Customer Reviews for Midgard Naples 2
(U-Haul Neighborhood Dealer)

1951 reviews

15600 Old 41 N   Naples, FL 34110

(239) 254-1769

Location Hours

  • Mon-Sat: 9 am - 6 pm
  • Sun: 12 pm - 4 pm

Services at this Location:

Contact Us

(239) 254-1769

15600 Old 41 N
Naples, FL 34110

Services at this Location:

Location Hours

  • Mon-Sat: 9 am - 6 pm
  • Sun: 12 pm - 4 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Christina L. 
Rating:
4.0

Customer did not leave a comment.

Horia V. 
Rating:
1.0

Manager Jessica was the extremely unprofessional. Rude, crude and needs to have extra training on how to communicate with the customers. I witnessed Jessica cursing, throwing blankets .

Robert F. 
Rating:
4.0

Drop doff truck Sunday morning at 10am no one there letf truckm lococked up and puy key and contract in drop box

ROBERT S. 
Rating:
5.0

Customer did not leave a comment.

William B. 
Rating:
5.0

Everything was as promised.

ROBERT S. 
Rating:
4.0

Customer did not leave a comment.

Sheri W. 
Rating:
1.0

Customer did not leave a comment.

ADOLFO O. 
Rating:
5.0

Customer did not leave a comment.

James H. 
Rating:
5.0

Nothing to improve this time. Everything was perfect.

ERIC M. 
Rating:
5.0

Customer did not leave a comment.

Stephen G. 
Rating:
5.0

Customer did not leave a comment.

STEPHEN G. 
Rating:
5.0

Your five by nine trailers are excellent!

THOMAS D. 
Rating:
5.0

Customer did not leave a comment.

DEBRA C. 
Rating:
1.0

Awful equipment and not very friendly.

ANGEL S. 
Rating:
5.0

Customer did not leave a comment.

Larry O. 
Rating:
3.0

My biggest complaint for uhaul as a business. NOT either location I went to. When you try to call uhaul, whi

Frederick G. 
Rating:
5.0

Customer did not leave a comment.

keith S. 
Rating:
3.0

Customer did not leave a comment.

THOMAS N. 
Rating:
3.0

When reserving my truck I request, and paid for, 10 moving blankets. When I picked the truck up there were none. The customer service agent on the uhaul live chat said to ask the individual in the pick up location. When I asked for blankets they told me they had none and were unable to provide any to me for my move. This was a major disappointment and I'll be contacting uhaul regarding a refund for this. I don't think I'd use uhaul again because of this.

Cory S. 
Rating:
4.0

Customer did not leave a comment.

JOHN B. 
Rating:
5.0

Great Customer service

Mark P. 
Rating:
5.0

Customer did not leave a comment.

CHARLES M. 
Rating:
5.0

Manager Ms Jessica was very professional, and helpful and understanding with scheduling changes in my end. A -10 all the way

tom G. 
Rating:
5.0

Everything was perfect. Smooth and easy process.

Kane F. 
Rating:
1.0

When I went 20 miles from my home to pickup the trailer, it was broken and they didn't have a replacement! Drove 20 miles home only to be put on hold for 45 minutes to try and find another trailer! Have someone answer you 1-800 number

Clarence D. 
Rating:
4.0

Customer did not leave a comment.

KENNETH D. 
Rating:
5.0

Customer did not leave a comment.

Preston L. 
Rating:
5.0

Customer did not leave a comment.

Samantha H. 
Rating:
5.0

Customer did not leave a comment.

Edward C. 
Rating:
5.0

“Excellent” needs no improvement. Your Reps were courteous and friendly and made my whole experience easy and fast. And of course your equipment and truck were perfect for my move situation. So next time I will need a truck I will be returning back to you. Thank you.

Rebecca P. 
Rating:
5.0

Excellent customer service! Quick and pick up and drop off. Will definitely go to this location as opposed to others closer to me knowing that I will have a positive experience.

KRISTINA D. 
Rating:
5.0

All good here.

karl D. 
Rating:
4.0

Customer did not leave a comment.

JENNIFER L. 
Rating:
5.0

It was the easiest part of my day...thank you!

ELIZABETH N. 
Rating:
4.0

Fit my needs perfectly.

Jay K. 
Rating:
5.0

Customer did not leave a comment.

JOSEPH M. 
Rating:
4.0

Out of her way

WILLIAM C. 
Rating:
1.0

Fire existing personnel.

PAT M. 
Rating:
5.0

Staff who helped us were incredible.. we reserved a truck at a different location on old 41 on line and showed up to location and no one was there and there was no indication of u haul except for trucks outside. we finally called u haul but it did take us half an hour to reach a person, so that was frustrating. the dispatcher did a great job though finding a different location not too far away Once we got there, they took care of everything asap so initially it was terrible service, but once we got relocated, they did a great job.. thanks.. mary anne spann

MARY ANNE S. 
Rating:
4.0

Even with a gas shortage and the service stations closed still got charged a gas service fee. They just repackaged the used moving pads without cleaning so that is why they were dirty when we used them. Back of truck was not real clean....scrap piece of metal and old 2017 magazine.

JOHN R. 
Rating:
3.0

Drop off was OK.

WILLIAM M. 
Rating:
5.0

Nothing, very friendly and efficient staff, very quick service!!

Michael E. 
Rating:
5.0

Great people, took care of all my needs.

PHILIP N. 
Rating:
5.0

Customer did not leave a comment.

Donald H. 
Rating:
5.0

Customer did not leave a comment.

SCOTT B. 
Rating:
5.0

Customer did not leave a comment.

Robert D. 
Rating:
5.0

Customer did not leave a comment.

Donald G. 
Rating:
5.0

Customer did not leave a comment.

Tracy R. 
Rating:
5.0

This place was amazing very busy but service was outstanding

FRANCISCO S. 
Rating:
5.0

Customer did not leave a comment.

DAVID O. 
Rating:
2.0

Unmanned facilities are a waste of time. Took an hour and a half just to be sent to a different location because there were no instructions on how to acquire the keys and the online check-in did not work until after calling.

BRIAN G. 
Rating:
5.0

Wow they were great...very friendly and professional. I would definitely rent from them again!

WILLIAM S. 
Rating:
5.0

Customer did not leave a comment.

Linda M. 
Rating:
5.0

Vehicle was in poor condition. Horrible driving experience.

MARKUS H. 
Rating:
5.0

Customer did not leave a comment.

DAVID J. 
Rating:
5.0

Excellent service by Henry!

GEOFFREY D. 
Rating:
5.0

The young lady at the office worked her ass off. You should be proud of her. She did a great job.

Gerald P. 
Rating:
2.0

You moved my reservation the night before my appointment and sent a text, you moved it 17 miles further than I had a confirmed reservation on the day before. Causing me to be charged for 34 additional miles, plus gas and 1 1/2 additional hours of travel time and pay for my movers, this stinks

John S. 
Rating:
3.0

Check in was a zoo No parking But they had what I needed

Debbie H. 
Rating:
5.0

When it's busy parking can be a bit tight...but other than that everything was great!

PAUL V. 
Rating:
5.0

the experience at U-Haul was excellent and Henry was a big help, however the unloaders from Right Choice movers were disappointing..............they dropped an expensive hand painted item and damaged it and the owner of Right Choice refused to accept responsibility..................I was not happy and intend to pursue this further

DANIEL B. 
Rating:
5.0

Every thing was great

KERMIT M. 
Rating:
4.0

I've rented trailers from this location many times. I recently rented a storage space.The service is excellent from both Henry & Jessica. The only issues I have is when you're busy, there's quite a log jam of vehicles with rentals coming in, going out, parking & others trying to access their storage units.

SABIN F. 
Rating:
5.0

Customer did not leave a comment.

JILL S. 
Rating:
4.0

Clean truck. Easy pickup and drop off. Nice attendant.

ELIZABETH S. 
Rating:
5.0

Henry Gonzalez, the manager at Midgard was exceptional. We rented during the system downtime. Had it not been for Henry's persistence I don't think we would have been able to get the truck.

CHARLES M. 
Rating:
5.0

Customer did not leave a comment.

candace A. 
Rating:
5.0

Customer did not leave a comment.

Manfred M. 
Rating:
4.0

Customer did not leave a comment.

PEGGY S. 
Rating:
5.0

Customer did not leave a comment.

JAMES H. 
Rating:
5.0

Customer did not leave a comment.

Melanie G. 
Rating:
5.0

Everything was great. The manager was friendly, knowledgeable and efficient. She also made me a reservation for my next visit.

Joseph K. 
Rating:
5.0

The young lady that was working was over worked but she did a great job.

john M. 
Rating:
4.0

Customer did not leave a comment.

MARK M. 
Rating:
5.0

Súper nice people.

ABRAHM S. 
Rating:
5.0

Customer did not leave a comment.

PAUL A. 
Rating:
5.0

Convenient. Only issue was that the blankets I requested were not available. Manager was apologetic. He was also quick, thorough and helpful to get me on my way

ROBERT S. 
Rating:
2.0

No one was available inside the location to assist so I just dropped off. The inside of the facility also smelled like pot.

Ralph D. 
Rating:
3.0

Under staffed at pickup. Vehicle had odor of pet urine. Needed a through cleaning

ROBERT M. 
Rating:
3.0

Customer did not leave a comment.

Debra F. 
Rating:
4.0

Customer did not leave a comment.

TANYA E. 
Rating:
5.0

Customer did not leave a comment.

Bradley K. 
Rating:
5.0

Nice service, polite staff!

Ivan K. 
Rating:
5.0

Simple and easy rental. Friendly and competent staff.

JAMES K. 
Rating:
5.0

Great service!!

Mike F. 
Rating:
5.0

Customer did not leave a comment.

DEBORA B. 
Rating:
5.0

Everyone at the Naples location were great!! Very knowledgeable and helpful, love u-haul!

CYNTHIA S. 
Rating:
5.0

Excellent customer service and professional staff!

BARBARA D. 
Rating:
5.0

Customer did not leave a comment.

Barry M. 
Rating:
5.0

Staff is extremely helpful and courteous.

John H. 
Rating:
5.0

Great experience thank you

Gerald N. 
Rating:
5.0

Great people

MICHAEL M. 
Rating:
4.0

Customer did not leave a comment.

Gachino G. 
Rating:
5.0

Perfecto

Dariusz L. 
Rating:
5.0

Very professional and all was ready for us.

Thomas C. 
Rating:
3.0

Got help, but had to wait sometime.

Donald R. 
Rating:
2.0

Thoroughly clean and service your rentals! That should be number 1 priority in this COVID world.

Sandy W. 
Rating:
5.0

I was genuinely surprised by the great service. I had my doubts after talking to the original contact person who seemed a little unfamiliar with the operation and seemed to be working with a very slow computer. But the people at Midgard were definitely first class.

Rich N. 
Rating:
5.0

Customer did not leave a comment.

ALAN S. 
No reviews have been submitted for this location.

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