Customer did not leave a comment.
Pamela B
Customer Reviews for Midgard Self Storage Bluffton
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The only disappointing thing was they were sold out of dollys and Handtruck that I had in my reseveration.
Robert CIt was not explained to me that there was not a ramp in a 10ft truck. The link was not explained to me before leaving. The gas tank was at 1/4 not 1/2 when we got it. I called and then the link was explained to me. By that time the link had expired. I put more gas in it than was there when I got it and it was charged for it. I rented the truck for 2 hours. Drove it 20 miles and ended up paying 79.00 for it. I will not rent from this location again
Maria MHave the windshield and mirrors cleaned Bugs guts everywhere Had to use a razor blade to get bug guts off
JAMES MCould be cleaner. Service should be quicker. Always waiting. Great service all in all.
DOROTHY HThe young lady that helped me was very helpful with exceptional customer service.Will definitely use your facility again.
ELIZABETH FNothing g .. the staff was friendly and helpful. Could have had a full tank prepared
EMMA CVery efficiently run location. Plenty of inventory to satisfy any need. Conveniently located next door to a gas station. Very friendly and helpful staff.
KEVIN MThe gas tank was empty, but I didn’t notice it at the time I took the picture because the truck was on a hill. The fuel gauge panel reflected 1/4 tank, but as I drove away, it moved to empty. I returned the truck within the allowed time. I have a video as proof, yet U-Haul is charging me for an extra day. When I originally rented the truck, I asked for dollies and blankets. When I arrived to pick it up, they didn’t have any available. I have four contracts. The last one reflects the changes, but when I returned the truck, they used the first contract and are charging me for the missing items. U-Haul is a disreputable company that tries to rip people off. This kind of practice should be a crime. I would rate this as one of the worst rental experiences I’ve ever had.
DANIEL BDid not listen to my complaints about the quality of the truck, and instead just said “that happens sometimes.”
Benjamin OFriendly and helpful staff, seamless process. Thank you!
ROBERT BWhen I arrived at the pick up location, the office was closed. I was able to secure the keys from the lockbox out front. . There were 4 10 foot trucks parked by the office. There were two trucks parked upfront by the storage containers. a 26 foot and a 10 foot. The 15 foot truck that I rented was not there. I started to walk around to see if I could see any other trucks. This location is also a storage facility, and I went back to the last row of containers, turned right, and all the way at the end of the third row, I saw some equipment and trucks. I walked all the way back there and eventually found the truck. There were no instructions telling me where the truck was located. When I returned the truck, I spoke with a female who identified herself as one of the managers. I explained the situation to her and suggested that in the future they give better direction as to where the truck might be located. She seemed oblivious it didn’t seem to understand why it was important to know where the truck was located. The truck was clean and the week was easy. However, I would hesitate to use this location in the future.
Daniel GI appreciate the quick responses
JAMES PEverything was great - ladies in office were very helpful.
Kevin MThe salesperson was wonderful but getting the trailer out was a little tricky as they were parked so close together. The trailer was a bit difficult to open and close.
CLAUDINE GExcellent service from rental reservation to return. Very efficient, welcoming and competent!
ROBERT JThe exterior of the truck was clean, but the interior of the truck could’ve used some attention
TRAVIS LThe whole staff is awesome. Thanks for a great job............
MARK HMet me as soon as I walked toward the door with a SMILE and asking how he could help me. Led me to the drop off area in a golf cart and took control from there. Unhitched the trailer I rented and moved it into a parking area by himself. Told me I was good to go and thanked me for choosing U-Haul. Moments later a return verification receipt showed up in my email. OUTSTANDING customer service!!!
THOMAS KDropped off sent me an email lady was very sweet
LANCE HIt was not clean and I requested clean.
DOROTHY HSunny is an excellent employee and helped me and my son get the trailer all hooked up and ready to go.
DOUGLAS MQuick and easy return
KEVIN SFree truck lol nothing very professional and fast pick up.
JOHN SI’ve rented from U-Haul many times in the past and it surprises me how much simpler the process has become. Associate Christian helped me when I checked in and checked out the following day. He made things so easy and stress free and had everything prepared before I knew it. Thanks Christian for your awesome service
QUINTESSA HHighly recommend this location. Been there three times now.The man and woman that works there are great.
MARK AFast, friendly, convenient
Melissa MFix the "glitch" on the truck I rented; it's "check engine" light came on and off. More than a bit disconcerting to the renter.
Brock MWas in and out with no problems
PAUL CNothing. My experience was top notch and the employee who assisted was excellent.
JOHN Dchristian beck was super friendly and had everything ready for us.. van was gassed up and good to go.
christian Bstaff was great
Jen SVery satisfied with Midgard Self Storage, uhaul truck and moving check in and return
Mark AExcellent customer seevice
Kristen SI think I had a expected experience. This is even picky people expect when renting from u-haul.
Kevin HMy overall experience was so good I will Be using U-Haul again thank you
NICHOLAS MEverything went perfectly! Staff was great, Sonny was very nice, friendly and professional . Pickup and drop off very quick and easy. Highly recommended!
GEORGE WFix you're crappy computer system! You were turning customers away, i waited over an hour for my rental!
Steven KGood service and friendly
FRANCIS MIt was a great experience, easy, fast and the truck was in clean & good condition.
Kathryn WI had the truck for an hour and a half. I Used a 8th of a tank $46.00 sercharge, $30.00 for gas .my bill was$89.08 . Would you recommend this place to your friends???
Richard BGreat service and great location
PAUL LNothing. From the virtual online assistant to the onsite staff the experience was fast, friendly and efficient. Well done.
Melissa MVery helpful folks and the equipment was very well taken care of
Richard H??
ANNE C