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RYAN F
Customer Reviews for Mid-Hill Golf Center of Eastvale
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Nothing. The whole process from booking to picking up was smooth and fast.
LAO VThey are fraud they charge for extra gas when you fill it up
NATALY VDisappointing. I noticed after I returned the truck that insurance was added. I clearly said I didn't want insurance and would pass on it when I picked up the truck. I didn't think to double check my emailed receipt to make sure the kid didn't add it. Called after I got my final bill and saw it. Was told to contact customer service to dispute, but "since it's your word vs his and you don't have evidence, it will probably be denied". Thanks.
CHRISTINA BThis was such a great experience! The owner Doug and his team are A+++ good, helpful, understandable and professional people with the utmost consideration for people renting their Uhaul's. I can't remember the last time I had such a small-town community led experience as good as this one at a large company. Thank you Doug and team for helping my move with my parents feel easier and for your flexibility and kindness.
MAGNOLIA HThe truck was full of mud from the rain. There was hair all over the inside of the truck and the young kid that helped us was rude, looked like he just woke up and didn’t want to really help or talk with us. Just plain rude.
JOSE GI would recommend to everyone ! Friendly, helpful and great service !
ABBIE MAwesome Staff
ELISEO FQuick and easy drop off . Right down the street from my house
Gary GI just wanted to recognize a customer service rep when I had questions because my drop off location was closed at my drop off time. I spoke with Jeremy about a few concerns I had when dropping off my rental and he went above and beyond to get me all the information I needed. Thank you Jeremy appreciate it.
BRANDON YEasiest move we have had. Both guys we dealt with professional and helpful.
TJ OThe kid that helped me when i picked it up was Exceptional, and even helped hook the trailer up!! The rest of the experience was alright, the app didn't allow me to return the trailer...no one called after I left it there the night before the return date. It was extremely dirty, my son and I pressure washed it and took all the dirt, glass shards and screws out. But the kid helping me when I picked it up, made all the rest of it ok. He tried his best to make sure I was happy before leaving. Wish more kids are like that!!
rip pThe location was great . I appreciate the space and the young boys that were there so helpful,
MARCELLA CI relilled the gas and was still charged $20 for gas. That wasn’t cool at all
DAVID DCustomer service was great. Ready to schedule the rents and the return was easy
CHRISTOPHER HOptimal. Well done. Thank you.
ALEXANDER RMichelle and her crew were outstanding. EZ peezy the whole way through. Would definitely be my first choice again!
DREUX RGood customer
JEHANZEB SStaff was quick and courteous. Very pleasant experience.
MICHAEL BEasy process and great staff
JASON KNothing Very nice people there
Blanca PThe equipment was not clean but that was fine since we were handling dirty boxes . Nice personnel and easy process . Appreciate the service
ALISA WWhen i first booked my u-haul my pickup location had no trucks available so i was transferred here. While the truck was fine, I was given a truck with nearly no gas at all and didn’t even get reimbursed for that. I was moving to TUSTIN and yet my drop off location for my one way u haul was set 82 MILES AWAY in some place named El Cajon. I had to go through a whole hassle on multiple phone calls just to get it dropped off at a location in my area.
ROBERT CI recently rented a U-Haul truck from the Eastvale location (13000 Citrus St, Eastvale, CA). According to my record, I drove about 90–96 miles total: • Picked up at 10:30 AM on 9/12/2025. • Drove to Irvine (100 Blaze) to pick up furniture. • Delivered to Rancho Cucamonga (10591 Huxley). • Returned the truck around 6:30 PM the same day. However, the system charged me for more miles than I actually drove. Please review the odometer records and correct the extra mileage charges. Thank you for your assistance.
NANNAN SHorrible. Returned the vehicle with the exact same amount of gas I had received it with and was charged $10 for a gallon of gas. Called and was told there’s “nothing they can do”
JOSHUA GThe Eastvale location made me fall in love with U-Haul. I like renting a vehicle from here anytime I have to move something heavy since I don’t own a truck. Perfect every time .
SAMUEL NI know U don't want liabity of loading a car on a trailer. I am not strong enough to release loading extenders nor tighten the tire holders. Did I miss this info somewhere? I would have changed my rental equipment.
PATRICIA BThe customer service was fast and friendly.
CLARISSA AGreat Customer service.
MARIA RFriendly and extremely efficient staff on duty. No nonsense professionalism. I love this Uhaul location in Eastvale on Citrus. Best U-Haul ever!!!
CHARLES VNothing… Top Notch Service!
ANGELA TFriendly professional service. Easy rentals & easy returns. Love this place!
CHARLES Vwas a great experience. will go hear more often.
MARK MI complained that the a/c vent was not working, they asked me to bring it over to check it out, so I did. Then the person working there said that they had no trucks to replace with. It was a waste of my time as I was trying to move not worry about sweating and dehydration around 105 degrees. I called customer service u-haul twice to speak to supervisor, both times, no response.
SARKIS BFriendly staff. Very helpful. Wish they had trailers I would come back for sure!
MANUEL RA very good location and a very good (quick and easy) rental process.
DARRYL BThe windshield was very dirty from sitting under a tree. Made it really hard to see. Had to rinse it when we got to the house. Other than that everything worked fine.
MICHAEL LGreat service. No changes needed.
RODRIGO RFast and easy
TREVOR LExcellent customer service and great experience.
VICTOR CGreat staff members!
TERRY SFast service ! 👍🏼
Christine RGreat customer service, it was fast and easy the pick up and the return of the vehicle, thank you!
EMMA HEverything was satisfactory, although the trucks are very dirty on the outside but I understand considering where they are parked on the dirt lot
DAVID MLocation is 10/10. Great staff.
BRYAN AExcellent service
JEANPHILIPPE BFriendly service Accommodating
KATHLEEN RThe gentleman that helped us was fantastic ! Made our experience fun ! Thank you so much
JEFFREY TThanks to the friendly staff.
ALHARAZIM KStaff is amazing at this location.
MANDY MSeveral things went wrong today, but I have to say the staff at this location are A+. I had reservations in advance, but when I got there, the dolly I needed was all rented out that really messed up my moving for the day. The first truck I got in was below empty and the second truck I got in couldn’t even see out the windshield it was so dirty. Both of those things kind of sucked But again the staff being so sweet and kind and helpful made up for anything that went wrong today. I don’t see how I can reserve things days in advance and then not have the equipment available to me upon my arrival. That one little thing threw off my entire move because I did not have the appropriate dolly I needed and reserved.
MANDY MGreat customer service
OSWALDO NYou have a security issue!!!!! The catalytic converted was stolen off our RV. Office staff are very nice, but usually only 1 person working resulting in long wait time..
Francis M | Overall Experiencei WAS NEVER THERE AT NIGHT SO I DON'T KNOW ABOUT THE LIGHTING.
Darrell W | Overall ExperienceYes,I appreciate everything.. I'm always referring Good PEOPLE
WILLIE B | Overall ExperienceMy RV was vandalized recently along with several others which were broken into. The facility is not well-light at night. There is no longer a fence that separates the facility from the neighboring park. Then I come to find out an RV was stolen at the beginning of the month and still, no changes were implemented for better security and safety of our personal property. I am sorry to say...NO, I would not recommend this facility to anyone that cares about the security of their property.
sarah o | Overall ExperienceI had no issues with the storage facility. I was concerned about accessibility from anyone walking by but I had no incidents. I would recommend this facility based on price and location. The staff was excellent and very friendly and helpful. Thank you for finding us a spot to rent. The location made everything convenient.
carl f | Overall Experience