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LARRY B
Customer Reviews for Mid-Hill Golf Center of Eastvale
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The location was a little hard to find. The van we rented was just slightly clean. The checkout process, however was quick and easy.
JAMES TEvery experience was perfect.
STEVENSON AI mentioned to the U-Haul associate if it’s possible to add extra mileage as I would exceed the mileage to my destination and dropping off the vehicle. He assured me I would not be charged. I ended up being charged for the extra mileage once I dropped it off.
Ashley AJohn and his team gave us extraordinary customer service!! Thank you so much
ALICE KTruck was not wiped down in years!! No trash inside, but steering wheel, armrest was dirty, center console looked like coffee or soda spilled and not wiped up. Not sure what other business are done her (Golf??), but showed up 30 minutes after opening and no one there. When someone showed up they had to unlock the back door, then the front door, then turn on computer, log on, find my pre-registration, then pull up truck, then load the blankets, then load the dolly! Took another 40 minutes to get going- why make an appointment?? They had nothing ready!!!
Tim WWash the truck inside and out Explain about the features inside the truck
Shirlene Keasy and pleasant rental place
Daniel CTo me everything was very good. The process was smooth and very convenient Stress free thank you
DANIEL TMy 3rd time using this location this year. Will use again.
CINDY ZThere was broken Glass in the back of the truck and when the AC was turned on in the Cab it made the inside reek of beer. So much so we had to roll down the windows since it was so strong
TIBET DProcess for picking up and dropping off was so easy. The young men who helped were so nice and professional. I would highly recommend this place.
DARLENE DThe staff was customer friendly and the wait time was minimal. I called to extend the rental and it was an quick and easy process over the phone.
CLARISSA AAlways so accommodating thank you
CARLOS Dn/a
Arnitha JJust dirty… the area, the truck…the whole experience was creepy…. at drop off, i was just charged without being told what i was charged for… I had to ask… never again!
ALMA OThank you for making it seamless and easy to rent. Great service from everyone there.
Rammy Beasy to find and easy check in and check out
Richard GDrivers door rattles pretty loud, you couldn't hear the radio. Bounced around, suspension floating but got the job done and truck was reliable. Rental was 3x what I expected, but all good, will be back.
Ryan DAs mentioned, the drop off location assistant was not aware of the padlock combination to access the back of the truck. I had to call the Uhaul reservation line to ask them what the combination was, as I forgot after using it during the pick up process.
Damien JGreat service and experience at Mid-Hill Golf Center of Eastvale. Easy rental experience, fast and easy. Thank you!
ANGELO SConvenient location, but this was the worst truck I've rented from uhaul. Radio dial missing, turn on the radio, can be turned off, but not off. Dusty. Passenger door didn't close right unless you slammed the door. Just a crummy truck. Location was fine.
CHRISTINA BConveniently located. Super friendly staff. It like plug and play. Off course you need to book it in advance.
RAJASHEKARREDDY SEverything went well. Thanks!
Tracy WThey took good care of us. Add navigation. 😊
James TAwesome service!!!
PATRICIA WThe only comment is to have a designated area to park equipment after hours since gates are locked. I created my own parking space.
ELIZA MVery nice neighbor, excellent customer service
RAYMOND GNothings cuz are good..
Juanito CWhen we picked up rental truck the clerk did not go over any ingormation on what to do when and where to return rentsal orlet us know of any fees associated with return.
RAFAEL PWe had great customer service & the truck was just what we needed.
EMILY BExcellent customer service!
DARLENE TThank you!
Dino FWe usually use this location but no longer will. We rented a van for our small business event weeks in advance and when we showed up they only had a bigger truck. We didn't have time to cancel and go with another location. This had us having to take an extra car and when we had to unload and load the car at the event the car was too large so we had to walk our entire setup. We had to pay for additional parking. What made it even worse is the truck sounded like it was going to fall apart and was so uncomfortable to drive!
MELISSA MGreat experience, fast and easy.
RON RFast serve Friendly people are so good people
Rebecca JJohn was fantastic very helpful professional and nice. I appreciate good service. Give john a high five
BRIAN MI had a great experience at this location! I would definitely recommend this location to everyone that I know in the area. i don’t have any suggestions for changes.
FAITH BEasy to talk to good people well priced and easy to work with!
KURT WThe Uhaul reps were so helpful and kind. We needed to extend our rental and they made the process so simple. thank you
Ifeanyi CThe people helping were really nice and helpful. Made the process super easy and painless.
ANDREW Kfriendly staff, easy pick up.
ANTONIO NMy van was struggling a bit with my load from my 1 bedroom apartment. The radio was also not working.
Adrian DOpen on time Do the return checking with customer present…. No options to do it later and email extra charge to customer
Francisco GDecrease mileage rate
NANCY MGreat customer service
JAMES CThey took my money kept charging my card over and over charged me for dolly’s that were there now I have to wait several days to get my money back then they charged my card again for the same truck it was a complete hassle and my money is still not back on my card I dont understand how u guys take money instantly but when u mess up a customers charges we don’t get our money back instantly
CHRISTIE MThank you also professional and friendly have the equipment that you need.
Brandi PYou have a security issue!!!!! The catalytic converted was stolen off our RV. Office staff are very nice, but usually only 1 person working resulting in long wait time..
Francis M | Overall Experiencei WAS NEVER THERE AT NIGHT SO I DON'T KNOW ABOUT THE LIGHTING.
Darrell W | Overall ExperienceYes,I appreciate everything.. I'm always referring Good PEOPLE
WILLIE B | Overall ExperienceMy RV was vandalized recently along with several others which were broken into. The facility is not well-light at night. There is no longer a fence that separates the facility from the neighboring park. Then I come to find out an RV was stolen at the beginning of the month and still, no changes were implemented for better security and safety of our personal property. I am sorry to say...NO, I would not recommend this facility to anyone that cares about the security of their property.
sarah o | Overall ExperienceI had no issues with the storage facility. I was concerned about accessibility from anyone walking by but I had no incidents. I would recommend this facility based on price and location. The staff was excellent and very friendly and helpful. Thank you for finding us a spot to rent. The location made everything convenient.
carl f | Overall Experience