Customer Reviews for Michigan Sports Academy Livingston
(U-Haul Neighborhood Dealer)

283 reviews

1260 E Grand River Ave   Howell, MI 48843

(517) 546-8073

Location Hours

  • Mon-Fri: 10 am - 7 pm
  • Sat: 10 am - 5 pm
  • Sun: 12 pm - 5 pm
Special Operating Hours
  • 11/24/2022: Closed
  • 12/25/2022: Closed
  • 1/1/2023: Closed

Services at this Location:

Contact Us

(517) 546-8073

1260 E Grand River Ave
Howell, MI 48843

Services at this Location:

Location Hours

  • Mon-Fri: 10 am - 7 pm
  • Sat: 10 am - 5 pm
  • Sun: 12 pm - 5 pm
Special Operating Hours
  • 11/24/2022: Closed
  • 12/25/2022: Closed
  • 1/1/2023: Closed
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

1/4 the price, other than that. Everything was excellent. And thank you. Maybe free moving boxes help??? LOL

Martin K. 
Rating:
1.0

My U-Haul did not have the furniture pads and dolly carts (that i paid for) in the back like they were supposed to be. I had to return hours later, after the store opened, to pick these items up. The location was unorganized, and staff was off putting when I came back for my furniture pads. Also the app to pickup my U-Haul after hours was a nightmare to use. After filling everything out, the screen went to a chat window that said "your application is being processed". This took 15 minutes. All around a horrible experience and I'll be taking my business elsewhere.

Matthew G. 
Rating:
5.0

Nothing

Sophie H. 
Rating:
5.0

Customer did not leave a comment.

lisa S. 
Rating:
3.0

Forgot to give me the dolly and moving blankets

Andrew B. 
Rating:
5.0

Customer did not leave a comment.

Tamara R. 
Rating:
4.0

Customer did not leave a comment.

PETE G. 
Rating:
5.0

Customer did not leave a comment.

Amanda C. 
Rating:
5.0

Customer did not leave a comment.

Warren H. 
Rating:
4.0

Check engine oil came on 1 day into rental and didn't go off

John K. 
Rating:
1.0

Customer did not leave a comment.

kelly W. 
Rating:
4.0

Customer did not leave a comment.

Cathy S. 
Rating:
5.0

Truck was ready on time. Customer service at MSA is great. The process of checking things via text message, including returning truck after hours, made for an easy process. I would definitely rent from this location again.

Joseph K. 
Rating:
1.0

Customer did not leave a comment.

Jason B. 
Rating:
5.0

I had an excellent experience here while renting a U-Haul. The sports academy gentleman were very helpful. I would totally recommend this location for U-Haul.

Heidi R. 
Rating:
5.0

Quick in and out very easy!! Mike G.

Mike G. 
Rating:
1.0

Customer did not leave a comment.

Jason B. 
Rating:
5.0

Customer did not leave a comment.

Michelle B. 
Rating:
5.0

Customer did not leave a comment.

jennifer P. 
Rating:
3.0

Had to go out of my way to pick up a truck that wasn't near me. Place was easy to find but was attached to another business so it was a little confusing. Guy at desk forgot to give us the keys which we thought might be in the truck ready to go.

Kayla D. 
Rating:
5.0

Customer did not leave a comment.

William L. 
Rating:
3.0

Customer did not leave a comment.

dennis R. 
Rating:
5.0

Customer did not leave a comment.

JOSHUA A. 
Rating:
5.0

Michigan Sports Academy Livingston was excellent as the pick up location. Couldn't possibly be more friendly and helpful. Highly recommended!

Joshua R. 
Rating:
3.0

Customer did not leave a comment.

Mike B. 
Rating:
5.0

I was originally supposed to drop off at the Fowlerville, MI location, a 24/7 storage facility. When I arrived, the gates were locked, and there was no obvious place to park the truck or drop off the key. I called the number on the fence and got a voicemail. I left a message, then called UHaul instead of starting the return process online. I didn't feel it was a safe place to leave the truck, which at that time, I was still responsible for. UHaul gave me the phone number to the MI regional office who told me the Fowlerville location was on holiday, so they suggested this location where I could drop off without penalty. The return at this location was simple and easy.

Floyd Wayne P. 
Rating:
5.0

Customer did not leave a comment.

Matthew B. 
Rating:
5.0

Customer did not leave a comment.

Danene E. 
Rating:
2.0

Reserved truck wasn't available upon arrival. Had to wait 2 hours before a truck was returned early that was then made available to us. It was a smaller truck than reserved. U-haul did make it right by compensate us the cost of the promised reservation.

Sharon R. 
Rating:
5.0

Customer did not leave a comment.

john V. 
Rating:
5.0

Customer did not leave a comment.

Tammy M. 
Rating:
5.0

Customer did not leave a comment.

Peter M. 
Rating:
5.0

Customer did not leave a comment.

Jason W. 
Rating:
5.0

Great service and help!

David S. 
Rating:
5.0

The staff was very friendly.

Cynthia M. 
Rating:
5.0

A walk around inspection with the representative .

Jerry B. 
Rating:
5.0

Customer did not leave a comment.

David P. 
Rating:
5.0

Customer did not leave a comment.

Scott F. 
Rating:
4.0

Customer did not leave a comment.

Bryan B. 
Rating:
4.0

Good experience. We have already made another reservation.

Amy M. 
Rating:
5.0

Customer did not leave a comment.

Sherri B. 
Rating:
5.0

Never received any paperwork, guy was outside, said to leave it and that was it.

Susan R. 
Rating:
4.0

Customer did not leave a comment.

Luke B. 
Rating:
5.0

Customer did not leave a comment.

GREGG A. 
Rating:
5.0

Customer did not leave a comment.

Carolyn B. 
Rating:
5.0

Customer did not leave a comment.

Richard Z. 
Rating:
4.0

Hayden was very helpful and patient Appreciate good service and support

John K. 
Rating:
5.0

Customer did not leave a comment.

Gary K. 
Rating:
3.0

Picked up the truck and it had just over 3/4 tank of gas, not full which ended up costing me ~$50 in gas. Steering was extremely "loose" and very difficult to drive.

Chris L. 
Rating:
5.0

Customer did not leave a comment.

Robert S. 
Rating:
2.0

Truck was at a different location than specified.

Jabari B. 
Rating:
5.0

Great service. I would highly recommend this location.

Scott G. 
Rating:
5.0

Quick and easy, Kurt was great

DAVID V. 
Rating:
5.0

Customer did not leave a comment.

LELAND JEFFREY K. 
Rating:
5.0

Customer did not leave a comment.

Gwenn H. 
Rating:
5.0

Keep up the good work Coach did an excellent hook-up connection for me.

JOHN F G. 
Rating:
5.0

Outstanding service

John W. 
Rating:
5.0

Customer did not leave a comment.

Christine J. 
Rating:
4.0

Customer did not leave a comment.

LAURA L T. 
Rating:
5.0

The young gentleman helped me to return the truck with ease and I got on my way within a short time. Very happy customer.

Dan N. 
Rating:
5.0

Customer did not leave a comment.

Joel J. 
Rating:
3.0

The trailer was in rough condition. The tail lights, turn signals and stop lights didn't work on one side of the trailer. Was pulled over by the police for improper lighting.

John B. 
Rating:
5.0

Friendly service- made an irritating situation I was dealing with much better.

Christopher S. 
Rating:
5.0

Very efficient and helpful

Diane R. 
Rating:
4.0

Tail lights broken

Phil B. 
Rating:
5.0

I reserved a 5 x 8 trailer and was upgraded to a 6 x 12 trailer dual axle trailer. Much larger than I needed and more difficult to tiedown furniture for my small load. The larger trailer bounced badly over our poor Michigan roads. Was disappointed with not getting the trailer size I reserved.

Thomas S. 
Rating:
5.0

Had trouble submitting a phone to complete on the App but the staff was able to take care of it right away and was very friendly.

Tracy Sheldon T. 
Rating:
5.0

Customer did not leave a comment.

Allen M. 
Rating:
5.0

Everything was excellent. Thank you!

Jeffrey D. 
Rating:
5.0

location and staff were top notch, very helpful to customer(s)

Richard L. 
Rating:
5.0

Nothing…the rental went very smooth and everyone was friendly and professional. I will be renting from here again when the need arises.

Michael W. 
Rating:
5.0

The truck was new and super clean, but the lock on the driver side door didn't work which wasn't ideal for driving cross country by myself. Super convenient other than that.

Benjamin F. 
Rating:
5.0

Customer did not leave a comment.

John L. 
Rating:
5.0

Customer did not leave a comment.

Donald M. 
Rating:
5.0

Great Customer Service!

Terry H. 
Rating:
5.0

The uhaul website would not let me check out when arriving to pick up the vehicle. It said my location services were not enabled and I triple checked that they were. Very frustrating, but the site was very accommodating to help get around this.

Mitchel F. 
Rating:
4.0

Customer did not leave a comment.

Nicholas R. 
Rating:
4.0

Customer did not leave a comment.

Caleb K. 
Rating:
5.0

Customer did not leave a comment.

Sam K. 
Rating:
1.0

The truck had a leak in it . My bed frame because of water damage and was ruined 😡 my boxes were wet . The movers you recommended broke my stuff.

TAMMY Y. 
Rating:
5.0

Customer did not leave a comment.

Joel J. 
Rating:
5.0

Customer did not leave a comment.

Wally K. 
Rating:
5.0

Customer did not leave a comment.

Barry B. 
Rating:
5.0

GREAT PEOPLE TO WORK WITH. ALWAYS READY TO HELP.

Nick P. 
Rating:
5.0

2nd time using this facility and will be back. Personnel are courteous and helpful. Quick and easy drop.

Joseph W. 
Rating:
5.0

That truck needs to be pulled off the road! Very unsafe to drive, alignment is out, steering wheel needs ti turned to the right by 90 degrees to go straight, frame is bent, rear wheels don't track with the front. Back end goes in a different direction almost as if you're drifting. Every section of that truck was damaged. It easier mating the sections that weren't damaged on the inspection report. Turn the wheel and the steering wheel grinds because the front ends leaking. Windshield is cracked. Shifter doesn't downshift properly, brakes are horrible. Suspension is almost out. The whole truck bounces and sways. Vehicle is so old burns gas like a $2 whore! With gas being close to $4.50/gallon this one needs to be benched.

Salem M. 
Rating:
5.0

Customer did not leave a comment.

lisa M. 
Rating:
5.0

Customer did not leave a comment.

LISA M. 
Rating:
5.0

They are great, gave me all the information no time waist, thanks guys.

SEBASTIAO G. 
Rating:
5.0

Excellent customer service and very easy to rent from. 5 stars for Karl!!

Nicholas C. 
Rating:
5.0

Customer did not leave a comment.

Greg A. 
Rating:
5.0

Customer did not leave a comment.

Laura H. 
Rating:
5.0

Quick and easy transaction. Thank you

Blake B. 
Rating:
4.0

I am impressed with how well U-haul is in providing overall service. From reserving what I needed to dropping off what I used; it was simple and efficient.

Emilie B. 
Rating:
5.0

Customer did not leave a comment.

Joel J. 
Rating:
5.0

Place is great! Very friendly and helpful! Great guys! Highly recommended!

Laura W. 
Rating:
4.0

Customer did not leave a comment.

Bryan E. 
Rating:
5.0

Very friendly the guys .

JUAN CARLOS G. 
Rating:
5.0

Trailer axle came loose. Getting a replacement was extremely painful and done with no regard to my time. to add the replacement was in terrible condition.

Greg F. 
Rating:
5.0

Customer did not leave a comment.

Dustin F. 
No reviews have been submitted for this location.

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