Customer Reviews for Midgard Self Storage Bluffton
(U-Haul Neighborhood Dealer)

Rating:

1.0

One, security: The posted sign says that if there is no (attendant) on site, the gates will be secured. This site has a gate that is broken and doesn't even close. The virtual pick-up assistant? Has no secure way to communicate, just a blaring speaker everyone in the room and probably outside, can hear. There is no POS device to take payment. The fuel system. Yeah, eyeball the gage. Really? Full used to be definitive, this is not. I put extra in just to avoid perception problems.

Rating:

5.0

You team at this location do a great job.

Rating:

5.0

Rico was amazing! I have used this location many time and the customer service is second to none. They are professional and courteous and make the process of renting a truck the easiest part of moving!!! I have recommended this location to anyone who m The da a rental, they don’t disappoint!!! Thanks! Appel

Rating:

5.0

Easy. Perfect

Rating:

5.0

O didn’t get any paperwork that’s all.

Rating:

3.0

Let them know where to park their return after hours No personnel as the storewas not yet opened.

Rating:

5.0

The story was super nice and helpful. how to extend my rental twice for my sister's move and they were very understanding and compassionate would totally recommend.

Rating:

5.0

Quick and efficient service

Rating:

5.0

No problems at all!

Rating:

5.0

The representative at this location was amazing. He was extremely helpful in setting me up with my trailer, and he was very efficient in the process. He made the experience wonderful.

Rating:

5.0

Nothing at this time.

Rating:

5.0

Very good services and good quality products

Rating:

4.0

Only down size is there is only 1 parking spot.

Rating:

5.0

Great person helped us at the desk!

Rating:

4.0

only thing was that I reserved a furniture dolly and they didn't have one available at pick up

Rating:

1.0

Our code would not work to open the gate and it was early in the morning before the office opened so we had an unnecessary and long wait even though I called and confirmed everything the night before. The instructions for where to locate the key were out of order and didn’t make sense. The key was outside the gate before you entered but nothing indicated this and the location was unclear. Spent too much time on hold and talking with U-Haul customer support and they were also at a loss as to where the key would be.

Rating:

5.0

For right now I’m happy with your guys

Rating:

5.0

Always great service & easy pickup & delivery

Rating:

5.0

It was an easy experience and the staff found us a truck right at the last minute.

Rating:

5.0

They did a very good job taking of us when were in SouthCarolina.💯🙏

Rating:

5.0

I just pulled up and the young man took over and I didn't have to wait or do anything.

Rating:

2.0

there was no one in the location, only a screen , with a virtual assistant. I waited half an hour for someone to arrive. then it was quick, all smiles

Rating:

5.0

Could not have been an easier process, extremely friendly, and the largest truck was very manageable in my experience. Drove like a looong pick-up truck.

Rating:

3.0

We initially dropped the trailer, at night, at Monster Storage on Coastal Drive. When picking up the trailer in LaGrange the agent informed us the trailer could be dropped at any U Haul storage up arrival. We received a phone call the next day after returning to our home 6 hours away that the Monster Storage facility does not receive trailers and we had to move it immediately. If it wasn't move immediately it would be towed and we would have to pay about $7-800 in towing fees. We explained we were 6 hours away and our son, who lives in Bluffton, worked on a boat and would not return until the end of day. This did not matter to the manager and he said we had to find a means to get the trailer moved immediately or we would have to pay (alluding that our card would be charged for the towing expense) It took a lot of back and forth before the manager agreed to "pretend" he didn't see it if we got it moved before the days end. The manager at Monster Storage was a first class jerk. His threatening to have the trailer towed and charge us the ridiculous amount of $800 was uncalled for. I have been a business owner for over 30 years and understand how to properly deal with customers be they right or wrong in the discussion. Had the conversation taken place in person I strongly believe he would not have been as bold in his aggressive approach. People similar to him are bold when behind a keyboard or telephone but usually cower away when confronted in person. The manager kept saying there was a sign that said no trailers, and there was, but it was night time and the drop off point was very poorly lighted. How do I know there was a sign (my son returned the trailer)? The manager went out to the road (the drop off area was a drive outside of the gates), took a picture of the sign, went back to his office, looked up my email address, and sent me a picture to passive aggressively show me there was a sign with the trailer in the background. What I also noticed in the picture was a lot of trees hanging over the road, no street lights, and a sign with small print that stated no trailers 3 lines from the top. I could give you more examples of his inappropriate approach but I think you get the point that this agent/manager was unprofessional in his approach The agent at Midgard was helpful and professional once we were finally able to get the trailer returned to the proper location. I have no complaints with the Midgard facility but I would not recommend the Monster Storage facility to anyone

Rating:

5.0

My drop off in Bluffton, South Carolina was seamless and extremely efficient.

Rating:

5.0

Thank you

Rating:

2.0

The employee was great! The truck - A/C didn’t work and the cab was dirty.

Rating:

5.0

Excellent customer service. The manager goes the extra mile to make sure everything is perfect. Best U-Haul facility in South Carolina.

Rating:

5.0

Original drop off location was not open nor could be reached all day. Should post hours on the paperwork if possible. Switched drop off and all went well. No receipt given for the drop off, should be something tangible.

Rating:

4.0

Check in on a phone was rather cumbersome. Directions were not always clear. Position of parked truck made it difficult to photograph.

Rating:

4.0

Associate at front was very helpful and pleasant. He helped me hook up the trailer and gave me advice on dropping it off the next day. The trailer functioned well.

Rating:

5.0

This is what a U-Haul dealer should look like. It is a self storage facility and had a good inventory and staging of equipment, a customer service lobby with supplies, etc.

Rating:

5.0

There was a leak in the windshield and we had 2-3 thunderstorms with hard rain during my rental and water leaked in each time and filled the cupholders. There was also a small leak in the box of the truck and I had some wet items. It was minimal luckily.

Rating:

5.0

Customer service is clear and excellent. Thanks Lee

Rating:

3.0

Inside truck filthy dirty

Rating:

5.0

Sales person was very helpful

Rating:

5.0

Trailer door locking bar was a bit rusty and upon our arrival in PA, we discovered quite a bit of water had gotten inside the trailer. Young man at pickup was super friendly and helpful!

Rating:

5.0

The guys at midgard are always so helpful, welcoming, and professional! I can't recommend them enough to everyone who needs a truck!

Rating:

5.0

Friendly and helpful staff. Vehicle was ready to go at designated time.

Rating:

5.0

Impeccable service, welcoming, very helpful !! Thank you.

Rating:

4.0

It was good but my pads and dolly were not available. That would have been fine but I would have appreciated a call or message in advance so I could have planned accordingly.

Rating:

5.0

Gays at the front desk always it’s very nice ,great attitude!!

Rating:

5.0

Great place

Rating:

3.0

Have truck clean can covered in dog hair

Rating:

5.0

Always great professional service.

Rating:

5.0

This is my 2nd time renting from this location. Customer service was great for me and for those people in front of me when I checked in. No problems at all with the equipment during the rental. Heartily recommend to anyone looking to rent trucks or trailers.

Rating:

4.0

The 5x8 trailer I was given should have been decommissioned long ago - not fit for use.

Rating:

4.0

Excellent staff. Wonderful customer service

Rating:

3.0

I returned after hours.

Rating:

5.0

Every staff member I’ve made contact with at this location were very respectful and had a good attitude. This will be the only storage/ uhaul services location I will be doing business with! Great Job!

Rating:

5.0

Excellent customer service

Rating:

4.0

Truck was not very clean. Many of the boxes that sat on the floor or touched the walls of the truck had dirt or black marks on them when removed. Ramp was full of dirt.

Rating:

5.0

Very good thanks

Rating:

5.0

The young man took care of everything.