Customer Reviews for Michigan Storage Center
(U-Haul Neighborhood Dealer)

Rating:

3.0

I didn’t choose safe move but still they added that

Rating:

5.0

Everything was great!!

Rating:

2.0

Agents were not patient nor was the website easy to use

Rating:

5.0

This has to be the best uhaul location that I have been to. Very friendly and accommodating. I will recommend this location to everyone. Thank you sooooo much.

Rating:

4.0

Mobile pick up is wonderfully easy. Truck needs wiper blades.

Rating:

2.0

Too few trucks otherwise five stars. You only have two trucks

Rating:

5.0

Great customer service 😀

Rating:

1.0

I was charged twice for this unit. It took me an hour to get it. It’s much easier to go into the store and talk to a human.

Rating:

5.0

Excellent Customer Service !!!!!

Rating:

5.0

Had problems accessing my reservation and it was after hours - called the office line even though it was closed and the after hours line. Both people helped me and made sure I could complete the reservation and take the truck. Great customer service!

Rating:

2.0

The facility did not appear to be staffed on Saturday. NOTE ON THE DOOR - "we are out in the storage area and will be back in a few minutes. If it is urgent call". Got to the facility around 2:30 pm and it closed at 3:00 pm. NO ONE IN THE OFFICE. Got picked up at 3:10 pm. Still .... no one ever showed up in the office. And the lock box to get the key. Your website indicates it is on the outside of the driver's door. NOT SO. After looking for 20 min. I noticed it was inside the cab between the two seats. Not an overall good experience both from a location and website viewpoint.

Rating:

5.0

Yes would highly recommend a friend or someone to come there cuz lady at the front desk was very nice

Rating:

2.0

Both the in person associate and the operator I spoke with said they would credit me 20 miles because the truck was 45 minutes delayed. No surprise no credit was applied

Rating:

5.0

Location was great.

Rating:

5.0

Nothing. Everything went as well as it could have gone

Rating:

5.0

Great customer service , Thank You

Rating:

1.0

Give me a 40$ refund for the non existent extra day you charged me for.

Rating:

4.0

Please add a sign board to say where it’s located. The front desk agent was super helpful

Rating:

5.0

The woman who accepted the vehicle back was very helpful and kind.

Rating:

5.0

very helpful and knowledgeable staff.

Rating:

5.0

N/A

Rating:

5.0

Outstanding customer service

Rating:

5.0

Everything was GREAT, Great staff!!

Rating:

3.0

Not happy with customer service from the location or the toll free number. I called each several times because I had a question about the final bill and never recieved a call back. I also emailed the customer service and never received a response back. Terrible customer service.

Rating:

5.0

Did not like having to provide alternative contact.

Rating:

5.0

very nice and kindly attention

Rating:

4.0

What was not maintained with the truck I rented was the transmission, it shifted hard and contributed to having less gas milage.

Rating:

5.0

Super awesome experience!

Rating:

5.0

N/A I like Dominique, she is very professional and helpful and is the main reason I decided to rent my storage area here and rent the u- hauls I needed. She makes everything so easy.

Rating:

4.0

Office was at lunch and could not open gate, so I had to call to find out where to park the uhaul

Rating:

2.0

The truck I was given was covered in dead bugs on the outside. Disgusting. Not just one or two. But caked in bugs. Then. Your facility is in the middle of construction and dead lock traffic. It took me a half hour to get there from a mile away. Then! I never got a code to open the box to pick up the key. Told it was super easy. I thought great. Skip the looong wait at the counter. No. Instead I was there an hour to pick up because I had to call a live agent to get the code. Then go back into dead lock traffic to go home to pack. Then turning around to do that same process to return in the traffic. I want to know why my quote was not used. They quoted me $104 and change. Now my rental is $136 and change. I get to the facility to return it and your clerk tells me I’m returning at the wrong facility. I’m supposed to take it down the road to the U-Haul center so it can be washed. As if it’s my fault the bugs are there. I said this is where my contract told me to return it. She asked me the address and continued to question me. Then said we’ll I guess since your already here I’ll check it in. As if she was going to make me go back out in that traffic to go down the street to return it at another facility to get washed. YOU GAVE IT TO ME THAT WAY!!! Then that girl that checked me in said you don’t have to stay to check it in, if your all set you can go. I went to leave and I said to myself no I better get a receipt. I go into the office and ask her for one as I can’t see it in the app. She seems annoyed that I’m asking and said she has to check it in first. So I repeat to her ok well I need to know the amount because my son has to repay me. I was quoted $104 and change so I wanna make sure that’s right. She said yeah I saw you got a special rate of $42 dollars. Yes I said it was offered for me to return the truck to the same place. Oh ok. Yeah that’s it. So then I get my receipt why do it say it’s $136. I am not including the gas receipt that i also paid the $45.86. I was stuck in that traffic so long I forgot to stop and get gas in my frustration. Was I supposed to sit in that for another hour? So glad i went to this one because I originally asked for wixom which was way closer. But I went for the deal the lower price. But the price of my return is wrong and I’m going to be calling you to today to at the very least fix that. I have to move my son again in a month and I will not be using U-Haul. If you look me up I used to rent from you often. I stopped because of situations like this. Seriously frustrating from beginning to end.

Rating:

4.0

Super easy, but the instructions were a little misleading for dropoff after hours.

Rating:

5.0

Clean vehicle and facility. Very friendly staff.

Rating:

5.0

Very good

Rating:

3.0

The equipment was not in the best conditions. The steering wheel was not align and the inside A Pillar cover passenger side was broken

Rating:

3.0

I was charged the 20$ service fee despite completing the return via the link provided. The pictures would not upload-that’s the fault of your app-not my responsibility. Disappointed!!

Rating:

1.0

I used the vehicle for 6 hours and I filled the gas to the level it was given ( have pictures ) but I was charged for 3 days and for 8 gallon gas and gas service fee . I tried calling couple of times and no response

Rating:

5.0

Dominique is an excellent customer service representative. Very helpful and efficient.

Rating:

3.0

Lack of parking left no room but handicapped reserved parking

Rating:

1.0

Terrible

Rating:

5.0

The representative working the desk was a true professional. She called ahead and helped me adjust my reservation time, and when I arrived there were multiple customers there that she was assisting. Even though the Uhaul systems were not working she gave each one of us attention and helped us work through it. I was impressed with how quickly she was able to get things completed and will definitely recommend this location for the service that was given!

Rating:

5.0

At vehicle pickup I was told if I keep mileage below 50 miles I don't have to refuel. I drove 44 miles and was charged an additional $14 for gas at drop-off. Van was great, service was great.

Rating:

5.0

Domonique is the best! We have used this location several times in the last few months. Great customer service!

Rating:

5.0

Had a great experience, made even more excellent by the individual who completed the paperwork and ensured we had our vehicle. She even stayed beyond closing time to make sure we were taken care of. Thank you!

Rating:

5.0

Domoniqe was amazing!!

Rating:

5.0

Let them know if a different size trailer. I ordered a 20 foot, but it was a 15. Had to make some adjustments.

Rating:

3.0

The web site needs to be more user friendly, Very difficult to navigate and continued to kick me out and I had to start over.

Rating:

1.0

This UHaul location said they would change the drop off location to the Country Storage location. The contract was not put in correctly and now I have been double charged unfairly and extra $121. I would not recommend using UHaul after the awful experience I have had. Customer service has been terrible.

Rating:

5.0

I had a most wonderful experience with the U-Haul staff at this location. Dominique really went the extra mile to locate my prescription glasses. She checked a second time after initially not seeing the glasses case under the rental truck seat on her first check. She called me to let me know that she had found them and even brought them out to my car when I arrived at U-Haul. Thanks again Dominique!!

Rating:

2.0

You can make sure the employee is there at the time that was honored in the contract to pick up. Employee thought it was more important to clean out a vehicle thanto be at the office, she put an out of office sign up with a mobile, I could see her cleaning out the truck, she did not respond to the text to me, She continued to sweep out the truck as opposed to coming back to the office to take care of me, I sat there until about 315 and watched her clean out a truck, she didn’t apologize and when I said something about bringing it back at 7:15 instead of seven because I had to wait she said no, horrible horrible customer service, as a matter fact this may take me away from going to U-Haul again and look for better service options, I don’t know like Penske next time.

Rating:

5.0

I’ve picked up trucks from Michigan Storage Center a few times and the experience has always been great. Clean vehicles and an easy process. The only challenging aspect is the lack of parking at the location. You either need to come with someone else or walk from a nearby lot.

Rating:

5.0

Quick and easy pick up and drop off

Rating:

5.0

just a suggestion … tank 3/8 full is rather subjective in interpretation … better, i would think, if practice was … start with a fill tank/finish with a fill tank. no biggie, just a suggestion!

Rating:

5.0

The agent who assisted us at the counter was excellent. She was also there the next day and we couldn’t have received better service, very friendly.

Rating:

5.0

Picked the truck up with 2 miles until empty. Not satisfied

Rating:

5.0

The exterior front end of the van was a little muddy and there were residual animal hair in the driver's cabin. The online booking process worked really well except for one small but important thing. There was no indication, while getting the reservation, that a secondary verification was needed before I could drive the rental vehicle out.