Customer Reviews for Michigan Storage Center
(U-Haul Neighborhood Dealer)

65 reviews

39000 Grand River Ave   Farmington Hills, MI 48335

(248) 426-0376

Location Hours

  • Mon-Fri: 9:15 am - 5 pm
  • Sat: 9:15 am - 2:30 pm
  • Sun: Closed

Services at this Location:

Contact Us

(248) 426-0376

39000 Grand River Ave
Farmington Hills, MI 48335

Services at this Location:

Location Hours

  • Mon-Fri: 9:15 am - 5 pm
  • Sat: 9:15 am - 2:30 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

THERESA ANN B. 
Rating:
2.0

Battery was dead . Need better maintenance of batteries during winter

Vikas B. 
Rating:
4.0

Customer did not leave a comment.

TERON DURANETT W. 
Rating:
5.0

Uhaul should give first 5-10 miles free. It is crazy to pay for vehicle and every mile. The move doesn't start until you get to your 1st destination.

MICHAEL WILLIAM L. 
Rating:
5.0

Customer did not leave a comment.

DOUGLAS MICHAEL T. 
Rating:
5.0

I rented 2 storage units from michigan storage centers used the rental trucks twice and the first truck we had mechanical problems with but uhaul and the syorage center were great in helping with our needs. I just rented a truck today and it drove good and the interior was very clean nothing but good things to say about uhaul and michigan storage. Thank you for making our storage needs and our move easy and pleasant.

MICHAELWAYNE E. 
Rating:
5.0

Customer did not leave a comment.

MARTINBRADLEY D. 
Rating:
5.0

The vehicle has a lot of miles and it felt like the transmission was a little rough but the check in experience was easy, however I wish it clearer on the paperwork regarding return after hours with the mobile process.

WARREN ERIC W. 
Rating:
5.0

Customer did not leave a comment.

Khaldun J. 
Rating:
5.0

The whole process of renting, using and returning the vehicle was made easy.

STEVEN LEWIS M. 
Rating:
5.0

Customer did not leave a comment.

Maheshkumar S. 
Rating:
5.0

During this covid 19 you can reduce some of the price like insurance or per mil rate. other than everything is good.

Venkatesan B. 
Rating:
3.0

Customer did not leave a comment.

ELIZABETH VERONI S. 
Rating:
3.0

Customer did not leave a comment.

Natalie N. 
Rating:
2.0

The location per say was not a problem however the online check in to pick up the truck was impossible and my employees had to wait until the store opened in order to get the truck which in turn made us late for a job and I had to pay staff overtime because of it.

TRACEY ANN C. 
Rating:
5.0

Customer did not leave a comment.

SAMUEL G. 
Rating:
5.0

I like the staff ( pleasant and professional) but the truck that i rented had some engine problems ( stall out while driving) and the vehicle seemed to lurch when shifted into reverse.

MICHAEL E. 
Rating:
5.0

Clean equipment and friendly staff. Will use them again. Would recommend to others as well.

Alexis Z. 
Rating:
3.0

Customer did not leave a comment.

Kengo T. 
Rating:
3.0

If was easy to drop off. She wasn't as friendly here as Matt was at pick-up.

Annamaria O. 
Rating:
5.0

Courteous and helpful people

Bruce H. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey L. 
Rating:
5.0

Customer did not leave a comment.

David J. 
Rating:
5.0

Customer did not leave a comment.

Keith V. 
Rating:
2.0

Customer did not leave a comment.

Demetra K. 
Rating:
5.0

Customer did not leave a comment.

Colleen S. 
Rating:
5.0

Customer did not leave a comment.

Karen J. 
Rating:
5.0

Customer did not leave a comment.

Phillip C. 
Rating:
5.0

Customer did not leave a comment.

Jacob M. 
Rating:
5.0

As always wonderful service, clean truck and fast process.

Steven D. 
Rating:
5.0

Better than expected. Great experience with counter employee.

Richard B. 
Rating:
4.0

Customer did not leave a comment.

michael M. 
Rating:
5.0

Mobile check-in process has way too many friction points.

Brandon B. 
Rating:
5.0

This is now my second time renting from this location. Will continue renting from Michigan Storage Centers U-Haul. The staff was friendly, professional and fast. The truck was clean and ready to go when I was there for pick-up.

Steven D. 
Rating:
5.0

Great service and great truck. Would recommend this location to anyone.

Steven D. 
Rating:
5.0

Customer did not leave a comment.

Sudipto L. 
Rating:
5.0

Customer did not leave a comment.

Rene S. 
Rating:
5.0

Customer did not leave a comment.

Christopher E. 
Rating:
5.0

Customer did not leave a comment.

Michael H. 
Rating:
2.0

Employee lacking people skills. Very dry and dull. Seems she was very upset for returning the truck before deadline. I purchased 3 gallons gas before returning the truck. Drove it 40 miles that means the truck consumed 1 gallon for every 13 miles driven!!!! The clerk added to the bill $9.75 EZ Fuel Sales because she claimed the gauge was less than when I picked up the truck. I wasn't shown the final bill when turning in the truck. She emailed it later.

Robert M. 
Rating:
5.0

The young lady who did the rental was wonderful, friendly and professional.

Joseph C. 
Rating:
4.0

Customer did not leave a comment.

Richard B. 
Rating:
5.0

Customer did not leave a comment.

Phil K. 
Rating:
1.0

The rental vehicle was not available where I had booked the rental. Ended up going to 3 locations to get an available van. Not one representative from Uhaul contacted me in regard to the change in locations! The customer rep at the final pick up location was pleasant, but she had no control over the change in the arrangements.

Janet B. 
Rating:
5.0

Uhaul is even safer than my car! I think it's easy to drive Uhaul truck even for a female who never drives a cargo van before. Love your services! Thank you!

Chiamin L. 
Rating:
5.0

Customer did not leave a comment.

peter N. 
Rating:
4.0

Customer did not leave a comment.

Dongmyonung L. 
Rating:
5.0

Great service. Thank you so much for everything!

Emily N. 
Rating:
5.0

Customer did not leave a comment.

Kermit P. 
Rating:
3.0

This was my third vehicle and had to go to another location. Then I called and asked to keep the vehicle a little longer and the lady said I could have it until 10am and the guy called panicking at 9am that the vehicle was not back yet. So there was no communication.

Elizabeth F. 
Rating:
5.0

The requirement to take a photo of my license was difficult. Even took my license in to the employee working at the counter, and he took a picture of it, and it was still rejected as blurry. Eventually succeeded but it took at least 10 minutes, or more, to accomplish. There must be a better way to do this. Other than that, no issues and everything went well.

Charles H. 
Rating:
4.0

Customer did not leave a comment.

Cyndy J. 
Rating:
5.0

Customer did not leave a comment.

Rating:
5.0

Customer did not leave a comment.

Cathy R. 
Rating:
5.0

Great customer service! Very personable.

BILL R. 
Rating:
5.0

Customer did not leave a comment.

Douglas T. 
Rating:
5.0

Customer did not leave a comment.

Heather R. 
Rating:
5.0

You are good, I like your service and it is funny to drive a truck at size of 15 for the first time.

Yanhui L. 
Rating:
5.0

Guy on duty was great

JAMES F. 
Rating:
5.0

Customer did not leave a comment.

Douglas G. 
Rating:
4.0

Customer did not leave a comment.

Matthew S. 
Rating:
2.0

Support I received at this location is not so good. I booked a truck and they are least bothered to show the vehicle and even gas reading what they have mentioned in paper and what was there on the display was not correct. They are least bothered to come and show how the vehicle is.

Chenna G. 
Rating:
5.0

Customer did not leave a comment.

Brian K. 
Rating:
5.0

It went perfectly! Thank you

JON H. 
Rating:
5.0

Customer did not leave a comment.

Daniel F. 
No reviews have been submitted for this location.

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