Customer Reviews for Michigan Storage Center
(U-Haul Neighborhood Dealer)

146 reviews

39000 Grand River Ave   Farmington Hills, MI 48335

(248) 426-0376

Hours

  • Monday–Tuesday
    9:15 am - 1 pm / 1:30 pm - 5 pm
  • Wednesday
    9 am - 1 pm / 1:30 pm - 5 pm
  • Thursday–Friday
    9:15 am - 1 pm / 1:30 pm - 5 pm
  • Saturday
    9:15 am–2:30 pm
  • Sunday
    Closed

Services at this Location:

Contact Us

(248) 426-0376

39000 Grand River Ave
Farmington Hills, MI 48335

Services at this Location:

Hours

  • Monday–Tuesday
    9:15 am - 1 pm / 1:30 pm - 5 pm
  • Wednesday
    9 am - 1 pm / 1:30 pm - 5 pm
  • Thursday–Friday
    9:15 am - 1 pm / 1:30 pm - 5 pm
  • Saturday
    9:15 am–2:30 pm
  • Sunday
    Closed
No photos available
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

James W. 
Rating:
5.0

I had a most wonderful experience with the U-Haul staff at this location. Dominique really went the extra mile to locate my prescription glasses. She checked a second time after initially not seeing the glasses case under the rental truck seat on her first check. She called me to let me know that she had found them and even brought them out to my car when I arrived at U-Haul. Thanks again Dominique!!

Daniel M. 
Rating:
4.0

Customer did not leave a comment.

Robert M. 
Rating:
5.0

Customer did not leave a comment.

INBO K. 
Rating:
2.0

You can make sure the employee is there at the time that was honored in the contract to pick up. Employee thought it was more important to clean out a vehicle thanto be at the office, she put an out of office sign up with a mobile, I could see her cleaning out the truck, she did not respond to the text to me, She continued to sweep out the truck as opposed to coming back to the office to take care of me, I sat there until about 315 and watched her clean out a truck, she didn't apologize and when I said something about bringing it back at 7:15 instead of seven because I had to wait she said no, horrible horrible customer service, as a matter fact this may take me away from going to U-Haul again and look for better service options, I don't know like Penske next time.

Jeffrey B. 
Rating:
5.0

I've picked up trucks from Michigan Storage Center a few times and the experience has always been great. Clean vehicles and an easy process. The only challenging aspect is the lack of parking at the location. You either need to come with someone else or walk from a nearby lot.

Daniel I. 
Rating:
4.0

Customer did not leave a comment.

Debra M. 
Rating:
5.0

Quick and easy pick up and drop off

Amer S. 
Rating:
2.0

Customer did not leave a comment.

Shannon V. 
Rating:
5.0

Customer did not leave a comment.

Donald A. 
Rating:
5.0

just a suggestion … tank 3/8 full is rather subjective in interpretation … better, i would think, if practice was … start with a fill tank/finish with a fill tank. no biggie, just a suggestion!

Timothy C. 
Rating:
5.0

The agent who assisted us at the counter was excellent. She was also there the next day and we couldn't have received better service, very friendly.

Jack B. 
Rating:
5.0

Picked the truck up with 2 miles until empty. Not satisfied

James M. 
Rating:
5.0

Customer did not leave a comment.

Andra C. 
Rating:
5.0

Customer did not leave a comment.

WILBERT C. 
Rating:
5.0

The exterior front end of the van was a little muddy and there were residual animal hair in the driver's cabin. The online booking process worked really well except for one small but important thing. There was no indication, while getting the reservation, that a secondary verification was needed before I could drive the rental vehicle out.

John L. 
Rating:
5.0

The site manager Domoniqe was helpful, kind, and friendly. She took care of what we needed quickly and efficiently.

KEITH M. 
Rating:
5.0

Staff was superb

Margaret A. 
Rating:
5.0

Great truck share experience. Easy and convenient. Location had the van all ready for us up front when we arrived. Surprised to see it even had a backup camera in the rearview mirror! Much appreciated feature.

John P. 
Rating:
5.0

Customer did not leave a comment.

Alicia M. 
Rating:
5.0

Customer did not leave a comment.

Adam S. 
Rating:
5.0

Customer did not leave a comment.

Oleksiy A. 
Rating:
2.0

Key should have been in the lock box for pick up prior to opening but wasn't. Never receive a proper apology. Shifted blame to someone else without naming them.

jeff B. 
Rating:
3.0

the rear door jammed and was stuck open, was scolded when I explained how I fixed the problem I had with equipment that was not properly maintained.

Robert W. 
Rating:
1.0

I will be stopping in on Tuesday to discuss the fraudulent charges you charged to my card.

Frederick J. 
Rating:
5.0

Customer did not leave a comment.

YOGENDRA I. 
Rating:
5.0

Customer did not leave a comment.

Jason J. 
Rating:
5.0

Keep up the good work. We will return again to move more stuff.

THOMAS K. 
Rating:
5.0

Could not have been nicer or more friendly. Great experience. The truck worked well and I got my stuff moved on schedule. I will definitely rent from this location again

Nick P. 
Rating:
2.0

Computer was down so the lady had to use a iPad. She had never done it before so she had a few issues with it. I was not made aware that I would need my passport to rent this truck. Since I did not have it with me, 2 people needed to be called by her to verify who I was inconveniencing them and me. It literally took us 30 min to get this vehicle. Additionally, when returning the vehicle 3hrs early, the young lady came out of the bldg, grabbed the keys and walked away without saying anything. I had to stop her and ask if I needed to do anything and she just said “no”, so we left. I am not sure of my total cost for this truck or if I needed to do anything else.

Tracy S. 
Rating:
5.0

Customer did not leave a comment.

Avery S. 
Rating:
5.0

A little more attention to the cleaning wouldn't hurt. Found some trash in the passenger door pocket and a couple odds and ends from previous customers but otherwise very clean.

Douglas R. 
Rating:
5.0

The young woman who waited on me was excellent, friendly knowledgeable. Fully explained all the rental agreement. Truly one of the best customer experiences I had , your lucky to have such a great employee.

David H. 
Rating:
5.0

the young lady was very helpful and tried everything to get me a truck. GOOD JOB!

Samuel W. 
Rating:
5.0

I booked a van but I didn't get that one inside of that I got truck with the same price need to improve the required one what we booking other than this everything is good in this center the call me and confirm that van is not available so we wold give other one with same price that's make sounds good by the person who call me and said.

Janarthanan C. 
Rating:
4.0

This location and worker met expectations. However reservation was made for different location, different van/price. When I arrived at original location, they had no idea of my reservation. Second location was about 10 miles farther away, affecting the move, plus costing more to use. Not an enjoyable experience.

CHARLES JAMES S. 
Rating:
3.0

This truck was absolute garbage. The steering was shot, it fishtailed and was difficult to control. this vehicle drove unsafe. The truck leaked and several boxes got soak and wet after it rained. This truck should be decommissioned.

Brian P. 
Rating:
5.0

Customer did not leave a comment.

Gino C. 
Rating:
5.0

The vehicle which one I hired, having door( driver side)damage it's sounding during open and closing.

VENKATA-RAMANA G P. 
Rating:
4.0

Customer did not leave a comment.

SRIHARIREDDYKARE K. 
Rating:
5.0

Customer did not leave a comment.

AARON T. 
Rating:
5.0

Customer did not leave a comment.

Karole K. 
Rating:
5.0

Truck steering and suspension was very unsafe and down right scary. Thank god I only needed it for 1 hour

Jasim Q. 
Rating:
2.0

Please improve your tech. Firstly the app would not allow to upload driving license pictures. Customer support telling wait for 15 mins

Uzair S. 
Rating:
5.0

Please help with parking location for personal vehicle. There are only 2 spots, one being for disabled. PS: Not sure, if there is a bigger parking slot inside the compound.

SHANTANU G. 
Rating:
5.0

Representative at this location was exceptional! She was very professional and friendly. This will definitely be our go to location for Truck Rental in the future.

ELIZABETH CAROL K. 
Rating:
2.0

Truck was not there got sent to another location where there was also no truck. After an hour got different truck

RICHARD MICHAEL H. 
Rating:
5.0

Customer did not leave a comment.

Hiroyuki K. 
Rating:
5.0

Customer did not leave a comment.

Sarmed S. 
Rating:
5.0

The air conditioning only worked one way. Defrost did not work at all. Michigan to Montana in January I thought that would be something that was checked or at least given me a heads up. We reached -30° F and it was dangerous to drive.

JOHN MICHAEL C. 
Rating:
5.0

Always amazing and friendly service. Super clean truck. Will use again.

STEVEN PATRICK D. 
Rating:
5.0

Customer did not leave a comment.

CARLOS-IGNACIO C. 
Rating:
4.0

Customer did not leave a comment.

Timothy J S. 
Rating:
4.0

Customer did not leave a comment.

HEIDI R. 
Rating:
5.0

Customer did not leave a comment.

KIMBERLY CUMMING M. 
Rating:
5.0

Thank you Dominique for your professionalism and kindness

DEBORAH ANN W. 
Rating:
5.0

As painless as I could have hoped for under the circumstances. That's really all I could ask for.

KEVIN P. 
Rating:
5.0

Customer did not leave a comment.

REBECCA ANN S. 
Rating:
5.0

Keep things the way they are superlative service and company. Many thanks again, KT

KELVIN TROY T. 
Rating:
5.0

Wonderful experience once again. This is our top U-Haul rental and storage location. The staff is super friendly and the trucks are always clean and ready to go. Thanks!

STEVEN PATRICK D. 
Rating:
4.0

Customer did not leave a comment.

KRISTA KIRKEENG S. 
Rating:
5.0

Very Freindly and helpful at front desk.

GERARD GREGORY A. 
Rating:
5.0

Customer did not leave a comment.

JAY CHRISTOPHER B. 
Rating:
5.0

The service was above par! Clean, friendly and efficient! I don't want to rent anywhere else!!

Alexis D. 
Rating:
5.0

Customer did not leave a comment.

IURII A. 
Rating:
5.0

Customer did not leave a comment.

Brian N. 
Rating:
2.0

When I picked up the vehicle, I did not receive any information on how to pick up the keys (I had to contact support and be on hold for half an hour to get the locker number and code for the keys). This dipped 35 minutes into my rental time, and the fuel wasn't filled up to the 'F' line, so I had to fill up double the amount of fuel. Very disappointed

Raajkumar S. 
Rating:
5.0

Customer did not leave a comment.

Mark J. 
Rating:
5.0

Customer did not leave a comment.

Carolyn P. 
Rating:
4.0

Customer did not leave a comment.

NATOMA MICHELE D. 
Rating:
5.0

Customer did not leave a comment.

Steve H. 
Rating:
3.0

Customer did not leave a comment.

Cynthia L. 
Rating:
5.0

The service was great. The young lady was very friendly. It was quick and easy. There was no wait.

Kyileia W. 
Rating:
4.0

It was connivence since it rented at storage unit that we were moving from.

Annette F. 
Rating:
5.0

Customer did not leave a comment.

Colleenmullaly K. 
Rating:
5.0

Pickup location was changed by Uhaul the day before pickup.

Al Q. 
Rating:
5.0

Customer did not leave a comment.

Ramanjaneyulu G. 
Rating:
1.0

Horrible parking and lot was confusing

CHARLAINE NASSIA S. 
Rating:
4.0

Customer did not leave a comment.

Chris N. 
Rating:
1.0

I signed the paperwork, got the keys and found out that the odometer already had 45 miles over the stated number and the tank was only 3/4 full. Went back and wasted another 20-30 mins to get it corrected. Weird system only lets the fuel level corrected, but not the miles, which they had to track manually. Returned the truck the next day, got the amount adjusted to account for the extra miles, but the rental tax was based on the total miles, so I ended up overpaying $3 to $4. So, my suggestion to you is please record mileage and fuel level correctly before handing over the keys to the next customer. That way the next customer doesn't have to waste their time (in getting this sorted out) and overpay in terms of taxes even after getting the miles adjusted.

RAJESH KUMAR V. 
Rating:
3.0

I was moved to different location for rental and things got delayed in other location. Because of this mover charged me 100$ extra for an hr. Usually Uhaul are very good with rentals, unfortunately my bad luck.

Riyasdeen S. 
Rating:
5.0

Customer did not leave a comment.

THERESA ANN B. 
Rating:
2.0

Battery was dead . Need better maintenance of batteries during winter

Vikas B. 
Rating:
4.0

Customer did not leave a comment.

TERON DURANETT W. 
Rating:
5.0

Uhaul should give first 5-10 miles free. It is crazy to pay for vehicle and every mile. The move doesn't start until you get to your 1st destination.

MICHAEL WILLIAM L. 
Rating:
5.0

Customer did not leave a comment.

DOUGLAS MICHAEL T. 
Rating:
5.0

I rented 2 storage units from michigan storage centers used the rental trucks twice and the first truck we had mechanical problems with but uhaul and the syorage center were great in helping with our needs. I just rented a truck today and it drove good and the interior was very clean nothing but good things to say about uhaul and michigan storage. Thank you for making our storage needs and our move easy and pleasant.

MICHAELWAYNE E. 
Rating:
5.0

Customer did not leave a comment.

MARTINBRADLEY D. 
Rating:
5.0

The vehicle has a lot of miles and it felt like the transmission was a little rough but the check in experience was easy, however I wish it clearer on the paperwork regarding return after hours with the mobile process.

WARREN ERIC W. 
Rating:
5.0

Customer did not leave a comment.

Khaldun J. 
Rating:
5.0

The whole process of renting, using and returning the vehicle was made easy.

STEVEN LEWIS M. 
Rating:
5.0

Customer did not leave a comment.

Maheshkumar S. 
Rating:
5.0

During this covid 19 you can reduce some of the price like insurance or per mil rate. other than everything is good.

Venkatesan B. 
Rating:
3.0

Customer did not leave a comment.

ELIZABETH VERONI S. 
Rating:
3.0

Customer did not leave a comment.

Natalie N. 
Rating:
2.0

The location per say was not a problem however the online check in to pick up the truck was impossible and my employees had to wait until the store opened in order to get the truck which in turn made us late for a job and I had to pay staff overtime because of it.

TRACEY ANN C. 
Rating:
5.0

Customer did not leave a comment.

SAMUEL G. 
Rating:
5.0

I like the staff ( pleasant and professional) but the truck that i rented had some engine problems ( stall out while driving) and the vehicle seemed to lurch when shifted into reverse.

MICHAEL E. 
Rating:
5.0

Clean equipment and friendly staff. Will use them again. Would recommend to others as well.

Alexis Z. 
Rating:
3.0

Customer did not leave a comment.

Kengo T. 
No reviews have been submitted for this location.

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