Customer Reviews for Mid Atlantic Truck Sales
(U-Haul Neighborhood Dealer)

186 reviews

8466 Fort Smallwood Rd   Pasadena, MD 21122

(410) 439-9702

Location Hours

  • Mon-Fri: 9:30 am - 6 pm
  • Sat: 8:30 am - 4:30 pm
  • Sun: Closed

Services at this Location:

Contact Us

(410) 439-9702

8466 Fort Smallwood Rd
Pasadena, MD 21122

Services at this Location:

Location Hours

  • Mon-Fri: 9:30 am - 6 pm
  • Sat: 8:30 am - 4:30 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

John H. 
Rating:
4.0

Thankfully took picture of gas tank because facility tried to say gas was at 5/8 tank when it was rented at 1/2 tank. Little details matter when you are taking people's money. Information needs to be accurate to ensure an excellent experience.

RYAN M. 
Rating:
4.0

Customer did not leave a comment.

David N. 
Rating:
5.0

Customer did not leave a comment.

DANA G. 
Rating:
5.0

My experience was perfect. I would recommend mid Atlantic truck sales location to everyone.

Greg R. 
Rating:
5.0

Customer did not leave a comment.

Brian H. 
Rating:
5.0

Tremendous customer service! Very professional and totally accommodating.

Melissa E. 
Rating:
5.0

Customer did not leave a comment.

Holly B. 
Rating:
5.0

Customer did not leave a comment.

Scottie B. 
Rating:
5.0

Great convenience. Easy in, easy out arrangements. Wonderful customer service. Thanks!!

Skip L. 
Rating:
5.0

Customer did not leave a comment.

Steven B. 
Rating:
5.0

Only problem we had was the air conditioning did not work. Very helpful and friendly

Carol J. 
Rating:
3.0

Location was subpar. Difficult to tell it rented UHaul from street. The person that helped me however was WONDERFUL!.

RON B. 
Rating:
4.0

My overall experience was great. The staffs were helpful and knowledgeable. The only area of improvement I'd recommend is the nationwide call number. It takes too long to get to speak with a person and I'd typically be transferred 3x per call, waiting on hold each time.

David O. 
Rating:
1.0

I was given the wrong vehicle,so there was a discrepancy with milage like 10,000 to be exact. Contract was one van given another..Wiper was broke and the hose for fluid kept coming off...Brakes where bad..The customer service Rep.Melissa was rude because the web sent us to Ritchie Hwy and her location was Ft.Smallwood got rude bc I told her I would be there in 15 minutes..She basically called me a liar about the web gave us direction to another location made me wait until she pulled it up on her computer to see if what I was saying was a lie.Van was not up front waiting it was in another lot we had to go find it ourselves.. It was totally not worth $ 275.00 to have to go through her rudeness and a vehicle with many malfunctions ..Will never return to this location again!

Christy M. 
Rating:
4.0

It was a little unclear where to leave the truck.

Rebecca S. 
Rating:
5.0

Customer did not leave a comment.

Joan R. 
Rating:
1.0

Half the blankets I ordered were wet and mildewed and smelly. I had to call customer service so I could throw them away. Customer service was awesome but the location itself should not be recommended.

Bette D. 
Rating:
5.0

Customer did not leave a comment.

Andrew M. 
Rating:
5.0

They were quick and courtesy very good people there

ron H. 
Rating:
2.0

The individual that we dealt with was rude, and it was difficult to get needed information from her. The cab of the truck smelled strongly of cigarette and the floor was covered in ashes. I also cannot reach them to make sure my balance was adjusted. Their phone number is a fax machine.

Laura J. 
Rating:
5.0

Customer did not leave a comment.

Brad W. 
Rating:
4.0

Customer did not leave a comment.

Bryan T. 
Rating:
5.0

Customer did not leave a comment.

Kenneth P. 
Rating:
5.0

Customer did not leave a comment.

CURTIS L. 
Rating:
5.0

Customer did not leave a comment.

Neil N. 
Rating:
1.0

They charge more pet mile than the website says they are cheats

Josh W. 
Rating:
5.0

Always good service. Well maintained equipment. Friendly sales people.

Skip L. 
Rating:
5.0

I use this facility frequently. The management is warm and caring. The equipment is always ready (when it's available). The pick up and drop off always works well. Thank you.

Skip L. 
Rating:
4.0

Customer did not leave a comment.

melissa J. 
Rating:
5.0

NO IMPROVEMENTS NEEDED, VERY HAPPY WITH UHAUL.

Pamela W. 
Rating:
1.0

Customer did not leave a comment.

Tamara S. 
Rating:
5.0

although office was small and did not see any "accessories" such as boxes, blankets, etc, was clean personnel were professional. Gave me great service and a Military Discount. I love this location, rented from here before. Same great results back then too!

MANUEL I. 
Rating:
5.0

Customer did not leave a comment.

Debbie B. 
Rating:
5.0

Inside cargo area had multiple leaks in roof.

Mark C. 
Rating:
5.0

Customer did not leave a comment.

Amy A C. 
Rating:
4.0

Customer did not leave a comment.

kathy W. 
Rating:
5.0

Customer did not leave a comment.

Brian C. 
Rating:
4.0

It was a great experience

Ron A. 
Rating:
4.0

Customer did not leave a comment.

Meghan W. 
Rating:
5.0

Customer did not leave a comment.

Earl W. 
Rating:
5.0

The experience was very positive and the person helping me was knowledgeable.

Mark H. 
Rating:
4.0

An email to me after dropping off the trailer did NOT include an attachment with my receipt. I still don't know what is my charge. I have asked for a repeat of the email + attachment receipt.

Andrew S. 
Rating:
4.0

Very helpful and friendly staff.

Olga R. 
Rating:
4.0

Customer did not leave a comment.

Bryan S. 
Rating:
4.0

The only criticism is that this location has a jam-packed parking lot making it very dicey to enter and exit with a big truck. Otherwise they were very friendly and speedy with their processes.

Kelly B. H. 
Rating:
5.0

Customer did not leave a comment.

Tim G. 
Rating:
5.0

Customer did not leave a comment.

ANDREW J. 
Rating:
5.0

Customer did not leave a comment.

Ron J. 
Rating:
5.0

The staff was very helpful through the whole process.

Hunter B. 
Rating:
5.0

Rented again the next weekend and again they accommodated my every need. Thanks again guys.

KRISTI W. 
Rating:
5.0

They made it such a breeze as always.

Kristi W. 
Rating:
5.0

Customer did not leave a comment.

RINA M. 
Rating:
5.0

Staff was helpful in answering questions and setting up trailer.

Peter W. 
Rating:
5.0

this was the best experience that i have ever had with u-haul.the young lady that waited on me was very pleasant and professional.

daniel M. 
Rating:
5.0

Customer did not leave a comment.

Glenn D. 
Rating:
5.0

Customer did not leave a comment.

Kimberly H. 
Rating:
5.0

Very nice people even helped me fold my moving blankets to help me avoid $20 fee

MICHAEL B. 
Rating:
1.0

My wife and I had an appointment at 10 AM. We got to the location at 10 AM and we were not helped until 10:30 AM. Then we found out that only one furniture dolly was available (we reserved two) and only 6 furniture pads were available (we reserved two dozen).

Sarah S. 
Rating:
2.0

Customer did not leave a comment.

MICHELLE C. 
Rating:
2.0

Customer did not leave a comment.

shanay R. 
Rating:
3.0

Hard to see the sign, only used key dropbox so really hard to comment.

Chris R. 
Rating:
4.0

The staff was very polite and helpful. Parking at this location is rather tight, I appreciated the staff offering to park the trailer for me (and took them up on the offer!) The 6x12 cargo trailer was clean and well kept. It worked perfectly for my half day moving project.

Chris T. 
Rating:
5.0

Customer did not leave a comment.

Joseph C. 
Rating:
3.0

Customer did not leave a comment.

JOSEPH S. 
Rating:
3.0

Customer did not leave a comment.

TERESA O. 
Rating:
3.0

Was not informed that blankets needed to be folded upon final drop off.

ANGIE G. 
Rating:
5.0

The manager was very helpful in trying to fulfill my reservation even though he didn't have the equipment I wanted at the time I wanted it. I appreciated his efforts.

MAX D. 
Rating:
3.0

Customer did not leave a comment.

Timothy B. 
Rating:
2.0

The people were nice but Uhaul in general needs to stop with all the hidden fees.

JASON H. 
Rating:
3.0

Close the Edison, NJ, location for unsafe practices that could have killed me and my family. I will be looking for other sources for this type of need.

ROBERT M. 
Rating:
5.0

Customer did not leave a comment.

KRISTAL W. 
Rating:
5.0

Customer did not leave a comment.

ANDREA F. 
Rating:
5.0

Customer did not leave a comment.

FRANCES J. 
Rating:
5.0

Customer did not leave a comment.

CHRISTENE M. 
Rating:
5.0

Customer did not leave a comment.

Cuff C. 
Rating:
4.0

Customer did not leave a comment.

CHRIS D. 
Rating:
5.0

Customer did not leave a comment.

emmett D. 
Rating:
3.0

Customer did not leave a comment.

JENNIFER G. 
Rating:
4.0

Just to let Uhaul know. The original return location I went to, Pasadena Citgo, is closed.

Clarence R. 
Rating:
5.0

Customer did not leave a comment.

Dave G. 
Rating:
5.0

Customer did not leave a comment.

OLALEKAN O. 
Rating:
2.0

Not open on Sunday's and poor parking

TROY S. 
Rating:
5.0

They were very helpful from start to finish

JUDI L. 
Rating:
3.0

There were two people working the girl was extremely pleasant and helpful however there was a man there that I guess checks in the vehicles after drop off. I left my wallet in the lower console by mistake and left I got to the toll booth and realized I had no money or wallet. I made it back within the hour and the wallet was gone. The girl didnt know anything about it but the man followed me in and realizing I was there about the wallet said " oh I thought that may have been you" He pulled it from his back pocket and handed it over to me. My concern is why wasn't it at the desk and why didnt someone call me on the cell phone I had on file. Nothing was missing but this was disturbing and didn't set well with me.

EDWARD M. 
Rating:
3.0

Customer did not leave a comment.

NICHELE P. 
Rating:
5.0

Customer did not leave a comment.

John K. 
Rating:
4.0

Customer did not leave a comment.

RODGER H. 
Rating:
3.0

Close it !

ROBERT C. 
Rating:
5.0

Customer did not leave a comment.

ROBERT H. 
Rating:
5.0

Same as above.

BRIAN R. 
Rating:
4.0

The issue was when I rent the truck over the phone I was told one thing and when I got there it was something different it was a mess so it was the ppl on the phone who set me up

JOY G. 
Rating:
3.0

That trailer saved me alot of money ,the trailer was there early and easy to hook up thank you .!!

jeff H. 
Rating:
5.0

The lot was quite full, so finding a place to park was a bit counter-intuitive, but the service was excellently speedy and professional.

SEAN L. 
Rating:
5.0

great experiance.. thank you

BRUCE Z. 
Rating:
3.0

Customer did not leave a comment.

jason H. 
Rating:
5.0

Customer did not leave a comment.

DAN F. 
Rating:
5.0

Great Service, Friendly Staff would use them again.

SCOTT R. 
Rating:
3.0

Customer did not leave a comment.

KATHLEEN K. 
Rating:
5.0

Ms. Sachs was pleasant, helpful and efficient.

Wanda H. 
No reviews have been submitted for this location.

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