There were no personnel at drop off location but I couldn't skip that question.
Michael C
Customer Reviews for Mid Atlantic Truck Sales
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Excellent Service. Highly recommend.
MARK RAll was good. The employee was flexible, and professional
SHAWN ANothing
GARY CEasy to get to, the gentlemen who checked my in was quick, efficient and pleasant. Process was, overall, very fast.
WILLIAM BNothing, everyone was great. They explained all my questions and everything went well. Will use again soon.
Dotti SCharged with hidden “cleaning fees” wtf!
Joseph UWe contacted two U-Haul places before this, one in Dundalk and the other in Pasadena. They were disasters. The persons we dealt with were not friendly or motivated to help in any way. We went to one other U-Haul at Jumpers Hole Road/Ritchie Highway and that gentleman was very helpful and it led to us finally finding a truck on Ft Smallwood Road, through his help. The people we dealt with there was again, very helpful and pleasant. If we have occaision to need another truck, we would go directly to the Ft. Smallwood location.
KEN GNo one at location after 5, not clear where to park truck. Reserved 15’ truck had to drive 26’ truck. Took too long to find solution which was to go back to original location for a third time and get much larger truck.
James BOverall very nice to deal with
Edward JYou’re the best keep it up
Jalal aVery accommodating. Friendly and helpful.
Deborah SVendor did not clean off truck when it had snowed. Also there was a discrepancies in mileage. Would not rent from them again.
THERESA SMy experience was wonderful and will referral to them. Thank you!!
STEPHANIE FAccommodating and welcoming, had the truck ready for me at arrival and was able to drop off when done efficiently.
Jorge RThankfully took picture of gas tank because facility tried to say gas was at 5/8 tank when it was rented at 1/2 tank. Little details matter when you are taking people's money. Information needs to be accurate to ensure an excellent experience.
RYAN MMy experience was perfect. I would recommend mid Atlantic truck sales location to everyone.
Greg RTremendous customer service! Very professional and totally accommodating.
Melissa EGreat convenience. Easy in, easy out arrangements. Wonderful customer service. Thanks!!
Skip LOnly problem we had was the air conditioning did not work. Very helpful and friendly
Carol JLocation was subpar. Difficult to tell it rented UHaul from street. The person that helped me however was WONDERFUL!.
RON BMy overall experience was great. The staffs were helpful and knowledgeable. The only area of improvement I’d recommend is the nationwide call number. It takes too long to get to speak with a person and I’d typically be transferred 3x per call, waiting on hold each time.
David OI was given the wrong vehicle,so there was a discrepancy with milage like 10,000 to be exact. Contract was one van given another..Wiper was broke and the hose for fluid kept coming off...Brakes where bad..The customer service Rep.Melissa was rude because the web sent us to Ritchie Hwy and her location was Ft.Smallwood got rude bc I told her I would be there in 15 minutes..She basically called me a liar about the web gave us direction to another location made me wait until she pulled it up on her computer to see if what I was saying was a lie.Van was not up front waiting it was in another lot we had to go find it ourselves.. It was totally not worth $ 275.00 to have to go through her rudeness and a vehicle with many malfunctions ..Will never return to this location again!
Christy MIt was a little unclear where to leave the truck.
Rebecca SHalf the blankets I ordered were wet and mildewed and smelly. I had to call customer service so I could throw them away. Customer service was awesome but the location itself should not be recommended.
Bette DThey were quick and courtesy very good people there
ron hThe individual that we dealt with was rude, and it was difficult to get needed information from her. The cab of the truck smelled strongly of cigarette and the floor was covered in ashes. I also cannot reach them to make sure my balance was adjusted. Their phone number is a fax machine.
Laura JThey charge more pet mile than the website says they are cheats
Josh WAlways good service. Well maintained equipment. Friendly sales people.
Skip LI use this facility frequently. The management is warm and caring. The equipment is always ready (when it's available). The pick up and drop off always works well. Thank you.
Skip LNO IMPROVEMENTS NEEDED, VERY HAPPY WITH UHAUL.
Pamela Walthough office was small and did not see any "accessories" such as boxes, blankets, etc, was clean personnel were professional. Gave me great service and a Military Discount. I love this location, rented from here before. Same great results back then too!
MANUEL IInside cargo area had multiple leaks in roof.
Mark CIt was a great experience
Ron AThe experience was very positive and the person helping me was knowledgeable.
Mark HAn email to me after dropping off the trailer did NOT include an attachment with my receipt. I still don't know what is my charge. I have asked for a repeat of the email + attachment receipt.
Andrew SVery helpful and friendly staff.
Olga RThe only criticism is that this location has a jam-packed parking lot making it very dicey to enter and exit with a big truck. Otherwise they were very friendly and speedy with their processes.
Kelly BThe staff was very helpful through the whole process.
Hunter BRented again the next weekend and again they accommodated my every need. Thanks again guys.
KRISTI WThey made it such a breeze as always.
Kristi WStaff was helpful in answering questions and setting up trailer.
Peter Wthis was the best experience that i have ever had with u-haul.the young lady that waited on me was very pleasant and professional.
daniel mVery nice people even helped me fold my moving blankets to help me avoid $20 fee
MICHAEL BMy wife and I had an appointment at 10 AM. We got to the location at 10 AM and we were not helped until 10:30 AM. Then we found out that only one furniture dolly was available (we reserved two) and only 6 furniture pads were available (we reserved two dozen).
Sarah SHard to see the sign, only used key dropbox so really hard to comment.
Chris RThe staff was very polite and helpful. Parking at this location is rather tight, I appreciated the staff offering to park the trailer for me (and took them up on the offer!) The 6x12 cargo trailer was clean and well kept. It worked perfectly for my half day moving project.
Chris TWas not informed that blankets needed to be folded upon final drop off.
ANGIE GThe manager was very helpful in trying to fulfill my reservation even though he didn't have the equipment I wanted at the time I wanted it. I appreciated his efforts.
MAX DThe people were nice but Uhaul in general needs to stop with all the hidden fees.
JASON HClose the Edison, NJ, location for unsafe practices that could have killed me and my family. I will be looking for other sources for this type of need.
ROBERT M