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Jim S
Customer Reviews for Middle Creek Garage & Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Very nice and professional staff. Easy drop off location. I would recommend them.
TIMOTHY HRachel was very helpful with the return of the tow dolly, truck & storage unit needs that were presented to her. She answered all of my questions and concerns.
SCOTT ENo space to pull off of the road with the trailer!! Very tight area !!! The people are very friendly but it is just a bad location.
TIMOTHY SThe website is NOT user friendly, I would put in information and when I would go back to the sight the info was gone. I did have to change the date once, which was very easy. The website also states one-way and round trip moving. I registered online at Wilson’s in Bridgeport, OH thinking I was dropping off in WV. Two days before the move I contacted Wilson’s and the told me I had to return the truck to them. That’s NOT ACCEPTABLE. Thank goodness calling U-Haul office they were able to get a truck the next day at Middle Creek Garage in Triadelphia, WV. Everything else was fine, need a better online service .
Patricia BVERY helpful and friendly! I have so enjoyed working with U-Haul over the last few weeks!! Hopefully it won't be soon, but the next time I need a rental, it will be U-Haul!
David HRented a auto carrier to transport my son's vehicle home from college. About 25 miles into our return trip trailer tire disintegrated. Called rental pick up location who was unapologetic and prompted me to call U-Haul roadside service. Roadside service representative was very pleasant and attended to our service request very promptly. U-Haul emergency response was on scene in about 2 hours. The road tech advised that a four tires were in poor shape and promptly swapped out all four with new tires. Trailer should have never been released from rental location with tires in that condition.
Steven CThe truck was very clean both inside and out. They moved the truck close to the office and all were very friendly.
Terry FThe exterior of the truck was pretty dirty and needed washed but the interior was clean.
Terry FPerhaps be able to stop the rain when it's pouring down? Great people and great service. When we loaded the trailer and car, it was raining cats and dogs and that didn't stop them from keeping me on my schedule. Thanks Middle Creek Garage and for the lifetime of service you performed for my Dad.
Milan VSee above. Both are top notch with exceptional employees.
Glen SExtremely friendly staff. Welcoming and knowledgeable
Jennifer BI did pass along to Middle Creek that there was a little play in the steering, but truck ran great.
JAMES BOverall good experience, pickup and drop off was easy and vehicle was in good shape
Trevor MNothing but positive experience
carolyn bLocation was bit tricky but we found it with a phone call.Receptionist was very helpful and kind.
wanda sNothing.
DAVID Ya bit of signage directing customers to the office would reduce confusion for first time renters
SALLY KUhaul dropped the ball over and over on this experience between a random rental cancellation, an employee forgetting to update my pickup time, and the truck not being at the alternate pickup location for 45 minutes. Regarding this location specifically though, after renting the truck at 4 pm Saturday and returning it 11 pm or so on that same Saturday, the truck was originally noted as "returned at 4:45 Sunday" which put me over the 24 hour rental period, attempting to charge me for 2 days. I can only assume it was this location not validating that the truck was there until late Sunday despite parking it exactly where I was told to several hours prior to returning it because I checked it in online that night I returned it.
Justyn BNothing
PHILIP STRUCK SIZE NEEDED NOT AVAILABLE TO ME. WAS OFFERED ONLY SMSLL OFR LARGEST. TRUCK AT NO UPGRADE AND PAID 1500.00 MORE TO REBT LARGE TRUCK. WHEN I asked if they could get one for me, was told they go not do that. I yold her that I had never had that happen before, that U-Haul in Fl always assisted their customers. Shame on them
JENNIFER RI wouldn't change the fast professional curtiousy I was given thank you
MARY LWhen utilizing the self pick up option, I was not able to get past the first step without the website being redirected to the login page. Luckily I chose the location I did that was open for business the day of pickup and was able to complete the checkout process. Please look into this issue so it doesn't happen to someone else who may be unfortunate to have a location with open business hours on day of pickup.
Michael ADont change my pick up location at the last minute farther away than my original location.
Brian TThe vehicle wasn't very clean and the steering on the vehicle was a little scary. Any time you made a slight turn you had to over correct as the vehicle wanted to continue in that direction after you would try to straighten the wheel. We did however get the job done and the vehicle had plenty of power. One more concern was the placement of uhaul equipment in the rear of the truck ( dolly and moving blankets) They where placed on the side of the truck in the rear right in ur way and if you moved them and broke the seal you had to pay extra for them even if you didn't use them. Was a pain working around the equipment.
Carmen BThe person I originally spoke to referred me to another location, because he said he was booked out, then the person at the other location said I couldn’t be found in the system, then I was sent back to the original location, then the wrong sized truck was reserved. It’s the new America. You have to get used to it. U Haul doesn’t seem to have it’s act together. It seems to have made everything under local control, and the National office has backed right off. Chaos is the result, as you can see. But nobody cares. It’s the new America.
Felix DGreat customer service. Awesome job
Chris AThe steering was way too loose. The truck needs maintenance to fix that.
Derek BService first class! Have used Middle Creek and U-HAUL for many years...never a problem!
Jim SOnline reservation indicated another pickup location--8 miles away from this one. The original location was non-existent--a bare industrial parking lot. I then received a text to checkin at the new location. Could have been better communications as to actual street location of the rental location.
Paul GSend them to middle creek garage
charles hUsing after hours app, must make the instructions clearer regarding location of drop off box and where to park u haul truck.
VICKIE NThere wasn’t a direct spot to park the uhaul, this location was very hidden.
James MThe power steering needs some attention.
Joycelyn PGreat service
James BThe dolly inside the truck was in our way and because we had to remove it to move our furniture we had to be charged for it. I declined the dolly when I completed the internet questionnaire and yet I was still charged for it.
Valerie WRipped off about $100.00! Charged to my card and not refunded.
MICHAEL RGreat experience- everyone I met was very helpful and polite.
Patrick K