though we were parked right in front of the key box.
James RAwesome, made my reservation online, walked in and was out of the door within minutes with a truck and everything I ordered. Used the truck, pulled up to the door, walked in and was checked out within a minute. Before I got home received my receipt by email. The entire process could not have been easier and will use this location again!!
Robert SIt was a shit show. Truck was reserved on phone not either location for 8. The call b4 said 10. The truck wasn't there when we got there. Drove to another location where truck was there but no keys. We were late bc we had to go back to first location and get bigger truck. It was hard to manage. I received email saying we didn't return the truck. Then a receipt saying we did. Lack of communication.
Bryce CGreat service
Steven RNo improvement is needed, The service provided at pick-up and drop-off was outstanding. They understood my needs and helped me understand how to hook-up the trailer, and quickly checked me in when returning.
MICHAEL H"Daily" rental rate is supposed to be for 24 hours I brought back the trailer in 10 hours and got charged for 2 days. When i called the location to complain they gave no satisfaction.
Lawrence SZach was very helpful and professional, he helped me get any issues sorted out and got my order completed promptly!
Conner HThe staff was extremely helpful and kind!
LISA LNothing
Layne PTruck smelled like a rotting corpse. Had technical problems renting the vehicle out and returning through the app. Application is poorly designed.
Brianna PNothing - great support at pickup!
William BVehicle had an exhaust leak. Very noisy.
TIM KThe Uhaul website was running so slow and the return process was aggravating
Shane REasy check out and check in. Everything explained with trailer and all in working condition.
Robert HEverything was great with the exception of 1 of the tires on the trailer was bald and should have been replaced before allowing it to go back out. Especially considering they knew I was traveling over 1000 miles. Most definitely was border line as to the tire in question had 2/32 of tread.
RONALD HHave the correct equipment in the truck that was requested
Cassidy VNothing
Jack MThe app sucks to drop off. Even with full background location data allowances, I couldn't upload a picture of the dash for mileage and gas and then uhaul charged me for more miles. Didn't interact with anyone or anything specific to the location. Uhaul just sucks.
Christopher K