Customer Reviews for Midgard Self Storage Bluffton
(U-Haul Neighborhood Dealer)

Rating:

2.0

there was no one in the location, only a screen , with a virtual assistant. I waited half an hour for someone to arrive. then it was quick, all smiles

Rating:

5.0

Could not have been an easier process, extremely friendly, and the largest truck was very manageable in my experience. Drove like a looong pick-up truck.

Rating:

3.0

We initially dropped the trailer, at night, at Monster Storage on Coastal Drive. When picking up the trailer in LaGrange the agent informed us the trailer could be dropped at any U Haul storage up arrival. We received a phone call the next day after returning to our home 6 hours away that the Monster Storage facility does not receive trailers and we had to move it immediately. If it wasn't move immediately it would be towed and we would have to pay about $7-800 in towing fees. We explained we were 6 hours away and our son, who lives in Bluffton, worked on a boat and would not return until the end of day. This did not matter to the manager and he said we had to find a means to get the trailer moved immediately or we would have to pay (alluding that our card would be charged for the towing expense) It took a lot of back and forth before the manager agreed to "pretend" he didn't see it if we got it moved before the days end. The manager at Monster Storage was a first class jerk. His threatening to have the trailer towed and charge us the ridiculous amount of $800 was uncalled for. I have been a business owner for over 30 years and understand how to properly deal with customers be they right or wrong in the discussion. Had the conversation taken place in person I strongly believe he would not have been as bold in his aggressive approach. People similar to him are bold when behind a keyboard or telephone but usually cower away when confronted in person. The manager kept saying there was a sign that said no trailers, and there was, but it was night time and the drop off point was very poorly lighted. How do I know there was a sign (my son returned the trailer)? The manager went out to the road (the drop off area was a drive outside of the gates), took a picture of the sign, went back to his office, looked up my email address, and sent me a picture to passive aggressively show me there was a sign with the trailer in the background. What I also noticed in the picture was a lot of trees hanging over the road, no street lights, and a sign with small print that stated no trailers 3 lines from the top. I could give you more examples of his inappropriate approach but I think you get the point that this agent/manager was unprofessional in his approach The agent at Midgard was helpful and professional once we were finally able to get the trailer returned to the proper location. I have no complaints with the Midgard facility but I would not recommend the Monster Storage facility to anyone

Rating:

5.0

My drop off in Bluffton, South Carolina was seamless and extremely efficient.

Rating:

5.0

Thank you

Rating:

2.0

The employee was great! The truck - A/C didn’t work and the cab was dirty.

Rating:

5.0

Excellent customer service. The manager goes the extra mile to make sure everything is perfect. Best U-Haul facility in South Carolina.

Rating:

5.0

Original drop off location was not open nor could be reached all day. Should post hours on the paperwork if possible. Switched drop off and all went well. No receipt given for the drop off, should be something tangible.

Rating:

4.0

Check in on a phone was rather cumbersome. Directions were not always clear. Position of parked truck made it difficult to photograph.

Rating:

4.0

Associate at front was very helpful and pleasant. He helped me hook up the trailer and gave me advice on dropping it off the next day. The trailer functioned well.

Rating:

5.0

This is what a U-Haul dealer should look like. It is a self storage facility and had a good inventory and staging of equipment, a customer service lobby with supplies, etc.

Rating:

5.0

There was a leak in the windshield and we had 2-3 thunderstorms with hard rain during my rental and water leaked in each time and filled the cupholders. There was also a small leak in the box of the truck and I had some wet items. It was minimal luckily.

Rating:

5.0

Customer service is clear and excellent. Thanks Lee

Rating:

3.0

Inside truck filthy dirty

Rating:

5.0

Sales person was very helpful

Rating:

5.0

Trailer door locking bar was a bit rusty and upon our arrival in PA, we discovered quite a bit of water had gotten inside the trailer. Young man at pickup was super friendly and helpful!

Rating:

5.0

The guys at midgard are always so helpful, welcoming, and professional! I can't recommend them enough to everyone who needs a truck!

Rating:

5.0

Friendly and helpful staff. Vehicle was ready to go at designated time.

Rating:

5.0

Impeccable service, welcoming, very helpful !! Thank you.

Rating:

4.0

It was good but my pads and dolly were not available. That would have been fine but I would have appreciated a call or message in advance so I could have planned accordingly.

Rating:

5.0

Gays at the front desk always it’s very nice ,great attitude!!

Rating:

5.0

Great place

Rating:

3.0

Have truck clean can covered in dog hair

Rating:

5.0

Always great professional service.

Rating:

5.0

This is my 2nd time renting from this location. Customer service was great for me and for those people in front of me when I checked in. No problems at all with the equipment during the rental. Heartily recommend to anyone looking to rent trucks or trailers.

Rating:

4.0

The 5x8 trailer I was given should have been decommissioned long ago - not fit for use.

Rating:

4.0

Excellent staff. Wonderful customer service

Rating:

3.0

I returned after hours.

Rating:

5.0

Every staff member I’ve made contact with at this location were very respectful and had a good attitude. This will be the only storage/ uhaul services location I will be doing business with! Great Job!

Rating:

5.0

Excellent customer service

Rating:

4.0

Truck was not very clean. Many of the boxes that sat on the floor or touched the walls of the truck had dirt or black marks on them when removed. Ramp was full of dirt.

Rating:

5.0

Very good thanks

Rating:

5.0

The young man took care of everything.

Rating:

5.0

Keep up the good work

Rating:

5.0

I will use this location again if possible.

Rating:

5.0

You always make it easy

Rating:

5.0

The staff was very accommodating and helped me disconnect my Auto carrier from my motorhome because I had just recently had knee replacement surgery.. they are always extremely friendly and courteous whenever I visit this location in Bluffton.

Rating:

4.0

Older truck. Service light was on when rented. No issues with its performance, but it should be addressed before future use.

Rating:

4.0

All was in good order for this pick up. We were going to use the 24/7 app…..which does need some significant improvement. The office team was great to jump in and help us get out the door quickly. Return was a breeze.

Rating:

5.0

Easy and convenient.

Rating:

5.0

Set a window of pickup times rather then cancelling the rental if you aren’t there on time.

Rating:

5.0

Staff at location were friendly & efficient. Vehicle did the job as expected. Only issue was the passenger side windscreen wiper was missing - rather surprising when a thunderstorm hit, but not a major issue.

Rating:

4.0

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Rating:

5.0

*Corporate-Monster Storage was originally where scheduled to drop off trailer. They do NOT take back trailers only trucks. At checkout it switched our reservation without notice to a place in Savannah NOT the closest place that would accept trailers. Arrived at Monster and both myself and the employee were frustrated-apparently this happens quite frequently that they have a large sign and the employee became irritated. He told me to take it over an hour away and then finally said there was a place only two miles away called MidGard. You all need to ensure trailer reservations don’t return to Monster!! Monster also close For an hour for lunch and this day they closed earlier than that so I was just lucky while I was trying to reach corporate someone drove up.

Rating:

3.0

Horrible experience on my recent uhaul rental

Rating:

5.0

Don’t quite understand why there’s not some type of stand to put the trailer on when you disconnected from the truck how was the person supposed to do that by themselves on your 6 x 12 trailers makes no sense

Rating:

5.0

Great job

Rating:

5.0

Both Kelly and Nikko were wonderful

Rating:

4.0

I had requested a hand truck to use in the move, and was told it would be included. When I picked up the vehicle, I was informed that all the hand trucks had been given to other customers. It is a far more difficult thing when one has to carry every item from its location out to the vehicle - changes the entire nature of the move. The clerk explained that u-haul corporate is focused in the vehicles and does not concern itself with the ancillaries. I that is the case, stop advertising as a moving facilitator and just be a vehicle rental place.

Rating:

4.0

No fault of the facility really…. However the rental was late and was not swept out. Caused a delay in scheduling the movers.

Rating:

5.0

Very easy in n out!!! Thank You

Rating:

4.0

Fast and easy!

Rating:

3.0

Equipment was not well cared for and was dirty when picked up