Awesome, made my reservation online, walked in and was out of the door within minutes with a truck and everything I ordered. Used the truck, pulled up to the door, walked in and was checked out within a minute. Before I got home received my receipt by email. The entire process could not have been easier and will use this location again!!
Robert S
Customer Reviews for Michigan Sports Academy Livingston
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
It was a shit show. Truck was reserved on phone not either location for 8. The call b4 said 10. The truck wasn't there when we got there. Drove to another location where truck was there but no keys. We were late bc we had to go back to first location and get bigger truck. It was hard to manage. I received email saying we didn't return the truck. Then a receipt saying we did. Lack of communication.
Bryce CGreat service
Steven RNo improvement is needed, The service provided at pick-up and drop-off was outstanding. They understood my needs and helped me understand how to hook-up the trailer, and quickly checked me in when returning.
MICHAEL H"Daily" rental rate is supposed to be for 24 hours I brought back the trailer in 10 hours and got charged for 2 days. When i called the location to complain they gave no satisfaction.
Lawrence SZach was very helpful and professional, he helped me get any issues sorted out and got my order completed promptly!
Conner HThe staff was extremely helpful and kind!
LISA LNothing
Layne PTruck smelled like a rotting corpse. Had technical problems renting the vehicle out and returning through the app. Application is poorly designed.
Brianna PNothing - great support at pickup!
William BVehicle had an exhaust leak. Very noisy.
TIM KThe Uhaul website was running so slow and the return process was aggravating
Shane REasy check out and check in. Everything explained with trailer and all in working condition.
Robert HEverything was great with the exception of 1 of the tires on the trailer was bald and should have been replaced before allowing it to go back out. Especially considering they knew I was traveling over 1000 miles. Most definitely was border line as to the tire in question had 2/32 of tread.
RONALD HHave the correct equipment in the truck that was requested
Cassidy VNothing
Jack MThe app sucks to drop off. Even with full background location data allowances, I couldn't upload a picture of the dash for mileage and gas and then uhaul charged me for more miles. Didn't interact with anyone or anything specific to the location. Uhaul just sucks.
Christopher KThe app is a little tedious to navigate but other then that, it was a good experience.
Kenneth SCounter help was nice and polite. Everything went smooth. Thank you
terri jI had a completely positive experience. Tanner was very knowledgeable and expertly hooked up our trailer. I will definitely use this location again.
Rick KVery quick and simple interaction with the attendee. Hooked up my trailer for me and off I went. Returned it a few hours later and they disconnected the trailer, inspected it and I was back on my way. Glad to see they have an increased inventory of Uhaul rentals at this location
Joseph WPick up went very smooth and friendly customer service
Amber DLocation and staff were great as always. Pick up and drop off were seamless. Equipment was safe, clean, and very well-maintained.
REID BExcellent rental experience, friendly staff
Richard Wnot much!
hans hGreat customer service!
Andrew BU haul is out dated in that they still use flat 4 wire plugs when all modern cars and pickups with trailer package use 7 wire RV plug. This forces customer to have or buy adapter from u haul to hook up to trailer. Also u haul has no tongue jacks which shows disregard for customer safety, forcing them to dead lift tongue to put on or off tow vehicle. Because you are cheap, I have to risk injury renting your units.
BRENT BAgain easy peasy
david bDropped off after hours.
Jeffrey ADoing a great job
wendy cCharge me $40 for an extra day that was only 6 hours late and I called to tell them I was going to be late. I filled the gas tank and drove 55 miles when I turned it in the gage was a little about 3/4 full and that was where it was when I picked it up. I was charged for 3 gallons of gas.
David mThe U-Haul mobile app, was very difficult to use. This should not be a reflection on the location as I am sure they have no control over this. To be perfectly frank, your app is awful and I will not use it again when needing a U-Haul.
Bret MI can never get the app to work. I always have to go back and click the link to pick up or drop off the trucks through the website.
Paul FEverything went extremely smooth on both ends.
Donald WThe truck was old and drove that way. The front tires were worn badly and I worried about a flat or a blowout the whole time..
Douglas TDrop off location apologized for the unsafe trailer we were given and took full notes on what was wrong with it.
Emily LThe person who used the car carrier before us brought it back covered in mud. You could not even see the Uhaul paint or logo. It was a mess, but it worked fine for our purposes. We did not clean it before returning it because it was so badly muddied. On a good note, the young man who helped us was incredibly nice, knowledgeable, and helpful. I would rent again from this location.
michelle jSelf check process was horrible. The app did not load so I was unable to check-in my vehicle and had to take additional time out of my day to call and get it cleared up. I like U-haul, but will definitely rent from a store location next time.
Rob WCould use some more lighting in the parking lot for night returns
Paul FStaff at the business were well experienced in getting the equipment ready to take. I think the only thing to be aware of is that you exit there lot onto Grand River which is a busy road. Can be challenging with a large truck and trailer
Jacob CThe app was not working, and the internet site moves very slowly on mobile devices- it took me an extra 30 minutes at both drop off and pick up times to complete the questions. If the app worked I think it would have been faster
Alaina RGreat place to rent from check in and out was quick . Will definitely use them whenever I need a rental
Josh DReally nothing. The customer service was really good. The man was very friendly and I would use them again and recommend them.
Patricia WMy only comment is that the man who helped us was amazing and the process was so easy. I would leave him a thousand positive reviews.
Sadie ESkip and the MSA crew do an awesome job taking care of their customers….
Michael MThe owner was so helpful and kind to us. Everything was perfect.
Tom H