Customer did not leave a comment.Jacqueline W.
Customer Reviews for Mid Atlantic Outdoor Equipment
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Travis B.
The trailer lacked things that I had to go buy at a local autozone to make the trailer safe. 1. The electrical hookup was missing the pigtail that connects to the auto outlet. 2. The chain hooks were too small to loop into my heavy duty trailer hitchâ€”that has worked fine on many other rentals. 3. The computer login wasn't working for one guy so I had to wait for another guy to login. It took over an hour yo pick up the rental. The staff were as helpful as they could be but not what I was expecting.Lawrence F.
Customer did not leave a comment.Robert D.
Invest in one way rentals, have better maintained trucks (my truck stated it need service to the TPMS system the duration of the trip), also the contract stated 20 fee for after hours but my due back time and day was Sunday at 9am and the location is closed on sundays, so it like being penalized for adhering to Uhauls's contractâ€¦ whaaaat!Kenneth T.
Easy, painless, and professional process.Matthew R.
This location did not have the requested furniture and utility dollies.Christine W.
Customer did not leave a comment.KATHLEEN M.
Customer did not leave a comment.JANET L.
Personally I think you have the art of renting down to a science.EDWARD G.
Customer did not leave a comment.William K.
Customer did not leave a comment.TITUS S.
Customer did not leave a comment.Keith S.
The gentleman who assisted helped me trouble shoot the electrical hook up and ensure the brakes and signals worked. Great job.Matthew G.
Customer did not leave a comment.Andrew D.
Customer did not leave a comment.LARRY G.
Please see the overall comments above: would never recommend to anyone!!!Richard H.
Dropped off after hours and was easy and convenientGreg F.
Customer did not leave a comment.PAUL S.
Customer did not leave a comment.ROBERT C.
Only problem I had is the location I requested was changed to a place that was 26 minutes away from my destination. It would be nice if I was given options and not have it auto default to the computers choice.Harvey H.
Very helpful and professional.John Z.
Customer did not leave a comment.Steve K.
Customer did not leave a comment.Stuart C.
Customer did not leave a comment.Stuart C.
Customer did not leave a comment.Victoria S.
Customer did not leave a comment.christopher M.
Seth told me he would check in my trailer and I got a call days later from customer service stating I never returned it. Now being charged for additional day when I returned it the same day.Cristina L.
Customer did not leave a comment.Peter Z.
The man who checked us out was awesome. He was funny & took the time to answer all our questions without getting annoyed. He had a great attitude.Faythe A.
Customer did not leave a comment.FREDERICK F.
Customer did not leave a comment.Lisa M.
Customer did not leave a comment.Michael A.
Customer did not leave a comment.Mary L.
No one was wearing masks as requuired by AA county. We turned in our rental on time, and were charged for an extra day. We waiting a long time, as their computer was not working properly to take back the rental. We have requested a refund and nothing has happened.Rebecca R.
The lady that attended to me was excellent. She took time to fill out the forms and got me a good deal. The guy that helped coupled the trailer to my truck also did a good job. It was an overall good experience.SHERIFF A.
Customer did not leave a comment.Edward S.
Experience is always a good one with this locationLisa S.
The only thing to improve upon is the fact that the truck I rented didn't have a ramp. Fortunately, I didn't have much to move, but the ramp would've made things a lot easier.Anthony L.
Roll up door leaked and got some things wet. The same door seamed to need lubracation. Over all very good.John S.
1. Had broken left rearview mirror 2. Uhaul changed my pick up location at last minute which added an additional 15 miles to my pick up location. 3.dditional miles caused me to drive farther than planned and resulted in extra mileage charges.Cara B.
Customer did not leave a comment.NANCY C.
I just would wish your people would know how to attach the U Haul so the chain doesn't drag. I have have to tie it up myself every time. This goes for the Laurel location also.Sandra M.
Customer did not leave a comment.James M.
Customer did not leave a comment.Edmond R.
Customer did not leave a comment.Dorothy T.
Great Customer ServiceChristopher W.
Customer did not leave a comment.Bret W.
Customer did not leave a comment.Hugh H.
Customer did not leave a comment.Joel B.
Customer did not leave a comment.Michelle C.
Customer did not leave a comment.James P.
Customer did not leave a comment.Robert M.
My second time rening a truck in 4 months and it was just as smooth this time as my first. Great business and people to work with and highly recommend.Kenneth K.
Good experience, will use again.Christopher D.
The rep, Seth... was excellent. Smart, polite and efficient.Iric W.
Customer did not leave a comment.Nathan K.
Great customer service and convenient, clean location.Cheuk C.
Customer did not leave a comment.irene G.
Customer did not leave a comment.Joanne D.
Customer did not leave a comment.Rhonda F.
Great friendly staff, they made this job for me stress free and pleasant. Highly recommend.Ken K.
There were computer glitches that took almost 20 minutes to solve. Seems excessive....Jusin N.
Customer did not leave a comment.Darlene M.
Customer did not leave a comment.Ashleigh G.
Customer did not leave a comment.Michelle S.
Customer did not leave a comment.Doreen G.
Seth was awesome!Rachel H.
Customer did not leave a comment.Jheroma S.
I had no problems with the location but rather the online check in. Online checking was very frustrating and time consuming. I love that you can do 24 hr/ pickup because I work during business hours but I wish the app wasn't so buggy. At times it would not let us input information then decline us for it, or sometimes just decline us for seemingly no reason. After messing around with the app for a while, customer service took over a half hour to verify over the phone.Gracie M.
I rented a trailer on Wednesday night after hours at 5:45. I was 2 hours late and called the store to notify.them. I realize it was 2 hours late but they charged me for another 24 hours - $29.95. That's ridiculous. I won't be back to that location and I would never recommend them.Walter M.
Customer did not leave a comment.PATRICK C.
Did not close out my return on arrival and return of the key, had to return a second time to close it.John B.
Customer did not leave a comment.Graciela P.
Customer did not leave a comment.William B.
The truck was leaking! Had to drive through a rainstorm and when I opened the truck, my furniture was soaking wet! Completely ridiculous. But I can't "show" wet furniture through a photo when the furniture is made with dark material, so I have nothing to file a claim on. This is the second time I've had issues with this company. I will absolutely pay more to use a different moving company in the future.Ashley C.
I will Never Ever use the mobile app to checkin/out ever again. It was very inefficient. Having a UHaul rep harass me via the app, having to require two co-workers to serve as references - was a major inconvenience. I ended up using the location to manually check me in - and it took all of two minutes. This location was wonderful. The truck was fine. The app was awful. The end.Rebecca B.
Make it easier to check in. Person who waited on me was very nice but had a lot of problems with checking me in. Took almost an hour. He told me they always have problems.Robert S.
Staff was pleasant and I had no problems whatsoeverJoseph C.
This is the best U-HAUL dealer in the area. I would only rent from them, very professional and kind.Richard M.
Customer did not leave a comment.Bradley P.
Customer did not leave a comment.Shirley H.
Customer did not leave a comment.Julia B.
Customer did not leave a comment.Dana C.
The guy that checked me in was very helpful! Would definitely rent here again. However the truck had some dirt in the inside and mud on the tires from previous renter. It would have been nice to have that remove before placing my things in th truck.JESSICA W.
Customer service was excellent. Couldn't have asked for better. Great job.James C.
Customer did not leave a comment.marion K.
Customer did not leave a comment.Deborah C.
Having someone more knowledgeable to assist with hookup would've been nice. The guy we picked up from looked like a college kid who had just rolled out of bed and he was the only one in the store. He had no idea what he was doing and couldn't answer any of my questions.Nicholas A.
Customer did not leave a comment.marla A.
Customer did not leave a comment.Merritt B.
Customer did not leave a comment.Rochelle E.
Customer did not leave a comment.raymond W.
Location was excellent, 9 minutes from where I needed to be.Debra W.
Customer did not leave a comment.Kyle S.
Excellent service!Cheryl J.
Customer did not leave a comment.Kristen P.
Customer did not leave a comment.Brendan K.